About OptimoRoute

OptimoRoute helps field service and delivery businesses provide stand-out service.

Using sophisticated algorithms, OptimoRoute plans and optimizes routes in a matter of seconds. Underneath a simple interface, there is an endless supply of tricks, features, and shortcuts that flex to your unique needs and workflows. Use what you want. Ignore everything else. Scale-up, scale down, try new features as your business grows.

OptimoRoute customers reduce time spent planning routes by up to 80% and cut fuel and driving expenses by 20%. With efficient routes, businesses can realize significant time savings and increase the capacity of existing teams.

OptimoRoute is user-friendly and flexible for drivers and service teams who use the app on their iPhone,...


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Supported Operating System(s):

Web browser (OS agnostic)

118 Reviews of OptimoRoute

Average User Ratings

Overall

4.53 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(73)

73

4 stars

(36)

36

3 stars

(8)

8

2 stars

(1)

1

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 118 results

April 2019

Mark from On The Surface

Verified Reviewer

Company Size: 1 employee

Industry: Logistics and Supply Chain

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

April 2019

Simply the BEST

So you might have guessed I'm a little impressed with this software. I have been using route4me mobile for the last 3 weeks and it was adequate, but lacked. You CANNOT upload an address it does not recognize and as I previously mentioned "geotag". This simple ability, not to mention their generous 30 day trial (not 3) and the fair pricing led me to purchase a years subscription before I even used the software live on my route. I had a question about some routing so I emailed support on a Sunday and had a response within the hour. If you are on the fence about routing software, belive me this is the one. Don't even try anything else, unless you like giant pains in your butt or losing your hair from frustration!

Pros

First and foremost what I like the best is the pricing. I know that seems like a shallow response but I have not been able to find a comparable route planner that realizes I am only one person, not a fleet, and offers me a reasonable price for their service. Other benefits are the address matching function, it is much better than the programs I have been using. Better yet, if the program does not recognize an address in my upload lists it will proc a geotag I can move to where I want the address located. I work in a rural area and this is probably the most amazing ability I have found. Want it to be better?? It saves the name of the location in your active address book and will pull it up the next time eliminating future corrections. The fact that the computational process is all done on their servers means I can run the webservice on a very basic machine I feel safe leaving in my vehicle for this service. The mobile phone app is so simple, yet elegant in its design it boggles my mind. No heavy features to get in the way just simple functionality. The GPS tracking in real time is also quite accurate. The fact I can just push a route to my mobile from the Web service is outstanding. There are a host of other commonalities that this shares with other services like "in delivery" and "complete" functions.

Cons

OK, so I cannot ramble on about the service and not have something a little clunky about it so here it is... updating "live" delivery lists is a bit un-possible, I say un-possible because it is not impossible but the work around is a little bit of a PITA. The inability to have more than one "depot" at a time is a personally unique challenge seeing as I do an in and out run, but I just do my afternoon in reverse.... hardly the end of the world. That's the worst I have to say about it =)

Response from OptimoRoute

Replied May 2019

Hey, Mark. It's great to hear we checked so many of your boxes right off the bat. Email us at support@optimoroute.com so we can help make the "un-possible" a bit easier!

December 2019

JONATHAN from J&S Landscape

Company Size: 2-10 employees

Industry: Construction

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2019

Invaluable product

Routing improved and streamlined, bottom line increased, product pays for itself many times over. I have tried a number of routing software applications and optimoroute is the top choice you can make. Reliable and easy to learn you will question why you ever did without it.

Pros

I need to route two different work crews all over northern Illinois, usually 150+ miles per crew per day. In the past each crew chief would use a Garmin GPS to manually route up to 15 service visits per day but since using optimoroute we have increased work time and decreased travel time plus saved 15% yearly on fuel costs per crew truck. This product pays for itself immediately and will increase your bottom line! The customer service is first rate and I always received an answer from the team at optimal the same day and enjoyed a solution within 24 hours, The program itself is user-friendly and easy to master.

Cons

Absolutely nothing, I could find no negatives using this software, dealing with the company and the people there

Reasons for Choosing OptimoRoute

It is absolutely the best of all the choices considered.

Response from OptimoRoute

Replied October 2020

Hello Jonathan, it's awesome that you're experiencing so many benefits of using OptimoRoute - that's what drives us! Keep an eye out for new features and upgrades coming out in the very near future...

October 2021

Calin-Alexandru from S.C. Helix Logistics Development S.R.L.

Company Size: 51-200 employees

Industry: Logistics and Supply Chain

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

October 2021

a good implementing and user experience

The experience was great. Domo was a real help for my while i was doing the testing and afterwards also. He helped the decision also

Pros

the fact that i can do the setup by myself and that the app is very intuitive

Cons

that you dont have a unit of planning smaller than the day. i have 2 shift per day and i have to split them using a workaround

Reasons for Choosing OptimoRoute

it was the best bang for the buck and the fact that i could test it myself with all the options available.

Response from OptimoRoute

Replied November 2021

Hi Calin, Good stuff! Thanks for the feedback. We pride ourselves on our great support and making sure the software works for individual companies. As for the multi-run routes, there are a few ways to do that easily in OptimoRoute. Although you are likely set up with the best workflow for your use-case, we're happy to take another look anytime, to make sure you are getting the most efficient, accurate routes in the least amount of time. Just drop us a note at support@optimoroute.com and we'll hook you up!

October 2020

Eric from Bolstering Buffalo Inc.

Company Size: 2-10 employees

Industry: Consumer Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

3.0

October 2020

Good Set Up/Needs Updates

Pretty good.

Pros

I like that I'm able to move addresses Geo-Location to accommodate for alleys or driveways that are on a different street (aka, service spot is different than actual address spot). I like the functionality of the software, uploading routs etc. It's pretty simple to use!

Cons

The maps are outdated, and I almost ALWAYS have to fix the route. It marks roads that are not roads, are blocked off, or it will label a creek or wash (Arizona) as a road.

Reasons for Choosing OptimoRoute

Route4Me is way to expensive, and it wasn't that great anyway.

Reasons for Switching to OptimoRoute

It was easier to upload and make changes to my route.

October 2020

Cathy from Pueblo Cooperative Care Center

Company Size: 11-50 employees

Industry: Non-Profit Organization Management

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

5.0

Functionality

4.0

October 2020

Esceptional Customer Service

The benefits from the program has been significant to help us grow a new program within our organization. We are able to deliver to food sacks to homebound seniors because of you fabulous route optimization process.

Pros

The mapping of the route is very helpful and the most impactful. I love that it takes the guess work out. When a route needs to be adjusted it is with ease. The ability to divide the route between drivers based on time, percentage and miles is a huge plus.

Cons

I wish that it would interact with our Pantry Program and GPS systems. That would be a dream and would ease redundancy. I would love to see a place to add photos, customer sign off of delivery and time card feature would be amazing!

Reasons for Choosing OptimoRoute

The ability to import customers, pricing, mapping, and the ability to send the route to our drivers phones.

Response from OptimoRoute

Replied November 2020

Thanks for your review! Great to see that OptimoRoute is helping your business grow, we love this kind of feedback. Stay tuned for our next big feature release - we think you'll be thrilled!