About OptimoRoute

OptimoRoute is a cloud-based field service management solution that helps small to large enterprises plan routes and track scheduled deliveries, streamlining fleet operations. The centralized platform enables users to gain insights into organizational performance with actionable analytics, monitor employee performance and automatically generate reports. 

OptimoRoute allows businesses to create weekly schedules for drivers and set various constraints such as date range and order type on tasks, improving workflows across the organization. The solution offers mobile applications for iOS and Android devices, which lets dispatchers track delivery status, view cancelled orders and send route maps to assigned drivers even from remote locations. Additionally, ma...


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Supported Operating System(s):

Web browser (OS agnostic)

116 Reviews of OptimoRoute

Average User Ratings

Overall

4.53 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(71)

71

4 stars

(36)

36

3 stars

(8)

8

2 stars

(1)

1

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 116 results

April 2019

Mark from On The Surface

Verified Reviewer

Company Size: 1 employee

Industry: Logistics and Supply Chain

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

April 2019

Simply the BEST

So you might have guessed I'm a little impressed with this software. I have been using route4me mobile for the last 3 weeks and it was adequate, but lacked. You CANNOT upload an address it does not recognize and as I previously mentioned "geotag". This simple ability, not to mention their generous 30 day trial (not 3) and the fair pricing led me to purchase a years subscription before I even used the software live on my route. I had a question about some routing so I emailed support on a Sunday and had a response within the hour. If you are on the fence about routing software, belive me this is the one. Don't even try anything else, unless you like giant pains in your butt or losing your hair from frustration!

Pros

First and foremost what I like the best is the pricing. I know that seems like a shallow response but I have not been able to find a comparable route planner that realizes I am only one person, not a fleet, and offers me a reasonable price for their service. Other benefits are the address matching function, it is much better than the programs I have been using. Better yet, if the program does not recognize an address in my upload lists it will proc a geotag I can move to where I want the address located. I work in a rural area and this is probably the most amazing ability I have found. Want it to be better?? It saves the name of the location in your active address book and will pull it up the next time eliminating future corrections. The fact that the computational process is all done on their servers means I can run the webservice on a very basic machine I feel safe leaving in my vehicle for this service. The mobile phone app is so simple, yet elegant in its design it boggles my mind. No heavy features to get in the way just simple functionality. The GPS tracking in real time is also quite accurate. The fact I can just push a route to my mobile from the Web service is outstanding. There are a host of other commonalities that this shares with other services like "in delivery" and "complete" functions.

Cons

OK, so I cannot ramble on about the service and not have something a little clunky about it so here it is... updating "live" delivery lists is a bit un-possible, I say un-possible because it is not impossible but the work around is a little bit of a PITA. The inability to have more than one "depot" at a time is a personally unique challenge seeing as I do an in and out run, but I just do my afternoon in reverse.... hardly the end of the world. That's the worst I have to say about it =)

Response from OptimoRoute

Replied May 2019

Hey, Mark. It's great to hear we checked so many of your boxes right off the bat. Email us at support@optimoroute.com so we can help make the "un-possible" a bit easier!

October 2020

R.W. from Holleman Farms

Company Size: 2-10 employees

Industry: Farming

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

October 2020

Making us look good!

This has honestly been a great software platform for our business. We looked at many competitors and options but Optimo Route was the best. Had all the features and more and the cost we right in line for a start up business. We will recommend this platform to everyone and appreciate the experience we have had so far.

Pros

We appreciate that this software has a tracking option and communication protocol. In the farming and delivering business communication is key and we are able to communicate with our customers and differentiate us from our competitors. Easy to use and very robust for the amount of money we pay. A great value.

Cons

We are not aware of how to integrate Optimo Route with our Wix E-Commerce platform. Integration would really help us save time but we don't know how to do this. We would like to have a better HELP or Support option in Optimo Route.

Reasons for Choosing OptimoRoute

More features and benefits for the price and we are able to customize in the future. Easy to add drivers and we got a great trial offer without having to buy it yet.

January 2021

Mike from Crash of Rhinos Painting LLC

Company Size: 11-50 employees

Industry: Construction

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2021

Painting Contractor who saved $7,500 by using OptimoRoute

Long story short... We're a painting contracting company that paints 700 residential homes per year. To do that we bid on 2,000 projects per year in the Great Phoenix (Arizona) area. So, about 40 stops per week. Part of the issue is there are some time frame requirements for certain customers AND the Greater Phoenix area encompasses some 2500 square miles (6500 square kilometers). OptimoRoute has reduced scheduling workload by 125 hours per year ($3,125), miles driven by 3,000 per year ($1,500). This, along with the improved customer service and proposal turnaround time has given us an overall cost savings (or benefit) of $7,500 annually. When I call about a question or issue it is answered clearly and quickly (normally on the phone or within a few hours) or if it's a bigger request within one day.

Pros

Ease of use for both office staff and field personnel.

Cons

Nothing specific for us. I have seen multiple enhancements within the past 12 months that tells me the company is receptive to providing features based on customer feedback.

October 2020

Eric from Bolstering Buffalo Inc.

Company Size: 2-10 employees

Industry: Consumer Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

3.0

October 2020

Good Set Up/Needs Updates

Pretty good.

Pros

I like that I'm able to move addresses Geo-Location to accommodate for alleys or driveways that are on a different street (aka, service spot is different than actual address spot). I like the functionality of the software, uploading routs etc. It's pretty simple to use!

Cons

The maps are outdated, and I almost ALWAYS have to fix the route. It marks roads that are not roads, are blocked off, or it will label a creek or wash (Arizona) as a road.

Reasons for Choosing OptimoRoute

Route4Me is way to expensive, and it wasn't that great anyway.

Reasons for Switching to OptimoRoute

It was easier to upload and make changes to my route.

October 2020

Cathy from Pueblo Cooperative Care Center

Company Size: 11-50 employees

Industry: Non-Profit Organization Management

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

5.0

Functionality

4.0

October 2020

Esceptional Customer Service

The benefits from the program has been significant to help us grow a new program within our organization. We are able to deliver to food sacks to homebound seniors because of you fabulous route optimization process.

Pros

The mapping of the route is very helpful and the most impactful. I love that it takes the guess work out. When a route needs to be adjusted it is with ease. The ability to divide the route between drivers based on time, percentage and miles is a huge plus.

Cons

I wish that it would interact with our Pantry Program and GPS systems. That would be a dream and would ease redundancy. I would love to see a place to add photos, customer sign off of delivery and time card feature would be amazing!

Reasons for Choosing OptimoRoute

The ability to import customers, pricing, mapping, and the ability to send the route to our drivers phones.

Response from OptimoRoute

Replied November 2020

Thanks for your review! Great to see that OptimoRoute is helping your business grow, we love this kind of feedback. Stay tuned for our next big feature release - we think you'll be thrilled!