M working on cancelling our account but the customer service is what ruining my relationship with FIXX.

There are two items of frustration. Creating reports in Fiix is a giant pain.

Helps to manage assets and schedules quite well. Tracking is simple  to use and nice and functional.

Fiix support seems to be very limited. For example, the search function in RFQs does not search the supplier, it is searching an address field, rendering it virtually useless.

I am impressed with the user friendliness of the software and the ability of it to cover a range of needs.

We use only a small portion of the software's capabilities. Does an excellent job for the cost.

An additional bonus with FIIX is that the support team is vey friendly and helpful in answering any questions and resolving any issues.

I liked how easy it was to create items within this system. This will be a great system for a new business, existing business or in our case, a rapidly expanding business.

They have also refused to refund monies we paid for training despite acknowledging that the training has not been done - which is just theft.

It is quite user friendly for a powerful tool which has been great when building out the Facility and officially implementing Fiix.

The software lays out the asset structure in an easy to use way. Keeps a great history on all work orders and changes made to assets.

Could be more integration between requester and manager. Some communication is lost after the work order is assigned.

Having the ability to have all information in one database is extremely important for our company during our audits. This product is very good.

We have had a great experience with Fiix and have seen an increase in up time and an increase in our preventative maintenance completion.

I love the cross-integration between my field technicians, accounting, and warehousing.

When used correctly by our facility staff, it is a great tool and will help us take better care of our properties and equipment.

Ease of use, Customer service, reports, etc. In fact the CMMS is really simple and efficient.

Migrating inventory data from one system to another was an epic failure. It ended up being useless data and all had to be re-entered.

I quit using Fiix about 4 months into our second year. Lots of time lost entering in the information sadly.

Graphical presentation was very poor, the way numbers are showing it required proper graphical representation with few colours.

I have enjoyed working with the reps at Fixx. Any time I have had questions either with technical support or licensing, they have been professional and courteous in answering.

Housecall is perfect for the non technical company that needs simplicity and effectiveness.

Housecall Pro helps facilitate the scheduling, dispatching and invoicing of all our customers. Easy to use and it is nice to have a data base, historical record of each customer to easily go back to.

No real problems but the interface is kind of boring. But that is just being nitpicky.

IT's been great the staff is very help the training is great and everyone is helpful and friends.

I like ease of use, price and the great customer service & support. I had looked at & tried other software but this one fit all of my needs.

I love the email automation. I set up follow up emails to customers after a certain amount of time and the return has been awesome.

Great company and all employees are super helpful and nice. They respond quickly even in the evenings and weekends when there is a major issue.

It is easy to use and they have nice features just like other good dispatching softwares.

Users on Facebook complained the software lags and cannot find customers in database for 5 minutes because of the the large number of customers in their system.

So far I love how easy it has been to use and the support is absolutely amazing. Its so nice to know when I am out in the field I can manage everything from my app.

HCP is the best software for a great price to help our continued growth and success.

Ease of use and integration of all aspects of a service driven business. Communication with customers is smooth and flawless.

I HIGHLY RECOMMEND house call pro!!! Revenue is up over 200% and makes it so easy to track conversions. Estimates and invoicing is so easy and seamless.

Interface with Quickbooks is great - when there is any kind of integration problem, I get the notification and it tells me what I need to do to resolve. The support team has been awesome throughout.

Customer Service is outstanding and tech support is the best. This is a very professional group of people that really care about their customers.

My business just keeps on growing and with all the integration with other apps, it helps you get the jobs done and keeps your customer smiling even after you left.

Great experience, user friendly for my technicians out in the field, lots of features for tracking information - so far so good - love the software.

We really like that they automate so many features for you. Their online support is phenomenal, it seems like they really are looking out for your business.

They exemplify the idea that if their clients are successful then their business is successful.

I can go on and on and the best part is it is so easy to learn and use. The customer service is outstanding.

Great platform, great customer service, and easy to use. Perfect for small business.

When the system goes down we are lost until it comes back up. This has only happened a few times in the last few years though.

I appreciate the constant growth and expansion. Always looking to customers for a better experience.

Its easy to use, frequent updates and new features, extremely helpful customer service, Great Facebook community to help each other, its worth every penny.

I love the integration with the other platforms I use for my business. Scheduling and communication with my clients is fantastic.

I truly enjoy using this software and enjoy the ease of transferring from my previous way of servicing clients.

I am the kind of person who thrives on improvement. This company has been quite timely in their approach to ease of use and customer satisfaction.

The experience that I have with House pro is amazing what i love is if I have any question someone is always there to help.

We lost some higher end functions in the software switch. We lost the multiple option quotes (housecall already resolved this now).

Has to be close to the worst interfaces for a company just because of the lack of customer support.

Fantastic software that is produced by a company that is very responsive and engaged with customers.

Their customer service is great, there is always someone willing to help me when I get in a jam and need help quickly. The software is easy to use and learn.

US Dollar

Fiix is a cloud-based computerized maintenance management system (CMMS) that helps businesses organize their maintenance departments, get on top of maintenance backlog, and work towards preventive maintenance.


The CMMS helps manage work orders and physical assets, schedules, tracks maintenance and keeps detailed records of asset performance and maintenance history. Other features include inventory tracking, parts and supplies management, an interactive calendar, printable QR codes for easy asset tagging, customizable reports, multi-site management, ERP integrations, and more.


Fiix is a web-based solution, aiding in setup and automatic updates. All users also get access to the Fiix mobile app, which puts the CMMS into the hands of technicians in the field. The system is compatible with Mac and Windows operating systems and any iOS or Android mobile device.



LongDescription

Purchase Order Management

Work Order Creation

Barcoding/RFID

User Management

Status Tracking

Barcode/Ticket Scanning

Mobile Alerts

Asset Accounting

Customizable Reports

Document Storage

Activity Tracking

Equipment Management

Task Scheduling

Repair Tracking

Electronic Signature

Scheduled/Automated Reports

Resource Management

Job Management

Calendar Management

Customizable Fields

Barcode Printing

Barcode Recognition

Scheduling

Data Import/Export

Downtime Tracking

Multi-Location

Facility Management

Audit Trail

Technician Management

Mobile Access

Cost Tracking

Fixed Asset Management

Inventory Tracking

Compliance Management

Real Time Data

Performance Metrics

Historical Reporting

Vendor Management

Maintenance Management

Benchmarking

Role-Based Permissions

Preventive Maintenance

Real Time Notifications

Service History

AI/Machine Learning

Workflow Management

Real-time Updates

For Schools

Residential Properties

Asset Tracking

Activity Dashboard

Inspection Management

Parts Management

Alerts/Notifications

Equipment Maintenance

Work History

Reporting & Statistics

Reminders

Asset Categorization

QR Codes

Automated Scheduling

Work Order Management

Job Scheduling

Accounting Integration

Root Cause Analysis

Real Time Reporting

For Mechanical Equipment

Asset Lifecycle Management

To-Do List

Inventory Control

Reporting/Analytics

Monitoring

Equipment Tracking

Incident Management

Job Tracking

Warranty Tracking

Quotes/Estimates

Drag & Drop

Predictive Maintenance

Purchasing & Receiving

Third Party Integrations

Location Tracking

Maintenance Scheduling

Task Management

Inventory Management

Check-in/Check-out

Search/Filter

Calibration Management

Asset Planning

Vehicle Information

Facility Asset Management

Real Time Monitoring

For Airlines

Basic: $45 per user, per month.
Professional: $75 per user, per month.
Enterprise: Custom pricing.


Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

2-10

11-50

51-200

201-500

501-1000

1000+

Fiix

In Person

Live Online

Webinars

Documentation

Videos

Housecall Pro is a cloud-based field service management app for service professionals to automate workflows and streamline technician dispatch. This solution includes a native mobile app and complementary web portal and serves a wide range of industries, such as carpet cleaning, window cleaning, plumbing, electrical, HVAC, and more.

Housecall Pro allows service businesses to forego paperwork in favor of digital automation. HouseCall Pro offers features such as Quickbooks Desktop & Online integration, job scheduling with GPS tracking, dispatching, payment processing, estimates, automated receipts and invoices, real time customer notifications, text message capabilities, automated postcards and email marketing automation.

Clients can book services via HouseCall's online booking functionality, communicate through a centralized messaging system and make online payments.

The mobile app can be accessed on both Android and iOS devices. There is a free version for single owner/operators, which offers many of the core features of the paid version. Premium pricing is based on the number of users, and an enterprise license is also available.

This solution is available across the U.S. and Canada.


International Moves

Labor Rates

Employee Management

Electronic Payments

Invoice History

Payment Processing

Subcontractor Management

Real-time Scheduling

For Locksmiths

Time Tracking

Access Controls/Permissions

SMS Messaging

Dispatch Management

Progress Tracking

Job Costing

Bank Reconciliation

Mobile Payments

Contract/License Management

Project Billing

Client Database

Group Scheduling

Credit Card Processing

Invoice Management

Project Management

Approval Process Control

Customizable Invoices

Communication Management

Customer Accounts

Customer Database

Recurring Appointments

Collaboration Tools

Assignment Management

Geographic Maps

BASIC PLAN: $49/month billed annually - 1 User
Features: Scheduling, Invoicing, Estimates + Reviews + Real-Time Dispatching + Mobile Payment Processing + Reporting + Google Calendar Integration + Customer Financing + HouseCall Customer Booking App + Email Support

ESSENTIALS PLAN: $129/month billed annually - 1-5 Users
Features: All features from BASIC PLAN + Online Booking + Employee Time Tracking + Unlimited Email Reminders + $0.86 Postcard Marketing + Company In-App Chat + QuickBooks Desktop & Online Integration + Live Chat Customer Support

MAX PLAN: $279/month billed annually - 1-8 Users
Features: All features from ESSENTIALS PLAN + Customizable Reports + Employee GPS Map Tracking

MAX+ PLAN: Contact for pricing - 15+ Users
Features: All features from MAX PLAN + Advanced Reporting + Strategic Account Manager

Fiix vs Housecall Pro

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