Gist

TeamSupport

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Ratings & Reviews

Overall Rating

4.78 / 5 (100)

4.46 / 5 (742)

Ease-of-Use

4.5 / 5

4.5 / 5

Value for Money

4.5 / 5

4.5 / 5

Customer Support

5.0 / 5

4.5 / 5

Functionality

4.5 / 5

4.5 / 5

Last Reviewed

February 14, 2020

February 14, 2020

Pros/Cons

  • Pros

  • Love the chat feature. Everything works well, notifications are reliable, works great!

  • I like this product. Very easy to install and configure. The team is also pleased with the interface and management. Cool new features: - Live View - Message Sneak Peak - AutoCapture

  • Cons

  • Most things are good... only thing is the branding on the scheduling widget i'm sure will be rectified soon

  • The only thing I still don't see, is the visual flow builder for the emails, but I heard they will implement it soon.

  • Pros

  • The fact that it is easy to use. Many functions that are very useful. Great features and not at all hard to get used to.

  • Easy to use and navigate through to create cases/tasks/etc. Never had any issues using this software. I would recommend to other users.

  • Cons

  • There have been a few problems recently that have negatively impacted the customer base, but they've been great at communicating their progress.

  • Iam satisfied with Teamsupport tool but the video quality where we record for customers view using Red button option is not good. I feel it should be of more quality.

Product Demo & Pricing

Demo

Pricing Range

What does it cost?

Software pricing is complicated and highly customizable. Let us help you figure out which products are really in your budget.

Advisor Recommendations & User Awards

FrontRunners

FrontRunners

2020

FrontRunners

2020

Number of times our advisors have recommended this product

(in the last 30 days)

N/A

N/A

Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Screenshots