The linkable review funnel page is excellent, and better than any other resource I have looked into.

The price is a no-brainer if you are managing multiple locations and/or clients. Great value for the price.

Great Customer Service, CSR did a quick training for me and explain what work the best in the market. Explain more about SW Capabilities.

However, I've been comparing it with a lot of other options out there and done extensive research. I have found that they offer the most features, in a very useful way and for an affordable price.

A great tool to share with clients. Entering review requests is simple and efficient.

LOVE it only would change a few things as outlined above.

My agency has been looking for a review system to offer for our clients for months. We have tried other options and all have failed.

Fantastic Customer Experience - Easy Deployment and Integration.

Ease of use and setup time, plus having a plugin.

The dashboard is user friendly. The report feature is clear and precise.

From an agency perspective, there is a very robust and comprehensive approach to satisfying us as an Agency with specific needs. The support team is very responsive and helpful throughout the process.

I work mostly with family owned businesses. When their business receives a strong Review I feel as if I am helping their business succeed.

I have contacted them a few times, and even though I'm not a paying customer yet, they were very quick to respond and very friendly.

Us  has provided me the opportunity to work from home. The dashboard and software are user friendly.

I love grade.us - gives a great way to help small businesses get the reviews they need in a simple, easy-to-understand way.

I also love the hootsuite integration. GREAT customer service, too.

Terrible App Considering the Available Technology.

Each one was answered quickly and completely. Nice to know there is a company with great customer service that is there when you WANT it.

But the problem I just had took 2 hours of my day when with a short conversation, it would have been 20 minutes. This is maddening and definitely takes away from the experience.

I love the user-friendliness of the tool. Easy to integrate with small businesses and highly effective.

My clients tend to want solutions very fast and that was a problem. When I signed up, the price was half of what it is now so it was acceptable.

Pricing is designed to allow agencies to make a decent profit on a modest amount of needed attention. I have used other products.

Great resource for agencies committed to helping small businesses with online visibility.

Agency specific options: They have very useful features that are specifically designed to help agencies with building their reputation marketing business.

No deeplinking support for native mobile apps. Breaks all the time causing angry clients.

The people are all very friendly and do the best they can to help. I just wish that they'd had more support for clients in different time zones.

Best software and customer service out there. Very excited to be working with such a great team to help everybody play on an even playing field.

The lack of Yelp data is an obstacle for me. It leaves me with an incomplete picture which results in inaccurate reporting.

Really food pricing when compared to other software out there, works really well, and new features have been added, good to see a product is continually improved upon.

The software is super easy to use and our customers are responding favorably.

All-in-all, I would definitely recommend Grade.us and I'll be using them for my agency with confidence.

I've had a great experience with Grade.us, both for my business and for my clients. I use it exclusively for online reputation management and find it very easy to use, affordable and effective.

Easy to setup and easy to use. I am able to change the reviews flows for each client, quick and easily.

Pretty dang happy with Grade.us. We have tried getting reviews ourselves and it just seems like Grade.us does a better job overall.

Our agency switched over to grade.us after a frustrating relationship with another service. We left because of poor customer service, which is an important thing to have with a platform such as this.

I love the layout and user friendliness of the platform. The best hands down for my clients.

The training and step-by-step guidance is outstanding. I'm very impressed with the level of professionalism of both the company and the software.

So no one had to feel uncomfortable about getting reviews.

Great company - All functionalities one could need for their reputation marketing.

Web-based application with well-designed interface, great tool for team collaboration, great features for accountability and reporting, customer service team is friendly and responsive.

I find students leave comments which suggest they need further support, and this was frustrating as it appeared we couldn't support with this.

HappyOrNot as a product as well as the support team around it have been instrumental in the way we have worked with a global manufacturing client, focused on our food service delivery.

So far so good, easy to analize data, easy enough to collect it, to share results and to see areas of improvement.

Very easy to use - instant feedback from customers.

The smiley touch and the smiley digital provide several different teams with an opportunity to gather feedback from students in person or digitally - I really like the flexibility of this.

We found the touchless features didn't work well.

Resoundingly positive overall experience, great support from the team and a really intuitive and informative platform to use as an analyst.

The product is so easy to use, very visible, eye friendly. Everyone can vote in the survey withing seconds.

We use HoN as a touchpoint for the employees in our region. From the start the team from HoN was engaged, helpful and pleasant, we enjoyed our weekly meetings with them.

Very easy to deploy, strong reporting features, great customer support.

The only slight drawback is the simplicity of the questioning, and the inability to change some of the response questions for customers to leave feedback on.

It is great to have different device options such as button vs touchscreen depending on the data required.

Customer support is fantastic (survey set ups, problem solving etc.). Quick, simple and fun way to obtain feedback from our staff across a range of workplace services and projects.

We use it in our employee cantee, to get a better sense of the quality of our lunches and breakfast offered as a benefit for the employees.

US Dollar

Grade.us is a cloud-based review and reputation management solution designed for businesses of all sizes. It offers feedback collection, multi-channel management and campaign management within a suite.

Users can collect customer reviews from multiple channels such as emails and SMS campaigns. The software also offers review management, which allows users to create drip campaigns for review acquisition. Review streamlining lets users select and publish reviews on social media sites. The product also offers integration with Wordpress.

Review reporting tools allow users to track recently published reviews on third-party websites. Users can also create customized reports on campaign performance, such as click-through and conversion rates.

Grade.us is available in three different pricing plans: Professional for marketers, Agency for local agencies and SEO and Partner for large agencies and franchises.



LongDescription

Multi-Channel Campaigns

SMS Messaging

Sentiment Analysis

Review Generation

Data Import/Export

Multi-Location

Review Notification

Social Media Monitoring

Survey/Poll Management

Performance Metrics

Complaint Monitoring

Social Media Integration

Review Monitoring

Reporting & Statistics

Reminders

Response Management

Dashboard

Ratings/Reviews

Reporting/Analytics

Social Sharing

Review Request

Widgets

Monitoring

Feedback Management

Negative Feedback Management

Campaign Management

Review Sharing

Mac OS

Web browser (OS agnostic)

Windows 8

Solo Plan: For single location business owners and marketers starting to invest in their online reputation management. Starting at $110/month (includes 1 seat).

Professional Plan: For Individual Marketers and Consultants. Starting at $180/month or $162/mo paid annually (includes 3 profiles - additional profiles at $60/month).

Agency Plan: For Local Agencies, SEOs and Other Resellers. Starting at $400/month or $360/mo paid annually (includes 10 seats - additional seats start at $40/month).

Partner/Enterprise: For Larger Agencies, Franchises and Brands. Starting at $2500/month or $2250/mo paid annually (includes 100 seats - additional seats start at $25/month).

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Self-Employed

2-10

11-50

51-200

Grade.us

Live Online

Webinars

Documentation

Videos

Euro

HappyOrNot is an easy-to-use, engaging customer feedback solution that helps companies optimize their operations based on real-time, high-volume data. Our solution is made up of three core elements: HappyOrNot Smileys, Analytics, and Success services. 

HappyOrNot Smileys collect continuous, in-the-moment feedback from customers and visitors in a few simple steps. HappyOrNot Analytics connects that feedback to a time and place and lets you view the data and uncover issues, find ways to fix them, predict future performance, and engage both employees and customers. You can then make impactful changes and build customer satisfaction and loyalty to gain more efficient operations, higher lifetime value, and increased profitability. Our Success services team help you along the way, from best practices on questions to ask, to how to read the results, and further develop and integrate the usage of HappyOrNot in your organization for added value.     

HappyOrNot Smileys: Smiley Touch, Smiley Digital, and Smiley Terminal 

Our Smileys capture genuine customer feedback when and where the experience takes place, so you can understand your customers’ feelings and opinions. 

 - The largest product portfolio ensures that there is an ideal solution for every in-person and digital point of engagement 

- Friendly and engaging design attracts people, drives maximum response rates 

- Get feedback from everybody, not only from the ones who engaged with you or purchased from you 

HappyOrNot Analytics 

All feedback data from our Smileys is passed on to our Analytics platform, the engine where the magic happens. The Analytics contains both robust and very flexible data insights sections that help you see how you're doing, analyze what is going well, and assess what can be improved. 

- Understand the details with granular data by hour, weekday, month, location, channel, and more 

- Discover the reasons through open feedback, pain points, and highlights 

- Engage and share your success with your team and customers with reports, data exports, and live sharing 

HappyOrNot Success 

We also provide additional services to ensure your use of our solution is successful for your business. This includes onboarding, customer support, Help Center, additional analytics services, and a variety of other useful resources that provide you with tips and tricks to enhance the use of HappyOrNot as your business needs evolve.

Grade.us vs HappyOrNot

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