Dentrix Enterprise Software

4.26 / 5 (62)

Our advisors have recommended this product 1 time in the last 30 days

About Dentrix Enterprise


Dentrix Enterprise by Henry Schein is a fully integrated solution for dental care. It is suitable for organizations like large dental groups, DSOs, multi-location practices, community health centers, hospitals, correctional facilities and government organizations. On-premise and cloud-based deployments are available.

Dentrix Enterprise provides tools for scheduling, appointment booking, e-prescribing and monitoring continuing care, as well as various chart types. Users can enter clinical notes and enable pop-up alerts that appear when a patient’s chart is accessed. Treatment planning tools track patient benefits to help set appointment schedules.

Users can also manage billing and accounting, insurance processing and revenue. Reports can be run to track payments, Medicaid reimbursement, payer utilization and more. Permission controls allow users to restrict access for individuals or groups. Dentrix Enterprise can be integrated with software such as Allscripts, eClinicalWorks, Epic and SuccessEHS.

Support is provided via live chat, email and over the phone. Pricing models vary depending on customer needs.



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Supported Operating System(s):

Windows 7, HP-UX, Web browser (OS agnostic), Windows 8, Windows 10

62 Reviews of Dentrix Enterprise

Average User Ratings

Overall

4.26 / 5 stars

Ease-of-use

4.0

Value for money

4.0

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(24)

4 stars

(31)

3 stars

(6)

2 stars

(1)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 62 reviews

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April 2017

michael from Joy Dental Management Group

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2017

Perfect for multiple offices

When we went from one practice to the second practice it became obvious to me that we needed something different then the ability to remote into the other offices computer to see what the numbers were for the day. We were beginning to lose touch with the new office. We looked for multiple solutions to our problem and demoed multiple software packages. After finding Enterprise, there was not a close second. Its ability to jump from clinic to clinic was amazing. The reporting gave us the solution we were looking for. I wanted something that put as much emphasis on the business of dentistry as it did dentistry itself. We now have the ability to stay macro and look at all our clinics (5) as a whole or, with the click of a button, drill down to the micro and find out what our areas of opportunity are with a single line item in a clinic. Without this software, we would not be in the place we are today and would not be looking to expand anymore.

Pros

The ability to jump from clinic to clinic as well as the reports that it allows you to pull out of the system.

Cons

The transition from core Dentrix to Enterprise is somewhat difficult for the clinic staff due to the "visual effects" not being there. This are in a little different place. But once they get used to the new placement, they appreciate the simplicity.

Response from Henry Schein of

Replied June 2017

Thanks for your review Michael!

April 2017

Brian from Hospital & Health Care

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

4.0

Functionality

4.0

April 2017

Solid build, easy to use, great support.

Coming from an environment where there are multiple EHR systems my colleages are often jealous of Dentrix Enterprise. The documentation is thorough, which makes training staff and revising our own manuals a breeze. The software itself very infrequently has problems, and when they occur they are usually resolved within the day.

Pros

Easy to use, easy to setup, very customizable, great support, interfaces with other common software. Out performs our medical and behavioral health software for ease of use, implementation, and regular maintenance.

Cons

A little pricey, especially when getting into Meaningful Use. Would like to see less third-party integrations for meaningful use or more options for third-party integrations. Would also like to see a built in maintenance solution.

Response from Henry Schein of

Replied June 2017

Thanks for your review Brian!

February 2018

Luz from Ahh Dental PC

Company Size: 2-10 employees

Review Source


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2018

Great Product

Great investment.

Pros

Tons of features and functionality. The software is easy to use and intuitive. Even if you don't know where something is you can pretty much deduce where to find it will be there. The costumer service is amazing, and they will always be there for you in case you don't know something. They will guide step by step until you get there.

Cons

There are somethings that can be improved upon, but that's icing on the cake. They even though about that too. You can voice your opinion an tell the developing team what you would like to see in future version and they will add it for you. I think they call it dentrix my voice or something like that...

December 2018

Robert from robert paul rothenberg dds pc

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2018

Dentrix Dental Systems

The software helps to maintain my dental office finances and patient information.

Pros

Once installed on my server, the software will upgrade all workstations when Dentrix is opened. The program maintains all patient information and files insurance electronically, notifies patients of appointments and of missed appointments. Group email notices or text messages are easily formatted and sent. The ledger is connected to all modules so that patient checking out is seamless.

Cons

large upgrades require enhanced computers on workstations to handle the software.

December 2018

Monique from Wester Wayne Dental

Company Size: 51-200 employees

Review Source


Ease-of-use

3.0

Value for money

3.0

Customer support

3.0

Functionality

3.0

December 2018

Dentrix has multiple features which make it versatile and competitive.

Pros

User friendly and has multiple features for better navigation and flow. The treatment plan page and dental chart have custom button you can create because everyone has different things that they like on these forms.

Cons

Not a big fan of digital X-rays , I don't like how the image is not crisp and shallow carious lesions don't show up well and can be easily missed. I prefer traditional method of viewing X-rays. Some patients say the digital sensors are uncomfortable and dental assistants say they are hard to use with the Rinn system.

March 2018

Grace from Social Media

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

March 2018

You can manage appointments across multiple dentists, it just takes some time to learn.

Pros

- Once you learn it, it's pretty easy to read the schedule.
- You're able to add the pricing to the services and list the treatment plan.
- You can add in when you've received a payment from a patient.

Cons

- When you try to reschedule someone, it shows a tiny little box on the right that you have to hover over it just to see which appointment it is. When you have many patients needing to reschedule, it takes time to see which patient is which.
- I wouldn't leave any very important information there, like social security numbers

April 2017

David from Native American Health Center

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2017

Dentrix Enterprise is the one stop shop for Dental Clinics.

I have been using Dentrix Enterprise for eight (8) years. I recommend Dentrix for these reasons Tech Support is knowledgeable, responsive, and professional Compatible with many x-ray sensors Features are current and are user friendly

Pros

The feature I like most about Dentrix is how it is accessible from both onsite and at offsite locations.

Cons

I wish that the Dentrix Client Version would auto upgrade after upgrading the Dentrix Server. Other than that, I have no complaints.

Response from Henry Schein of

Replied June 2017

Thanks for your review David!

December 2018

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

3.0

December 2018

User for almost 10 years

Great!

Pros

DXE is a great EHR for dental practices that are FQHC or have multiple sites. It has wonderful features and is user friendly. Their customer support is wonderful, easy to use and can even be accessed online via chat. User conference is great! I do wish there was more user groups to connect, but overall it is an amazing event to learn and expand knowledge of program.

Cons

Reporting is clunky at times, especially pulling UDS information. Wish updates were more frequent.

January 2018

Sherry from Treasure Coast Community Health

Company Size: 51-200 employees

Review Source


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2018

Dentists and Dental Hygienists Love the software

Dentrix is a great dental software.

Pros

The visual aspects of Dentrix make this a product that provides ease of use. The charting is clear and easy to use. The notes are easy to build for the Dentists and make any amendments.

Cons

The cost of electronic prescribing is high as it is per provider for the feature. Meaningful use is another add on cost rather than being available in Enterprise as a feature.

June 2017

Rebecca from Norge Dental Center

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2017

Use this application daily with my patients.

Pros

Once you get used to all of the buttons, the software is easy to use. I like the many options to customize for each office.

Cons

Often, there are too many "clicks" sometimes I Junk the computer should be smarter but you have to tell it things it should already know. For example, make an appointment but then you have to change the date on the cc. It doesn't always save it.

Response from Henry Schein of

Replied June 2017

Thanks for your review Rebecca!

March 2018

Erica from KCSD

Company Size: 11-50 employees

Review Source


Ease-of-use

3.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

March 2018

Dental office review

Pros

The ability to have multiple columns for multiple providers in fast paced dental office. We have over 50 users in our program and the ease of moving from one thing to the next is seamless. We are able to upload documents, create treatment plans, leave notes etc for clear communication for all parties.

Cons

It can be difficult to teach new hires as I feel like there a multiple steps to enter a new patient, find an appointment time etc. You are also not able to track what user schedules or moves an appointment.

August 2017

Heather from Cherokee Nation

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality