Dentrix Enterprise software


55 reviews(4.0/5)
55 reviews(4.0/5)

Dentrix Enterprise by Henry Schein is a fully integrated solution for dental care. It is suitable for organizations like large dental groups, DSOs, multi-location practices, community health centers, hospitals, correctional facilities and government organizations. On-premise and cloud-based deployments are available.

Dentrix Enterprise provides tools for scheduling, appointment booking, e-prescribing and monitoring continuing care, as well as various chart types. Users can enter clinical notes and enable pop-up alerts that appear when a patient’s chart is accessed. Treatment planning tools track patient benefits to help set appointment schedules.

Users can also manage billing and accounting, insurance processing and revenue. Reports can be run to track payments, Medicaid reimbursement, payer utilization and more. Permission controls allow users to restrict access for individuals or groups. Dentrix Enterprise can be integrated with software such as Allscripts, eClinicalWorks, Epic and SuccessEHS.

Support is provided via live chat, email and over the phone. Pricing models vary depending on customer needs.

Supported Operating System(s):
Windows 7 , HP-UX , Web browser (OS agnostic) , Windows 8 , Windows 10

55 Reviews of Dentrix Enterprise

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  • Kara from Imagecare Dental Group

    Number of employees: 11-50 employees

    September 2018

    Good option, but needs work

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Dentrix Enterprise was a step up from the previous version and allows for a little more variation of tasks.

    Cons

    It's pretty straightforward, but is very tedious when needing to make changes or run reports. It seems like there are a thousand steps to every task.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    June 2018

    This is an expensive way to manage multiple dental practices under one database

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    This software does bring your multiple locations together and uses a single database. In the past, speed was a big issue but now it is a bit better.

    Cons

    Dentrix is slower than many of the alternatives, and they don't tell you that your imaging program will have trouble over a VPN unless both sites have very fast internet. Having a multiple location practice is difficult due to bandwidth problems on imaging. You might need to have separate imaging databases for each location. If you do that, then Dentrix Enterprise does what it says, although there are other options out there.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 201-500 employees

    June 2018

    Great variety of tools available, but lacking in comprehensive training and modern design.

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    It's potentially well organized. Many neat features once you figure out how to use them. Color coding available.

    Cons

    Took a long time to get the hang of, and the icons seemed outdated and hard to identify. The training videos were only minimally helpful and also seemed very outdated.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 201-500 employees

    May 2018

    Easy to use

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Dentrix is easy to use and the customer service is great. Very responsive. We use it for billing and will eventually connect it to Athena.

    Cons

    The patient portal needs to be addressed. It is extremely limited and unusable. With this being a requirement of ACI, submitting for dental incentives is very hard.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • SANAZ from Blackford Dental Management

    Specialty: General dentistry

    Number of employees: 51-200 employees

    April 2018

    dentrix enterprise

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    an easy software to use. it is user friendly, i like the graphic that has been use in the software but sometimes there are lots of steps to get to what you need to do.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Emily from Lancaster General Health

    Specialty: General dentistry

    Number of employees: 201-500 employees

    April 2018

    Great product

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    Quality and easy to use product allows for a high level interface in a dental office. trainings on the programs are offered and highly used

    Cons

    The buttons are close together and are not always intuitive. Once you get the hang of what is what.. you are golden

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Erica from KCSD

    Specialty: General dentistry

    Number of employees: 11-50 employees

    March 2018

    Dental office review

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The ability to have multiple columns for multiple providers in fast paced dental office. We have over 50 users in our program and the ease of moving from one thing to the next is seamless. We are able to upload documents, create treatment plans, leave notes etc for clear communication for all parties.

    Cons

    It can be difficult to teach new hires as I feel like there a multiple steps to enter a new patient, find an appointment time etc. You are also not able to track what user schedules or moves an appointment.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Noelle from RFD

    Specialty: General dentistry

    Number of employees: 51-200 employees

    March 2018

    Competent system for multi-office use pricing is very steep

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Stable system that could use generalized updating. Template customization and medical history field expansions are needed.

    Pros

    Software allows medical history prompt updates that are inserted to the note. Allowances for BP, Pulse and demographics.

    Cons

    Cost
    Support
    AR reporting customization are costly. Graphics are rather weak.
    Requiring offices to pay for the support teams and AR reports that are not intuitive is not comprehensible.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Mariah from Lifetime Dental of Millersville

    Specialty: General dentistry

    Number of employees: 51-200 employees

    March 2018

    Dentrix Dental Software

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    Compatible with most dental imaging software, easy to navigate, great customer support, easy set up and installation.

    Cons

    Updates take a while, e-claims have trouble processing a lot of the time, reports take a long time to load.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Grace from Social Media

    March 2018

    You can manage appointments across multiple dentists, it just takes some time to learn.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    - Once you learn it, it's pretty easy to read the schedule.
    - You're able to add the pricing to the services and list the treatment plan.
    - You can add in when you've received a payment from a patient.

    Cons

    - When you try to reschedule someone, it shows a tiny little box on the right that you have to hover over it just to see which appointment it is. When you have many patients needing to reschedule, it takes time to see which patient is which.
    - I wouldn't leave any very important information there, like social security numbers

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Luz from Ahh Dental PC

    Specialty: General dentistry

    Number of employees: 2-10 employees

    February 2018

    Great Product

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Great investment.

    Pros

    Tons of features and functionality. The software is easy to use and intuitive. Even if you don't know where something is you can pretty much deduce where to find it will be there. The costumer service is amazing, and they will always be there for you in case you don't know something. They will guide step by step until you get there.

    Cons

    There are somethings that can be improved upon, but that's icing on the cake. They even though about that too. You can voice your opinion an tell the developing team what you would like to see in future version and they will add it for you. I think they call it dentrix my voice or something like that...

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Verified Reviewer

    January 2018

    Smooth, smooth, smooth

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It's been super helpful for me to scale up my dental practice. Really helped me focus on what's important for my business

    Cons

    Not sure how much I like the UI if you know what I mean. I find it quite difficult to navigate. Support is A+

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Sherry from Treasure Coast Community Health

    Specialty: General dentistry

    Number of employees: 51-200 employees

    January 2018

    Dentists and Dental Hygienists Love the software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Dentrix is a great dental software.

    Pros

    The visual aspects of Dentrix make this a product that provides ease of use. The charting is clear and easy to use. The notes are easy to build for the Dentists and make any amendments.

    Cons

    The cost of electronic prescribing is high as it is per provider for the feature. Meaningful use is another add on cost rather than being available in Enterprise as a feature.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Quinton from Celebrity Smiles

    Specialty: General dentistry

    Number of employees: 2-10 employees

    January 2018

    Dental Software at its Finest

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    best software to use in any office. none is better

    Pros

    Easy to use, Easy tin integrate, and limitless customer support and help. Simple to understand and train.

    Cons

    It has many many many updates. every day it seems like something is needing to be updated. some we have to call and have help to update.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Taylor from Blackford Dental Management- NJ office

    Specialty: Orthodontics

    Number of employees: 2-10 employees

    December 2017

    Dentrix enterprise is good for a practice with multiple locations

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I like that this is made for multiple practices. We travel to 5 offices during the week and with one log in I can view my schedule from each location.

    Cons

    The only downfall with dentrix enterprise is when you use it with a practice with multiple locations you loose other features like going chartless

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Deborah from Distinctive Dentistry of Bend

    Number of employees: 11-50 employees

    December 2017

    I love It

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Dentrix is very easy to use and navigate though. Online help is always there if needed but do not need to use it very often

    Cons

    I cannot not really think of anything that I do not like about Dentrix other then when search for a patient you cannot use the arrow tab to scroll down

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • liane from Blackford dental

    Specialty: General dentistry

    Number of employees: 51-200 employees

    December 2017

    Great Software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Very detailed software with a lot of great tools to treat and document treatment for our pts. You will love it!!

    This review was submitted organically. No incentive was offered
    Review Source
  • Ashley from Legacy Smiles

    Specialty: General dentistry

    Number of employees: 2-10 employees

    November 2017

    Software at new job

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The customer service isn't bad when you have questions on how to fix something or to learn about something you don't fully understand.

    Cons

    Patient Communication system is not my favorite. There are not enough options for Mass Emails to patients.
    I don't like the analytic reports from Detrix. I enjoyed EagleSoft much better from an Analytical point of view.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • LEE from PENNINGTON DENTAL

    Specialty: General dentistry

    Number of employees: 11-50 employees

    November 2017

    Dentrix G6

    Ease-of-use
    Functionality
    Quality
    Support

    A good product overall!

    Pros

    Ideal software for a paperless Dental Practice. It has a place for almost everything and is compatible with other applications.

    Cons

    Still has a few quirks that need to be addressed. Too much clicking of mouse. I wish it would respond to key strokes as well so that I don't always have to use mouse.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Pamela from Blackford Dental

    Specialty: General dentistry

    Number of employees: 11-50 employees

    November 2017

    Not really user friendly

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    Perhaps if the company purchased all of the programs the software would be more functional in my opinion.

    Cons

    Not user friendly unless you had all the programs and the proper training . It can be frustrating to use initially.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
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