About Home Health Care Platform

PointClickCare's Home Health Care Platform offers cloud-based modules in the senior care space, including care delivery management, financial management, marketing, business intelligence, and quality and compliance. The solution is designed to help senior care facilities achieve regulatory compliance for long term care, improve reimbursement accuracy, avoid missing documentation, and reduce duplicate data entries. PointClickCare enables administrators to subscribe to clinical, billing, and administrative modules.

PointClickCare helps senior care providers manage staff workflows, remotely track patient progress, manage compliance, and improve the quality of patient care. It also offers Point of Care...


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Supported Operating System(s):

Mac OS, Linux, Web browser (OS agnostic), Windows 10

14 Reviews of Home Health Care Platform

Average User Ratings

Overall

4.54 / 5 stars

Ease-of-use

4.5

Value for money

4.0

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(7)

7

4 stars

(4)

4

3 stars

(1)

1

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 14 results

March 2020

Michelle from Oriol Health Care

Company Size: 201-500 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2020

EHR with HEART

Overall it's evident that PointClickCare as a company CARES about providing a product that enables users to provide the best care possible of their patients/residents. The founders of the company lead by example and it shows.

Pros

As a healthcare organization with branches that focus on varying patients/settings (SNF/LTC/Home Health/Financial Services), we have found that PointClickCare is an "all-in-one" hub for us and truly meets our needs across the board. PointClickCare as a company has proven to be one that actually wants to hear from their customers, good or bad! Improvements & updates are continuously being made based on feedback we the users have given them. When an issue in the past was brought to their attention that doesn't have a quick fix, the PCC Customer Service Rep really dug in and helped us to find an interim work around while the issue was elevated. There was NO 'brush off', it was clear they wanted to be sure they understood where we were having trouble. We were heard.

Cons

I can't say I have any misgivings about using/recommending this software.

October 2018

Melody from Beacon Hill at Eastgate

Company Size: 51-200 employees

Industry: Commercial Real Estate

Time Used: More than 2 years

Review Source


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

3.0

October 2018

Point Click Care is a multi-faceted software with many great features. The number of different things it can do is amazing.

Pros

I like the ease of finding information. Many of the reports are very helpful - you can just adjust to your specifications and run. I have hardly ever seen trouble with the system going down or not working properly - very reliable.

Cons

I use the clinical tab more, but am in an administrative position within our LTC facility so reports are very helpful. I wish that there were a way to make the reports more customized - maybe a whole report writing feature where you could get the specific data that you are looking for, in the way that you want it to export. We also have trouble with the whole outpatient therapy set up. It seems confusing as to where to find the resident's information or where to upload documents when a resident is a outpatient SNF for therapy but is living in our assisted living or memory care unit. PCC won't recognize the resident as a new admit to SNF when they move into SNF if they are already an outpatient for therapy. Maybe we just need to know how to use it properly, but it seems rather convoluted and unclear.

September 2020

Joseph from Brown County Jail

Company Size: 51-200 employees

Industry: Health, Wellness and Fitness

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

September 2020

Charting/EMAR system

Overall the charting system is fairly simple to use and learn. No real complaints.

Pros

The EMAR function is easy to use, I like the color coded patient bars which makes prioritizing easier.

Cons

Like the name states its a lot of mouse clicks to get through to complete your charting. The UDA are a bit touchy sometimes.

September 2018

Deborah from Sunland Home Care

Company Size: 11-50 employees

Industry: Commercial Real Estate

Time Used: Less than 12 months

Review Source


Ease-of-use

4.0

Value for money

3.0

Customer support

3.0

Functionality

3.0

September 2018

Ease of use

Pros

It is user friendly and it is something that can be taught to anyone depending on what their level of tech savvy is.

Cons

There are more details that need to be incorporated. It works as a base but for the day to day operations and in real time there needs to be more improvements made.

August 2019

Anne from Rae-Ann Westlake

Company Size: 51-200 employees

Industry: Hospital & Health Care

Time Used: More than 2 years

Review Source


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

August 2019

The Best way to build your EHR

Customer support is good when you reach out for assistance. There is also a large and well populated help tab to assist with training new users. Customization is easy so a few "super users " can quickly identify and implement improvements .

Pros

PCC is very customizable. It offers a well organized approach to clinical, administrative , quality assurance and marketing uses. The Document Manager is a lifesaver keeping all aspects of paper record keeping easily organized and retrievable within a very secure platform.

Cons

It can get costly as you expand your use. PCC charges to add each module .