I'm very happy with my Malcom! experience so far. It's going to be a great tool for my business as time goes on.

The owners and support are extremely responsive to support requests and open to ideas for their roadmap.

Ease of use - simple set up and logical yet comprehensive process for publishing. And quick support replies.

Excellent out of the box FAQ solution, highly cost effective.

The tech is first class, the UX is excellent and the team at Malcolm! is very knowledgeable and always happy to offer support and advice.

Ease of use both from customer and end user side. Ease of integration into other platforms and products.

I was initially a bit confused as to how some of the features worked in unison with each other, but it didn't take long to figure out.

The full page ember doesn’t provide much flexibility.

I did find it a little confusing at the beginning, but that was just me needing to get used to the interface.

I've been really pleased with how Malcolm has helped us push information to our customers for self-service and track the use and effectiveness of different pieces of content.

I love the clean UI/UX for administrators. There has been a lot of thought put into the design of the admin portal.

It's so clever and a great off-the-shelf solution for FAQs and Customer Support Centre. It's also very affordable for SMEs and scale-up businesses like ours.

I liked how integrated it could be with your website.

Knowledge, expertise and support of the team. Very reasonable price considering the capabilities of the product.

Malcolm is absolutely great, it's way batter than what the competition is doing out there. They provide excellent support, an excellent UI and it just works.

Working with their helpful customer services we can see plenty of future use-cases.

It's a bit overbearing at times, and can be confusing to navigate.

Malcolm is easy to use, very beautiful and powerful.

Malcolm! offers a centralised, easy to use, amazing looking platform for FAQs and workflows.

It's clean looking and has some customising options available. Can be installed as a subdomain on the website to have a dedicated customer support area instead of building out an area.

Easy implementation, highly cost effective, great customer support, SEO features out of the box.

Malcolm was picked up by me and I am very happy with the overall performance, easy of use and extensive Set of features of the APP.

The team has a strong vision and has a clear idea of where they'd like to go with their product.

I've been really pleased with how [ SENSITIVE CONTENT] has helped us push information to our customers for self-service and track the use and effectiveness of different pieces of content.

Good value, easy to use, transformed our way of business and how we interact with customers.

We were using an open source alternative but it was buggy and really confusing.

A fantastic tool for organising your FAQs and Help Centre Articles with bonus Forms (Workflows).

The ability to brand the platform to our requirements is very good overall but there are some small areas for improvement.

Web hooks integrations are really severely lacking, passing only that it completed a form and no other information.

Design is attractive (Specially if like to play with the colours of our choice). Customisation (Enough for me and I like it).

Team Viewer is very easy to use and much reliable as compared to its competitors. Clipboard integration and team sharing is pretty much seamless.

Unstable internet connection: some times the connections are lost. I can not control other devices in my local network without an internet connection.

I like the possibilities and simplicity. It's an excellent software to help collegues and customers.

Transferring a large file is not practical with this tool. With an unstable internet connection, this application does not work smoothly and gets interrupted frequently.

There are several features that could be dangerous if in the wrong hands. TeamViewer is often used in Tech Support Scams.

Overall I had a good experience with it, I recommend using the software for those who knows what they are doing.

I love this program because it is very easy to use and runs great. It’s very helpful to have software like this and runs smoothly.

My overall experience has been a good one. I highly recommend using this if you need some technical help with other programs.

This software is a lifesaver for any kind of tech support. It's a super easy and secure way to help my clients with their computer IT problems without needing to be there physically.

I am super satisfied with team viewer, they have been a great product to have and I will continue to support them for quite some time to come.

Super easy connectivity, secure, and extremely affordable. The support team is top notch.

I use a lot of time Teamviewer to remote and assist to my clients, and is easy to use and rapid deployment, I like the option to save the remote connections.

Overall my experience is pretty good. I will continue to use TeamViewer as it’s been the most solid option I’ve found for helping my employees.

Sometimes it lags and cause interruption while using this. And also there are some other software which gives more functionality than this.

I like the ability to connect to the main computer from any other site. This provides additional work flexibility and has been a huge asset during times of remote work during the pandemic.

Pretty good, the price is ok, and the ease of use is one of the best qualities of this software, along with the possibility to use it through poor connections.

Pound Sterling

Malcom! is a customer self service platform that helps businesses of all sizes in any sector provide a self service solution to their customers. 

Use Malcolm! to surface your knowledge, digitise your service related tasks, route data through to the other products and services you may use (including your own in house systems) and automate your internal and customer follow ups. 

Surface Malcolm! as a fully branded self contained customer portal and/or surface contextually within your existing websites, apps, products etc 

Gain a competitive advantage, offer 24/7/365 service, drive operational efficiency, improve consistency, lower your cost per service, scale your customer service and bring your systems together whilst improving your customer experience with Malcolm! 




LongDescription

File Management

Commenting/Notes

Document Templates

Cataloging/Categorization

Surveys & Feedback

Self-Learning

Document Storage

Access Controls/Permissions

Activity Tracking

SSL Security

Single Sign On

Approval Process Control

Rules-Based Workflow

Conditional Logic

Categorization/Grouping

Customizable Fields

Collaboration Tools

Data Capture and Transfer

Content Library

Full Text Search

Template Management

Data Import/Export

Process/Workflow Automation

Self Service Portal

Audit Trail

Version Control

Content Management

Configurable Workflow

File Storage

Real Time Data

Data Security

Text Editing

Client Portal

Real Time Notifications

Forms Management

Workflow Management

File Sharing

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Knowledge Base Management

Customizable Templates

Web Forms

Audit Management

Real Time Reporting

Customizable Branding

Widgets

Feedback Management

Customizable Forms

Forms Creation & Design

Drag & Drop

Tagging

Archiving & Retention

Third-Party Integrations

Document Management

Search/Filter

Web browser (OS agnostic)

14-day free trial, no credit card required.
Micro: £36 per month.
Team: £60 per month.
Team Plus: £120 per month.
Enterprise: contact us for pricing.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Malcolm!

In Person

Live Online

Webinars

Documentation

Videos

US Dollar

TeamViewer is an online meeting and video conferencing solution that connects any PC, mobile, and server to each other globally. The solution is available in nearly all countries and supports over 30 languages. TeamViewer is suitable for businesses of all sizes and can be deployed both in the cloud as well as on-premise.


TeamViewer provides features such as document management, cooperative writing, invitation management, remote control, screen sharing, chat and messaging. Its instant messaging functionality covers features such as offline messaging, group chats, web-based chats, persistent chat groups, customer-initiated chat from service cases and chat history. The software provides end-to-end encryption and full support for mobile devices.


The solution uses cloud-based technologies to collaborate in real-time worldwide and enable online support through a wide range of product portfolio that includes Monitis (website monitoring system), Blizz (online collaboration) and ITBrain (anti-malware) among others. The solution offers a free version and a free trial for paid software.



Whiteboard

User Management

Personalization

Meeting Management

Presentation Tools

Session Recording

Remote Printing

Video Management

Communication Management

Calendar Management

Assignment Management

Private Chat

Scheduling

File Transfer

Recording

Contact Management

Mobile Access

Meeting Room Booking

Two-Factor Authentication

Internal Meetings

Attendee Management

Real-Time Chat

Chat/Messaging

Diagnostics Tools

Reporting/Analytics

Monitoring

Prioritization

Troubleshooting

Remote Access/Control

Video Conferencing

Session Transfer

Live Chat

Two Way Audio & Video

Presentation Streaming

Screen Sharing

For Nonprofits

REMOTE ACCESS License / Single User: $24.90/month for one user and one session (billed annually)
BUSINESS License / Single User: $50.90/month for one seat and one session (billed annually)
PREMIUM License / Multi User: $102.90/month for multiple seats and one session (billed annually)
CORPORATE License / For Teams: $206.90/month for multiple seats and three sessions (billed annually)


Malcolm! vs TeamViewer Remote

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

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