This is a great platform for helpdesk management. We use it for around 5 engineers and it works great as it's not over-complicated.

Lacking rudimentary filter/show by date range feature, terrible for recordkeeping.

Wonderful tracking and organization of emails and support issues, with a nice and clean UI, and simple tools to automate many support tasks.

Applications/Addons are great for customizing. Integrations with other products are fantastic.

It is easy to use and it integrates everything which is really helpful, the simplicity of the program was nice.

Freshdesk has been a great product to use for us, it's easy to use and set up and provides a much needed cost effective service.

Freshdesk was great for what we needed. We have since moved to a new product, but recommend Freshdesk to clients when appropriate.

We did not use any software before and we constantly got lost e-mails or forgotten requests because they were all handled through e-mail.

I like it's simplicity, ease of use. It has a very clean interface and is uncluttered.

So user friendly, amazing features and great customer support from pre-sales, to set up, to every day use questions.

Fresh desk is easy to use and to coordinate with a client in best way while its ticketing system is awsome.

Our department has had many debates initially but knows we all are thriving on this product and are super happy with it. A key feature would be the Freshdesk mobile application.

My favourite feature is the very clean inbox and ease of assigning emails to myself or my colleagues.

Contact management and search is awful. It is really difficult to avoid creating duplicated clients with slightly different name.

It simplified things for us, and make our daily tasks easy to maneuver through. It changed the way we work for the better, looks nice, and works well.

The team I dealt with has been great, responsive and attentive to our needs and requirements, they were very easy to work with.

My favorite features are the easy to generate ticket integration with FreshSales, real-time ticket updates, and the ability to draft canned responses for common issues.

It comes with best in class features of reporting, integration, resource management and other useful features that might prove out to be the ways for improving overall productivity.

The ability to sync, manage & assign tickets with ease. Has been a fan of there mobile app and the notifications that helps me keep a track of tickets on the go.

However,  I have terrible experience when it comes to the customer service, which is very horrible.

With their continued lack of responsiveness we cancelled our account after using the service for about a year.

The support and contact system for Freshworks/Freshdesk is as bad as it gets.

Reasonable price and a very easy interface make it an excellent pick for us.

Overall I am so glad I chose freshdesk. It’s very easy to use and is a great value.

We selected them because we can have some top notch solutions just like we had Freshdesk or Zendesk, but we do not have to leave a fortune there.

We liked the Shared ownership concept which helps communicating internally through one interface and best part is the reports structure.

Very useful for customer service agents. With the help of Freshdesk, I was able to offer great customer service to the clients who gave us good company ratings.

I really appreciate that they have a free trial to use for this software and that the customer support they offer is great and helpful.

The interface makes sense to use, and when I needed guidance, the Customer Support Team was SUPER QUICK to help me get to where I needed/wanted to be.

The only negative thing so far, is that some Spanish translations have been erroneous or inaccurate.

The additional issue is if someone can spam your Freshdesk site, then they think they can spam any of your sites.

Happy, good support and account management and good value for money compared to other services in the market.

We are able to track our customers and teams progress. Plus it started our free and there was a chance to learn and implement it into our daily routine and now we are paying for more features.

It has been very good at the time of backing up information and cycling functions that remain programs in the best way effectively.

It felt like it was meant for the company, I was very impressed with how many interesting features you have. It is very secure to use.

Nice interface but didn't work for what we needed.

Avoid this company at all costs. This is another in a series of fraudulent internet firms.

I like that it can be easily integrated into Microsoft word and chrome. Ginger has many helpful features, like paraphrasing and read back, which is very appreciated by non-native English speakers.

Sometimes Ginger experiences errors and problems when I use it on some software. This add-on is also not yet available in some browsers.

I find it very annoying not to work with Google Docs. Also, the chrome extension does not work properly.

Whether you are publishing content or sending an internal memo Ginger is a great tool and ad on extension that integrates with your existing programs.

Once in a while, Ginger's suggestion is not in the right context. You just have to ignore it.

The perfect highlight on errors and also suggestions for certain phrases was appreciable.

For quite 1-2 years I have found this software interesting.

Sometimes, the program hangs without any reason and all the editing is lost.

Such a great step for your writing progress. It is a  great tool for Pre-Intermediate and Intermediate  ESL/EFL Students.

When talking about the overall experience, Ginger is best for my work and for anyone who needs any kind of writing assistance. And, I appreciate their 24/7 customer support.

Additionally, I am impressed by the software's ease of use and user-friendliness.

Easy to use, even better than others currently on market. You can use it online or in word-documents.

So far no response from the Support Team, nor refund for the monthly fee they charged me after canceling. Still waiting for a proper response.

It's very easy to use and provides spelling and grammar correction.

I appreciate customer service. The staff contact immediately and try to fix the issue.

The program's ease of use and online availability.

Ginger helps me write my document more correctly and professionally. It also helps with a free personal dictionary that helps me understand the meaning of any word immediately.

This software is very helpful for me, specially in grammar when composing an email. It save my everyday task.

Suggests accurate corections to grammar errors, and also checks for sentence formating. It has an easy to operate interface as well.

I like this software as it ease my writing skills and improve communication, by making my text more readable and user-friendly for the audience.

I can change the grammar settings for each document and the love that the suggestions are on point more times than not.

That motivated me in purchasing monthly plan. When I found the my subscription is auto renewed after my purchase(whi.

Works well and give you some good suggestions on how to improve grammar.

Very bad experience once I am encountering a problem with the software. This is because there is no real person to help as customer support.

I don't know what the reason is, but sometimes the mistakes do not appear even after pasting the text on Ginger. Also, I feel that it's premium version is a bit expensive.

I also found that too many suggestions didn't make sense, and after consulting with my editor, she agreed I had it correct and Ginger was wrong.

The updates consistently either slow down the software or freezes it the last one several days ago. Says internet server error or document is corrupted, which either isn't true.

Ginger is taking people's money and its not working at all. Ginger stop working on MS Office - since Flash is required and is has been discontinued.

It's very effective, maintain proper grammar throughout your text. Free plan available, and also an affordable premium subscription.

The best feature is probably the Microsoft word add-in which makes the life so simple and easy to use.

A very easy to use and friendly interface. It suggests the use of words which facilitates and speeds up the writing process.

US Dollar

Freshdesk is a cloud-based customer service software that helps businesses provide effortless service across every customer touchpoint. Freshdesk empowers businesses to monitor customer conversations across email, phone, chat, social media and instant messaging, improve agent productivity with smart automations, deliver self-service experiences with AI-chatbots and branded help centers, and monitor key performance metrics with powerful analytics.



LongDescription

Support Ticket Management

Engagement Tracking

Cataloging/Categorization

Employee Management

Case Management

Surveys & Feedback

Status Tracking

Multi-Channel Management

Customizable Reports

Access Controls/Permissions

Activity Tracking

Session Recording

Customer Segmentation

IT Asset Management

Dispatch Management

Real-Time Monitoring

Workflow Configuration

SSL Security

Electronic Signature

Sentiment Analysis

IVR/Voice Recognition

Single Sign On

Project Planning/Scheduling

Project Management

Rules-Based Workflow

Knowledge Management

Categorization/Grouping

Communication Management

Customer Database

Call Recording

Customizable Fields

Collaboration Tools

Automated Routing

Assignment Management

Full Text Search

Call Center Management

Scheduling

Data Import/Export

Email Tracking

Customer Complaint Tracking

Call Routing

Email Templates

Self Service Portal

Customer Experience Management

Content Management

Project Time Tracking

Mobile Access

Social Media Monitoring

Multi-Channel Data Collection

Survey/Poll Management

Performance Metrics

Routing

Discussions/Forums

Issue Management

Text Editing

Multi-Channel Communication

Queue Management

Support Ticket Tracking

Role-Based Permissions

Social Media Integration

Real-Time Notifications

Forms Management

Service History

Workflow Management

Real-Time Updates

Email Management

Ticket Management

Event Triggered Actions

Recurring Issues

File Sharing

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Predictive Analytics

Knowledge Base Management

Network Monitoring

Reminders

Decision Support

Reporting/Project Tracking

Real-Time Chat

Service Level Agreement (SLA) Management

Community Management

Chat/Messaging

Work Order Management

Customizable Templates

Real-time Consumer-facing Chat

Issue Tracking

Inbox Management

Macros/Templated Responses

Dashboard

Multi-Language

Alerts/Escalation

Customizable Branding

Conferencing

Reporting/Analytics

Contact Database

Widgets

Monitoring

Windows 7

Windows Vista

Windows XP

Mac OS

Linux

HP-UX

Solaris

Unix

IBM OS/400

Web browser (OS agnostic)

Windows 2000

Freshdesk is priced per support agent per month, and has 4  different plans. 

Free- $0 (unlimited free agents) 
Growth- $18/agent/month billed monthly or $15/agent/month billed yearly
Pro- $47/agent/month billed monthly or $39/agent/month billed yearly
Enterprice- $83/agent/month billed monthly or $69/agent/month billed yearly

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Freshdesk

Live Online

Webinars

Documentation

Videos

Ginger is a proofreading software that enables educational institutions and businesses to identify and correct errors and improve articles, blogs, classified and a variety of other content. The platform includes a grammar checking tool, which automatically improves sentences, detects errors, and provides suggestions to rectify misused words.

Ginger allows users to detect and correct tense usage and receive automated suggestions for idioms, phrases and synonyms. Additionally, it supports integration with numerous third-party CRM and LMS applications via API.

Ginger is available on monthly/annual subscriptions and support is provided via email and other online measures.


Machine Translation

Ginger offers 2 pricing options: 

1) Free Plan

2) Premium Plan (limited time) : $13.99/month (monthly billing), 11.19/month (quarterly billing), and $7.49.month (annual billing) 

Freshdesk vs Ginger

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