Software is intuitive and very stable. Ability to export to Excel for customized reports. The best part is the customer support.

Kantime may not be perfect but they are always making updates and taking suggestions from their users. My concern is the online user manuals are not always up to date.

Again, great product but the customer support is pretty awful. When we call, our knowledge about the product is way beyond the first line of support team. So we have to keep escalating up the ladder to finally find someone who has the knowledge and problem solving skills that we need. This is especially the situation with issues involving billing and revenue cycle management. Poor Customer Service is the only reason I would hesitate to recommend this software.

Compliance and functionality is excellent. I really like the concept of the "widgets". The scheduling functionality works well.

The onboarding and set up was very difficult. I realize that this may be due to our timing as it was a month before PDGM was implemented so no one was available to help us. It took over a year for us to really get the setup correct and we had very little support during this process.

We will have to see how well the system works once we have all of our information in the database. We hope that our field staff will actually be able to truly do point of care documentation. We also hope that their Telephony application works for our HHA staff.

It seems to have convenient features and easy to use dashboards for clinical services. I think the back office portion should link to schedules and all of the services we offer. We will see when we go live next month.

That we have to input the majority of our information from our previous software and we are still expected to pay full price for the monthly cost, plus the initial $ to set up the system and supposedly transition our information to their system to make it useful. It has taken entirely too long to get the product up and go live. We started this process last year and it looks like we will finally be able to input all of our information over the next three to four weeks. We have had to use additional workers and man hours just for data input purposes. Don't know why there is such a high cost of implementation when we have to do the majority of the work ourselves. We have had to continue using and will continue to have to use the old software company and pay the additional cost to have access to our client base until we are absolutely sure we have 100% of our information transferred. In addition, we have to keep a legacy account to access to old patient records and billing. With this system, it does not transfer. We also had to instruct them to enable us to use HHA's as a part of overall billing for clinical services.

I cannot imagine running our business on another Enterprise Package...and I've tried. Thanks KanTime!

Above all else the support we've received from the KanTime staff has been nothing short of phenomenal. From day one they held our hand through every single step of the start up and integration process and made sure we were up and rolling in no time. Ongoing phone support for the past 5 years has been equally exceptional. The staff at KT are always willing to listen to your special needs and help tailor a solution to meet them.

The price may seem higher than other platforms, especially when compared to the "Pay one Price" models. But the value of the overall product, especially when combined with the optional Telephony, is well worth cost.

It's absolutely worth the investment on this software. We looked into various products and compared them before we decided to use this product. Good decision!

Help to improve our efficiency & productivity Can address our needs to grow the business without purchasing additional or different software Easy access safely anywhere when there is the internet Exceptional customer services Very responsive We've been very pleased for the years of using the product.

On the new version, we cannot view all schedules for 24 hours coverage without clicking and seeing it in on the next small window. Not big deal. But we could view all schedules on the old version. I hope it can improve in the next update.