About Dentrix Enterprise

Dentrix Enterprise by Henry Schein One is a fully integrated solution for dental care. It is suitable for organizations like large dental groups, DSOs, multi-location practices, community health centers, hospitals, correctional facilities and government organizations.Dentrix Enterprise provides tools for scheduling, appointment booking, e-prescribing and monitoring continuing care, as well as various chart types. Users can enter clinical notes and enable pop-up alerts that appear when a patient’s chart is accessed. Treatment planning tools track patient benefits to help set appointment schedules.Users can also manage billing and accounting, insurance processing and revenue. Reports can be run to track payments, Medicaid reimbursement, payer utilization and more. Perm...


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Supported Operating System(s):

Windows 7, HP-UX, Web browser (OS agnostic), Windows 8, Windows 10

101 Reviews of Dentrix Enterprise

Average User Ratings

Overall

4.16 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

Ratings Snapshot

5 stars

(37)

37

4 stars

(44)

44

3 stars

(19)

19

2 stars

(1)

1

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 101 results

July 2021

Kristen from JSP dental

Verified Reviewer

Company Size: 11-50 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

3.0

Functionality

4.0

July 2021

Highly effective dental software

We love the options to bundle services and the services just keep improving in their features offered.

Pros

So many features not even sure we use to full capacity yet. Helpful customer service when you get a knowledgeable person. Sales reps have excellent response time, etc.

Cons

Since Covid customer service wait times are way to long.

Reasons for Choosing Dentrix Enterprise

Ascend is not really fully developed.

Reasons for Switching to Dentrix Enterprise

Softech is dated and not condusive to paperless/digital charts at practice transition

April 2017

michael from Joy Dental Management Group

Company Size: 11-50 employees

Industry: Executive Office

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2017

Perfect for multiple offices

When we went from one practice to the second practice it became obvious to me that we needed something different then the ability to remote into the other offices computer to see what the numbers were for the day. We were beginning to lose touch with the new office. We looked for multiple solutions to our problem and demoed multiple software packages. After finding Enterprise, there was not a close second. Its ability to jump from clinic to clinic was amazing. The reporting gave us the solution we were looking for. I wanted something that put as much emphasis on the business of dentistry as it did dentistry itself. We now have the ability to stay macro and look at all our clinics (5) as a whole or, with the click of a button, drill down to the micro and find out what our areas of opportunity are with a single line item in a clinic. Without this software, we would not be in the place we are today and would not be looking to expand anymore.

Pros

The ability to jump from clinic to clinic as well as the reports that it allows you to pull out of the system.

Cons

The transition from core Dentrix to Enterprise is somewhat difficult for the clinic staff due to the "visual effects" not being there. This are in a little different place. But once they get used to the new placement, they appreciate the simplicity.

Response from Henry Schein

Replied June 2017

Thanks for your review Michael!

August 2019

Lisa from UNHS

Company Size: 201-500 employees

Industry: Health, Wellness and Fitness

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

5.0

Functionality

3.0

August 2019

Dentrix Enterprise Review

Frustration that there is so much to the product that we can't get a good workflow.

Pros

scheduling, setting up clinical notes...

Cons

ledger, reports, dental clinical notes..

Reasons for Choosing Dentrix Enterprise

medical went with Athena

Reasons for Switching to Dentrix Enterprise

it was not working well! Too many errors

January 2020

Jana from Dexter Dental Studio

Company Size: 11-50 employees

Industry: Medical Practice

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

3.0

Functionality

5.0

January 2020

Our year with Dentrix.

Pros

The reports that available, the checks and balances to the system.

Cons

We have had a lot of difficulty in the year that we have had Dentrix, with our server. Main issue is that everything runs super slow, have had multiple technicians look and try to diagnose the situation. It had been rather frustrating. Another issue that we have had is that at implementation we were told that we were set up to run medical claims for procedures to be submitted to the patient's medical insurance. It took me 4 months to get everything figured out to do this. In fact we were not set up to submit the medical claims. That part is finally working for us, but with a lot of sweat equity. We do have a technician with Henry Schein that is going to work on our server in a couple of days. Hopefully things will get figured out.

February 2018

Luz from Ahh Dental PC

Company Size: 2-10 employees

Industry: Medical Practice

Time Used: More than 2 years

Review Source


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2018

Great Product

Great investment.

Pros

Tons of features and functionality. The software is easy to use and intuitive. Even if you don't know where something is you can pretty much deduce where to find it will be there. The costumer service is amazing, and they will always be there for you in case you don't know something. They will guide step by step until you get there.

Cons

There are somethings that can be improved upon, but that's icing on the cake. They even though about that too. You can voice your opinion an tell the developing team what you would like to see in future version and they will add it for you. I think they call it dentrix my voice or something like that...