TherapySync Software


 

TherapySync is a comprehensive solution for contract therapy companies. The software can be accessed via the cloud or as an offline version. TherapySync streamlines business processes by offering many useful applications for therapists working at multiple nursing agencies. The solution brings many advantages to both therapists and nursing facilities by scheduling and delivering electronic notes, managing payrolls, monitoring bills, recording expenses and ensuring regulatory compliance.

The system’s versatility allows users to access it from Mac, Windows, or Android platforms – without even utilizing an Internet connection. TherapySync will sync the offline data with its server systems whenever a connection becomes available. The solution offers interactive features such as quick note delivery, integrated billing & invoicing service, documentation, data exporting, real-time status monitoring, auditing and assessment tracking.

TherapySync is suited for contract therapy companies looking to transit to a paperless office with integrated electronic patient recording, streamlined billing and scheduling features.

 

TherapySync - Admin homepage
 
  • TherapySync - Admin homepage
    Admin homepage
  • TherapySync - Visit tracking
    Visit tracking
  • TherapySync - Referral inbox
    Referral inbox
  • TherapySync - Therapist homepage
    Therapist homepage
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8

60 Reviews of TherapySync

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Michael from Swift Therapy Services
Specialty: Home Health Care
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

If you provide physical therapy in California and use OASIS for Home Care do not use this software.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I would suggest you check out Devero software located in California.

Pros

Great technical support. Good scheduling software for visits. Easy to write Dr. order or communication notes

Cons

The OASIS for PT and OT is very poor with multiple pages. Medication do not save or auto-populate when you start to type in the medication name. No auto-populate for diagnoses.

 
 

Heather from Home Therapy Solutions of Iowa
Specialty: Home Health Care
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2017

January 2017

Reveiw of Therapysync

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The system works great and once therapists get used to it, even older ones, they like it. Would recommend using a tablet or computer. Very small on a phone. An app would be nice.

Pros

Customer service is AMAZING. Always helpful even if you call 10 times a day.

Cons

Auto save has not yet been offered to us and if you hit the back button you lose everything.

Advice to Others

Ask for the update right away.

 
 

Michael from Swift Therapy Services, Inc
Specialty: Home Health Care

August 2015

August 2015

Good customer service.

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Their customer service and off your software support is fantastic. Agencies send us referrals and we don't have to input patient info. PT and OT can moniter their assistants and see visits that are on the calender.

Likes Least

Their OASIS software needs some work but a new version is coming out in Oct. and they always listen to constructive advice.

Recommendations

Get online training with the owner who uses the software and has a business like mine.

 
 

Alan from One Life Home Care
Specialty: Home Health Care

August 2015

August 2015

Its been a great tool to stay organized!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Great customer service and great functions within software manage operations

Likes Least

No complaints about software or staff, its been a great experience so far

Recommendations

To research the company and product before making your decision

 
 

Betty from Therapy Touch Services
Specialty: Home Health Care

August 2015

August 2015

Great product.

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

It is very easy to use and the technical support is great.

Likes Least

Only problem I have with the software is that if a patient has been re-certed or discharged and there is a problem with the frequency it does not show on the frequency checker.

Recommendations

This is software that can be used online or offline.

 
 

LeeAnn from Athletico
Specialty: Home Health Care

August 2015

August 2015

TherapySync review

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Very easy to use. Love the home exercise program. IT very responsive

Likes Least

We have had issues with saving notes and sometimes loosing the notes. Would like the ability to add into an existing note/visit: ie... we had a HH agency ask us to make an initial evaluation an OASIS SOC and it doesn't allow us to save the initial eval and then add the SOC to the visit.

I still haven't figured out how to move through screens without losing my information. ie... Entering a referral but then receiving a call from a therapist to reset her password. I lost all my eval information and had to re-enter.

Recommendations

Would like to see an auto save function for notes and referrals.

 
 

Lee from Prolink Home Health
Specialty: Home Health Care

August 2015

August 2015

I have used many documentation system and Therapy Sync is the best.

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

It's obvious that this product was created By therapists and For therapists. The interface is very helpful and the system gives our therapists a lot of independence. Every time I have called TS I get a quick resolution to my issue. The fact that TS will build us individualized reports within a week is outstanding.

Likes Least

The biggest issue by far is that our therapists are often kicked out of their notes before finishing documentation. Therefore, they lose everything they had documented. This continues to happen almost daily.

Recommendations

If you have an issue with TS just call their office and they'll most likely be able to resolve the issue.

 
 

Andi from Park Rehab
Specialty: Therapy / Rehabilitation

February 2015

February 2015

I love being paperless. Everything is at my fingertips.

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Everything is at my fingertips. I have everything I need easily accessible. I like being able to upload documents, too.

Likes Least

I would enjoy more options when doing billing (more fields to export to Excel).

Recommendations

If we need to add or change something, TherapySync can usually get it for us in a later update.

 
 

Stanley from Synergy Therapy Services
Specialty: Home Health Care

February 2015

February 2015

I have used this product for over three years.

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Great final note. Ease of use. It is typed, so it can be read easily. It has a spell check. I love that. The company and its owners are first class.

Likes Least

It does not merge with other HHA software. I wish they would develop an HHA and an RN component.

Recommendations

Take a look at this software. As a clinician, it is the very best point of care not system I have ever used.

 
 

Karen from Park Rehab
Specialty: Home Health Care

February 2015

February 2015

Great Company

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I like the user friendly site, but most of all the IT service.

Likes Least

Does not have the "check's and balances" we would like. I.E. - warning if something is not completed on the documents before submitted. Or if one answer contradicts another answer, etc.

Recommendations

Your therapists will love the minimal learning curve and ease of utilization.

 
 

Misty from Pure Therapy
Specialty: Therapy / Rehabilitation

February 2015

February 2015

Review of TherapySync

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

They have great customer support. They're on top of changes and exceeds medicare requirments. The product exceeds my customer's needs and expectations.

Likes Least

I have nothing but positives to share about TherapySync.

Recommendations

Look at TherapySync. You will like them for many reasons.

 
 

Toni from Therapy Advantage
Specialty: Home Health Care

February 2015

February 2015

I love Therapy Sync and would recommend it to anyone

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

It is very easy to use and navigate through, and the technical support is outstanding.

Likes Least

It does not list a price per visit. I think this would help a lot with invoicing.

Recommendations

I do not have any major recommendations, other than maybe a way to enter in each agency's rates per visit to create an invoice.

 
 

Jen from Dayton Physical Therapy
Specialty: Therapy / Rehabilitation

February 2015

February 2015

Therapy Sync Rocks!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

This software is the easiest to use of many other software products we have used. It's very user friendly. My staff loves this product and often comments how easy it is to use. The flow of the evaluations we put in is very smooth and moves straight to the visit notes for our assistants. The payroll and billing sections are wonderful and very user-friendly as well. The vendor is friendly and fast with help and product support. They always are sure that you understand the product and the issue you might be having before they finish the call with you. It truly is service with a smile!

Likes Least

The only things I can think of is when you use the "HELP" button and they answer your issue or question, there is no respond button so that you can communicate further with them. I have to copy and paste the issue into a new help ticket submission. It makes that process longer when something needs more info to be corrected or explained. Also, you have a limit of characters in some of the boxes you type in and it does not tell you that or have a counter so you know. We have lost info because of that and it can be frustrating. You don't know and when you hit submit it comes up in a code that only a programmer would understand what it was.

Recommendations

This product really works! There isn't anything hard about it. I guess I would just say that if you have to use a system like this your customers will be thrilled and well as your staff because of how user friendly it is. I just starting contracting with a new company and they were so impressed they wanted to start using it for their company as well.

 
 

Brianna from Allstar Therapies
Specialty: Home Health Care

February 2015

February 2015

Extremely versatile and very user-friendly!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The support team is responsive and always accessible. The product itself is so easy to use! I love the different options that we have been given for custom reports that fit our needs and the things that we need to track here in our office. Overall, life has gotten a lot easier since we started using this product.

Likes Least

Duplicate cert periods show up when a patient's care is resumed, and I have to contact support in order to merge the two together. Other than that, I have no complaints.

Recommendations

I do not have any recommendations for this product at this time.

 
 

Rachel from Rigsby Rehab, Inc.
Specialty: Therapy / Rehabilitation

February 2015

February 2015

Review of TherapySync software

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Their customer service is phenomenal! The service is quick and accurate. They are always polite and respectful, even if I've asked the same question over and over again. The software is very user-friendly, and I often get comments from other agencies we work with that they love the product, even more than others they already use.

Likes Least

There's not much to dislike about this product. The only thing I can say is that I've had a few ideas that I haven't seen implemented yet, but there's no rush.

Recommendations

Go with the software that is user friendly for all. The home health agencies we work with find the system very easy to maneuver through. Our therapists love the ease of writing a note and how much quicker the notes are to complete through the system rather than on paper.

 
 

Melissa from Dyrect Therapy Services
Specialty: Home Health Care

February 2015

February 2015

Love this software!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The customer service is extraordinary. Their responses are fast (within an hour). They are polite. The followthrough is amazing. Their software is amazing. I am able to train therapists within 15-30 minutes via a phone call. The documentation is thorough and meets insurance and home care guidelines.

Likes Least

They do not have an option for making invoices and doing payroll.

Recommendations

Try it and you'll love it. The entire program and customer service is great.

 
 

Noelia from Access Home Town Therapy
Specialty: Home Health Care

October 2014

October 2014

Access Home Town Therapy

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The customer support provided by the tech team is great.

Likes Least

I don't think there is a specific area that I dislike.

Recommendations

I would recommend this software because of the excellent customer support.

 
 

Kristin from eclipse healthcare KC
Specialty: Home Health Care

October 2014

October 2014

Therapy Sync is very user-friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I like the ability to work in both online and offline modes.

Likes Least

It has glitches at times where it might blank out and lose what is on the document if it hadn't been saved.

Recommendations

Look at different products so you can truly assess the pros and cons.

 
 

Marla from Eclipse Helathcare
Specialty: Therapy / Rehabilitation

October 2014

October 2014

It's easy to use; never had a problem with it.

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

It's easy to use, and you can use it offline as well as online.

Likes Least

Nothing to report. I don't have any issues with the program.

Recommendations

Make it as simple as possible; less is more. You just point, click, and save!

 
 

Sonya from Eclipse Healthcare Inc. LLC
Specialty: Home Health Care

October 2014

October 2014

Very pleased with this product

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Support is responsive and always accessible. The product is intuitive and easy to use. Updates are focused on resolving issues that have been raised by clinicians. The visit count tool and reminders on the home page are helpful in avoiding scheduling issues, even for the most organized clinician.

Likes Least

I dislike the lack of ability for registered clinicians to view assistants' weekly schedules at a glance.

Recommendations

Attention should be paid to both the clinical documentation component of the software and the clinical documentation and communication features. Weakness in any of the areas can cause your clinicians frustration and dissatisfaction.

 
 
 
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