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Dentrix vs Lighthouse 360
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.1 / 5
4.3 / 5
Value for Money
4 / 5
3.7 / 5
Customer Support
4.1 / 5
3.9 / 5
Functionality
4.2 / 5
3.9 / 5
Last Review Written
January 28, 2025
January 17, 2025
Pros/Cons
Pros
- Love that there are so many different forms and versions that you can choose what best suits your office. The G series is exceptional, and in my opinion the best.
- This system is very good, it works amazingly well, its reliable, and their customer service is great.
- Dentrix costumer service is rally good and they are good with helping you answer the concerns or questions you have.
Cons
- The only thing I can say is after updates sometimes it can be hard to adjust. Running into some features not working correctly.
- People make mistakes and once the month is closed you cannot fix patient balances without having to make a bunch of adjustments that are confusing to patients.
- If I have to choose to work in a dental practice, I turn down jobs that run off of Dentrix. It’s frustrating to use & makes me job more difficult as well as stressful.
Pros
- Lighthouse 360 is good for what it is (patient communication software). Great for texting with patients and setting up a reminder system.
- It is a great software for confirmations, and recall. It definitely has helped to improve our patient scheduling.
- I like all of the features of Lighthouse 360. It is very user friendly.
Cons
- The whole purpose we pay for this service is to be able to use it to connect with patients and giving patients in 2019 the option to opt out is annoying when I cannot contact them.
- They are not able to "mask" the number used to confirm as the office number if it is a voIP line, which was also disappointing.
- A little less than a year ago we switched to another program as they offered a little bit of a cheaper price. Biggest mistake we have ever made.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
N/A
N/A
Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
FrontRunners
2022
N/A
Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
N/A
N/A
Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
