IDrive vs Kiteworks

RATING:

4.6

(1022)

IDrive has 1022 reviews and a rating of 4.6 / 5 stars vs Kiteworks which has 26 reviews and a rating of 4.04 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.6 (1022)
4.0 (26)
Ease-of-Use
4.5 / 5
4.5 / 5
Value for Money
4.5 / 5
4.5 / 5
Customer Support
4.5 / 5
3.5 / 5
Functionality
4.5 / 5
4 / 5
Last Review Written
April 26, 2024
December 5, 2022
Pros/Cons
  • Pros

  • I like that iDrive is affordable and does not backup only certain types of files based on your tier of membership.
  • Drag and Drop facility is easy to use and helps to manage the files very easily. Features of IDrive backup is great, and the search function is helping in searching through a large set of files.
  • Cons

  • Fails from time to time, not sure why. Have to leave the computer on all the time and takes a long time to back up a small amount of files.
  • Tech support was no help in retrieving the files. Overall, the program feels constrictive, frustrating, and difficult compared to other cloud storage I've used.
Read all user reviews
  • Pros

  • When it works, it is easy to securely send files and folders to other people. Interface is easy to use.
  • I was a trial tester for this version. We used Accellion as our Large File FTP, and Kiteworks was really great.
  • Cons

  • There were often bugs where emails got stuck in the outbox or settings were disabled preventing emails from going through due to large file sizes.
  • Kiteworks works well in terms of functionality. The user experience needs work as sometimes I get lost while managing files.
Read all user reviews
Pricing Range
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FrontRunners

2023

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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos