About AI Field Management

AI Field Management allows organizations to manage their entire business from end-to-end with just one platform, with tools for managing workers, contractors, customers, jobs, and assets by geography and time.

With AI-FM, businesses can efficiently manage operations and automate workflows. Customers can make real-time requests for any product or service and AI-FM will direct it to the best suited field worker instantly. This process is facilitated via AI-FM's trademarked algorithm, which ensures accuracy, speed and customizability. Field workers can also execute commands hands free via Siri, with verbal commands that are customized to the desired language and to each employee's actual voice tone.

AI-FM Intelligence is aut...


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Supported Operating System(s):

Web browser (OS agnostic)

47 Reviews of AI Field Management

Average User Ratings

Overall

4.91 / 5 stars

Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

Ratings Snapshot

5 stars

(43)

43

4 stars

(4)

4

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 47 results

November 2017

User Profile Picture

JianWei from RingCentral

Verified Reviewer

Company Size: 1,001-5,000 employees

Industry: Computer Software

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2017

It has really helped us track our projects better!

Pros

Ease of use, outside collaboration, especially the predictive management features regarding how they tie workers with Jobs.

Cons

It would be great if the system has more languages support, such as Chinese, Japanese, and other Asia languages. My company has business in the Asian-Pacific region.

February 2021

Lucas from Aruma Services Ltd

Company Size: 5,001-10,000 employees

Industry: Facilities Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2021

My first experience where they care about the customers unique needs

The team are great, they answer email queries and phone calls very promptly. They have a solution for all our needs even if that means a rewrite, change or development to their software and we just continue paying our set monthly fee. In a word, faultless.

Pros

Very easy to use, its operates quickly - no waiting, the high level of support from the AI Team is unheard of in this market segment. The subscription structure and the system its self make deployment and scaling up or down very efficient.

Cons

That I didn't find it earlier and had to use an inferior product for 3 years.

Reasons for Choosing AI Field Management

Quick response to our enquiry and we finally got to speak to a person which was so nice.

Reasons for Switching to AI Field Management

Inferior product, pages can take literally 30 minutes to load. Never once managed to get a human on the phone when issues arose, the only support is via a chat box. No good for a business any bigger than an owner operator.

November 2018

anton from Cloud-based business services

Company Size: 201-500 employees

Industry: Building Materials

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

November 2018

it's like having a god's eye

What a relief that i can find something that can solve my problems with a single vendor a scalable cost!

Pros

The design fits well with the need and the purpose. Like the in app translation as its key with a globally distributed staff and work force. Mobile access is key!

Cons

More customers and users will only make this better as its value is in the masses. more users and more use cases which will drive the development for all that we dont need even know that we need yet.

January 2021

Belinda from Aruma

Company Size: 5,001-10,000 employees

Industry: Non-Profit Organization Management

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2021

Customer Service at its best

The after sales support has been amazing. I am in Australia and have been communicating with the tech team in Canada on a regular bases and I have been guided though the whole set up process . There has been a few features that Al Field have added to there program to meet with our requests which is fabulous and the turn around time on these features getting added is a matter of hours in most cases.

Pros

This program is very easy for my employee's to use with older demographic users they too have found it easy to use. The visional layout of the dispatch board has been helpful

Cons

I love the colour coding feature where i can colour code the urgency of each job. This program is very user friendly.

Reasons for Choosing AI Field Management

We required something in a hurry and this seemed to meet the needs and wants of the business.

Reasons for Switching to AI Field Management

We had out grown this program and the run speed was not meeting our demands.

August 2020

Adenrewaju from SmartFix Home Maintenance - oyaSmartFix

Verified Reviewer

Company Size: 51-200 employees

Industry: Facilities Services

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2020

Works well for Nigerian Field Service

We use AI FM to direct our verified artisans & repair specialists to customers who need maintenance. We aim to operate like Uber for repairs & maintenance, and the app makes this work seamlessly

Pros

I like how it connects with Google Maps for direction. Field Technicians can get directions via the App.

Cons

Would like if the chat function to Admin comes in real time with notifications. But since the App integrates with WhatsApp, communication is even better.

Reasons for Choosing AI Field Management

Customer relationships and communication was very responsive. It’s great to know one can always reach out if we get stuck using the App, and we are sure to get prompt response, even regardless of Time Zones. Really impressive customer care.

Reasons for Switching to AI Field Management

Cost per month was high.