About WellSky Home Health

WellSky Home Health (formerly Kinnser Agency Manager®) is a web-based, mobile software solution that provides automatic Medicare eligibility checks, claims submission tools, and real-time dashboards. The solution also offers instant Medi-Span drug database screening, fast scheduling, and OASIS checks. WellSky Home Health can also be customized to serve hospice, therapy, and private duty agencies.

WellSky offers tools to optimize intake, manage patients’ bookings, track referrals, and manage authorization and eligibility. Doctors and their staff members can prioritize patient care, schedule daily appointments, manage documentation, and more. WellSky’s internal email messaging system allows users to attach messages about patient care directly to ...


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Supported Operating System(s):

Web browser (OS agnostic)

78 Reviews of WellSky Home Health

Average User Ratings

Overall

3.4 / 5 stars

Ease-of-use

4.0

Value for money

3.0

Customer support

3.0

Functionality

3.5

Ratings Snapshot

5 stars

(25)

25

4 stars

(14)

14

3 stars

(13)

13

2 stars

(17)

17

1 stars

(9)

9

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 78 results

January 2018

cassie from Med-Corp Health Services

Verified Reviewer

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2018

I have really enjoyed using Kinnser and feel it has made our business much more efficient.

Pros

I feel like it is very user friendly and customer support has always been extremely helpful in any issues we have had and in finding ways to customize the software to support our needs.

Cons

I am not a fan of the new help button in the bottom right of the screen after a recent update, i have also noticed that when you update the date of a task that is past due it does't go back to "black" it will stay "red"....so basically just a few minor quirks here and there.

November 2020

Justin from Hospice of North Central Oklahoma

Company Size: 11-50 employees

Industry: Medical Practice

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

November 2020

WellSky for Hospice

WellSky far surpasses the previous software we used a few months ago.

Pros

WellSky for Hospice has simplified managing my patient load and insuring that all of my workload is organized. Charting is simple and easy on this software.

Cons

The Messaging feature does not allow you to scroll through messages while viewing a message. If you receive several messages, you have to constantly back out and view each individual message.

Reasons for Switching to WellSky Home Health

Numerous IT issues and difficulty in the software.

December 2017

Darrell from Allegiance Home Health Services

Company Size: 11-50 employees

Industry: Health, Wellness and Fitness

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

3.0

Functionality

4.0

December 2017

Disappointing Start but happy with the product

Nurses stopped complaining about software that was too difficult to use.

Pros

User friendly Web-based Company stays on top of regulatory changes Online and web-based training library is comprehensive

Cons

New agency training stinks. It was 95% geared toward field nursing and 5% toward back office support. Of all the issues that we have had, I can honestly say 90% of them wouldn't have come up with proper training in the beginning. In hindsight, the most important issue that I did not know was that Kinnser does not systemically submit OASIS. I came from a software that had its issues, but in the 7-8 years I used it, I never once had to submit OASIS manually. It was done by the software vendor with no thought on my part. Therefore, when we switched to Kinnser, this wasn't an issue on my radar. I never thought to ask. We began using Kinnser in January 2017 and it wasn't until late March that we figured out OASIS wasn't being submitted. Then we had to go thru a setup process with Kinnser that should been part of implementation. The submitter ID was setup incorrectly which delayed submission. We had our first successful submission the first week in May, but meantime Palmetto/Medicare implemented a new rule on April 1, that they wouldn't pay any claims when the OASIS were submitted after 30 days. Palmetto denied payment in finals and recouped another in RAPs already paid. This minor issue costs my agency. Needless to say, Kinnser cut me off at the beginning of the next month because our payment was late. They didn't care that they contributed to the issue. In addition, we had multiple billing issues.

August 2021

Chloe from Medi HH

Company Size: 10,000+ employees

Industry: Health, Wellness and Fitness

Time Used: Less than 12 months

Review Source


Ease-of-use

4.0

Value for money

2.0

Customer support

1.0

Functionality

3.0

August 2021

Read Before Using Product

Overall not happy with this product. When the website is down you can't do anything nor be productive during that time and wasting time especially during the middle of the day. This product would be great if the site didn't crash almost weekly. It seems like they need more computing power on their back end to handle all the work being done through their site.

Pros

I love the system overall. It is very easy to use and learn.

Cons

They have a terrible tech support/ overall system platform. The system crashes it seems like almost at least once weekly which makes it challenging to actually get notes done. I would love for these issues to be resolved because then I would love this product even more. The system crashes for anyone using it (I have a friend that uses this company as well with a different company and has the same issues as myself).

September 2018

Tim from CMHC

Company Size: 51-200 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source


Ease-of-use

4.0

Functionality

3.0

September 2018

Clinical review

Generally Kinnser is a good program. It’s definitely on the pricier end of the spectrum, but has less faults than a lot of other major systems.

Pros

The organization of the program was easy to understand—the patient chart mirrors the way that paper charts used to be organized, including the tabs on the top of the page. The calendar in the chart also makes it easy to see when other disciplines are making visits as well.

Cons

I didn’t like that some of the features that make Kinnser a good program required additional purchases. Things like importing parts of the notes (like diagnosis in the therapy notes) are necessary to have, and the “extras” weren’t transparently verbalized prior to purchase. Also, the therapy functional assessments are the same not as the initial evaluations, which requires a lot of effort to ensure insurance compliance.