

FootPrints Software
About FootPrints
FootPrints Pricing
To receive accurate pricing, contact FootPrints service desk directly.
Starting price:
$1,000.00
Free trial:
Available
Free version:
Not Available
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FootPrints User Reviews
OVERALL RATING
Showing 1 - 5 of 31 reviews

Alessandro
Verified reviewer
Company size: 201-500 employees
Industry: Computer Software
Time used: More than 2 years
Review Source: Capterra
March 2020
Excellent process and project support tool
We acquired Footprints at the bank where I worked in 2004, and they still use that system today. It is used for Basically helping in IT Demand Management processes (Incidents, RFCs, RFSs, etc.). And we quickly discovered that the tool would be useful to support other business processes as well. We then use Footprints in IT Project Management (Footprints forms are super customizable and this was very useful for registering and monitoring projects). It was a happy surprise when we were able to implement Footprints in other departments besides IT, we had not planned this, the IT department won many points for that. Because we had a fast implementation solution and we became one of the main suppliers of operational performance reports (from the different sectors of the company). So we start to used Footprints in the area of Internal Controls and Compliance, where we made forms specialized in these activities and methodologies (5W2H for example). Our Legal department has also adopted the tool. Because the alert configuration features (based on elapsed time or status) worked very well to support their activities, in addition to the feature of recording time spent by activity, for billing of lawyers' hours to be separated by cost center, this was very cool.
Pros
Extremely easy customization of support forms page; We use it in several sectors of the company, such as: IT Infrastructure, IT Projects, Internal Controls, Legal, Compliance, Accounting, Administrative, Customer Service and HR; Low cost due to the possibility of using named licenses and shared licenses; Low hardware cost, you don't need anything dedicated. So, to complete the pros. A good administrator of the tool must know the company's processes, once this professional knows the company's processes, he will have in hand a quick implementation solution (Footprints) to control processes and projects, without having to wait for the development of a software to support such a need.
Cons
As for cons, we can note that the tool is not so easy to integrate and the support team is not very good at suggesting solutions for this. It is important to have a well-trained person who knows the business processes of the company to be able to make the most of Footprints' features. If the company does not have this type of professional, there is a risk of not being able to make good use of the tool. Don't expect Footprints support to offer you a super solution, they usually have a vision limited to technical aspects of the tool, the ideal technical profile to manage this system is someone with some background in IT and who knows business processes well.
Anonymous
Company size: 5,001-10,000 employees
Time used: More than 2 years
Review Source: Capterra
July 2022
Dependable
Footprints is reliable and does its job, even if it's a bit old-fashioned and clunky.
Pros
I liked that we could configure forms to request needed information based on request type and details, as well as configure automatic routing to correct teams. Fields and routing were automatically filled out upon selecting specific details. It was nice that we could automatically create tickets from incoming emails to service account mailboxes. Tickets could track time spent working on the issue. Notifications were automatically sent to stakeholders based on status.
Cons
Unable to resend attachments from previous ticket updates. Inadequate size limit on attachments; failure to update by email if attachment exceeded limit. Instructions to reply by email are unclear; if reply message was not precisely formatted, response text is cut from ticket update. Have to take the system down to publish changes or apply updates.
Fonta
Company size: 11-50 employees
Industry: Higher Education
Time used: More than 2 years
Review Source: Capterra
July 2022
FootPrints
Overall experience is functional for day to day usage
Pros
How you can customize your layout for productivity
Cons
Assigning tickets to users sometime don't function properly
Anonymous
Company size: 11-50 employees
Time used: Less than 2 years
Review Source: Capterra
March 2018
A complete ITSM solution for Enterprise Companies
Pros
FootPrints is the ITSM Solution Ferrari, as it may be adapted not only for IT processes but also for any other not IT process such as HR, Legal, Field Services, etc. configuring as many instances or workspace as you need in your organization for every of these processes. Its licensing is adaptable to the customer needs. It also has Mobile and web browser access, Graphical Workflow designer to configure your processes in an easy and fast way.
Cons
For asset management it is necessary the integration with BMC Client Management which means to pay for additional licensing in terms of number of assets and it increase the investment in comparison with other solutions that has asset management included.
Anonymous
Company size: 10,000+ employees
Time used: More than 2 years
Review Source: Capterra
April 2019
Solid Ticket Tracking Solution
We have used this software to track helpdesk tickets, system access requests, and change management for many years now and it's overall worked very well with very little trouble. Support when needed has always been great too.
Pros
I like that we've been using it for over 10 years now with not 1 major issue with it.
Cons
The licensing cost seems a little steep I feel like there should be some sort of a discounted price for use over time as well.