I enjoy having an account rep who can advocate for our needs immediately. I like that the software is edit-able and we can customize as we go if needed.

Unable to document at the bedside. Reports were limited and not fully inclusive.

I have emailed customer support as well and always have had a good response.

There are glitches in some reporting, causing frustration and delay of tasks, errors. Too many questions on forms that are more or less not helpful, causing more work for clinicians.

I like that it is tied into the Medicare DDE system and is real-time. It makes verifying Medicare benefits and notifying Medicare of admissions so much quicker and easier.

I find at least two charts with this issue per day. This has been going on for over two weeks with no plan to fix the corruption on their end, only for the user to submit a ticket then it gets fixed.

I like the fact of submitting patient data in PIM information rolls over to clinical portion effective immediately.

Very nice personnel - very prompt in attempting to rectify issues.

Love the reports, the ease of use and the quick responses from customer service.

Sometimes information gets stuck in the server.

The horrible interface, the lack of basic input masks for dates, the above mentioned positive is also a negative, as they don't talk to each other very well.

Easy to add different teams, while all in one business unit.

Its ease of use and navigation. Also easily tailored to fit our specific companies needs.

This software is intuitive, and easy to use / user friendly in layout.

I like how simple the software is to navigate around to the difference widgets.

We like that this company specializes in a product that is tailored to home care. It offers interfaces that work with other EMRs.

Overall it will take a bit of time to learn to navigate this program, but once you do you will like the program.

Clinicians have found it a little challenging to get started, but after they get comfortable with it they state it's overall easy to use.

I do like the calendar function in scheduling visits for staff, writing medication orders is simple and having items move to the Plan of care without significant time spent is nice.

It doesn't matter if you're doing a SOC, Recert, Revisit, or Discharge, the process is the same. This was a big positive change for our agency.

Staff is very helpful when I have questions or problems submitting to CMS. They troubleshoot and help me fix what I have started.

We have been very happy with Thornberry's NDoc system.

Software has been around for a while and has been updated to be web-accessible. The best feature is the people at Thornberry.

Their customer service is wonderful. They are very responsive and helpful.

It allows us to efficiently document our visits for hospice patients and it is a user friendly system. It is very customizable and allows agencies to document and track data that is important to them.

I don't like how the careplan is so vague and it is really hard to tell what you need to be instructing on at times.

Great transitions from home health to hospice.

I have struggled with the fact that there are many items in this software product that do not seem to have a logical reasoning for functioning as they do or that they do not appear to work at all.

Our staff really struggled with this and I feel it was the lack of being prepared that led to this.

Company says they are working on it. Currently though, sometimes some of our charting or visit notes get lost.

We are very happy with NDoc and Thornberry, and their customer service has been absolutely wonderful and very responsive.

The product has performed very well and the product support is fantastic. Most importantly the staff at Thornberry is accessible and they have a keen interest in their customers success.

Staff frustration was very high at times and I feel that with proper training adn planning alot of this could have been alleviated.

Speaking from the IT side of a Home Health company, my favorite part about NDoc is the ability to contact somebody within Thornberry in a timely manner.

They are responsive and the process for submitting a help desk ticket is straight forward.

The billing functionality is the most difficult aspect of the system.

US Dollar

Hummingbird is a web-based billing and clinical EMR for hospice and palliative care agencies. Its user-friendly design, workflow, and smart automations save time and costs while staying compliant, reducing errors, and elevating quality patient care at the bedside. Designed for true interdisciplinary use, Hummingbird makes collaboration easy for the entire clinical team (nurses, aides, social workers, chaplains, bereavement coordinators, medical directors, nurse practitioners, and volunteers).

Additional modules include are custom drag-and-drop reporting with a built-in business intelligence database, e-prescribing, and automatic tracking of billing claims statuses (without logging into DDE) pulled directly into the AR. It interfaces directly with many national PBMs, DMEs and CRMs. Hummingbird is compatible with all major operating systems, which allows for instant updates and flexible devices, from laptops to tablets and smartphones.

Hummingbird was developed by mumms Software, who have been focused entirely on hospice for over 30 years, with staff that have spent their careers in end-of-life care. The software was built with direct input from practicing hospice nurses and administrators. 



LongDescription

Patient Records Management

Order Entry

Customizable Reports

Document Storage

HIPAA Compliant

Charting

Electronic Signature

Bereavement Management

Time Tracking by Client

Patient Intake

Care Plan Management

Calendar Management

Clinic Interoperability

Scheduling

Assessment Management

Medication History

Physician Portal

EMR/EHR

Dashboard Creation

Compliance Management

Real Time Data

Claims Scrubbing

E-Prescribing

Client Portal

Workflow Management

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Decision Support

Volunteer Management

Automated Scheduling

Built-In Database

Medical Billing

Customizable Templates

Coding Assistance

Billing & Invoicing

Real Time Reporting

Compliance Tracking

Claims Management

Appointment Management

Records Management

Third Party Integrations

Appointment Scheduling

Insurance Eligibility Verification

Mac OS

Linux

Web browser (OS agnostic)

Windows 10

Price is per ADC, billed monthly with one-time setup fee.

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

Hummingbird

In Person

Live Online

Webinars

Documentation

Videos

We recommend NDoc by Thornberry to growing homecare and hospice agencies seeking software that will help them effectively manage all of their business needs. NDoc is a leading software solution that provides fully integrated functionality; from clinical point of care to scheduling, billing, financial management, and more, NDoc gives each agency complete visibility into every aspect of the business, leading to improved quality of care and a more profitable bottom line.


By automating many of your daily tasks, NDoc helps you and your team move more quickly and accurately through the traditionally complex homecare and hospice scheduling, billing, and clinical procedures. The software can be customized to your agency's unique workflow and policies, while also ensuring that you remain compliant with the latest reimbursement and patient care regulations. 


There are a number of features available that make this an option homecare and hospice agencies should review. The software itself was designed to be extremely user-friendly, with a native workflow that was built around homecare and hospice practices. NDoc also offers the unique Connected Care platform, which is an award-winning application that allows for the rapid exchange of information. This platform seamlessly connects physicians, hospitals, labs, referral networks, and more.


NDoc is best suited to larger homecare and hospice agencies with fifteen or more users. We recommend this software to any agency looking to increase their productivity and cash flow, as well as patient care.



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