About ContinuLink

ContinuLink provides Home Care and Home Health EMR software solutions for agencies in the pre and post-acute care market. ContinuLink enables the business of caring and has earned the trust of some of the largest and most reputable agencies across the US. Offering powerful, scalable, enterprise solutions, ContinuLink simplifies processes and creates efficiencies across clinical, financial and back office operations. Our mission is to improve the healthcare experience through the people that deliver care, with unwavering commitment to helping Home Care and Home Health agencies deliver quality of care without compromise.


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56 Reviews of ContinuLink

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Showing 1 - 20 of 56 results

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January 2015

Cruz from Bwell Health Care

Time Used: Free Trial

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

January 2015

All in one software including medicaid and staffing

I was operating at a loss, and within six months, ContinuLink turned it around for me. In fact, I now have doubled my revenue and have not had to add an additional back office staff person to manage the growth. ContinuLink is the only software in the industry that understands all my business lines. Medicare is easy. Medicaid waiver and staffing were my biggest needs. Before changing to ContinuLink we tried to use every low-end product that has a great marketing company behind them and sells on price, but it almost bankrupted me. We went from writing off 300K a years to less than 10K since it takes all my units and billing rules off the waivers. If you are ever thinking of doing anything other than Medicare, like Medicaid, staffing, or PD, then you need to look at this system. Don't get sold on the other companies' huge marketing budgets; there is a reason that this group has customers that bill more than 500M a year. They can help drive effiencies that you need to survive in home care today

Response from Complia Health

Replied March 2015

We appreciate your business and look forward to partnering with others companies that have similar business lines. Our goal is to handle all your business lines today and in the future. Medicare, Medicaid, Waiver, Private duty, Hospice and Staffing. .

March 2020

Angela from Gateway Healthcare

Company Size: 51-200 employees

Industry: Health, Wellness and Fitness

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

3.0

March 2020

[SENSITIVE CONTENT HIDDEN] implementation with Gateway Healthcare

Pros

My experience with Mobile Edge implementation was great. [SENSITIVE CONTENT HIDDEN] was wonderful to work with. I always dread implementations with any new program but this by far was the best. She was ALWAYS readily available when I needed assistance.

Cons

The company is still new to the software. We are finding a couple of issues that need to be corrected. I will contact support to hopefully resolve these issues.

Reasons for Choosing ContinuLink

I've been utilizing Continulink for years. I decided to try Mobile Edge to have a one stop system instead of utilizing more than one system to integrate the company growing needs.

Reasons for Switching to ContinuLink

GPS functionality

May 2019

Cathy from Interim Healthcare Honolulu

Company Size: 11-50 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

May 2019

worst choice for small agency

None whatsoever. Using this software means I am wasting unnecessary time on scheduling, payroll and billing each week.

Pros

There's nothing really that I like about this software. For the purpose that I am using it for, it doesn't offer anything beyond other softwares on the market. It's complicated to use (three different ways to enter meal breaks; each resulting in a different invoice and none of the invoices reflecting the correct shift/meal) and old-fashioned in lay-out.

Cons

If your agency is not licensed for medicare, do not use this software. Customer service only goes through submittal of tickets online. Cannot talk to a person. Being the small agency they will take your problem as a 'suggestion for future changes'. Maybe if you are a large agency with more than one location and serving over 1000 patients in Medicare, they pay attention. Not to our agency. Never solved anything for me. You cannot charge state taxes. Billing shift differentials always brings out the invoices incorrectly no matter how you set it up. Most often after submitting a support ticket, there is no response. Any suggestion in the past years from their support did not solve the invoicing problems. It creates a weekly nightmare of manually adjusting wrong line items and sitting there with your calculator adding up the new totals. Stone age. They don't care. Whole lay out very old fashioned and stiff. Doesn't work with Mac. Doesn't work with any other browser than Explorer which annihilates the options for android phone or iPad. Most horrible experience on a daily basis and for the extremely high monthly subscription an absolute rip off. Because it doesn't do it's job for us. They don't care for the small fish and they should rethink offering themselves to small users if they don't want to be bothered.

June 2012

Vicki from Aloha Home Care

Time Used: Free Trial


Ease-of-use

4.0

Customer support

5.0

Functionality

5.0

June 2012

I am a fan of the ContinuLink electronic medical records system. Our organization is a Medicare certified agency, providing care in Florida over a five county district. Our office location is in the middle of our service area, however, it is still over 100 miles from the furthest point of the service area to the office. The agency also accepts some private insurance, some HMO's and Medicare Advantage Plans. We previously used an electronic system that did not meet our needs and the operational reports were cumbersome to generate and had to be exported, sorted, etc. ContinuLink staff worked closely with us with training and questions about building a database. We chose web-based training, and assigned a "super user" that was part of all of the training. We had a lot of help and support through the process, and we got to know who to call for different issues during implementation. We chose to start our in office "go live" first, and then we on boarded the direct clinical staff in clusters to help with their questions and understanding. ContinuLink is web based, point and click, with lots of space for personalized comments about the patient. The HELP section is always available when you are in the program. The customer support folks are friendly and prompt. I am happy to report that if they hear Survey or I can't bill, your problem gets prioritized and you get immediate attention. We have benefited from on boarding this program. We are billing RAPS in an average of 7 days, and finals under 30. The operational reports are easy to read, and the snapshot of your business is quick and leads you to what questions to ask to dig deeper and re-mediate quickly. The user interface and OASIS entry is sequential and the comprehensive assessment makes sense. I love the guidance that is built in, and the artificial intelligence that cues the direct care provider that they need to answer a missed item, or may need to reconsider their response based on other items answered. We have been using the program for over a year. The updates and upgrades are ongoing, and the ContinuLink Team is always asking how to make the program better! This program requires real time commitment to doing the evals and notes as they happen. We have insisted staff upload every night. Assessments have to be completed by hour 48, and we let folks know if they are not getting this done. Is it hard work to get up and running? Absolutely. This is a big change for both internal and external staff! Organizationally, ContinuLink continues to have open communications with our agency and continues to enhance their program to meet the needs of the end user.

March 2020

Natalie from Interim Healthcare

Company Size: 201-500 employees

Industry: Hospital & Health Care

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

4.0

March 2020

My review of Mobile Edge

Overall, the experience has been great. There have been challenges over the past couple months but [SENSITIVE CONTENT HIDDEN] has been wonderful when it comes to assisting us. I have emailed her several times and she always gets back to me right away either through email or over the phone and she will walk me through things step by step until I understand. She has sent recordings or even shared her screen with us to help us understand. There have been a few things that she was not able to fix right away but she still works to figure out a solution. We actually wish we could have her assistance for longer.

Pros

Mobile edge has been easy to learn and easy to use. We have at least 100 employees in my department alone that are using it and I have heard many people saying that they like it more than what we were previously using. The app is easy to understand and navigate. We like that the client information shows up in the app for the caregivers to see. It is nice to be able to go back to previous visits and complete them through the app instead of having to resort to paper charting. We also like the ability to send "blasts" to all caregivers or to a specific group of caregivers regarding open visits and they can accept or decline from their phones.

Cons

When creating the PAS if you enter the wrong disciple or care plan name you cannot go back and revise and that is frustrating. It would also be nice to have a way to communicate with the caregivers through mobile edge. (I think I heard this is an option, but an expensive option). This would be great due to times when we need to send out a broadcast message to all caregivers. This was an option we had before that was very helpful.

September 2020

Christopher from AMI-Wellness Home Health

Company Size: 51-200 employees

Industry: Hospital & Health Care

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

4.0

Functionality

4.0

September 2020

Compliance is in the DNA

We have thoroughly enjoyed the compliance features that we can rely on.

Pros

If you use the system as designed, you will be kept in compliance for all orders and payer authorizations.

Cons

As with all systems , sometimes the options can be overwhelming.

August 2020

Tina from Interim Healthcare

Company Size: 201-500 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

August 2020

Tellus Introgation with [SENSITIVE CONTENT HIDDEN] at Complia Health

[SENSITIVE CONTENT HIDDEN] was my contact at Complia Health and she was very informative and easy to deal with. She made the transition goes very well. Was always available when I needed her and answered all my questions. Training with her was very informative.

Pros

[SENSITIVE CONTENT HIDDEN] made this transition very smooth and easy. I would not hesitate to work with her in the future.

Cons

Nothing really, we had to introgate with Tellus

August 2020

Diane from Visiting Homemaker Service Passaic County

Company Size: 51-200 employees

Industry: Hospital & Health Care

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

4.0

August 2020

Lessons learned

The implementation team was fantastic, everyone coordinated efforts and worked together. They were always accessible and provided great customer service.

Pros

This software has helped us to shorten the reimbursement cycle and maximize cash flow. The system has many checks and balances to prevent errors and create clean claim submissions.

Cons

Finding the best report for the data in question took some time. The type of reports that we were able to get out of our old system were not always accessible in the new system without some manipulation.

September 2020

Candy from Purpose Home Health

Company Size: 201-500 employees

Industry: Health, Wellness and Fitness

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

September 2020

Review

Excellent

Pros

Easy to use. Multiple report that are beneficial.

Cons

Multiple steaps at times to complete a task

November 2020

Marea from Vertical Home Health

Company Size: 201-500 employees

Industry: Hospital & Health Care

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Customer support

3.0

Functionality

4.0

November 2020

Continulink review

Pros

I appreciate how there are so many different reports you can run to find the information you need.

Cons

I dislike the way the schedule calendar is set up. I wish it was more user friendly to navigate through client and caregiver shifts.

February 2020

Danielle from Arcadia Home Care & Staffing

Company Size: 10,000+ employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2020

Highlight Satisfied

Overall, software support from Continulink has been amazing. Specially, [SENSITIVE CONTENT HIDDEN]. [SENSITIVE CONTENT HIDDEN] is very knowledgeable to the system, and makes it easy to speak with her with any ticket because she fully understands what I'm saying for any ticket that is summited, without having to start from square one to explain every step in the process of the software. [SENSITIVE CONTENT HIDDEN] is quick and responds timely to all tickets I submit. She is fantastic and a huge support!

Pros

I love everything about this software. The software allows you to run your business and review it from many different angles from all standpoints of the business.

Cons

One thing that I don't like about the system, is how the system will often 'freeze' or run slow, especially on Monday's. In addition, in the paraprofessional assignment sheet section of software, when saving a plan of care a 'saved successfully' icon will appear and disappear in green - I'd prefer the 'saved successfully' is listed on the screen as it does in all other screens when you make changes to save.

January 2020

Joey from CareGivers Inc

Company Size: 51-200 employees

Industry: Hospital & Health Care

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2020

ContinuLink

Overall we have been able to streamline many processes. I have been able to customize the software to help compliance with supervisory visits, Non Coverage/Discharge notices and documentation.

Pros

Pros - Awesome tech support team. [SENSITIVE CONTENT HIDDEN] (sorry if I missed anyone) are always helpful. [SENSITIVE CONTENT HIDDEN] helps me the most and is able to explain things to help me understand the product.

Cons

Once a schedule processes or a missed visit is placed, you are unable to edit the visit.

February 2020

Timothy from Jewish Family Service Association

Company Size: 501-1,000 employees

Industry: Individual & Family Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

February 2020

Extremely Feature Rich HomeCare System

The ContinuLink "Help Desk" is very responsive and competent

Pros

This software is extremely feature rich. The software is configurable to address almost any situation that arises. This is one of many SAAS packages we use across the breadth of our organization. It is on of the handful of systems that affords the ability to essentially keep a local mirror image of our database via SQL Log Shipping. This affords us a tremendously powerful ability to produce management information tailored to our needs.

Cons

The general ledger module seems overly complex and requires a lot of "care and feeding"

April 2018

mark from healthcare at home, llc

Company Size: 11-50 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

April 2018

On balance, this is a great value

We actually ran into some financial issues and fell behind in our account. The company could have taken a hard line. They could have threatened to shut us down. They didn't do that. Rather, they worked with us in a professional fashion; helped us work out a plan; and then worked with us during the implementation. They person I worked with was had the above attributes.

Pros

very good value for the money. Pretty user friendly. The reports are very self-explanatory. The customer service is good and they do address the issues and do so in a prompt fashion.

Cons

I wish they had a phone app. Also, it would be good if they had API so that third party applications could integrate.

February 2020

Nell from Firstat Nursing Servives

Company Size: 501-1,000 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

February 2020

[SENSITIVE CONTENT HIDDEN] at the Help Desk is the BEST and extremely knowledgable about Continulink

Its a wonderful benefit to have the Help desk help when we need it. New issues arise all the time due to many changes with the Industry and the Software changes.

Pros

[SENSITIVE CONTENT HIDDEN] at the Help Desk. She is always so helpful and knows so much about Medicare billing and the complex world of Oasis submissions. She really knows her stuff and we are lucky to have her.

Cons

Can be complicated sometimes. Lots of steps to change a payer. Could make it much easier to have the choice to choose all visit types to change the new payor at once. Not one by one by one. Very time consuming.

March 2020

Erika from Interim Healthcare - Fort Collins, CO

Company Size: 51-200 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

5.0

Functionality

4.0

March 2020

[SENSITIVE CONTENT HIDDEN] is amazing

ContinuLink isn't necessarily the most user-friendly/intuitive program. However, once trained appropriately it does the job well.

Pros

Honestly, working with [SENSITIVE CONTENT HIDDEN] was the best part of working through this transition in Electronic Visit Verification. She was able to answer questions quickly and concisely, and followed through effectively and efficiently.

Cons

This is not the fault of the designers - it would be nice, however, to have access to some items on a Business Unit level without having to go to the Administrators.

February 2020

Eman from Addus dba Arcadia homecare and staffing

Company Size: 10,000+ employees

Industry: Staffing and Recruiting

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

February 2020

Billing software

I have been using the Continulink since 2010 and I love the system. If there is an issue I enter a ticket in and my issue is resolved almost the same day.

Pros

We work in one system, scheduling, invoicing, payment application , aging. We do not have to use multiple system to complete a task or to research.

Cons

Not a thing, I have used many software for Billing and Continulink is the easiest system to navigate.

December 2017

Erin from Arcadia Home Care

Company Size: 1,001-5,000 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

2.0

Functionality

4.0

December 2017

Use for scheduling and billing of our clients

Pros

Use C-Link to schedule our employees with our clients as well as keeping client records and information. Reporting works well!

Cons

Customer service can tend to be slow, we have had a few hiccups but have been working with C-link now for going coming up on four years. Works well for our current needs.

June 2014

Cruz from Bwell Health Care

Industry: Hospital & Health Care

Time Used: Free Trial


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

June 2014

ContinuLink changed my business.

Pros

I was operating at a loss, and within six months, ContinuLink turned it around for me. In fact, I have now doubled my revenue and have not had to add an additional back office staff person to manage the growth. ContinuLink is the only software in the industry that understands all my business lines. Medicare is easy. Medicaid waiver and staffing were my biggest needs. Before changing to ContinuLink we tried to use every low-end product that has a great marketing company behind them and sells on price, but it almost bankrupted me. We went from writing off 300K a years to less than 10K since it takes all my units and billing rules off the waivers.

Cons

My staff pushed back at first on the strict rules in some areas but quickly understood the benefit. Unlike those low-ends, you cannot just make changes without accounting for them. This is the regulator part that no one should overlook these days.

March 2020

Kristin from Interim Healthcare

Company Size: 51-200 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

March 2020

thoughts

Overall the software is ok. There are many things that could flow better.

Pros

I like customer service they are very helpful.

Cons

I would like to see a box on the navigation bar that you can putt in the items that you use all the time so you aren't always having to hunt for them.