Dentrix Enterprise Software


Dentrix Enterprise by Henry Schein is a fully integrated solution for dental care. It is suitable for organizations like large dental groups, DSOs, multi-location practices, community health centers, hospitals, correctional facilities and government organizations. On-premise and cloud-based deployments are available.

Dentrix Enterprise provides tools for scheduling, appointment booking, e-prescribing and monitoring continuing care, as well as various chart types. Users can enter clinical notes and enable pop-up alerts that appear when a patient’s chart is accessed. Treatment planning tools track patient benefits to help set appointment schedules.

Users can also manage billing and accounting, insurance processing and revenue. Reports can be run to track payments, Medicaid reimbursement, payer utilization and more. Permission controls allow users to restrict access for individuals or groups. Dentrix Enterprise can be integrated with software such as Allscripts, eClinicalWorks, Epic and SuccessEHS.

Support is provided via live chat, email and over the phone. Pricing models vary depending on customer needs.



61 Reviews of Dentrix Enterprise

Overall rating

4.26 / 5 stars

Filters:

Showing 1 - 20 of 61 reviews

January 2019

samantha from signature smiles

Company Size: 51-200 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2019

the ease of dentrix enterprise

Pros

easy to navigate, multiple functions, change the color of different providers and scheduling is easy

Cons

The software freezes a lot. There is not much about dentrix enterprise that I dislike. the ease of the program is great.

December 2018

Monique from Wester Wayne Dental

Company Size: 51-200 employees

Review Source


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

3 of 5

December 2018

Dentrix has multiple features which make it versatile and competitive.

Pros

User friendly and has multiple features for better navigation and flow. The treatment plan page and dental chart have custom button you can create because everyone has different things that they like on these forms.

Cons

Not a big fan of digital X-rays , I don't like how the image is not crisp and shallow carious lesions don't show up well and can be easily missed. I prefer traditional method of viewing X-rays. Some patients say the digital sensors are uncomfortable and dental assistants say they are hard to use with the Rinn system.

December 2018

Robert from robert paul rothenberg dds pc

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

Dentrix Dental Systems

The software helps to maintain my dental office finances and patient information.

Pros

Once installed on my server, the software will upgrade all workstations when Dentrix is opened. The program maintains all patient information and files insurance electronically, notifies patients of appointments and of missed appointments. Group email notices or text messages are easily formatted and sent. The ledger is connected to all modules so that patient checking out is seamless.

Cons

large upgrades require enhanced computers on workstations to handle the software.

December 2018

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

3 of 5

December 2018

User for almost 10 years

Great!

Pros

DXE is a great EHR for dental practices that are FQHC or have multiple sites. It has wonderful features and is user friendly. Their customer support is wonderful, easy to use and can even be accessed online via chat. User conference is great! I do wish there was more user groups to connect, but overall it is an amazing event to learn and expand knowledge of program.

Cons

Reporting is clunky at times, especially pulling UDS information. Wish updates were more frequent.

November 2018

Anonymous

Verified Reviewer

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

3 of 5

November 2018

Good tool, support, and value

Pros

This hits everything our dental staff needs. Everyone likes the scheduling functionality, back office works well.

Cons

There is some nickle & diming going on with some of the meaningful use functionality, and the recommended training is almost always unnecessary. When interfaced with other systems, Dentrix itself is very frustrating and can't do many of the things that we need it to. There is little help from support staff, you are always told to enter an enhancement request which just sits for years with no forward traction.

November 2018

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

2 of 5

Customer support

3 of 5

Functionality

3 of 5

November 2018

Dental practice management software

I do not currently use Dentrix Enterprise in my business because of the problems I encountered while I was an employee of an office that used it.

Pros

I like the accessibility of cloud based software, which is important for dental practices with more than one location.

Cons

The software had many glitches while I was a user. Many of the reports we would run didn't have accurate figures. We would run multiple reports to make sure the software would give the same result, but it always gave different figures. Since I was paid based on what I produced, the way the software inaccurately reported the numbers, it affected my pay. From a business owner's perspective, this could cause you to overpay contract employees.
I also didn't like that you couldn't switch between views without losing your work. There wasn't an option to save a note unless it was completed and sometimes I had to go back to a different screen to verify information and return to my note and found that I had to start over.

September 2018

Kara from Imagecare Dental Group

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

3 of 5

September 2018

Good option, but needs work

Pros

Dentrix Enterprise was a step up from the previous version and allows for a little more variation of tasks.

Cons

It's pretty straightforward, but is very tedious when needing to make changes or run reports. It seems like there are a thousand steps to every task.

June 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

2 of 5

Customer support

2 of 5

Functionality

5 of 5

June 2018

This is an expensive way to manage multiple dental practices under one database

Pros

This software does bring your multiple locations together and uses a single database. In the past, speed was a big issue but now it is a bit better.

Cons

Dentrix is slower than many of the alternatives, and they don't tell you that your imaging program will have trouble over a VPN unless both sites have very fast internet. Having a multiple location practice is difficult due to bandwidth problems on imaging. You might need to have separate imaging databases for each location. If you do that, then Dentrix Enterprise does what it says, although there are other options out there.

June 2018

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

3 of 5

Functionality

4 of 5

June 2018

Great variety of tools available, but lacking in comprehensive training and modern design.

Pros

It's potentially well organized. Many neat features once you figure out how to use them. Color coding available.

Cons

Took a long time to get the hang of, and the icons seemed outdated and hard to identify. The training videos were only minimally helpful and also seemed very outdated.

May 2018

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

May 2018

Easy to use

Pros

Dentrix is easy to use and the customer service is great. Very responsive. We use it for billing and will eventually connect it to Athena.

Cons

The patient portal needs to be addressed. It is extremely limited and unusable. With this being a requirement of ACI, submitting for dental incentives is very hard.

April 2018

SANAZ from Blackford Dental Management

Company Size: 51-200 employees

Review Source


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

4 of 5

April 2018

dentrix enterprise

Pros

an easy software to use. it is user friendly, i like the graphic that has been use in the software but sometimes there are lots of steps to get to what you need to do.

April 2018

Emily from Lancaster General Health

Company Size: 201-500 employees

Review Source


Ease-of-use

3 of 5

Functionality

4 of 5

April 2018

Great product

Pros

Quality and easy to use product allows for a high level interface in a dental office. trainings on the programs are offered and highly used

Cons

The buttons are close together and are not always intuitive. Once you get the hang of what is what.. you are golden

March 2018

Erica from KCSD

Company Size: 11-50 employees

Review Source


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

March 2018

Dental office review

Pros

The ability to have multiple columns for multiple providers in fast paced dental office. We have over 50 users in our program and the ease of moving from one thing to the next is seamless. We are able to upload documents, create treatment plans, leave notes etc for clear communication for all parties.

Cons

It can be difficult to teach new hires as I feel like there a multiple steps to enter a new patient, find an appointment time etc. You are also not able to track what user schedules or moves an appointment.

March 2018

Noelle from RFD

Company Size: 51-200 employees

Review Source


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

4 of 5

March 2018

Competent system for multi-office use pricing is very steep

Stable system that could use generalized updating. Template customization and medical history field expansions are needed.

Pros

Software allows medical history prompt updates that are inserted to the note. Allowances for BP, Pulse and demographics.

Cons

Cost
Support
AR reporting customization are costly. Graphics are rather weak.
Requiring offices to pay for the support teams and AR reports that are not intuitive is not comprehensible.

March 2018

Mariah from Lifetime Dental of Millersville

Company Size: 51-200 employees

Review Source


Ease-of-use

4 of 5

Customer support

5 of 5

Functionality

3 of 5

March 2018

Dentrix Dental Software

Pros

Compatible with most dental imaging software, easy to navigate, great customer support, easy set up and installation.

Cons

Updates take a while, e-claims have trouble processing a lot of the time, reports take a long time to load.

March 2018

Grace from Social Media

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

March 2018

You can manage appointments across multiple dentists, it just takes some time to learn.

Pros

- Once you learn it, it's pretty easy to read the schedule.
- You're able to add the pricing to the services and list the treatment plan.
- You can add in when you've received a payment from a patient.

Cons

- When you try to reschedule someone, it shows a tiny little box on the right that you have to hover over it just to see which appointment it is. When you have many patients needing to reschedule, it takes time to see which patient is which.
- I wouldn't leave any very important information there, like social security numbers

February 2018

Luz from Ahh Dental PC

Company Size: 2-10 employees

Review Source


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

February 2018

Great Product

Great investment.

Pros

Tons of features and functionality. The software is easy to use and intuitive. Even if you don't know where something is you can pretty much deduce where to find it will be there. The costumer service is amazing, and they will always be there for you in case you don't know something. They will guide step by step until you get there.

Cons

There are somethings that can be improved upon, but that's icing on the cake. They even though about that too. You can voice your opinion an tell the developing team what you would like to see in future version and they will add it for you. I think they call it dentrix my voice or something like that...

January 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2018

Smooth, smooth, smooth

Pros

It's been super helpful for me to scale up my dental practice. Really helped me focus on what's important for my business

Cons

Not sure how much I like the UI if you know what I mean. I find it quite difficult to navigate. Support is A+

January 2018

Sherry from Treasure Coast Community Health

Company Size: 51-200 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2018

Dentists and Dental Hygienists Love the software

Dentrix is a great dental software.

Pros

The visual aspects of Dentrix make this a product that provides ease of use. The charting is clear and easy to use. The notes are easy to build for the Dentists and make any amendments.

Cons

The cost of electronic prescribing is high as it is per provider for the feature. Meaningful use is another add on cost rather than being available in Enterprise as a feature.

January 2018

Quinton from Celebrity Smiles

Company Size: 2-10 employees

Review Source


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

January 2018

Dental Software at its Finest

best software to use in any office. none is better

Pros

Easy to use, Easy tin integrate, and limitless customer support and help. Simple to understand and train.

Cons

It has many many many updates. every day it seems like something is needing to be updated. some we have to call and have help to update.