UserTesting vs Zoho CRM

UserTesting has 75 reviews and a rating of 4.52 / 5 vs Zoho CRM which has 4431 reviews and a rating of 4.23 / 5. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

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User Ratings & Reviews

Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.

Overall Rating

4.52 / 5 (75)

4.23 / 5 (4,431)

Ease-of-Use

4.5 / 5

4.0 / 5

Value for Money

4.5 / 5

4.0 / 5

Customer Support

4.5 / 5

4.0 / 5

Functionality

4.5 / 5

4.0 / 5

Last Review Written

October 27, 2020

October 29, 2020

Pros/Cons

  • Pros

  • This tool is great for usability studies. It is easy to create a study and launch it using their panel.

  • They make it really easy to get the right participants for your studies, mainly because they have such a large panel. Note-taking and tagging is fairly useful.

  • Cons

  • The price. If it were up to me, we'd definitely use this platform for user testing moving forward, but the price tag made it a tough sell to the higher-ups in my company.

  • There were a number of glitches and it can get a little expensive, but it is worth it for specific problems that you can pin point and need to solve.

  • Pros

  • Excelente products amazing easy to use a lot of value

  • Easy to use and simple to setup. I love the app.

  • Cons

  • User interface is looking good, but it is not intuitive enough, takes sometime to navigate and find what you need.

  • Sometimes a little glitchy but overall a great tool

Pricing

Pricing Range

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Product Demo & Screenshots

Product Demo

Advisor Recommendations & User Awards

FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2020

N/A

Advisor Recommendations

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Additional Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux