FootPrints service desk Software
FootPrints is an on-premise help desk and IT service management (ITSM) application built for midsize businesses in a range of industries. It offers service desk and workflow automation, change management, a service catalog, knowledge management and more.
FootPrints helps users manage service requests, incidents and problems with built-in templates. Activity is saved, so users can review service history and track activity. Information such as incident reports, problems, changes and configuration items can be linked directly to relevant issue investigations.
Users can establish a service catalog and knowledge base for clients to enable self-service issue resolution. The workflow automation tool offers a drag-and-drop interface. Other features include a configuration-management database, service-level management, a business-rules engine, configurable portals and reporting tools
Support is offered via phone, email, online help request and online user community.
Add incident
Approval workflow
User self-service page
Knowledge base
Impact analysis
Mobile view
Supported Operating System(s):
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Write a reviewHarold from Saclaw
Industry: Education
Number of employees: 11-50 employees
Ease-of-use
Value for money
Customer support
Functionality
August 2017
Footprints does a great job keeping your help desk tickets in order.
Footprints does a great job managing help tickets.
Pros
Configuration can be granular and specific for your needs
Includes Knowledge base library
Good query for tickets
Email tickets are very descriptive
Can assign roles to users
Cons
Initial configuration is involved, but straight forward.
A bit of a learning curve for those who are not tech savvy.