Great user experience, they are always improving the software. Unlike some competitors i really like how you can see customers engagement on the review invite sent.

On a rare occasion, customers have reported that they were unable to open links sent through podium. It is my belief that this was likely user error on their end as I have not experienced this issue.

When I asked to stop the service, they did not cooperate and stock to their 3 months required notification to stop the service.

So far my favorite thing about Podium is how accessible the Customer Support team is. They have answered all my questions so for.

The review integration with facebook and google is excellent. We are able to send review invitations via text and respond to them within the app.

My only complaint so far with the software is where the payment portal is concerned.

It has opened more opportunities for us to gain clientele.

They have been super responsive innovative and helpful. We have added over 3k+ reviews and respond to reviews in a matter of minutes.

The staff is great and very responsive. Really like the interface and ease of use of the system.

It's great that we can gain new leads through the software and that our customers receive an auto-reply, even when we are not in the office.

The cost is inexpensive and it really does help get reviews.

Very simple and intuitive the amount of useful links is nice to have.

Some customers complain about leaving a Google review because they don't remember their Google login.

And trying to cancel is almost impossible. There's no means on their website to cancel the service.

All you remember was the final service and it is horrible.

Incredibly User Friendly, Helps keep contact while being professional, Easy Up-to-date version of communicating with clients.

I would like the presentation email to the client to be more professional and legitimate looking. Some of my clients have mistaken it for spam.

The ease of sending and receiving information to and from our customer base has been a great tool for me.

I love the ability to customize templates so that we can reach out to and respond to customers in a personalized, however unified voice, no matter who in the office is responding.

They have amazing customer service and training sessions for businesses starting out, great customization and options for all types, and helpful with seeing the progress from the client's view.

Their team handled the whole integration for us and now it is fully automated and harvesting reviews at a record pace. Fantastic support and dedicated account rep.

I like most about it it is user friendly and the clients like it also to communicate with us instead of using the phone or leaving messages.

Numerous but the main attraction is that it keeps the writers writing and someone else doing the matching. Great product for the money.

Excellent chat software with review integration.

I like the ease of reaching and communicating with customers. It is very user friendly.

It helps keep reviews in one place and track. They also have the greatest customer service and are incredibly helpful.

Our guests seem happy with having this option. It's easy to use and makes responding to inquiries much quicker.

Customer rep was very helpful in explaining the Podium software.

Mostly worked well and had pretty good interface with website for chat as well.

The ability to send money requests to customers is very important. The constant communication from customers asking questions we are ready to answer also helps draw customers into the shop.

Overall I would recommend this app for companies who are struggling to get some good reviews about your company. This certainly will help.

It has been awesome that our young tech savvy employees are comfortable with this software but that it is easy enough for our older employees to use as well.

I find students leave comments which suggest they need further support, and this was frustrating as it appeared we couldn't support with this.

HappyOrNot as a product as well as the support team around it have been instrumental in the way we have worked with a global manufacturing client, focused on our food service delivery.

So far so good, easy to analize data, easy enough to collect it, to share results and to see areas of improvement.

Very easy to use - instant feedback from customers.

The smiley touch and the smiley digital provide several different teams with an opportunity to gather feedback from students in person or digitally - I really like the flexibility of this.

We found the touchless features didn't work well.

Resoundingly positive overall experience, great support from the team and a really intuitive and informative platform to use as an analyst.

The product is so easy to use, very visible, eye friendly. Everyone can vote in the survey withing seconds.

We use HoN as a touchpoint for the employees in our region. From the start the team from HoN was engaged, helpful and pleasant, we enjoyed our weekly meetings with them.

Very easy to deploy, strong reporting features, great customer support.

The only slight drawback is the simplicity of the questioning, and the inability to change some of the response questions for customers to leave feedback on.

It is great to have different device options such as button vs touchscreen depending on the data required.

Customer support is fantastic (survey set ups, problem solving etc.). Quick, simple and fun way to obtain feedback from our staff across a range of workplace services and projects.

We use it in our employee cantee, to get a better sense of the quality of our lunches and breakfast offered as a benefit for the employees.

US Dollar

Podium's lead conversion platform helps businesses attract more leads, convert them faster, and keep their customers coming back–all in a single, easy-to-use platform, powered by AI. 

Podium's plans are built to help your business grow with review management, phones, lead consolidation, website chat, payment processing, text marketing, and more in a single platform.  

World-class customer support is included in every plan with step-by-step onboarding, phone & chat support, and a dedicated customer success manager. 






LongDescription

Engagement Tracking

Surveys & Feedback

Electronic Payments

Personalization

Payment Processing

Recurring/Subscription Billing

Text Analysis

Customizable Reports

Activity Tracking

SEO Management

SMS Messaging

Debit/Credit Card Processing

Mobile Payments

Electronic Signature

Credit Card Processing

Review Generation

Invoice Management

Communication Management

Call Recording

Offline Form

Campaign Scheduling

Batch Communications

Template Management

Multi-Location

Customer Experience Management

Review Notification

Content Management

Mobile Access

Online Payments

Social Media Monitoring

Proactive Chat

Multi-Channel Data Collection

Survey/Poll Management

On-Demand Communications

Compliance Management

Data Security

Multi-Channel Communication

Complaint Monitoring

Credit Card Management

Social Media Integration

Real-Time Notifications

ACH Payment Processing

PCI Compliance

Email Management

Video Support

Visual Analytics

Review Monitoring

Activity Dashboard

Invoice Processing

Alerts/Notifications

Reporting & Statistics

Predictive Analytics

Chat/Messaging

Billing & Invoicing

Response Management

Real-time Consumer-facing Chat

Inbox Management

Dashboard

Ratings/Reviews

Reporting/Analytics

Social Sharing

Review Request

Monitoring

Campaign Analytics

Feedback Management

Negative Feedback Management

Customer History

Third-Party Integrations

Canned Responses

Live Chat

Campaign Management

Interaction Tracking

Performance Metrics

Automated Responses

Mass Texting

Commenting/Notes

Reminders

Customizable Templates

Customer Segmentation

Scheduled Messaging

Consent Management

2-Way Messaging

Contact Management

Marketing Automation

Message Personalization

Reputation Management

Complaint Management

AI/Machine Learning

Multiple Payment Options

In-Person Payments

Payment Fraud Prevention

Accounting Integration

Point of Sale (POS)

Partial Payments

Transfers/Routing

Transcripts/Chat History

File Sharing

Web browser (OS agnostic)

Free 14-Day Trial.  Pricing starts at $249 per month for our Essentials plan, ideal for small businesses.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

2-10

11-50

51-200

201-500

501-1000

1000+

Podium

In Person

Live Online

Webinars

Documentation

Videos

Euro

HappyOrNot is an easy-to-use, engaging customer feedback solution that helps companies optimize their operations based on real-time, high-volume data. Our solution is made up of three core elements: HappyOrNot Smileys, Analytics, and Success services. 

HappyOrNot Smileys collect continuous, in-the-moment feedback from customers and visitors in a few simple steps. HappyOrNot Analytics connects that feedback to a time and place and lets you view the data and uncover issues, find ways to fix them, predict future performance, and engage both employees and customers. You can then make impactful changes and build customer satisfaction and loyalty to gain more efficient operations, higher lifetime value, and increased profitability. Our Success services team help you along the way, from best practices on questions to ask, to how to read the results, and further develop and integrate the usage of HappyOrNot in your organization for added value.     

HappyOrNot Smileys: Smiley Touch, Smiley Digital, and Smiley Terminal 

Our Smileys capture genuine customer feedback when and where the experience takes place, so you can understand your customers’ feelings and opinions. 

 - The largest product portfolio ensures that there is an ideal solution for every in-person and digital point of engagement 

- Friendly and engaging design attracts people, drives maximum response rates 

- Get feedback from everybody, not only from the ones who engaged with you or purchased from you 

HappyOrNot Analytics 

All feedback data from our Smileys is passed on to our Analytics platform, the engine where the magic happens. The Analytics contains both robust and very flexible data insights sections that help you see how you're doing, analyze what is going well, and assess what can be improved. 

- Understand the details with granular data by hour, weekday, month, location, channel, and more 

- Discover the reasons through open feedback, pain points, and highlights 

- Engage and share your success with your team and customers with reports, data exports, and live sharing 

HappyOrNot Success 

We also provide additional services to ensure your use of our solution is successful for your business. This includes onboarding, customer support, Help Center, additional analytics services, and a variety of other useful resources that provide you with tips and tricks to enhance the use of HappyOrNot as your business needs evolve.

Podium vs HappyOrNot

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