FootPrints service desk software


FootPrints is an on-premise help desk and IT service management (ITSM) application built for midsize businesses in a range of industries. It offers service desk and workflow automation, change management, a service catalog, knowledge management and more.

FootPrints helps users manage service requests, incidents and problems with built-in templates. Activity is saved, so users can review service history and track activity. Information such as incident reports, problems, changes and configuration items can be linked directly to relevant issue investigations.

Users can establish a service catalog and knowledge base for clients to enable self-service issue resolution. The workflow automation tool offers a drag-and-drop interface. Other features include a configuration-management database, service-level management, a business-rules engine, configurable portals and reporting tools

Support is offered via phone, email, online help request and online user community.

Supported Operating System(s):
Windows 7 , Linux , Windows 8 , Windows 10

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  • Harold from Saclaw

    Specialty: Education

    Number of employees: 11-50 employees

    August 2017

    Footprints does a great job keeping your help desk tickets in order.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Footprints does a great job managing help tickets.

    Pros

    Configuration can be granular and specific for your needs
    Includes Knowledge base library
    Good query for tickets
    Email tickets are very descriptive
    Can assign roles to users

    Cons

    Initial configuration is involved, but straight forward.
    A bit of a learning curve for those who are not tech savvy.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
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