Alchemer vs UserTesting

Alchemer has 272 reviews and a rating of 4.50 / 5 vs UserTesting which has 75 reviews and a rating of 4.52 / 5. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

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User Ratings & Reviews

Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.

Overall Rating

4.50 / 5 (272)

4.52 / 5 (75)

Ease-of-Use

4.5 / 5

4.5 / 5

Value for Money

3.5 / 5

4.5 / 5

Customer Support

4.5 / 5

4.5 / 5

Functionality

4.0 / 5

4.5 / 5

Last Review Written

October 20, 2020

October 27, 2020

Pros/Cons

  • Pros

  • Super easy to use and navigate. Love the design features.

  • Lots of features, Customizable, Great support.

  • Cons

  • The price isn't that cheap, that's the only complaint I have, but it's a great tool overall.

  • Minor cons: - data prepopulation is somewhat limited in rows - interface should be a little lighter and faster - reporting has some customization but could be better

  • Pros

  • This tool is great for usability studies. It is easy to create a study and launch it using their panel.

  • They make it really easy to get the right participants for your studies, mainly because they have such a large panel. Note-taking and tagging is fairly useful.

  • Cons

  • The price. If it were up to me, we'd definitely use this platform for user testing moving forward, but the price tag made it a tough sell to the higher-ups in my company.

  • There were a number of glitches and it can get a little expensive, but it is worth it for specific problems that you can pin point and need to solve.

Pricing

Pricing Range

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Product Demo & Screenshots

Product Demo

Advisor Recommendations & User Awards

FrontRunners

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FrontRunners

2020

Advisor Recommendations

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Additional Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux