An honest review of Amazon Workspaces for Customer Service Representatives.

It has clean and simple user interface. It works on almost every desktop operating system.

Amazing software for secure environment and remote work.

Limited Storage Capacity: Amazon only provides a limited amount of storage space for each user, which may not be enough for some businesses. This can lead to problems storing files and data.

Overall its the best that runs smoothly without having consuming too much of RAM. It is must have tool especially during this work from home period.

Amazon Workspaces allows me to login on any machine, safely and securely, and have access to my work quickly from any location.

So far this is the best virtual desktop for me. It was easy to use and we can let our users to work anytime and anywhere in the world.

Buggy client software that frequently and intermittently fails to connect.

The software is very secure for the company to use and has easy to understand functionality, is better option than many competitors in market and is total value for money.

Restricted Viewing Options: Amazon limits how many people can view a workspace at the same time, which can make it difficult to collaborate with other team members.

The client who wanted me to use Amazon Workspaces could never get it to work on my system, so I could not do work for that client. Very disappointing and frustrating.

Some brands tend to be fake or be over priced.

I liked Amazon workspace because it was easy to use and easy to navigate.

Overall, Amazon WorkSpaces offers a great virtual desktop environment that is easy to use and reliable. However, the cost can be prohibitively expensive for some users.

Apart from this, security, network access, restricted permissions,  this all features are easy to control from AWS. Customer support is usually good and in a quick manner.

The price, the price can get high depending on your team). Still worth every penny say you need to leave somewhere and forgot your computer.

I've been using workspaces for about 2 months now and not for a moment I felt like it was a machine in the cloud, I loved it.

Sometimes, it disconnects randomly or gets slow in the prime time, makes us to loose our productive hours. The lag time in access sometime annoying.

Overall, this software is one of the best I have used so far and I encourage and recommend users to try it out.

The setup process is quick and easy, and Amazon provides excellent customer support. The experience of using Amazon WorkSpaces is smooth and efficient, with no noticeable lag or delays.

Like I said, these workspaces feels like I'm using a machine that is located near me, and using it was just like my personal computer.

I like that it is customizable so that you can monitor your employees from home and not have to worry about outside security threats to the desktops.

It lags at times, might be due to low internet connectivity. You need to repeatedly put multifactor authentication code if you mistakenly close the workspace application.

It is pretty secured as it asks for multifactor authentication code everytime you login. Multiple instances of the multiple workspaces can be opened at a time.

You also save money on transportation costs and food expenses, since you don't have to go out for lunch every day.

Verification is always sent to mail every time we login so that its safe and at the same easy to use. It doesn't take up so much memory while running.

It was an amazing experience using this program. Will definitely use it again and recommend to anyone who needs a program like it.

But for B2B, it has rocked my world, I am very happy with the product, the team, and the company. The cost is very reasonable, and the value is excellent.

I like the ability to search up previous tickets that could help me review issues that occurred before.

Auto scheduling the email report saves me a lot of time and complications. I also like the fact that Team Support is compatible for API Integration.

I had a great experience using this software. It was a joy in teaching y sales team how to use it and they all had great feedback.

I often have trouble locating previous tickets using the search feature.

TeamSupport is a great solution for managing helpdesk tickets for our organization and the pricing is reasonable for the functionality.

Team Support is excellent when it comes to keeping track of tickets and responding timely to customers. Their support team has been fabulous as well.

There are a lot of useful features and customization, which is important for a software like this. Easy to align my team with our goals.

The configuration and setup is very non-intuitive and confusing.

The poor performance of the searching feature: From my personal experience, I had difficulties to find particular tickets to support customers.

I appreciate the ability to have documented correspondence available to all users at all times.

Team Support has been a great partner with ProfitSword. They have allowed us to better manage our ticketing system and now with Team Success our client relationship management.

Ease of use and comprehensive knowledge base, both internal and customer facing. The Dashboard is very intuitive and easy to access key reports and information.

The CDI score allows users to see the overall satisfaction of the client based on customizable metrics. I also like the ability of Suggested Solutions when client are opening tickets.

I find TeamSupport user friendly. Due to the nature of my job, I use TeamSupport very frequently and it is very useful.

I like a program that just plain works. In that respect, TeamSupport does its job.

The search functionality in TeamSupport is excellent and extremelu user friendly. Chat functionality is convenient.

I like the fact that it can integrate to JIRA very easily.

Reports are a little difficult and confusing to set up.

Its hard to read the numbers of the tickets on the page, and a lot of the pages have cluttered information on them.

However, the frustrating part of Team Support is the reporting section.

The ability to work with the API to enhance functionality in our situation. The help from the staff has been excellent.

I like the ease of use the most, easy to claim and respond to tickets. The customization is nice as well.

TeamSupport has wonderful customer service and the team is always there to assist.

Helps in following up the ticket as well, interface is also good.

Better Ticket Routing scenario and it can track better with products. Very good especially on CRM integration.

Team Support's reporting capabilities are my favorite feature of the software. We are able to extract all metrics and KPIs needed to run an efficient customer care department.

Despite that, there are the odd instances of slowness or degraded performance.

A software solution that truly gives you the ability to easily assist your clients or work teammates. Customer support made easy.

Our Rep at TeamSupport was wonderful. He gave ideas but allowed us to make our own decisions.

Yes, its easy to use and options are crystal clear. Easy platform to communicate with the customer via email and more collaborative to add different teams/leaderships/sale etc.

Great CRM tool, especially if you're looking to reduce cost while improving efficiency.

It offers an improved customer experience, and improves efficiency. It is easy to use and a great product for customer service.

US Dollar

Amazon WorkSpaces is a cloud-based solution which enables businesses to provision virtual Microsoft Windows or Amazon Linux desktops, allowing end-users to remotely access documents, applications and resources via multiple devices. Employees can also personalize the WorkSpace settings with various options such as wallpaper, icons and shortcuts.


The application utilizes streaming protocols, letting professionals analyze the hosted desktop, network and device in order to determine compression/decompression algorithms for transmitting media. Deployed within Amazon Virtual Private Network (VPC), it allows administrators to encrypt documents and set up restrictions for accessing resources within a network.


It integrates with Microsoft Active Directory and RADIUS server, letting users manage Amazon WorkSpaces with existing credentials and enable multi-factor authentication. It comes with mobile applications for iOS and Android. It provides pay per usage model, which includes various hourly and monthly billing bundles based on subscribed region. Support is provided via documentation and other online measures.



LongDescription

User Management

DaaS

Application Management

Device Management

Access Controls/Permissions

Data Storage Management

Policy Management

Single Sign On

Secure Login

Remote Update/Installation

Collaboration Tools

File Transfer

Remote Monitoring & Management

Server Monitoring

Mobile Access

Compliance Management

Two-Factor Authentication

User Provisioning

Role-Based Permissions

Authentication

Desktop Virtualization

Cloud Computing

Multi-Device Support

Automatic Backup

Desktop/Application Virtualization

Monitoring

Remote Access/Control

Backup and Recovery

Multi-Factor Authentication

Secure Data Storage

Third-Party Integrations

Admin Console

BYOL Management

GPU Virtualization

Web browser (OS agnostic)

Amazon WorkSpaces is available at pay-per-usage model and charges are region and bundle specific. It also offers a free tier with 80 GB Root and 50GB User volumes.
Linux bundle:
•	Value: $21/month or $7.25/month + $0.17/hour
•	Standard: $29/month or $7.25/month + $0.26/hour
•	Performance: $41/month or $7.25/month + $0.43/hour
•	Power: $66/month or $7.25/month + $0.64/hour
•	PowerPro: $123/month or $7.25/month + $1.49/hour

Windows bundle:
•	Value: $25/month or $7.25/month + $0.22/hour
•	Standard: $33/month or $7.25/month + $0.30/hour
•	Performance: $45/month or $7.25/month + $0.47/hour
•	Power: $70/month or $7.25/month + $0.68/hour
•	PowerPro: $127/month or $7.25/month + $1.53/hour

Windows bundle-Bring Your Own License:
•	Value: $21/month or $7.25/month + $0.17/hour
•	Standard: $29/month or $7.25/month + $0.26/hour
•	Performance: $41/month or $7.25/month + $0.43/hour
•	Power: $66/month or $7.25/month + $0.64/hour
•	PowerPro: $123/month or $7.25/month + $1.49/hour

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

2-10

11-50

51-200

201-500

501-1000

1000+

Amazon WorkSpaces

Videos

TeamSupport is a robust customer support solution designed to improve customer satisfaction, simplify workflows, and make agents’ lives easier. We empower teams of all sizes to consolidate channels, shorten time to resolution, collaborate with external departments, and garner valuable customer insights in one intuitive dashboard. TeamSupport is here to help agents tackle their most pressing challenges with a nimble solution that’s easy to learn and implement. 


Commenting/Notes

Support Ticket Management

Real Time Analytics

Case Management

Surveys & Feedback

Multi-Channel Management

Email Alerts

Customizable Reports

Document Storage

Activity Tracking

Customer Segmentation

IT Asset Management

SMS Messaging

Real-Time Monitoring

Customer Service Analytics

Workflow Configuration

SSL Security

Change Management

Project Management

Rules-Based Workflow

Customer Database

Calendar Management

Customizable Fields

Automated Routing

Assignment Management

Call Center Management

Data Import/Export

Customer Complaint Tracking

Problem Management

Email Templates

Contact Management

Customer Experience Management

Help Desk Management

Configurable Workflow

Social Media Monitoring

Wiki

Real Time Data

Performance Metrics

Routing

Issue Scheduling

Issue Management

Multi-Channel Communication

Queue Management

Support Ticket Tracking

Client Portal

Real-Time Notifications

Forms Management

Workflow Management

Real-Time Updates

Email Management

Website Integration

Ticket Management

Event Triggered Actions

Recurring Issues

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Knowledge Base Management

Network Monitoring

Real-Time Chat

Service Level Agreement (SLA) Management

Chat/Messaging

Customizable Templates

Issue Tracking

Macros/Templated Responses

Interaction Tracking

Dashboard

Alerts/Escalation

Real Time Reporting

Customizable Branding

Asset Lifecycle Management

Chatbot

Reporting/Analytics

Contact Database

Widgets

Prioritization

Feedback Management

Customizable Forms

Appointment Management

Incident Management

Drag & Drop

Auto-Responders

Customer History

Tagging

Corrective and Preventive Actions (CAPA)

Issue Auditing

Multiple User Accounts

Online Forums

Task Management

For the unique challenges of B2B businesses, the TeamSupport products are designed to help you manage your most important asset - your customers. Pricing starts at $49

Amazon WorkSpaces vs TeamSupport

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