WellSky Home Health

RATING:

3.41

(80)

About WellSky Home Health

WellSky Home Health (formerly Kinnser Agency Manager®) is a web-based, mobile software solution that provides automatic Medicare eligibility checks, claims submission tools, and real-time dashboards. The solution also offers instant Medi-Span drug database screening, fast scheduling, and OASIS checks. WellSky Home Health can also be customized to serve hospice, therapy, and private duty agencies. WellSky offers tools to optimize intake, manage patients’ bookings, track referrals, and manage authorization and eligibility. Doctors and their staff members can prioritize patient care, schedule daily appointments, manage documentation, and more. WellSky’s internal email messaging system allows users to attach messages about patient care directly to the patient’s chart. ...
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WellSky Home Health Reviews

Overall Rating

3.41

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

3

Value for money

3

Functionality

3.5

Showing 1 - 5 of 79 reviews

Rebecca

Company size: 11-50 employees

Industry: Hospital & Health Care

Time used: More than 2 years

EASE OF USE

5

FUNCTIONALITY

5

February 2017

Point of view from a field nurse

After years of paper charting out in the field and seeing other nurses with other companies use computers, I begged my superior to get something like that for us. Shortly thereafter we had our Kinnser system in place. From day one my world was changed! So much easier, faster, and complete. Being able to pull notes forward is amazing. This enables each note to stand alone and the next nurse out gets a complete picture of what's happening. I may write information in the cardiac drop down box, for example. I want everyone who sees's this pt to see this information, but if I had to rewrite it each time it would likely have just been charted on the first note and I wouldn't have rewritten it again. I love this system!

Pros

Biggest pro is pulling the last note, with it's information forward. If another nurse has seen the patient the week before, you see his or her note and have the latest information about what's going on. Being able to update the meds immediately in the home and generate orders and communications immediately on the spot saves tons of time. I feel safer in that I can pull up exact Dr's orders while out in the field. Less middle man communication.

Cons

I love love love the drop down boxes it enables more specific charting right under that specific body system when needed, unfortunately the pain section has no drop down box. This, to me, is a more important area than many of the others to have more room to write. You are limited under all sections under this title so that you are not able, at times to present a true picture and are left to chart what is happening elsewhere within the note. This would seem to be an easy fix. Please add more charting room here and I would be one happy nurse.

Jenny

Company size: 51-200 employees

Industry: Hospital & Health Care

Time used: More than 2 years

Review Source 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

September 2019

Daily Use of Kinnser

Pros

critical data from prior notes can carry forward, there are easy to access reports to determine where charts are in the billing process, there is a robust scrubber that detects errors that will reduce reimbursement and/or star ratings

Cons

Goals components are only nursing based - Library is very cumbersome for goals that are not specific to nursing - they can be set up for other disciplines but it is awkward and hard to use

Reasons for switching to WellSky Home Health

better support for billing and reimbursement

Rob

Company size: 11-50 employees

Industry: Hospital & Health Care

Time used: More than 2 years

Review Source 

This review was submitted organically. No incentive was offered

EASE OF USE

2

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

February 2021

PT Rob from Home Health Returning to Review Almost 3 Years Later

In brief, these issues remain: -No auto-save feature ("We're working on one, I've been told." That was 2 years ago.) I don't really lose much anymore due to the lack of an auto-save feature because I have given up with Point of Service documentation and do about 90% of my note at home. It is very difficult to do POS documentation, especially evaluations. The two PTAs and OT at my company do minimal POS documentation as well. One of the other PTs maybe does 50% of her documentation POS. -The system still times out earlier than 45 minutes with more than acceptable frequency, resulting in lost work. -Viewing past treatment notes is very cumbersome and the layout is breaks up the flow and makes reading difficult. This is perhaps the most unforgiveable failure because it is so short-sighted and would be easy to fix. -Kmail, the in-EMR messaging service has a user interface straight out of the 1990's. If you appreciate the features from modern (post 2000) messaging services, you will be disappointed. And more recently, they "upgraded" the "Tests and Measures" feature for, say Berg Balance Assessment, 30"STS, Tinetti, etc. Before, you could just write in the scores. Now you have to navigate to a new page and if you type "30 " instead of "30" (Note the extra space in the first "30"), it will flag it as "not a number." It's not like MS-EXCEL, where they calculate a difference, it's just text! All in all, it's slow & cumbersome. There is way too much clicking!

Pros

Customer Support is friendly. The software is fairly intuitive and takes very little time to learn. I am a Home Health Physical Therapist using Kinnser/Wellsky Software since Fall of 2017.

Cons

Wow! I have been using this software since fall of 2017. I last wrote a review in February 2018. Of significance, NONE of the issues I had in February 2018 have been addressed. Please see that review so I don't have to repeat the details. Further, the changes they have made (very few from the perspective of an in-the-field-clinician) have made the EMR worse, not better. I AM THINKING OF QUITTING MY JOB OVER THIS SOFTWARE! It makes me very depressed and makes productivity very difficult. I note that very few of the reviewers on this website are clinicians in the field. In my limited experience, most don't like it.

Tim

Company size: 51-200 employees

Industry: Hospital & Health Care

Time used: More than 2 years

Review Source 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

4

FUNCTIONALITY

3

September 2018

Clinical review

Generally Kinnser is a good program. It’s definitely on the pricier end of the spectrum, but has less faults than a lot of other major systems.

Pros

The organization of the program was easy to understand—the patient chart mirrors the way that paper charts used to be organized, including the tabs on the top of the page. The calendar in the chart also makes it easy to see when other disciplines are making visits as well.

Cons

I didn’t like that some of the features that make Kinnser a good program required additional purchases. Things like importing parts of the notes (like diagnosis in the therapy notes) are necessary to have, and the “extras” weren’t transparently verbalized prior to purchase. Also, the therapy functional assessments are the same not as the initial evaluations, which requires a lot of effort to ensure insurance compliance.

Abraham

Company size: 2-10 employees

Industry: Financial Services

Time used: Less than 6 months

Review Source 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

2

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

July 2019

Competent but not Competitive

Pros

When I found out that a new client was using Kinser, or what they called Wellsky, I was skeptical because I had never heard of it before. When I was finally given clearance to use the software, I found it to be chock full of features and resources that even some competitors were slow to adopt. It can be difficult to use at times because of numerous technical bugs and some very avoidable issues with the OASIS resource, but it is very useful if you do not have another software for your medical company.

Cons

I did some research and was confident that I would be able to use The software with relative ease, especially after reviewing the so-called manual, which was really just a few pages of “How-To” for computer illiterates. I was wrong. It took WAY too long to understand this program before I realized that I wasn’t losing my mind, but that the program itself was terribly plagued with bugs and technical issues. I am constantly signed out when I’m barely idle for ten minutes, and sometimes I even click the “stay signed” button that pops up and I’m signed out anyway, I can’t seem to find clinical notes and data necessary for billing - it’s as if the PTs and RNs post them and then they’re lost in the Kinser Matrix. I have had more issues billing and exporting digital claim files with this software than any of its contemporaries. I can not recommend this until they get their act together.

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