There are a ton of great features. I really like how I'm able to integrate directly into my website.

Whist the phone vibrates, without a sound some chats, are missed.

Never miss a live chat from a customer with its very reliable mobile app. Reliable customer tracking and live view is pretty amazing so we can help customers exactly when they need it.

Easy to setup, clean user interface, excellent customer support, help documents, and the automation flows helps my visitors to connect with me.

They have been adding features at a rapid pace over the past year. The new visual workflow tool is really impressive.

I like their super cool chat widget and user interface also their knowledgebase. Gist knowledgebase reduces customer ticket submission a lot.

The current product is super easy to use and integrate into the site. Live Chat is especially impressive as I can respond to clients easily from email, desktop, and mobile app and it syncs seamlessly.

Their live chat is top notch, but I've recently been using their Twitter chats integrations - which is quite good. Drip emails also looking good.

What I like most about Gist is the power it has yet the simplicity in it's implementation. I was able to get everything set up and to a basic launch within a few hours.

So far I'm very happy with Gist and their support team was outstanding.

Overall my experience of Gist is great. They have a quality product and whenever I need support their team is there to help me.

I do feel that th level of the translation to Swedish is a bit low. It could have been done in a more profesional way, some of the content is badly translated.

The one thing that we absolutely love is how stunning the live chat component looks on our website and how easy it was to install and set up.

I pasted some code on my site and now the conversation bubble is active. I really appreciate how I can customize which pages it appears on.

There is even an awesome live view that lets me spy on visitors to see how they're using the site. The tools are powerful, easy to use, and constantly getting improvements.

The trial/princing was a bit confusing and we had to redo the internal process due to that.

That is saving us money and time. More importantly, we can support our clients and potential clients 24 hours a day and seven days a week and we can serve them with very targeted messaging and help.

Gist has a lot of great features and a fantastic UX for both site visitors and support agents. The onboarding was very intuitive, also thanks to their detailed documentation.

Great UI and professional chatbot / LiveChat solution on the front and back end. I love the unified inbox feature too.

I love the clean look and the wide variety of options. It is very good that you have all communication with your users in one place.

The chat interface is clear, simple and great looking for the end user and makes chat management really straightforward for the organisation.

I like all the options to set up the system the way you work best and get information fast on the reports page.

Even some of the Gist communication emails land in spam. Founder's attitude on going back on his words underhandedly.

They brought in some email engineers and moved over to a new backend service. It was annoying but we held out with them.

It is helping us a lot with our customer support. Turning our visitors into leads is simply awesome.

A fantastic team, committed to the product - already great and getting better every day.

The limited features, functionality and the overall feel of the product.

An all in one marketing software that is far better than the competition and at half the price. It does all sorts of marketing automation.

Email count time timers, API integration, and did I mention the excellent form builder. The price is very reasonable for all the love, care and attention to development the Gist team put in.

After I had this experience with the emails I told them to delete my billing information as I didn't want to be charged another $200 in December when the addons I purchased were due to renew.

Overall it is a good product. Better than most of the products available, considering the cost and other factors.

Easy to use, easy to implement and gives our customers easy access to us.

The extent of its integration with WooCommerce. Can't send proper cart abandonment emails because so far it can't generate an abandoned cart link.

The overall experience has been great so far and the Gist's customer support has been helpful and friendly every time we needed their assistance.

The ability to auto-resolve issues on PagerDuty when the monitors become healthy increases my productivity (especially when I want to go back to sleep, haha!).

Managing multiple schedules is charmingly easy. Receiving and responding to pages is simple, with a mobile interface that you can still use through bleary-eyed 3am wake ups.

Some menus are confusing and options are sometimes hard to find.

The pricing is reasonable, and the phone and SMS alerting options work well, even in New Zealand.

But this is more of a problem of our requirements rather than a limitation of the software.

Very good, has assisted in ensuring I provide good customer service as well as life-saving support.

PagerDuty has many integrations which allows us to setup alerts just by choosing the application, which is a great thing for small teams where development costs are very high.

It maintains history of alerts, it has good customer support, the resolution note's can also be added against the alert.

We use PagerDuty for our on call rota. It was my first experience of such software and I would recommend it to others for its list of features and general ease of use.

Fully satisfied with this product, for such a price a really good application. Easy to setup, maintain and use.

Based on my past experience I would really recommended tool for people who support the system infrastructure in-fact very honest I have recommended this to couple of people who did not use this too.

We can see the history of alerts and to come to a conclusion and fix it for a long term. They have a great support team.

It has integrations with Slack and email, which helps a lot in notification and resolving incidents collaboratively. The mobile version is a great help as well.

No audit logs to see who made changes and what the changes are. Lack of features in the PagerDuty slack plug-in as compared to other alternatives such as OpsGenie.

We've used PagerDuty for quite some time now and although no one loves to receive an alert it has revolutionized our ability to provide 24/7 support to our clients.

PagerDuty lets us centralize our notifications, with a good and reliable degree of user control over how pages are delivered. It integrates well with a vast panoply of other services.

The notifications are clear and concise, it is easy to respond to, mute and investigate alerts. The apps interface is sleek and easily understandable.

Great features and easy to use interface. Notification can be configured with multiple sources.

The word service itself is misleading for the users.

The administration portal schedule is very confusing and hard to set up for global workflows.

Very fast and reliable notifications. The mobile app is great to use for acknowledging and resolving pages.

An Excellent Service for Orgs with complex alerting needs.

Billing is difficult to deal with. Cancelled our account and kept billing us.

US Dollar

Gist is a cloud-based help desk platform that helps small to large enterprises manage customer queries and streamline communication with leads. It enables users to embed chat widgets into business websites and customize greeting messages. 


Gist allows marketing teams to highlight specific messages from customer interactions and categorize them using separate tags. Users can send internal notes to team members and request feedback on client inquiries, improving collaboration across organizational departments. Additionally, it offers mobile applications for Android and iOS devices, which lets users respond to customer queries and change the status of chats to open, snoozed or closed.


Gist facilitates integration with various third-party applications such as Zapier, WooCommerce, Stripe, Google Calendar and more. The solution is available for free and on monthly subscriptions. Support is extended via documentation, email and other online measures.



LongDescription

Workflow Configuration

Automated Routing

Multi-Channel Communication

Social Media Integration

Email Management

Ticket Management

Knowledge Base Management

Real-Time Chat

Macros/Templated Responses

Interaction Tracking

Alerts/Escalation

Customizable Branding

Reporting/Analytics

Full Text Search

Web browser (OS agnostic)

Pricing for the Support package is $9/mo per user. Our Growth suite is $24

24/7 (Live Rep)

Self-Employed

2-10

11-50

Gist

Live Online

Webinars

Documentation

PagerDuty is an incident management solution for monitoring systems and triggering alerts. Key features include monitoring aggregation, event grouping, real-time collaboration, mobile incident management, user reporting and live-call routing. It is suitable for support teams, engineering teams, NOC and system administrators of all sizes.


Users get the full-stack visibility and actionable insights of applications, infrastructure and services from a centralized place. On-call scheduling enables organizations to manage resources on critical apps and services that need aid. The collaboration feature enables project members to get real-time notifications through preferred channels.


PagerDuty offers integration with over 150 monitoring tools, deployment and ticketing tools. It enables users to get alerts by phone, SMS, email and mobile apps for iOS and Android. PagerDuty is available through annual or monthly subscription options.



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