LabiDesk vs NinjaOne
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.2 / 5
4.7 / 5
Value for Money
4.2 / 5
4.7 / 5
Customer Support
4.2 / 5
4.7 / 5
Functionality
4 / 5
4.6 / 5
Last Review Written
February 26, 2022
August 29, 2024
Pros/Cons
Pros
- They are constantly developing. We bought in, in advance, investing faith and are impressed with the progress.
- It's easy to manipulate with tickets and all the support requests. I love the possibility of having everything well-organized and also of having it look like it's mine.
- What I like best is the interface, which is clearly laid out and can be customized in terms of color. Tickets can thus be managed intuitively and efficiently by agents.
Cons
- For example, automation rules are missing. I also find it a pity that the chat system and ticket system do not form one interface, but are both separate systems.
- I am sad to see that Analytics and Customer Feedback are not available to Starter plan users. Currently, no mobile apps are available yet, though.
- Page becomes empty when you paste (Mac OS M1 chip) reported several times no body responds. No integration with slack or other communication channels when a new message comes.
Pros
- Easy to use, tons of features, great cost, great implementation team, great support, and wonderful community.
- The implementation team, the support, and ease of use while getting great information on all our servers and workstations is top notch.
- The reports are great, the integrations are super easy and the website itself is easy to understand. Other RMMs need a team of onboarders to show you how to use it over a period of a month.
Cons
- Missing a few features all of what’s missing ninja are in the works of implementing.
- The SNMP support for monitoring network devices doesn't give one the needed in-site into standard network devices. Another weakness is the inability to group devices within sites.
- Some features such as AD integration, maintenance windows, a mobile app and linux monitoring were missing, but they are either being developed or have been implemented since purchasing.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
N/A
Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
N/A
FrontRunners
2024
Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
N/A
N/A
Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
