FieldEdge vs OptimoRoute

RATING:

4.2

(301)

FieldEdge has 301 reviews and a rating of 4.19 / 5 stars vs OptimoRoute which has 153 reviews and a rating of 4.6 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.2 (301)
4.6 (153)
Ease-of-Use
4 / 5
4.5 / 5
Value for Money
4 / 5
4.5 / 5
Customer Support
4.5 / 5
4.5 / 5
Functionality
4 / 5
4.5 / 5
Last Review Written
May 7, 2024
February 12, 2024
Pros/Cons
  • Pros

  • Customer love that they get detailed written invoices and quotes promptly emailed to them. Dispatchers love see where the techs are in the day so they can squeeze in an extra service call or two.
  • The software is very user friendly and integrates with Quickbooks very well.
  • Cons

  • We continue to have technical problems and are unable to login. This is causing major problems for our dispatchers.
  • Not mobile friendly for the office side, terrible tech support, unable to import data from Housecall Pro, price is higher than other systems and doesn't offer anything special.
Read all user reviews
  • Pros

  • Ease of use and functionality. It has the ability to scale with the size of your organization.
  • Drivers save time using the software and it ensures customers that their groceries are on their way. The fact that it integrated easily in to apple phones is great.
  • Cons

  • It doesn't talk directly to my turn by turn mapping tool, so I often find that I'm pointed the wrong way once I am at a delivery.
  • Operationally this biggest problem is hours worked does not include implant and explant that would apply to any driver.
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Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo
Product Screenshot
Product Screenshot
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The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

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24 Recommendations
N/A
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos