Opsgenie

Zoho Assist

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Ratings & Reviews

Overall Rating

4.70 / 5 (116)

4.58 / 5 (330)

Ease-of-Use

4.5 / 5

4.5 / 5

Value for Money

4.5 / 5

4.5 / 5

Customer Support

4.5 / 5

4.5 / 5

Functionality

4.5 / 5

4.5 / 5

Last Reviewed

December 10, 2019

January 21, 2020

Pros/Cons

  • Pros

  • I like the easy of use and most of all It never fails to deliver a message, Great UX and full of features

  • It's so easy to use, totally reliable and customer service is just great and proactive

  • Cons

  • No real dislikes -- the dashboard is a little overwhelming at first, but the feature set is great once you get used to the navigation.

  • Needs some more options around scheduling on-call rotations and notification policies for how we use it. Android app can also use some refinement.

  • Pros

  • unattended feature is great, i can sign in easy to my clients pc and provide faster support

  • What I like most about it, is that the free version integrates with Spiceworks and it has a aesthetically pleasing GUI.

  • Cons

  • The reporting function was more complex but it had all the features and functions you would need to get information in one place.

  • Sometimes, screen resolutions make initial connections a little choppy, but it usually clears up within a few seconds.

Product Demo & Pricing

Demo

Pricing Range

What does it cost?

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Advisor Recommendations & User Awards

FrontRunners

N/A

N/A

Number of times our advisors have recommended this product

(in the last 30 days)

N/A

N/A

Technical Info

Ideal Customer Size

Small

Medium

Large

Small

Medium

Large

Operating Systems

Windows

Mac

Linux

Windows

Mac

Linux

Screenshots