FootPrints Software


 

FootPrints is a cloud-based help desk and IT service management (ITSM) application built for midsize businesses in a range of industries. It offers service desk and workflow automation, change management, a service catalog, knowledge management and more.

FootPrints helps users manage service requests, incidents and problems with built-in templates. Activity is saved, so users can review service history and track activity. Information such as incident reports, problems, changes and configuration items can be linked directly to relevant issue investigations.

Users can establish a service catalog and knowledge base for clients to enable self-service issue resolution. The workflow automation tool offers a drag-and-drop interface. Other features include a configuration-management database, service-level management, a business-rules engine, configurable portals and reporting tools

Support is offered via phone, email, online help request and online user community.

 

FootPrints - Add incident
 
  • FootPrints - Add incident
    Add incident
  • FootPrints - Approval workflow
    Approval workflow
  • FootPrints - User self-service page
    User self-service page
  • FootPrints - Knowledge base
    Knowledge base
  • FootPrints - Impact analysis
    Impact analysis
  • FootPrints - Mobile view
    Mobile view
Supported Operating System(s):
Mac OS, Web browser (OS agnostic)

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Harold from Saclaw
Specialty: Education
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Footprints does a great job keeping your help desk tickets in order.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Footprints does a great job managing help tickets.

Pros

Configuration can be granular and specific for your needs
Includes Knowledge base library
Good query for tickets
Email tickets are very descriptive
Can assign roles to users

Cons

Initial configuration is involved, but straight forward.
A bit of a learning curve for those who are not tech savvy.