Freshdesk

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Ratings & Reviews

Overall Rating

4.51 / 5 (2,147)

4.18 / 5 (109)

Ease-of-Use

4.5 / 5

4.0 / 5

Value for Money

4.5 / 5

4.0 / 5

Customer Support

4.5 / 5

4.0 / 5

Functionality

4.5 / 5

4.0 / 5

Last Reviewed

February 14, 2020

July 5, 2019

Pros/Cons

  • Pros

  • This is an amazing app! I Love this app. so much. I can easily work anytime anywhere just using my mobile phone.

  • Simplified and easy to handle for beginners as well. Interface and color is very good, more ever very reasonable for price.

  • Cons

  • The only thing I would change is the interface seems a little dated. With that its still easy to use and accessible

  • Although the interface is clean and simple, I personally find it a little too simple occasionally. Configuring the email side of it is not as simple as you would like if you are using office 365.

  • Pros

  • The amount of information that you can put in to be able to get in return to keep up with. Everything is accurate. I love using it.

  • The app is easy to use. It is easy to use for some of our not so techy employees

  • Cons

  • A bit pricy, but over all a great software. You pay for what you get and the service and software are excellent.

  • Sometimes slow to get work orders. And update information. Would be nice to be able to see your hours on a work order and review your storys.

Product Demo & Pricing

Demo

Pricing Range

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Advisor Recommendations & User Awards

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Number of times our advisors have recommended this product

(in the last 30 days)

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Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Screenshots