Kayako

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Ratings & Reviews

Overall Rating

4.01 / 5 (154)

4.76 / 5 (253)

Ease-of-Use

4.0 / 5

5.0 / 5

Value for Money

4.0 / 5

5.0 / 5

Customer Support

4.0 / 5

5.0 / 5

Functionality

4.0 / 5

5.0 / 5

Last Reviewed

March 11, 2020

May 28, 2020

Pros/Cons

  • Pros

  • Layout is nice, many great features, customize-able, good price, very easy to use, very easy to set up and implement.

  • I love it's UX design that feels modern and easy to use. The conversation metaphore is very powerful and automation macros system is really neat.

  • Cons

  • Some of their features are not cut and dry and their instructions need a bit of clarity. Sometimes requires call but for the most part its detailed

  • Upgrades are always a pain, but it seems it's optimized as best as can be possible. Other than that, there really isn't much to complain about

  • Pros

  • Price and Super easy setup of computers. I wanted something that worked and was low cost. Splashtop fit the bill, It was easy to setup and use.

  • I love that it's straight forward, easy, simple, no more, no less. I love that the price is very competitive.

  • Cons

  • Permissions for sharing computers was a little confusing to set up but support was very helpful.

  • I suppose the mobile app could be easier to use, but it works well enough.

Product Demo & Pricing

Demo

Pricing Range

What does it cost?

Software pricing is complicated and highly customizable. Let us help you figure out which products are really in your budget.

Advisor Recommendations & User Awards

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Number of times our advisors have recommended this product

(in the last 30 days)

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Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Screenshots