Kinnser Agency Manager software


64 reviews(3.5/5)
64 reviews(3.5/5)

Kinnser Agency Manager is a web-based solution that provides automatic medicare eligibility checks, claims submission tools and real-time dashboard. The solution also offers instant medi-span drug database screening, fast scheduling, and OASIS checks. Kinnser Agency Manager can be customized to serve home health, hospice, therapy and private duty clinics.

Kinnser offers tools to optimize intake, manage patients' bookings, track referrals, manage authorization and eligibility. Doctors and their staff members can prioritize patient care, schedule daily appointments, manage documentations and more. K-ail, Kinnser's internal messaging system, allows users to attach messages about care directly to the patient’s chart.

Kinnser VisitVerify helps to monitor the status of every home health visit in real-time. The solution is fully HIPAA compliant and meets CHAP, ACHC, JCAHO and state survey requirements. The solution's agency manager tool also includes the functionality and forms for all disciplines (OASIS-C, SN, PT, OT, ST, MSW, HHA). Other features offered include quality assurance, claims management and financial reporting.

Supported Operating System(s):
Web browser (OS agnostic)

64 Reviews of Kinnser Agency Manager

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  • RIchelle from Apollo

    Number of employees: 11-50 employees

    August 2018

    PT notes

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    Ability to duplicate information from previous notes
    Ability to create templates for future use
    Ability to change schedule once it has been scheduled by administrator

    Cons

    Password has to be updated at least once per month, it autoupdates
    This software does not autosave, can easily lose information if note is closed out without saving
    Dependent on administrator to start or schedule appointments
    If note has been submitted, unable to gain access to note unless administrator reopens

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Kim from Moore Home Health Care, Inc

    Specialty: Home Health Care

    Number of employees: 51-200 employees

    July 2018

    Full Service Software

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    Would recommend this software to Medicare driven agencies!

    Pros

    This software is ideal for Medicare Home Care Agencies as it will meet the needs of the administrative staff.

    Cons

    The one issue we found was that the software does not work well for Medicaid and State sponsored payer sources.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Gina from Independent Home Care of Maryland, LLC

    Specialty: Home Health Care

    Number of employees: 11-50 employees

    July 2018

    Great Program

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    This program had a lot of features that it offered to the consumer Customer service was great

    Cons

    More expensive compared to other programs that I was demoing at the time but offered the same features as the competitors

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Jane from Delta Montrose Home Health

    Specialty: Home Health Care

    Number of employees: 11-50 employees

    April 2018

    This product does not come up to the promises made at initiation

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Our team will never recommend Kinnser. Their staff are difficult to work with which does not help.

    Pros

    Use of iPads. The kmail system. There are really no Pros to this product to be discussed. It has been a constant up-hill struggle.

    Cons

    Where to begin. Customer support is awful....they promise to get back to you and then do not follow up so when you call back they do not know what you are talking about. We are a rural Home Health agency and are often out of service area and Kinnser has an offline feature that they charge extra for but that is cumbersome to use and usually does not work. There is no automatic save on any clinical note so unless you constantly "save" you can loose everything and have to start over. Billing scenario is a nightmare. You cannot use a secondary biller through Kinnser. You have to open several tabs to be able to look at more than one page of Kinnser. Many more issues, including being off-line too many times. For all the issues we have had they will not allow us to break our contract early. Kinnser is very expensive and one would expect high end service.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Sohel from Maritime

    Specialty: Home Health Care

    Number of employees: 2-10 employees

    April 2018

    Kinnser Agency Manager - Not the best out there

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It covers all the detailed rules of Home Healthcare very precisely and makes it almost error-free. This saves lot of time and effort compared to doing the evaluation/notes manually

    Cons

    User interface and reports are tricky to use. It lacks ease of transition from one screen to another.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Holly from FHH

    Specialty: Home Health Care

    Number of employees: 51-200 employees

    April 2018

    A "bug" at every turn...

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I thought my old documentation system was bad...but it can get worse.

    Pros

    I like that you can plot out the calendar for the entire certification period all at once at the beginning.

    Cons

    Where do I even start? The customer service is insanely horrible. A phone call will take you about 45 minutes to reach a person. When they talk with you, they will "have to look into that and get back with you." When they do get back with you, it will be a at least a week later, often with no resolution. Nothing flows that is supposed to flow. Every time something doesn't work, they say that it's "a bug and we're looking into it." The "training" didn't go over even half of the system. The email within the system doesn't time stamp and becomes a long jumbled mess. THIS SYSTEM HAS COST MY AGENCY STAFF AND AN INSANE AMOUNT OF MONEY. It very well may cost us the agency. I do not recommend this system AT ALL!!!!

    This review was submitted organically. No incentive was offered
    Review Source
  • Molar from Home health

    Specialty: Home Health Care

    Number of employees: 11-50 employees

    April 2018

    New Ownership Not Good Service

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    User friendly, was good when it was with the original builder. Easy to navigate. Good reports options

    Cons

    With New owner the price now is Expensive with poor customer support, BEWARE and make sure read the contract cause there’s a lot of Gray areas favoring the them.

    This review was submitted organically. No incentive was offered
    Review Source
  • Danei from Beyond Home Health Care Services

    Specialty: Home Health Care

    Number of employees: 11-50 employees

    March 2018

    Overall easy to learn

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    The software improved significantly when the progress to goals was added

    Pros

    Easy to document all in one page. No need to go to different areas of a patient chart to add information regarding your visit/assessment

    Cons

    Not a lot of free text area on the assessment to document information not preset as part of the assessment form.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Johanna from Renew Home Health

    Specialty: Home Health Care

    Number of employees: 51-200 employees

    February 2018

    Kinnser EMR

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    Web based and ease of use for clinicians. That is really the only reason we continue to use them at this time.

    Cons

    We have used this system for years but have recently become quite unhappy with the product. This EMR has refused to take simple steps to assist agencies to be compliant with the new COPs. Example: They refuse to add a hospital risk assessment tool to the comprehensive assessment. This leaves their customers searching for a method to identify a patients hospitalization risk through outside resources. Instead of putting in standardized assessment tool, such as the ones they include for Pain Assessment, Fall Risk Assessment, Nutritional Assessment and Skin Assessment, they refer their customers to Riskpoint, an expensive "hospital risk management tool" add on Kinnser offers.

    This review was submitted organically. No incentive was offered
    Review Source
  • Rob from Home Health

    Specialty: Home Health Care

    Number of employees: 11-50 employees

    February 2018

    Physical Therapist using Kinnser Software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I have used five different EMR systems (but no other Home Health Specific ones) and find Kinnser to be the most frustrating of all of them. Kinnser migh be the best "bang for the buck" or even the best Home Health option, but I would encourage potential subscribers to shop around and/or ask for a trail (as difficult as that would be as were talking EMR here) first.

    Pros

    Interface is generally fairly intuitive. Daily notes are well organized. Perhaps its greatest strength is the interface for performing an OASIS SOC note. It makes the best of a long document. Customer support, while rarely able to solve the issues I have had, are professional and courteous and wait times are reasonable.

    Cons

    There are many. Keep in mind that I am a fairly new PT (graduated May 2016) and have been using Kinnser for almost 3 months. However, while I am no computer programmer, I consider myself computer literate and well above average in using applications like MS-Excel. Here are my biggest complaints with Kinnser:
    -there is no auto-save feature, which still causes me to lose information on a weekly basis (How hard is it to click save? Answer: Not especially hard, but if you make a few quick notes and get back to working with a patient, surprisingly so.)
    -The system is supposed to time out in 45 minutes if work isn't saved (note: this is not 45 minutes of no use, but 45 minutes of not being saved). This seems quite generous, but note that this is 45 minutes in theory. There are other issues with the time out feature as I will explain below. Today, I was writing in the assessment section and the time out screen popped up (warning you to "click here to stay signed in" or "click here to sign out"). A five minute timer runs in this pop-up window. Fair enough. But it had not been 45 minutes since I last saved and when I spoke with Customer Support (no wait time on the phone, which was nice), they told me that it had been only nine minutes since it last saved. I wouldn''t have even called Customer Support if the "Click here to stay signed in" button worked, but it didn't. It just reset the timer. Re-clicking it only reset the timer again. Indefinitely. So I called Customer Support. When I asked for an explanation as to why the timer feature was not working they told me that they had updated Kinnser the previous evening and since I had not cleared my cache and cookies , this essentially made the time-out clock poorly calibrated and not work. I can't refute that argument as I had only cleared my cache the previous afternoon, not previous evening. I pointed out that roughly fifty percent of the time the "stay signed in feature" does not work and either logs me out or just resets the clock indefinitely when the timer does show up. I clean my Browser's cache weekly. They had no explanation for this. (Customer support is again very patient and friendly throughout all of this).

    -Viewing past notes is very cumbersome as it will split the subjective written portion (or objective or assessment) into separate parts of the generated pdf. (The subjective portion will start at the beginning of the note, but then users will have to scroll down to the bottom of the note to read the rest of the subjective portion.) It's like reading a newspaper, but having to switch multiple times between the front page and some page in the middle of the paper. Very weird. I have not asked for an explanation for this.

    -While I did say the OASIS is fairly well organized for the initial run-through of the note, going back to edit could easily be made more efficient. Sections are divided into Prognosis/ADLs/Nutrition/Medication/Endocrine/etc pages, but if you have been asked by a supervisor to correct mistakes and (s)he only provides the "Moo Number" (ex. M-2205), and you aren't experienced enough in the OASIS to know immediately what section that is in, you have to go hunting for it. It would be great if they could put a "Moo Number" index with hyperlinks, or failing that, put the range of Moo Numbers for each page after on the menu screen. It would make navigating the OASIS for editing much faster.

    -K-mail. K-mail is a form of inter-office email. Imagine a pre-year 2000 web based email system. That's kmail. It works, it's functional, but that's it. If you reply or forward a kmail, the previous author's message is not indented or color changed. In the rare long kmail exchange, it could be near impossible to tell who wrote what or when one response starts or ends unless each author started and finished with a salutation.

    -Those last two complaints about the OASIS and K-mail are indicative of most of my concerns with Kinnser Software. It's that there are so many things that seemingly could be made more efficient or user-friendly without gutting the program, but remain unaddressed. If Kinnser was in Beta or a free program, I'd be willing to overlook a lot of its issues and annoyances. But Kinnser is not free. (I don't know how much my employer pays for a subscription relative to other EMRs.) I've used five different web-based EMRs in my short career/internships and while I had complaints about all of them (smart/cassamba, webPT, others I don't recall the name of now), none have so frequently frustrated me or resulted in lost data as often as Kinnser. Frankly, it drives me nuts. I've worked with Cassamba/smart much longer than Kinnser (10 months versus 3) but have only called Cassamba for support maybe three or four times. I call Kinnser with an issue possibly an average of almost once per week.

    This review was submitted organically. No incentive was offered
    Review Source
  • cassie from Med-Corp Health Services

    January 2018

    I have really enjoyed using Kinnser and feel it has made our business much more efficient.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I feel like it is very user friendly and customer support has always been extremely helpful in any issues we have had and in finding ways to customize the software to support our needs.

    Cons

    I am not a fan of the new help button in the bottom right of the screen after a recent update, i have also noticed that when you update the date of a task that is past due it does't go back to "black" it will stay "red"....so basically just a few minor quirks here and there.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Lola from Carepath Healthcare

    Specialty: Home Health Care

    Number of employees: 51-200 employees

    January 2018

    Not too good an experience

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Customer service experience is bad. You could be on hold for over 30 minutes and the call will eventually be cut . Even when you leave a call back number, they hardly return calls.

    Pros

    Saves a lot of paperwork. The weekly eligibility tests helps a lot in tracking change in payer source.

    Cons

    Navigating patient's home health episode is time consuming especially patients that has more than 3 episodes . It's disappointing that one could not even modify visit frequency on the OASIS once entered, even though not completed or even exported.

    This review was submitted organically. No incentive was offered
    Review Source
  • Ashleigh from Heart 2 Heart `

    Specialty: Private Duty

    Number of employees: 2-10 employees

    January 2018

    Positive experience

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The ease of training, and the xtra trading videos were a big help. I liked the price of the software.

    Cons

    Sometimes the system froze up and it would be a couple of hours before it started properly working again.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Whinley from J and L Home health

    January 2018

    its an ok software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    PPS PLUS is what it is carrying for me right now. It basically is probably what makes it unique from other softwares. You don't need an icd 10 book to finish coding. PPS Plus so far is accurate and a perfect guide.

    Cons

    The ease of use as what their marketer says. I don't really find it user friendly enough. especially that you cannot open multiple windows with it without it acting up. Having multiple windows working separately definitely gives a user an edge.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Arica from Quality Home Health and Hospice

    Specialty: Hospice Care

    Number of employees: 11-50 employees

    December 2017

    Extremely usable

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Pros

    Ease of use and helps satisfy all regulations to keep your agency compliant. Control remains in the hands of the administrative staff to reduce error rates.

    Cons

    Unable to tailor much to your own agency. Although, this isn't much of a con as Kinnser does a great job at giving you great forms and reports.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • James from Financial services company

    Specialty: Home Health Care

    Number of employees: 2-10 employees

    December 2017

    first time user

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I like its simplicity and the recorded training sessions. Also, the software is arranged in such a way that even a novice user is able to get things going.

    Cons

    Sometimes I have questions that I don't have quick answers for and I don't want to do a whole new training session. It would be helpful to have live help...like live chat.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Darrell from Allegiance Home Health Services

    Number of employees: 11-50 employees

    December 2017

    Disappointing Start but happy with the product

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Nurses stopped complaining about software that was too difficult to use.

    Pros

    User friendly
    Web-based
    Company stays on top of regulatory changes
    Online and web-based training library is comprehensive

    Cons

    New agency training stinks. It was 95% geared toward field nursing and 5% toward back office support. Of all the issues that we have had, I can honestly say 90% of them wouldn't have come up with proper training in the beginning. In hindsight, the most important issue that I did not know was that Kinnser does not systemically submit OASIS. I came from a software that had its issues, but in the 7-8 years I used it, I never once had to submit OASIS manually. It was done by the software vendor with no thought on my part. Therefore, when we switched to Kinnser, this wasn't an issue on my radar. I never thought to ask. We began using Kinnser in January 2017 and it wasn't until late March that we figured out OASIS wasn't being submitted. Then we had to go thru a setup process with Kinnser that should been part of implementation. The submitter ID was setup incorrectly which delayed submission. We had our first successful submission the first week in May, but meantime Palmetto/Medicare implemented a new rule on April 1, that they wouldn't pay any claims when the OASIS were submitted after 30 days. Palmetto denied payment in finals and recouped another in RAPs already paid. This minor issue costs my agency. Needless to say, Kinnser cut me off at the beginning of the next month because our payment was late. They didn't care that they contributed to the issue.
    In addition, we had multiple billing issues.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Leslie from Intrepid

    Specialty: Home Health Care

    Number of employees: 201-500 employees

    November 2017

    Could be a lot better

    Ease-of-use
    Functionality
    Quality
    Support

    Over all, Could be a better product if you would consider the clinician out in the field and make more user friendly. I think it was geared to sell it to office admin.

    Pros

    Takes the place of a lot of paper, I can find out information without calling office, saves trips to office.

    Cons

    NO AUTO SAVE. I spend so much time rewriting notes because it doesn’t always load correctly, or if I’m busy with a pt for too long, it drops off line, I then chart more and when I save I find out NOTHING WAS SAVED.. modern software auto saves.
    The font is difficult to read on tablets, it does not work well on non iPad tablets. Information needed on a pt is not easily accesssble. You have to leave your note and Enter 2 more areas to get basic stuff like DOB, Dr info or medication info, then you risk LOOSING EVERYTHING YOUVE CHARTED BECAUSE IT DIDNT LOAD.theres got to be better solutions than this software.

    This review was submitted organically. No incentive was offered
    Review Source
  • TIM from PREBLE HOME HEALTH SERVICES, LLC

    Specialty: Home Health Care

    Number of employees: 2-10 employees

    October 2017

    KINNSER IS CLEAR FOR PT EVALUATIONS

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    CLEAN FORMS, WEB BASED, OASIS IS CLEAR AND EASY TO PERFORM, GOOD BILLING DUTIES, DASHBOARD IS GREAT,

    Cons

    PRICE!!!! PRICE!!! CALENDAR IS HARD TO FILL OUT AND WOULD BE BETTER IF IT LOADED FROM EVALUATION, GOALS SHOULD BE LISTED AND HAVE THE ABILITY TO ADDRESS FROM PTA NOTES

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Brittany from Trilogy Home Healthcare

    Specialty: Home Health Care

    Number of employees: 501-1,000 employees

    September 2017

    Not what we needed

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    This system wasn't for us. Kinnser houses several smaller agencies and doesn't have the capability for a larger agency that does a lot of business. For a paperless system, we still use a lot of paper and man power to make sure things get done timely and efficiently.

    Pros

    There were very few pros for this. I liked the functionality for the clinicians and the sticky notes. I liked the ability to change their review percentages and I liked their workflow for reviewing items, but there were a lot of pros to this, as well. I liked that it was web based.

    Cons

    It lacked a lot of functionality and the ability to create hardstops; clinicians were able to submit blank notes and Oasis just so they could get paid. The QA process was lengthy. Everything had to be double checked because the ability to submit notes without hardstops. The QA percentage could be dropped, but missed visits wouldn't still go to QA manager so that the supervisor would know to make sure the physicians were notified. There are several gaps in the system.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
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