Bomgar

LiveAgent

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Ratings & Reviews

Overall Rating

4.58 / 5 (1,335)

4.67 / 5 (782)

Ease-of-Use

4.5 / 5

4.5 / 5

Value for Money

4.5 / 5

4.5 / 5

Customer Support

4.5 / 5

4.5 / 5

Functionality

4.5 / 5

4.5 / 5

Last Reviewed

February 24, 2020

February 16, 2020

Pros/Cons

  • Pros

  • Great product and easy to use. There was no need to have over complicated software installations or additional steps needed. Very straight forward when using the product. Mobile support was great.

  • It was very easy to get used to this software and it helps a lot for secured support. I recommend it!

  • Cons

  • I think that the product is very good and works well in our organization but the price is too high.

  • The chat section could be a bit better and the new notification could be better placed. But over all I am a happy camper.

  • Pros

  • I love the functionality of this. It made my job as a chat customer service agent so much easier!

  • Excellent customer service (using their own chatbot of course) and many options to change colors and easy enough to use for noob like me.

  • Cons

  • We had some trouble with the branding on the widget, but achieved to replace it and customized it to match our design.

  • The social network integration can be time consuming and you will need to spend some time syncing them up but after this it is fairly easy to use.

Product Demo & Pricing

Demo

Pricing Range

What does it cost?

Software pricing is complicated and highly customizable. Let us help you figure out which products are really in your budget.

Advisor Recommendations & User Awards

FrontRunners

N/A

FrontRunners

2020

Number of times our advisors have recommended this product

(in the last 30 days)

N/A

N/A

Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Screenshots