BeyondTrust Remote Support vs ISL Light
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.5 / 5
4.7 / 5
Value for Money
4.4 / 5
4.5 / 5
Customer Support
4.5 / 5
4.7 / 5
Functionality
4.5 / 5
4.6 / 5
Last Review Written
June 21, 2024
October 2, 2024
Pros/Cons
Pros
- A very safe and efficient tool as an option for tracking access too good. A positive highlight is its light action of processing access and low internet bandwidth usage.
- What I liked most about this software is the ease of the support team to be able to have access to the associate's system to help with troubleshooting steps.
- My experience with this software had been wonderful. The flexibility of the app, easy access,and the entire developer options makes it convenient for me to use and I admire not a lot.
Cons
- Sometimes when connectivity problems arise than very hard to get it done in time. On that time you are tired.
- When working with users that have multiple monitors, it can become difficult to view both screens at once. Text size is normally too small and going back and forth between monitors is frustrating.
- I have yet to have a negative experience using this software and do not have any cons to report.
Pros
- Brilliant, we've been with them for 4-5 years now after switching from Log me in as they put their prices up just as we expanded our team, ISL were great to deal with.
- Has the ability to take full admin access as well which is great for those locked down scenarios. The new iOS/Android option is fantastic for supporting mobile apps.
- I like the Cost- and the ease of use of this tool. I started with using the prepaid version and later on used the subscription, the change to the latter product was seamless, Excellent.
Cons
- Launching the software by clients is difficult; it just stops when the money runs out usually when i am on the client system and i dont know until i find the email warning me.
- Occasional trouble with admin rights on domain-based user login PCs.
- I got a bit confused about how to make the unattended-access feature work, but I'll get back to that.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
N/A
Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
FrontRunners
2024
FrontRunners
2024
Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
N/A
N/A
Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
