MatrixCare is AMAZING

Our experience has been so amazing and we really love [SENSITIVE CONTENT] and all the support and help she has provided to us.

Pros

MatrixCare is really concerned with the end users and always making changes to improve this product. Our Caregivers love using the iPads, the ease of Navigation through the workflows is a favorite and a huge game changer. Our Caregivers also love the voice to text recognition that MatrixCare provides. This really decreased documentation time for our field clinicians. The technical support team is amazing and responds almost immediately. Updates are seamless and do not take any time at all, all the Caregiver has to do is do an update to their app on their iPad. It's so easy.

Cons

The mileage feature was a little bit different than what our Caregivers were used to and we are in a rural area so it wasn't a good fit for us. However, MatrixCare is making changes and I know it's going to be amazing. We have nothing negative to say about MatrixCare.

EMR that truly understands both Clinical Workflow and Billing and Administrative Needs!

Pros

I love the fact that we can use it for all our Clinical, billing, and administrative needs. It is efficient and updated with the regulations to ensure we are compliant.

Cons

We would like more ability to customize visit note templates and not have to use a copy and paste functionality into the Narrative section.

Getting Better

I like this app better than previous app our company used.

Pros

the entire pt.'s chart in my hand, Able to tell family when next visit is scheduled

Cons

unable to add falls outside of visit not all falls require a visit.

Easy to navigate with great customer support

Pros

The ease and look of the product as well as the ability to easily navigate the screen. Their support is one of the best in the industry making them easy to work with and quick to resolve any issues.

Cons

The billing feature seemed to lack where the clinical feature succeeded.

*~ Amazing ~*

The benefits of this program are vast. The system streamlines everything into one platform without having to have multiple programs or browsers open to complete one task. Their customer service is superb! Highly recommend!

Pros

This software is easy to use with guides that allow you helpful tips on how to complete the tasks at hand. If I ever get stuck, creating a help ticket or "case" is easy and takes just a few minutes. The turnaround from their help center staff is quick and amazing! I have always received an answer to my question and if the first help center employee didn't know, they kept my case open while they helped figure it out. The accessibility of this system is an amazing feature as well. The IE browser can be utilized from virtually anywhere, making this charting system easy to use with automatic updates being done seamlessly. The report function is AMAZING also! This feature allows you to customize reports and if needed, export to Microsoft Excel. The report feature also allows you to customize and save your report as your own. This is such a time-saving bonus! Their billing software is great also, allowing for daily billing to be completed with ease. Again, if I ever encounter a problem, the solution is just a few clicks away.

Cons

This system did take a few weeks to get used to, but what system doesn't. This isn't really a drawback, just a learning curve. Hang in there.....it gets easier!