About OptimoRoute

OptimoRoute is a cloud-based field service management solution that helps small to large enterprises plan routes and track scheduled deliveries, streamlining fleet operations. The centralized platform enables users to gain insights into organizational performance with actionable analytics, monitor employee performance and automatically generate reports. 

OptimoRoute allows businesses to create weekly schedules for drivers and set various constraints such as date range and order type on tasks, improving workflows across the organization. The solution offers mobile applications for iOS and Android devices, which lets dispatchers track delivery status, view cancelled orders and send route maps to assigned drivers even from remote locations. Additionally, ma...


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Supported Operating System(s):

Web browser (OS agnostic)

51 Reviews of OptimoRoute

Average User Ratings

Overall

4.55 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(33)

33

4 stars

(13)

13

3 stars

(5)

5

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 51 results

April 2019

Mark from On The Surface

Verified Reviewer

Company Size: 1 employee

Industry: Logistics and Supply Chain

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

April 2019

Simply the BEST

So you might have guessed I'm a little impressed with this software. I have been using route4me mobile for the last 3 weeks and it was adequate, but lacked. You CANNOT upload an address it does not recognize and as I previously mentioned "geotag". This simple ability, not to mention their generous 30 day trial (not 3) and the fair pricing led me to purchase a years subscription before I even used the software live on my route. I had a question about some routing so I emailed support on a Sunday and had a response within the hour. If you are on the fence about routing software, belive me this is the one. Don't even try anything else, unless you like giant pains in your butt or losing your hair from frustration!

Pros

First and foremost what I like the best is the pricing. I know that seems like a shallow response but I have not been able to find a comparable route planner that realizes I am only one person, not a fleet, and offers me a reasonable price for their service. Other benefits are the address matching function, it is much better than the programs I have been using. Better yet, if the program does not recognize an address in my upload lists it will proc a geotag I can move to where I want the address located. I work in a rural area and this is probably the most amazing ability I have found. Want it to be better?? It saves the name of the location in your active address book and will pull it up the next time eliminating future corrections. The fact that the computational process is all done on their servers means I can run the webservice on a very basic machine I feel safe leaving in my vehicle for this service. The mobile phone app is so simple, yet elegant in its design it boggles my mind. No heavy features to get in the way just simple functionality. The GPS tracking in real time is also quite accurate. The fact I can just push a route to my mobile from the Web service is outstanding. There are a host of other commonalities that this shares with other services like "in delivery" and "complete" functions.

Cons

OK, so I cannot ramble on about the service and not have something a little clunky about it so here it is... updating "live" delivery lists is a bit un-possible, I say un-possible because it is not impossible but the work around is a little bit of a PITA. The inability to have more than one "depot" at a time is a personally unique challenge seeing as I do an in and out run, but I just do my afternoon in reverse.... hardly the end of the world. That's the worst I have to say about it =)

Response from OptimoRoute

Replied May 2019

Hey, Mark. It's great to hear we checked so many of your boxes right off the bat. Email us at support@optimoroute.com so we can help make the "un-possible" a bit easier!

December 2019

JONATHAN from J&S Landscape

Verified Reviewer

Company Size: 2-10 employees

Industry: Construction

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2019

Invaluable product

Routing improved and streamlined, bottom line increased, product pays for itself many times over. I have tried a number of routing software applications and optimoroute is the top choice you can make. Reliable and easy to learn you will question why you ever did without it.

Pros

I need to route two different work crews all over northern Illinois, usually 150+ miles per crew per day. In the past each crew chief would use a Garmin GPS to manually route up to 15 service visits per day but since using optimoroute we have increased work time and decreased travel time plus saved 15% yearly on fuel costs per crew truck. This product pays for itself immediately and will increase your bottom line! The customer service is first rate and I always received an answer from the team at optimal the same day and enjoyed a solution within 24 hours, The program itself is user-friendly and easy to master.

Cons

Absolutely nothing, I could find no negatives using this software, dealing with the company and the people there

Reasons for Choosing OptimoRoute

It is absolutely the best of all the choices considered.

May 2020

Claire from Tomato Mountain Farm

Verified Reviewer

Company Size: 11-50 employees

Industry: Farming

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

May 2020

We love OptimoRoute

Optimo's customer service is incredible, their software does almost everything we could ever need, in an intuitive way, and we'd be lost without them!

Pros

This software has enabled our business to be 2X more efficient! It's great that we can track and analyze the data over time, and has been an incredible tool for our drivers while on the road.

Cons

There's a couple things here and there that would make this thing easier to use, but the team at Optimo is constantly upgrading and even within the last 6 months, it has become a more suitable product for us!

Reasons for Choosing OptimoRoute

Customer service.

March 2019

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

5.0

Functionality

2.0

March 2019

does the job but could be a lot better

Customer service is very good and fairly responsive, but the product itself is unimpressive.

Pros

It's the best we could find, and it does the job well enough.

Cons

There are a number of improvements that could be made to this software, too numerous to recount here. And while the entire industry suffers from this, the fact that it's not married to live traffic data makes the software basically useless in terms of tracking driver effectiveness. Essentially this software is slightly better than just doing it through a spreadsheet.

Response from OptimoRoute

Replied April 2019

Companies see huge improvements over manual planning with our software. If you haven't seen similar gains, perhaps we can suggest a workflow which will get you great results automatically. What's different about OptimoRoute is we have many features like overnight, weekly and multi-day long haul planning, and many other features that other programs don't have. If you want to know more, please contact us at support@optimoroute.com.

September 2019

Kam from National Mattress Outlet Plus +

Verified Reviewer

Company Size: 11-50 employees

Industry: Retail

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

September 2019

Game Changer

Pros

The best part about this software is that it works. It does exactly what we need it to do, very happy with this tool.

Cons

Waiting on features like sms to client notification, and customer signatures.

Reasons for Choosing OptimoRoute

Price, demo, customer service, prompt response

Response from OptimoRoute

Replied October 2019

Hello Kam, Thanks for leaving us this review - we appreciate the feedback. Glad to hear that OptimoRoute is a game-changing tool for your business. Just a little more waiting though, because we're working on SMS Realtime Order Tracking and signature capture - stay tuned!