I don't get advised on what the error is. For example if access is not granted, I would have to call someone to find out why.

Sometimes can be confusing while adding specific time zones.

Customer Service is amazing as well as the software.

Requires a minimum amount of regular use to pay for the service.

I like that this software makes it easy for not only for our tenants but also for our staff for the scheduling of overtime HVAC.

Easy to put in a request for after hours air. Great customer service if you ever need to get a hold of someone for help.

The end of month reporting. This has saved us a huge amount of time every month calculating the tenant billback costs.

Its not intuitive and is hard to explain to new users.

I like that scheduling for customers is an easy process.

It has eased on tenant billing, tenants are able to request at their leisure and not wait for us to submit the request for them, and customer service at Genea is fabulous.

Customer support is unparalleled, again from a user and admin end. Monthly bill-back costs and reports are generated with ease and are spot-on accurate.

Account manager is very helpful. Software is easy to use for our tenants.

I have no input, as I have yet to find a con with the program.

It's a very easy to use platform and the customer service is great. We've been using Genea in our building for a few years now and the tenants seem to like having the convenience.

I like that it is easy to navigate once you know how the system works.

We have a hi-rise office building, and our tenants love it. The mobile app is great, and all-in-all it's a very effective product that is well received.

What I like most about the Genea software is that it is so easy for our tenants to access and request their after hours HVAC.

I do not believe we have had any questions on how to access the site since we have launched and in my eyes that is a really good thing.

Genea is fairly simple to use and I like the confirmation emails once requests are submitted. The reports function is also helpful.

The HVAC Overtime capabilities associated with Genea are great time-savers for our property management team.

I have used the Genea software on a regular basis for the over two tears and have yet to encounter an issue with running reports or navigating through the system.

If there is an error it is usually the tenant user making the error and not engineering.

The software is so user friendly and the customer support is great. I cam into my role within the year and it could not have been easier to get acclimated with.

Overall it has been positive. At this point, it is being used to build customer history for each visit.

The data that you get out of it is fantastic. I also love the integration to Quickbooks which makes it even easier to manage the business.

This is the best app I have tested for my business a big hard to understand at first but it is great to utilize if you have a great booming business.

Easy to use, can track customer information, jobs, repeating jobs, and estimates.

I like the fact the service fusion integrates well with the mobile app allowing me to make changes on my phone as well and my computer.

The system itself has already met my expectations and then some. As I'm learning more about the capabilities of the program I'm even more excited to continue using it.

Integrates with other software like quickbooks and the new flat rate seamlessly.

So far so good, we love the price, the user friendly ability and setup, and all of the features with the ability to customize it as we please.

But what if that part happens to be on another techs truck. Too bad I have to use that exact one.

We're still learning more great features every day and experimenting. Love how they are constantly adding new features and easy explanations of how to use them.

We have really enjoyed service fusion so fair and are excited to continue the use.

It is hard to say what we like most about Service Fusion because all the parts work together to help our business function at it's best. Maybe the customer support.

Cost was really good for the quality of the solution.

First off the best customer support you can get. Its easy to use, SF is always looking for upgrades and making it more functional for their customers.

With Service Fusion I found a great mix of everything I needed. It is easy to use, and any issues I run into are quickly solved with their awesome customer service.

We had gone through two programs that were not providing us with the Quickbooks relationship we needed as well as the ease of use and service dispatching.

I can’t tell it to ignore that and place an order for another one for my truck. So I’ve now messed with another techs inventory and he doesn’t even know.

Please be aware that our experience with their customer support has been terrible. The program is buggy and Developers are slow to fix problems.

Our experience with this company has been very poor. Our Company has been using Service Fusion for over a year.

US Dollar

The software helps businesses automate and handle overtime HVAC requests with the help of existing building management systems.

LongDescription

Real Time Analytics

Recurring/Subscription Billing

Customizable Reports

Activity Tracking

Real Time Monitoring

Task Scheduling

Invoice Management

Communication Management

Customer Database

Customer Portal

Scheduling

Self Service Portal

Mobile Access

Real Time Data

Historical Reporting

Real-Time Notifications

Service History

Real-Time Updates

Activity Dashboard

Equipment Maintenance

Reporting & Statistics

Reminders

Time & Expense Tracking

Work Order Management

Job Scheduling

Billing & Invoicing

Accounting Integration

Real Time Reporting

Reporting/Analytics

Monitoring

Billing Rate Management

Third-Party Integrations

Maintenance Scheduling

Email/Help Desk

FAQs/Forum

Knowledge Base

24/7 (Live Rep)

Chat

2-10

11-50

51-200

201-500

501-1000

1000+

Overtime HVAC

In Person

Live Online

Webinars

Documentation

Videos

Service Fusion is an all-in-one, cloud-based field service management software. It caters to service contractors and businesses of all sizes across multiple industries. Service Fusion offers field service management, VoIP phone solutions, GPS fleet tracking, credit card processing and mobile applications within a suite. Primary features include customer management, estimate & job creation, dispatching, scheduling, invoicing & online payments, inventory management, time tracking, field/mobile app, customer email broadcast, and more.


Service Fusion helps users manage job assignment and scheduling. Users can also view product catalogs, handle payment processing, track sales revenue and commission reporting, and access integrated voice and text messaging.


The software enables users to customize a dashboard and set up user-specific permissions. It integrates with Quickbooks Online, hardware GPS tracking devices, VoIP systems and payment processing systems.


Service Fusion offers tiered monthly subscription pricing. Mobile apps are available for iOS and Android devices. Customer support is provided via email, in-app live-chat, and over the phone.



Employee Management

Purchase Order Management

Work Order Creation

Electronic Payments

Status Tracking

Payment Processing

Real-time Scheduling

For Locksmiths

Time Tracking

Email Alerts

Document Storage

Document Imaging

Access Controls/Permissions

SMS Messaging

Dispatch Management

Job Costing

Real-Time Monitoring

Mobile Payments

Contract/License Management

Electronic Signature

Credit Card Processing

Project Management

Recurring Appointments

Job Management

Calendar Management

Customizable Fields

Assignment Management

Geographic Maps

Data Import/Export

Mobile Signature Capture

Email Templates

Multi-Location

QuickBooks Integration

Audit Trail

Technician Management

Booking Management

File Storage

Photo Capture

Inventory Tracking

Routing

Client Portal

Preventive Maintenance

Workflow Management

Email Management

For General Contractors

Inspection Management

Alerts/Notifications

Online Booking

Work History

Cost Estimating

Automated Scheduling

Estimating

For Commercial and/or Industrial Electrical Contractors

Customizable Templates

Calendar Sync

Mobile App

Customer Management

Event Calendar

Interaction Tracking

Customizable Branding

Photos/Images

Automatic Backup

Inventory Control

Recurring Tasks

Contact Database

Employee Scheduling

Online Time Clock

Payroll Management

Equipment Tracking

Customizable Forms

Payment Collection in the Field

Job Tracking

Warranty Tracking

Mac OS

Web browser (OS agnostic)

Windows 8

Starter edition - $195/month
Plus edition - $295/month
Pro edition - $495/month

Overtime HVAC vs Service Fusion

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Pricing

Product Demo & Screenshots

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