HHA eXchange offers a user-friendly cloud agency management solution for Medicaid and Private Duty agencies. Integrated applications for Billing and Payroll, HR and Compliance, Workforce Management and Mobile give agencies the tools they need to effectively manage clients and caregivers.
This solution offers a high level of compliance on the caregiver, visit, and billing fronts. Their seasoned US-based support and development team stays current on federal, state, and local standards and regulations to keep the system up-to-date, up-to-the-minute.
We like how automated the billing process is with HHA eXchange. Actual users of the system have praised it for decreasing time spent on billing while minimizing errors; we believe that users will like the ability to batch process invoices and receive electronic payments, as well as the fact that the system can easily interface with many accounting and payroll systems. HHA eXchange also interfaces and communicates directly with payer systems, which are often using the HHA eXchange payer solution. These features ensure claims and invoices are accurate, with a minimum expenditure of time.
HHA eXchange partners with agencies that decide to implement the system to ensure a flawless transition, as the solution uses a Workflow Manager that automates and evolves according to the agency’s needs. They strive to exceed expectations, and as an online platform, they offer assistance integrating with third-party systems and comprehensive training that can be conducted either remotely or on premise. The system is suitable for agencies with any number of employees or users, and we typically recommend it to agencies with more than fifty patients.
Abraham from Rishavena Home Health Care
Specialty: Home Health Care
Employees number: 51-200 employees
Used this software for a period of 6 months before returning to Alora Home Health Care Systems.
This program acts as an overall solution to HHA/PCA/Caregiver scheduling and offers an array of features that really surprised me. The focus here is primarily on streamlining the scheduling of caregivers for contracted patients and in that realm alone, HHA Exchange is practically unrivaled. You can focus on other Quality Assurance related issues while HHA Exchange takes the leg work out of scheduling and rescheduling.
The customer service agents for this company are not as attentive or patient as those for other Home Care software companies that I have used. This is the only negative that I can offer.
Maryelena from Preferred Home Care Of NY
easy to use. self taught. lots of features that help the business growth. Reports are easy to find and most important accurate. great seminars to attend as well when new features are available.
the customer service has no follow up set up. you can call 10 times and "they will call you back" don't hold your breath! Half of the time your better off figuring it out yourself.