Medallia Experience Cloud vs Zendesk Suite
Medallia Experience Cloud has 31 reviews and a rating of 4.48 / 5 stars vs Zendesk Suite which has 3871 reviews and a rating of 4.41 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Pros
- Having instant, constructive feedback allows us to recognize outstanding employees as well as improve our customer experience. I also love the templates that allow us to respond to customer comments.
- I know there are many other use cases than how we used Medallia but I found the experience easy to navigate and straight forward to understand customer and internal NPS scores and feedback.
Cons
- You have to be discerning about how much detail you want to know, it can get overwhelming quickly. We use it to find the places we have missed the mark.
- Only cons is sometimes medallia c loud will highlight red words that are good.it supposed to only high bad things in red.
Pros
- Used this at one of my old jobs and it was so easy to use and amazing for functionality.
- I like how easy anyone can be trained to use this, making sure clients are taken care of is a huge priority so this is a wonderful platform for that.
Cons
- Another cons is their technical support is very poor, it’s not that often you’ll need it but when you do, it’s hard to get it.
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2021
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