Expert Customer Service

As a provider of non-medical services for seniors in the home, we must have software that is easy for all ages and education levels to use - including employees who may not be 'techno-savvy'. AdaCare gives us the scheduling tools that we need, employee reminders and texts, and more than adequate ways to provide employees and office staff with all of the client and employee information needed at the touch of your fingers.

Pros

This software is almost 'plug and play'. It provides everything we need to schedule caregivers for client services in the home and doesn't give us 'more than we need'. It is the perfect software for a company that is growing and is very user friendly. The technical service department (especially Bo!) is always eager to listen, problem solve and answer questions in an easy to understand, non-technical way. We have never had to adapt to their way of thinking in order to use AdaCare because it is designed to fit into what you might have been doing and makes it better!

Cons

At the time we began using AdaCare, it did not interface with our payroll program.

Excellent Software

Our company has been using Adacare on a day-to-day basis for almost four years. The software has become a primary tool in smoothly running a business. The Adacare team and [SENSITIVE CONTENT HIDDEN] in particular, have always provided us with fast, excellent care anytime we've needed assistance.

Pros

Adacare is very user-friendly and perfect for in-home care agencies who need great scheduling/payroll/hr software for a competitive price. This software allows us to easily update our clients' schedules and personal information in the office and on the go, making scheduling a breeze!

Cons

The only thing that could make Adacare better would be an app; this would allow caregivers to clock in and out of the shifts quicker and easier.

Standard scheduling software

Pros

It's ease of use and ability of employees to access their schedules and information.

Cons

Limited functionality in some areas. There was no functionality to view client and caregiver schedules overlapping, do a monthly view, or email client schedules directly.

Very easy system to use

The overall experience with AdaCare is positive, and there is a really great support team to help with issues.

Pros

How easy the system is to learn and use.

Cons

As AdaCare learn more about the healthcare industry, it provides updates, however the updates may not be the permanent fix at the time.

Training & Cost=A+

Pros

Our agency has been with AdaCare scheduling for 4 years and we have been very pleased. Their customer service/training has been exceptional (A++). Not only have they implemented suggestions to improve the system’s ease of use but have always answered all our questions no matter how simple they may be. Their upgrades to the system is not once a year but many times throughout the year. Because we are a small agency, AdaCare’s cost fits our monthly budget. AdaCare’s cost and their exceptional customer service makes them a high-value scheduling system for us and one we would highly recommend.

Cons

Improvements have been made but more options for the reports would be helpful.