Costumization of the chat box but also messages and other cool features that would make it so helpful.

It's awesome as I can serve my customers from anywhere. Another fantastic feature that I love is the flawless integration into the website.

I really love how I can integrate KnowledgeBase and Shopify. It's really easy to share products and articles with our customers right in the chat.

Sometimes I need an answer at the moment and can't wait. This is super convenient and brilliant software.

We're pretty much communicating directly with clients in a super fast, easy manner. It frees up everyone's time and definitely helps us to leave a good impression and make a few extra bucks.

Not only do I love the convenience of chat over phone calls, I also really appreciate the ability to save the conversation for future reference.

Great experience using LiveChat and our customers love booking appointments with it.

The internet is a risky place, and people tend to always be worried about their information being shared.

Livechat is simple and fun. Contains a fair share of customization, it's incredibly professional and I believe it's the base in starting out,especially as a small business.

It is very simple and straightforward with a very clean UI. The chats are easy to follow and all of it is aesthetically pleasing.

On occasion LiveChat will loop in connect mode and stay stuck. I have had customers angry or more angry because they end up having to call anyway.

I Have Used This Less Than 6 Months And Their Features Are Really Good But Not Perfect. If They Can Reduce Their Price Range Maybe The Product Will Worth For Their Benefits.

If you are looking for a reliable intuitive customer support tool that helps you communicate with your clients, Livechat is just that solution.

I have been using this software ever since a  friend recommended it to me and I have been so grateful ever since super easy to use.

We were finally able to find software that integrated with our own. Super stable and easy to integrate.

Live chat is nice because it allows you have have immediate access to customer support and helps resolve issues in a timely manner when you are at work.

Gives you capability to chat with a clients a lot quicker. Keep your clients happy and keep your money happy.

You can also select your own theme to match with the them of your website. Customization support is amazing.

It is very easy to navigate and use. You can easily queue up clients and talk to everyone in good time.

So far it's been great for our rapidly growing company.

There can sometimes be a time lag which may sometimes frustrate customers and decrease employee efficiency.

Perfectly, it made things so easy even though my issue took a while to resolve. They did everything perfectly on their part and were able to due to the ease of use of live chat.

I use this software to help with my typing skills by practicing my speed and accuracy. I use this software daily because it is fun to use and I get better the more I practice.

No sharing of documents is allowed. Sometimes customers get confused or discouraged when we cannot convey the exact details.

Overall, I am quite pleased with LiveChat and believe it is a great solution.

It is great for us to use to communicate effectively. Saves call times and also allows customer service to speak to more than one person at once.

Livechat is a great software for online customer service. It itself has a great customer service.

Used this in a big corporation nationally and is a great means to communicate with multiple departments and ensure everyone has the same information.

It's a simple and cost effective way to give employees a portal for expressing certain things - think of it as an internal social network.

Being able to communicate with many organizations in my company is great and useful. It is easy to use and organized.

It combines professional work with a fun side, where I can share ideas with my colleagues, as well as, any other things from my daily life that I may want to share with them.

We liked that this software gives the feeling of community and allowed us to broadcast side comments during a live stream.

Yammer is good for housing commonly asked questions & solving them in a group setting. Learning from each other is helpful.

The way it displays/sorts the feed is just confusing and unintuitive. Makes it hard to find specific posts.

This platform is almost like the social media platform we use in the workplace. It allows us to communicate better and share ideas and recognize those that do good deeds within our organization.

It is more general or light-hearted news that is shared here, such as community service activities, industry trends, inspirational words from upper management. It makes us feel connected.

Communication method is better than sending emails. User friendly interfaces.

A simple UI and easy daily usage, great to share news to teammates, the content segmented by channel and topic subscription.

There is a lack of consistency when tagging people. Names display first/last and last/first which can be annoying.

I am restricted by way of my company access. I am unable to start a new yammer blog from a remote computer outside of the company that I work for.

The ease of use and user friendliness makes it easy to use inside the organization and lets you spread the word quickly like any other social messaging sites but perfect limit ability.

The ability to stay connected to large company updates is fantastic. Its also a great tool for projects.

Interesting features and awesome idea. The user interface is not just an exactly nice one.

This application is easy to use and integrate into Microsoft products. I like how different groups can customize their topics and yammer page.

It's good to be on Yammer and check what is happening with the business and an excellent platform to network with your peers.

What i like the most about Yammer is its User interface, it is easy to navigate and we did not need any training to operate it. The best feature is that it can be integrated with Office 365 as well.

The interface is user friendly and very easy to use. It has all the best features like photo tagging.

The lack of integration with much of anything except Microsoft products. I'm not in that ecosystem so it makes no sense to use Yammer anymore.

US Dollar

LiveChat is an all-in-one customer service platform helping brands deliver superb customer service while boosting their sales. LiveChat is intuitive, easy to use, and fully customizable, to naturally blend in with any website. With a number of features inside the app, it’s a powerful tool to win over customers. This customer service software is used by over 37,000 customers worldwide. One of them shared that LiveChat helped them achieve a “5 times higher conversion rate, 50% more leads, and a 16 times higher average session value.” 

With LiveChat, you can expect the following: 
- Happier customers thanks to seamless customer service. With a sneak peek, agents see the questions before they’re sent, and with canned responses, they reply faster. Agents can also supervise less experienced agents to solve a case by sending them suggestions right in chat. 

- More leads thanks to interacting with potential buyers. LiveChat sends automated invitations to chat and can adjust communication based on the data they share. 

- Boosted sales thanks to Product Cards. They allow you to present your products in an appealing way inside the chat. Agents can also browse the store in the LiveChat App and send customers complimentary products based on what’s in their cart. 

- Smooth experience thanks to over 200 integrations. CRM services allow you to keep all the communication inside LiveChat and personalize the communication based on customer info. Ecommerce services like Shopify and BigCommerce, along with payment services such as PayPal or Stripe, allow customers to make orders directly from the chat and make it easy for you to manage the sales process afterward. 

- Greater customer base thanks to being available on customers’ preferred channels. Messaging apps, like WhatsApp and Facebook, allow customers to reach out to you via these channels while you manage all the communication inside LiveChat. It’s much quicker and all the info is in one place.

-  Saved time thanks to automation, including chatbots that handle repetitive questions 24/7. Agents can easily create engaging, conversational experiences using rich, interactive messages.

- Better results thanks to comprehensive reports in LiveChat. With the goals and a sales tracker, you won’t leave your sales and quality of customer service up to chance. You keep track of your team’s performance and spot room for improvement. 

LiveChat is used worldwide by over 36,000 companies from every industry. Companies of all sizes, startups, small and medium businesses, and enterprises recommend it. LiveChat adjusted its features to the needs and capabilities of companies based on many years of experience in the ecommerce and communication field.

LongDescription

File Management

Support Ticket Management

Real-Time Analytics

Cataloging/Categorization

Customer Surveys

Surveys & Feedback

Access Controls/Permissions

Transfers/Routing

IT Asset Management

Real-Time Monitoring

Customer Service Analytics

Single Sign On

Knowledge Management

Communication Management

Customer Database

Offline Form

Collaboration Tools

Automated Routing

Call Center Management

File Transfer

Customer Support

Email Templates

Self Service Portal

Help Desk Management

Screen Sharing

Mobile Access

Proactive Chat

Sales Reports

Survey/Poll Management

Transcripts/Chat History

Performance Metrics

Routing

Multi-Channel Communication

Queue Management

Support Ticket Tracking

Request Escalation

Social Media Integration

Real-Time Notifications

Email Management

Ticket Management

Event Triggered Actions

Visual Analytics

File Sharing

Activity Dashboard

Reporting & Statistics

Knowledge Base Management

Website Visitor Tracking

Geotargeting

Real-Time Chat

Chat/Messaging

Customizable Templates

Real-time Consumer-facing Chat

Macros/Templated Responses

Interaction Tracking

Multi-Language

Alerts/Escalation

Customizable Branding

Reporting/Analytics

Feedback Management

Autoresponders

Customer History

Tagging

Third-Party Integrations

Canned Responses

Live Chat

Email Response Control

Search/Filter

Customer Segmentation

SMS Messaging

Real-Time Data

Real Time Reporting

Monitoring

Drag & Drop

Windows 7

Windows Vista

Windows XP

Mac OS

Linux

Web browser (OS agnostic)

Windows 2000

Windows 8



LiveChat is available in 4 plans:
Starter - from $20 per seat/month billed annually, or $24 month-to-month
Team - from $41 per seat/month billed annually, or $49 month-to-month
Business - from $59 per seat/month billed annually, or $69 month-to-month
Enterprise - Custom, contact us for pricing details

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

LiveChat

Live Online

Webinars

Documentation

Videos

Microsoft Viva Engage is a private cloud-based social network that enables employees to collaborate across departments, locations, content and business applications. It is suitable for businesses of all sizes. Microsoft Viva Engage is available either as a standalone product or along with Microsoft 365.


Microsoft Viva Engage enables the creation and joining of private and public groups for small-team collaboration along with instant sharing of important updates within a group. 


Microsoft Viva Engage offers a mobile application for iOS and Android devices that provides employees an opportunity to collaborate and review documents anywhere and anytime.


The system also offers a user community, known as the Yammer Community Network, which provides answers to various user queries. Microsoft Viva Engage's group navigation panel allows users to switch between projects and team groups.


Other key features of Microsoft Viva Engage are enterprise microblogging, private messaging, Microsoft 365 integration, company directory, archives conversations, high-level security and message and content tagging.

User Management

Activity/News Feed

Project Management

Calendar Management

Full Text Search

Data Import/Export

Group Management

Version Control

User Profiles

Compliance Management

Discussions/Forums

Role-Based Permissions

Employee Communities

Alerts/Notifications

To-Do List

Prioritization

Secure Data Storage

Task Progress Tracking

Archiving & Retention

Document Management

Private Network

Yammer is available with Microsoft 365

Microsoft 365 E3 - $36.00/user/month (annual commitment)
Microsoft 365 E5 - $57.00/user/month (annual commitment)
Microsoft 365 F3 - $8.00/user/month (annual commitment)

LiveChat vs Microsoft Viva Engage

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

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