Kinnser Agency Manager Software


 

Kinnser Agency Manager is a web-based solution that provides automatic medicare eligibility checks, claims submission tools and real-time dashboard. The solution also offers instant medi-span drug database screening, fast scheduling, and OASIS checks. Kinnser Agency Manager can be customized to serve home health, hospice, therapy and private duty clinics.

Kinnser offers tools to optimize intake, manage patients' bookings, track referrals, manage authorization and eligibility. Doctors and their staff members can prioritize patient care, schedule daily appointments, manage documentations and more. K-ail, Kinnser's internal messaging system, allows users to attach messages about care directly to the patient’s chart.

Kinnser VisitVerify helps to monitor the status of every home health visit in real-time. The solution is fully HIPAA compliant and meets CHAP, ACHC, JCAHO and state survey requirements. The solution's agency manager tool also includes the functionality and forms for all disciplines (OASIS-C, SN, PT, OT, ST, MSW, HHA). Other features offered include quality assurance, claims management and financial reporting.

 

Kinnser Agency Manager - Real-time monitoring
 
  • Kinnser Agency Manager - Real-time monitoring
    Real-time monitoring
  • Kinnser Agency Manager - HotBox pending tasks
    HotBox pending tasks
  • Kinnser Agency Manager - Automatic Medicare eligibility checks
    Automatic Medicare eligibility checks
  • Kinnser Agency Manager - Episode Manager
    Episode Manager
  • Kinnser Agency Manager - Billing screen
    Billing screen
  • Kinnser Agency Manager - Reports
    Reports
Supported Operating System(s):
Web browser (OS agnostic)

63 Reviews of Kinnser Agency Manager

 

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Software Advice Reviews (54)
More Reviews (9)

Showing 1-20 of 54

Gina from Independent Home Care of Maryland, LLC
Specialty: Home Health Care
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2018

May 2018

Expensive

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

This program had a lot of features that it offered to the consumer
Customer service was great






Cons

More expensive compared to other programs that I was demoing at the time but offered the same features as the competitors

Review Source
 
 

Jane from Delta Montrose Home Health
Specialty: Home Health Care
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

This product does not come up to the promises made at initiation

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Our team will never recommend Kinnser. Their staff are difficult to work with which does not help.

Pros

Use of iPads. The kmail system. There are really no Pros to this product to be discussed. It has been a constant up-hill struggle.

Cons

Where to begin. Customer support is awful....they promise to get back to you and then do not follow up so when you call back they do not know what you are talking about. We are a rural Home Health agency and are often out of service area and Kinnser has an offline feature that they charge extra for but that is cumbersome to use and usually does not work. There is no automatic save on any clinical note so unless you constantly "save" you can loose everything and have to start over. Billing scenario is a nightmare. You cannot use a secondary biller through Kinnser. You have to open several tabs to be able to look at more than one page of Kinnser. Many more issues, including being off-line too many times. For all the issues we have had they will not allow us to break our contract early. Kinnser is very expensive and one would expect high end service.

Review Source
 
 

Sohel from Maritime
Specialty: Home Health Care
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Kinnser Agency Manager - Not the best out there

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

It covers all the detailed rules of Home Healthcare very precisely and makes it almost error-free. This saves lot of time and effort compared to doing the evaluation/notes manually

Cons

User interface and reports are tricky to use. It lacks ease of transition from one screen to another.

Review Source
 
 

Holly from FHH
Specialty: Home Health Care
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2018

April 2018

A "bug" at every turn...

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I thought my old documentation system was bad...but it can get worse.

Pros

I like that you can plot out the calendar for the entire certification period all at once at the beginning.

Cons

Where do I even start? The customer service is insanely horrible. A phone call will take you about 45 minutes to reach a person. When they talk with you, they will "have to look into that and get back with you." When they do get back with you, it will be a at least a week later, often with no resolution. Nothing flows that is supposed to flow. Every time something doesn't work, they say that it's "a bug and we're looking into it." The "training" didn't go over even half of the system. The email within the system doesn't time stamp and becomes a long jumbled mess. THIS SYSTEM HAS COST MY AGENCY STAFF AND AN INSANE AMOUNT OF MONEY. It very well may cost us the agency. I do not recommend this system AT ALL!!!!

Review Source
 
 

Molar from Home health
Specialty: Home Health Care
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

New Ownership Not Good Service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

User friendly, was good when it was with the original builder. Easy to navigate. Good reports options

Cons

With New owner the price now is Expensive with poor customer support, BEWARE and make sure read the contract cause there’s a lot of Gray areas favoring the them.

Review Source
 
 

Danei from Beyond Home Health Care Services
Specialty: Home Health Care
Number of employees: 11-50 employees Employees number: 11-50 employees

March 2018

March 2018

Overall easy to learn

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

The software improved significantly when the progress to goals was added

Pros

Easy to document all in one page. No need to go to different areas of a patient chart to add information regarding your visit/assessment

Cons

Not a lot of free text area on the assessment to document information not preset as part of the assessment form.

Review Source
 
 

Johanna from Renew Home Health
Specialty: Home Health Care
Number of employees: 51-200 employees Employees number: 51-200 employees

February 2018

February 2018

Kinnser EMR

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Web based and ease of use for clinicians. That is really the only reason we continue to use them at this time.

Cons

We have used this system for years but have recently become quite unhappy with the product. This EMR has refused to take simple steps to assist agencies to be compliant with the new COPs. Example: They refuse to add a hospital risk assessment tool to the comprehensive assessment. This leaves their customers searching for a method to identify a patients hospitalization risk through outside resources. Instead of putting in standardized assessment tool, such as the ones they include for Pain Assessment, Fall Risk Assessment, Nutritional Assessment and Skin Assessment, they refer their customers to Riskpoint, an expensive "hospital risk management tool" add on Kinnser offers.

Review Source
 
 

Rob from Home Health
Specialty: Home Health Care
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2018

February 2018

Physical Therapist using Kinnser Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I have used five different EMR systems (but no other Home Health Specific ones) and find Kinnser to be the most frustrating of all of them. Kinnser migh be the best "bang for the buck" or even the best Home Health option, but I would encourage potential subscribers to shop around and/or ask for a trail (as difficult as that would be as were talking EMR here) first.

Pros

Interface is generally fairly intuitive. Daily notes are well organized. Perhaps its greatest strength is the interface for performing an OASIS SOC note. It makes the best of a long document. Customer support, while rarely able to solve the issues I have had, are professional and courteous and wait times are reasonable.

Cons

There are many. Keep in mind that I am a fairly new PT (graduated May 2016) and have been using Kinnser for almost 3 months. However, while I am no computer programmer, I consider myself computer literate and well above average in using applications like MS-Excel. Here are my biggest complaints with Kinnser:
-there is no auto-save feature, which still causes me to lose information on a weekly basis (How hard is it to click save? Answer: Not especially hard, but if you make a few quick notes and get back to working with a patient, surprisingly so.)
-The system is supposed to time out in 45 minutes if work isn't saved (note: this is not 45 minutes of no use, but 45 minutes of not being saved). This seems quite generous, but note that this is 45 minutes in theory. There are other issues with the time out feature as I will explain below. Today, I was writing in the assessment section and the time out screen popped up (warning you to "click here to stay signed in" or "click here to sign out"). A five minute timer runs in this pop-up window. Fair enough. But it had not been 45 minutes since I last saved and when I spoke with Customer Support (no wait time on the phone, which was nice), they told me that it had been only nine minutes since it last saved. I wouldn''t have even called Customer Support if the "Click here to stay signed in" button worked, but it didn't. It just reset the timer. Re-clicking it only reset the timer again. Indefinitely. So I called Customer Support. When I asked for an explanation as to why the timer feature was not working they told me that they had updated Kinnser the previous evening and since I had not cleared my cache and cookies , this essentially made the time-out clock poorly calibrated and not work. I can't refute that argument as I had only cleared my cache the previous afternoon, not previous evening. I pointed out that roughly fifty percent of the time the "stay signed in feature" does not work and either logs me out or just resets the clock indefinitely when the timer does show up. I clean my Browser's cache weekly. They had no explanation for this. (Customer support is again very patient and friendly throughout all of this).

-Viewing past notes is very cumbersome as it will split the subjective written portion (or objective or assessment) into separate parts of the generated pdf. (The subjective portion will start at the beginning of the note, but then users will have to scroll down to the bottom of the note to read the rest of the subjective portion.) It's like reading a newspaper, but having to switch multiple times between the front page and some page in the middle of the paper. Very weird. I have not asked for an explanation for this.

-While I did say the OASIS is fairly well organized for the initial run-through of the note, going back to edit could easily be made more efficient. Sections are divided into Prognosis/ADLs/Nutrition/Medication/Endocrine/etc pages, but if you have been asked by a supervisor to correct mistakes and (s)he only provides the "Moo Number" (ex. M-2205), and you aren't experienced enough in the OASIS to know immediately what section that is in, you have to go hunting for it. It would be great if they could put a "Moo Number" index with hyperlinks, or failing that, put the range of Moo Numbers for each page after on the menu screen. It would make navigating the OASIS for editing much faster.

-K-mail. K-mail is a form of inter-office email. Imagine a pre-year 2000 web based email system. That's kmail. It works, it's functional, but that's it. If you reply or forward a kmail, the previous author's message is not indented or color changed. In the rare long kmail exchange, it could be near impossible to tell who wrote what or when one response starts or ends unless each author started and finished with a salutation.

-Those last two complaints about the OASIS and K-mail are indicative of most of my concerns with Kinnser Software. It's that there are so many things that seemingly could be made more efficient or user-friendly without gutting the program, but remain unaddressed. If Kinnser was in Beta or a free program, I'd be willing to overlook a lot of its issues and annoyances. But Kinnser is not free. (I don't know how much my employer pays for a subscription relative to other EMRs.) I've used five different web-based EMRs in my short career/internships and while I had complaints about all of them (smart/cassamba, webPT, others I don't recall the name of now), none have so frequently frustrated me or resulted in lost data as often as Kinnser. Frankly, it drives me nuts. I've worked with Cassamba/smart much longer than Kinnser (10 months versus 3) but have only called Cassamba for support maybe three or four times. I call Kinnser with an issue possibly an average of almost once per week.

Review Source
 
 

Lola from Carepath Healthcare
Specialty: Home Health Care
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2018

January 2018

Not too good an experience

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Customer service experience is bad. You could be on hold for over 30 minutes and the call will eventually be cut . Even when you leave a call back number, they hardly return calls.

Pros

Saves a lot of paperwork. The weekly eligibility tests helps a lot in tracking change in payer source.

Cons

Navigating patient's home health episode is time consuming especially patients that has more than 3 episodes . It's disappointing that one could not even modify visit frequency on the OASIS once entered, even though not completed or even exported.

Review Source
 
 

Ashleigh from Heart 2 Heart `
Specialty: Private Duty
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

Positive experience

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The ease of training, and the xtra trading videos were a big help. I liked the price of the software.

Cons

Sometimes the system froze up and it would be a couple of hours before it started properly working again.

Review Source
 
 

Arica from Quality Home Health and Hospice
Specialty: Hospice Care
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2017

December 2017

Extremely usable

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

Ease of use and helps satisfy all regulations to keep your agency compliant. Control remains in the hands of the administrative staff to reduce error rates.

Cons

Unable to tailor much to your own agency. Although, this isn't much of a con as Kinnser does a great job at giving you great forms and reports.

Review Source
 
 

James from Financial services company
Specialty: Home Health Care
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

first time user

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I like its simplicity and the recorded training sessions. Also, the software is arranged in such a way that even a novice user is able to get things going.

Cons

Sometimes I have questions that I don't have quick answers for and I don't want to do a whole new training session. It would be helpful to have live help...like live chat.

Review Source
 
 

Leslie from Intrepid
Specialty: Home Health Care
Number of employees: 201-500 employees Employees number: 201-500 employees

November 2017

November 2017

Could be a lot better

Ease-of-use

Functionality

Product Quality

Customer Support

Over all, Could be a better product if you would consider the clinician out in the field and make more user friendly. I think it was geared to sell it to office admin.

Pros

Takes the place of a lot of paper, I can find out information without calling office, saves trips to office.

Cons

NO AUTO SAVE. I spend so much time rewriting notes because it doesn’t always load correctly, or if I’m busy with a pt for too long, it drops off line, I then chart more and when I save I find out NOTHING WAS SAVED.. modern software auto saves.
The font is difficult to read on tablets, it does not work well on non iPad tablets. Information needed on a pt is not easily accesssble. You have to leave your note and Enter 2 more areas to get basic stuff like DOB, Dr info or medication info, then you risk LOOSING EVERYTHING YOUVE CHARTED BECAUSE IT DIDNT LOAD.theres got to be better solutions than this software.

Review Source
 
 

TIM from PREBLE HOME HEALTH SERVICES, LLC
Specialty: Home Health Care
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

KINNSER IS CLEAR FOR PT EVALUATIONS

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

CLEAN FORMS, WEB BASED, OASIS IS CLEAR AND EASY TO PERFORM, GOOD BILLING DUTIES, DASHBOARD IS GREAT,

Cons

PRICE!!!! PRICE!!! CALENDAR IS HARD TO FILL OUT AND WOULD BE BETTER IF IT LOADED FROM EVALUATION, GOALS SHOULD BE LISTED AND HAVE THE ABILITY TO ADDRESS FROM PTA NOTES

Review Source
 
 

Brittany from Trilogy Home Healthcare
Specialty: Home Health Care
Number of employees: 501-1,000 employees Employees number: 501-1,000 employees

September 2017

September 2017

Not what we needed

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This system wasn't for us. Kinnser houses several smaller agencies and doesn't have the capability for a larger agency that does a lot of business. For a paperless system, we still use a lot of paper and man power to make sure things get done timely and efficiently.

Pros

There were very few pros for this. I liked the functionality for the clinicians and the sticky notes. I liked the ability to change their review percentages and I liked their workflow for reviewing items, but there were a lot of pros to this, as well. I liked that it was web based.

Cons

It lacked a lot of functionality and the ability to create hardstops; clinicians were able to submit blank notes and Oasis just so they could get paid. The QA process was lengthy. Everything had to be double checked because the ability to submit notes without hardstops. The QA percentage could be dropped, but missed visits wouldn't still go to QA manager so that the supervisor would know to make sure the physicians were notified. There are several gaps in the system.

Review Source
 
 

DENA from 1ST TEXAS HOME HEALTH
Specialty: Home Health Care
Number of employees: 51-200 employees Employees number: 51-200 employees

August 2017

August 2017

NEEDS UPDATING

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

EASE OF USE BY CLINICIANS AND OFFICE STAFF, EASY SCHEDULING, EASY BILLING, COMMUNICATION AMONG CLINICIANS, INTERNET BASED

Cons

NEEDS UPDATING OF TECHNICAL ASPECTS, NEEDS BILLING UPDATES, NEEDS GOAL AND INTERVENTION UPDATES, NEEDS POC UPDATES

Review Source
 
 

Jane from Quality Hospice care
Specialty: Hospice Care
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

Im not sure when the last contact was made with the vendor because when I started with this agency in April, the contact person on our side had been gone since last September and no one had had any good orientation to the software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I am looking forward to our new software

Pros

I have not discovered anything that I like about Kinnser.I have used other systems that have issues bit this is the worst i have come across

Cons

The IDT meeting is tedious and causes us to take hours when it should be less than 90 minutes-the careplanning set up makes no sense scheduling is complicated and too many steps involved

 
 

Krista from ETHH & ETM
Specialty: Home Health Care
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

This is the BEST product!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This system, compared to others, is better.
Do not waste your time and money with other software.

Pros

Ease of use.
Has written, as well as, online training and instructions.
Customer Support response time is almost immediate.
New users can train in less than 1 hour.
Reports and software functions are "compliant".
This software ensures "Survey Readiness".
Training is flexible.

Cons

Take the extra time to utilize the offered Kinnser Agency Process Review. This was the most effective way to ensure your processes are going to be addressed within implementation training.

 
 

Kevin from Shepherd Personal Hospice
Specialty: Home Health Care
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Very Easy and Popular Software, Not perfect

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

Extremely popular, especially with your contracting therapy agencies
Easy to use, simple
Follows Medicare Requirements
Good Support Staff

Cons

Very fixed software, customizability is hard to accomplish
Not great billing HHRG information about what contributed to Oasis assessment points
No DDE software as part of the agency manager

 
 

Rebecca from Pulse Homecare
Specialty: Home Health Care
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2017

February 2017

Point of view from a field nurse

Ease-of-use

Functionality

Product Quality

Customer Support
N/A

After years of paper charting out in the field and seeing other nurses with other companies use computers, I begged my superior to get something like that for us. Shortly thereafter we had our Kinnser system in place. From day one my world was changed! So much easier, faster, and complete. Being able to pull notes forward is amazing. This enables each note to stand alone and the next nurse out gets a complete picture of what's happening. I may write information in the cardiac drop down box, for example. I want everyone who sees's this pt to see this information, but if I had to rewrite it each time it would likely have just been charted on the first note and I wouldn't have rewritten it again. I love this system!

Pros

Biggest pro is pulling the last note, with it's information forward. If another nurse has seen the patient the week before, you see his or her note and have the latest information about what's going on.
Being able to update the meds immediately in the home and generate orders and communications immediately on the spot saves tons of time.
I feel safer in that I can pull up exact Dr's orders while out in the field. Less middle man communication.

Cons

I love love love the drop down boxes it enables more specific charting right under that specific body system when needed, unfortunately the pain section has no drop down box. This, to me, is a more important area than many of the others to have more room to write. You are limited under all sections under this title so that you are not able, at times to present a true picture and are left to chart what is happening elsewhere within the note. This would seem to be an easy fix. Please add more charting room here and I would be one happy nurse.

Advice to Others

Makes charting faster, easier, more accurate, and you'll have more continuity of care. Try this system and you will not be disappointed. You will wonder how you ever survived without it!

 
 
 
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Showing 1-9 of 9

Richelle from Apollo Home Care

June 2018

June 2018

An easy to navigate software

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Pros

It is excellent for saving previous tasks and ability to recall previous notes so information that may be unchanged does not have to be reentered again. Easy access to other care coordinators information.

Cons

With a "swipe" (by accident) to right, you lose all data entered if it had not been saved.
Inability to return to submitted note without administrator making it accessible for you to return to note. Administrator may not always be available at the time I am in need of making corrections to a task that has already been submitted. Dependent on administrator to schedule patient tasks.

Review Source: Capterra
 

cassie from Med-Corp Health Services

January 2018

January 2018

I have really enjoyed using Kinnser and feel it has made our business much more efficient.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I feel like it is very user friendly and customer support has always been extremely helpful in any issues we have had and in finding ways to customize the software to support our needs.

Cons

I am not a fan of the new help button in the bottom right of the screen after a recent update, i have also noticed that when you update the date of a task that is past due it does't go back to "black" it will stay "red"....so basically just a few minor quirks here and there.

Review Source: Capterra
 

Whinley from J and L Home health

January 2018

January 2018

its an ok software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

PPS PLUS is what it is carrying for me right now. It basically is probably what makes it unique from other softwares. You don't need an icd 10 book to finish coding. PPS Plus so far is accurate and a perfect guide.

Cons

The ease of use as what their marketer says. I don't really find it user friendly enough. especially that you cannot open multiple windows with it without it acting up. Having multiple windows working separately definitely gives a user an edge.

Review Source: Capterra
 

Darrell from Allegiance Home Health Services
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2017

December 2017

Disappointing Start but happy with the product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Nurses stopped complaining about software that was too difficult to use.

Pros

User friendly
Web-based
Company stays on top of regulatory changes
Online and web-based training library is comprehensive

Cons

New agency training stinks. It was 95% geared toward field nursing and 5% toward back office support. Of all the issues that we have had, I can honestly say 90% of them wouldn't have come up with proper training in the beginning. In hindsight, the most important issue that I did not know was that Kinnser does not systemically submit OASIS. I came from a software that had its issues, but in the 7-8 years I used it, I never once had to submit OASIS manually. It was done by the software vendor with no thought on my part. Therefore, when we switched to Kinnser, this wasn't an issue on my radar. I never thought to ask. We began using Kinnser in January 2017 and it wasn't until late March that we figured out OASIS wasn't being submitted. Then we had to go thru a setup process with Kinnser that should been part of implementation. The submitter ID was setup incorrectly which delayed submission. We had our first successful submission the first week in May, but meantime Palmetto/Medicare implemented a new rule on April 1, that they wouldn't pay any claims when the OASIS were submitted after 30 days. Palmetto denied payment in finals and recouped another in RAPs already paid. This minor issue costs my agency. Needless to say, Kinnser cut me off at the beginning of the next month because our payment was late. They didn't care that they contributed to the issue.
In addition, we had multiple billing issues.

Review Source: Capterra
 

Richard from OneCare Hospice

May 2017

May 2017

The Best I have Ever Used!

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Pros

I haven't used such an easy system for Home Health. I have had some pretty difficult systems but Agency manager by far is the easiest!

Cons

I don't have a lot of cons to think of but one I could say would be sometimes it freezes up on me and makes me lose what I was working on but that never really happens often for us. When it does, we just give the technical support a call and they usually just tell us it was a glitch and it should be fine if we log out and back in.

Review Source: Capterra
 

Dyllan from OneCare Hospice of CA
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

We Love Kinnser

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

When I joined the company over 2 years ago, I was taught the ropes of Kinnser Agency manager and Kinnser Hospice. I thought and still think that it was very easy to navigate and learn everything I needed to know!

Pros

This is a great product with fast response times and amazing functionality. One click and you are right where you need to be.

Cons

Sometimes it's very slow and customer service isn't very helpful. They have slow response times and sometimes even tell us they are unable to help.

Advice to Others

Be open to learning everything you can about the product. Take tutorials, lessons and tips on anything and everything so you are able to emerge yourself in the product.

Review Source: Capterra
 

Alicia from Orlando Senior Health Network

October 2015

October 2015

Buyer Beware

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

The financial applications do not work. Balances are created twice (or more) causing huge overstatements in revenue and AR. This occurred in our agency in 2012 and we were assured it was fixed. Many people in our company lost their jobs because of the huge financial impact of these overstatements. After using a manual spreadsheet for 2 years, we transitioned back to using their financial reporting and it is occurring again. The VPs of the company know about the problems and do not alert their clients. They are unable to give timeframes on fixing the problems and seem unconcerned.

Review Source: Capterra

  Response: Kinnser Software, Kinnser Software, Inc.

Date: November 2015

November 2015

 

Hi Alicia,

We are sorry to hear that you've experienced difficulty with the financial applications within Kinnser Software. I understand that the leaders of our Product and Services Teams are working with your agency to resolve the issues you've encountered and I trust that they will be able to alleviate your concerns.

If you have any questions in the meantime, please feel free to email me at angie.li@kinnser.com.

We value your business and feedback, and as your software partner, we take your concerns seriously.

Angie Li

 

Dipesh from Professional Therapy Solutions

April 2015

April 2015

Great product which is comprehensive, compliant, and cost effective

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

This is one of the only product which is complete in providing the continuum of Therapy and Agency integration, which helps bring the staffing and the Agency integrated.

Review Source: Capterra
 

Angie

May 2018

May 2018

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Support
Source: GetApp