Also sue to bar coded serial numbers on our battery containers being scanned I can track where any of our battery containers have come from in the event of a problem.

Excellent software built by smart team who knows their customers well.

Having to use another app (Elastic Route) can be a bit painful, and creates some challenges when orders change.

Currently haven't found anything that i dislike about this software.

I needed to integrate it with an existing process and needed a few unusual features, like the ability to import a list of notification emails per delivery site.

Best of all, the customer support is top-notch. Every time I have issues, they reply extremely fast AND more importantly, with a solution.

Unable to preview driver past route once driver offline.

Detrack team members are easy to communicate with. The system is easy to use and easy to track delivery status.

Any issues I've put across are all marvelously and swiftly resolved. This helps my company in being able to have a competitive edge in the market.

Was an easier platform to use than others and the cost and time savings that Detrack has created outweighs and cost of the system itself.

Easy to set up and use for both the route planner and the delivery drivers. All the functions work perfectly and seamlessly.

The versatility as well as the functionality. This could be used for any number of businesses that wanted to track vehicles and service work on the road while it's mainly focused on couriers.

The ability to upload routes and data from spreadsheet is excellent and (while we haven't used it), using an API to build in with other systems is very helpful also.

Clever, agile, easy to use. It makes us look ahead of our game, keeps tight despatch control, with POD's at our fingertips at all times.

Wonderful product helps manage daily task for delivery  can be customized to your liking.

Easy to set up and use, well priced, integrates well with Zapier.

GPS history on vehicles is missing. Group deliveries and organizing with which comes first and second and etc. is missing.

Backend dashboard in settings can be a little difficult to understand.

Have been using it for the past years. Overall is very gd and appreciate my friend for recommending me this powerful app.

Integrating into our WMS was also a fairly painless exercise by our external IT support team.

Supports advanced requirements & support is awesome.

The driver app is very useful. The admin panel is very good.

Detrack act like they are big and can provide a great delivery solution.

It failed to do so & it completely altered our inventory, leaving our staff unable to invoice for over a week.

Clean design, simple setup. This was our first step in taking the business from paper to a software with mobile capabilities.

Customer Service is terrible. Every time we have an issue, they say they will take care of it and then something else goes wrong.

It is very user friendly and the customer support has been very good.

Horrible customer service, demanded our money back!!!  Beware!!!  Horrible.

They all seem to genuinely care about the customer, and you're left with the impression that they take great pride in helping their customers succeed.

It integrates very nicely with my Quickbooks - I also like that it keeps everything streamlined to make my job easier.

Equality Builders, easy to use, keep track of all assigned work.

The mobile app is great for our guys in the field to use. Straight forward pretty simple.

It has a very fluid customization feature. Working in HTML is really nice and the support to help you get through it is phenomenal.

There are VERY limited reports, unable to scale a business with this software.

Perfect fit that has the option to integrate with Quickbooks, but works as a standalone if you want to separate it from your accounting system.

The customer service is fantastic. There is not usually a wait time to get a person on the line to assist in any way.

So many willing reps to help answer the questions i have. And the software is extremely user friendly.

These guys really do want to make a great product. They have a ton of different individual users, and keep striving to add functionality to make the software more user friendly and better.

I have been using this application for 2 years. It is quick and easy to use.

This company has the worst customer service; we had used this software for 2 years now and it constantly has issues.

MHelpdesk makes very eye-pleasing invoices and billing statements, and they are easy to manipulate and add/change information on.

Quickbooks integration came along too late for us to play with or even consider. The support team is pretty responsive and helpful when available.

Love this product and it is great value for money. Looked at other products out their but they don't do what this one can do for the same money.

I would recommend this for any IT company looking for a great program at a wonderful price to help grow and move into the future.

Best thing about MHelpDesk is that its all online and they have very supportive customer service reps.

I think it's a great knowledgerbase and Accounts receivable tool.

The demo and set up was great. They did the hard part with our onboarding.

We've been able to negotiate lower prices as a long time customer, but if we had to pay today's rates based on what we know now, we would look for something else.

The weaknesses we struggled through for the first 2 years really left it on the back burner as far as fully implementing and incorporating it further into our customer contact operations.

I have not used anything slower since dial up internet. No one at the company can give us a straight answer as to when fixed will be implemented and everyone gives the run around to save themselves.

US Dollar

Detrack is a robust delivery management software that offers real-time vehicle tracking through a live map and seamless electronic proof of delivery (E-POD) using our user-friendly iOS and Android apps. With availability in 26 languages, our apps are trusted worldwide, facilitating millions of deliveries daily.

From immediate real-time delivery status updates to capturing essential details like customer signatures, job completion times, rejected items, and photographic proof of service completion, Detrack efficiently manages it all, even automating customer support for a hassle-free experience.

There’s also the ability to automate the sending texts / SMS to customers pre-delivery, post-delivery and even when the driver is heading to destination with live ETA.

LongDescription

Surveys & Feedback

Status Tracking

Barcode/Ticket Scanning

Order Entry

Fuel Management

Mobile Alerts

Customizable Reports

Activity Tracking

SMS Messaging

Dispatch Management

Progress Tracking

Digital Signature

Real-Time Monitoring

Route Optimization

Task Scheduling

Proof of Delivery

Electronic Signature

Order Management

For Courier Services

Customer Database

Geolocation

Customer Portal

Geographic Maps

Scheduling

Data Import/Export

Geofencing

Mobile Signature Capture

Label Printing

QuickBooks Integration

Route Management

Mobile Access

Real-Time Data

Performance Metrics

Routing

Real-Time Notifications

For Restaurants

Shipping Labels

Real-Time Updates

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

For Freight Operations

Automated Scheduling

Delivery Tracking

Alerts/Escalation

Reporting/Analytics

Recurring Tasks

Driver Management

Order Tracking

Drag & Drop

Third-Party Integrations

Location Tracking

Cash on Delivery

Driver ETA

Live Driver Tracking

Shipment Tracking

Vehicle Management

Warehouse Management

Transportation Management

Shipment Price Calculation

Inventory Management

Windows 7

Windows Vista

Windows XP

Mac OS

HP-UX

IBM OS/400

Web browser (OS agnostic)

Windows 2000

Windows 8

Windows 10

First Driver Free Forever
$24 per driver/month
$240 per driver/year

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

11-50

51-200

201-500

501-1000

1000+

Detrack 

Live Online

Webinars

Documentation

Videos

mHelpDesk is a field service solution that helps customers automate everything from first customer contact to getting paid. This includes customer management, quoting, dispatching, invoicing, billing and reporting.


mHelpDesk has multiple features to support a field service-oriented business, including integration with both QuickBooks Online and QuickBooks Desktop for accounting. It also offers an offline mode, which allows technicians to continue using the mobile app in areas without internet or cell reception.


Since it’s entirely cloud-based, mHelpDesk is accessible on any mobile device with internet access. This allows field techs to access all the necessary information about a job right from their mobile device. mHelpDesk also provides visibility into staff schedules, helping to dispatch and alert field employees.


Estimates and invoices are customizable, allowing organizations to create templates that make sense for their business and customers. The system also integrates with any unique company website, providing functional widgets, forms and login boxes.



Labor Rates

Cataloging/Categorization

Employee Management

Automatic Time Capture

Work Order Creation

Electronic Payments

Payment Processing

Real-time Scheduling

Time Tracking

Access Controls/Permissions

Equipment Management

IT Asset Management

Online Time Tracking

Templates

Job Costing

Workflow Configuration

Contract/License Management

Retail Inventory Management

Financial Management

SSL Security

Residential Inspections

Group Scheduling

Credit Card Processing

Manufacturing Inventory Management

Invoice Management

Project Management

Approval Process Control

Key & Lock Management

Customer Accounts

Recurring Appointments

Commercial Inspections

Repair Tickets

Job Management

Calendar Management

Report Summary

Customizable Fields

Activity Management

Automated Quoting

Inventory Optimization

Multi-Location

Self Service Portal

Landscape Design

Audit Trail

Technician Management

Repair Estimates

File Storage

Cost Tracking

Fixed Asset Management

Service Reporting

Real Time Data

Fleet Management

Groundskeeping Management

Historical Reporting

Service Catalog

Vendor Management

Inventory Auditing

Maintenance Management

Configuration Management

Credit Card Management

Client Portal

14 Day Free Trial. Affordable month-to-month pricing. No contracts. Unlimited user plans available. 

Detrack vs mHelpDesk

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