5stelle* Software


 

5stelle* is a cloud-based hotel management software that offers client management, sales management, hotel administration and online booking.

5stelle* features property management, which allows users to manage pricing, reservations and hotel accounting. Users can also access this information using the mobile and tablet app. The booking engine syncs data from the hotel-booking website, which helps users avoid instances of overbooking. The product also allows clients to make bookings using the mobile app. 

5stelle* offers mobile point of sale (POS), which allows hotel staff to charge clients for products and services such as spa services, the hotel bar and swimming pool access. The product also integrates with Review Express by TripAdvisor, which enables users to import reviews for the hotel website directly from TripAdvisor. The product also offers dashboards, which allows users to track revenue and hotel performance in real time.

 

5stelle* - Dashboard
 
  • 5stelle* - Dashboard
    Dashboard
Supported Operating System(s):
Web browser (OS agnostic)

68 Reviews of 5stelle*

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Giada from Villa giada Resort

February 2018

February 2018

Easy

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
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Quality
Value for Money
Value

They get a great assistance everyday also update event time with new services also is 100% cloud and more

Pros

Cloud with a lot of facilities
Is a great solution that font need a lot of hardware investiment we use everyday and we have a loro of users

Review Source: Capterra

  Response: 5stelle, 5stelle*

Date: February 2018

February 2018

 

Dear Giada,

Thank you for your kind review.

We are glad that our cloud system enables your multiple users to all work on the PMS at the same time and you find our customer support staff so help.

5stelle* Team

 

Camilla from Residence Ca del Lago
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

I use it since a couple of years and I am plenty satisfied of its performance

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Value for Money
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Support

High performance in accounting procedures
Implementation of statistical analysis
Easy use from all the booking office employees

Pros

I think this software is very intuitive and easy to understand and use. I especially appreciate the functions related to the accounting procedures.

Cons

the only downside is related to the graphic. The upper bars are too gray and the dates on the planning are difficult to read without using a very large zoom.

Review Source: Capterra

  Response: 5stelle, 5stelle*

Date: November 2017

November 2017

 

Dear Camilla,

Thank you for your kind words.

We are glad to hear you appreciate our accounting features.

With regards to the graphics we will signal the observations to the development department to see if we can have these improved.

5stelle* Team

 

eleonora from Hotel @ Adriatic Sea
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

better life now !!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Quality
Value for Money
Value
Support

Easyness of management from front and back office users

Pros

I love the cloud new life of front and back office @ hotel
No more need of old style PMS. Always available for you for helping and including your needs in future updates. Call center always supportive and there for you any need or question

Cons

Not many restaurant software still connected to it but if you choose or already have one they are not connected to still they demonstrate to be very happy and open to do new connections with

Review Source: Capterra

  Response: 5stelle, 5stelle*

Date: November 2017

November 2017

 

Dear Eleonora,

Thank you for your review.

We are glad to hear you find our support staff so accomodating with your requirements and you find 5stelle* easy to use.

With regards to restaurant software, we have some new connections in the pipe line and as always we are willing to look at connecting others.

5stelle* Team

 

Emanuele from Hotel L'Antico Pozzo
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

A very good and useful PMS

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It is very fast, well integrated with others systems either to import bookings and manage CRM, very easy in daily usage.We have been using since 1 year and very satisfied

Cons

I like this software, the only thing I would like to see, even not much requested by commercial market, a version for linux , at least one stable and supported distro such like RedHat or similar.

Review Source: Capterra

  Response: 5stelle, 5stelle*

Date: September 2017

September 2017

 

Dear Emanuele,

First of all thank you for taking the time to review us.

We are glad you are finding 5stelle* so easy to use and the integrations so useful.

With regards to the version for Linux, at the moment on Linux operating systems you can use the Pocket PMS which can be used on any browser and has the most important reception functions at hand.

5stelle* Team

 

Barbara from Hotel Quarcino Como
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

system is used for check in/check out, billing nad accountancy reports

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Functionality
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Quality
Value for Money
Value
Support

more accurancy in billing and chjeck on accountancy reports

Pros

intuitiveness, custumizable, fit also for PMI. Lots of options to include different situations. Accountancy and revenue overviews with possibility of segmentation are included.

Cons

No support on Sundays and bank holidays - this is essential for tourism industry: most issues arise on week-ends. Some slowness depenidng on internet signal,

Review Source: Capterra

  Response: 5stelle, 5stelle*

Date: September 2017

September 2017

 

Dear Barbara,

Thank you for your review.

We are glad to hear that you find our system intuituve and its ability to adapt to a variety of situations.

With regards to support, we have support 365 days on the year, weekends and bank holidays, there is an on-call mobile number as well as ticketing.

5stelle* Team

 

Michele (Mykhaylo) from Casa Santa Sofia
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Before the final decision, I have checked about 6-7 PMS. Cheapest and more expensive...

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Functionality
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Value for Money
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Support

I have more time to do other operation for our business. I can keep under control reservations even from my home or other country, when I am in trip. Even for our guests: check in is faster, to do a bill is easier and faster. Many operations become automatic.

Pros

I like:
- easy to learn by Yourself without help of someone. It is enough to know just a base of pc use.
- The logic of work it is easy to understand. So I can say it accessible and usability has been organised well.
- it is cloud. So i can access from my home pc or any other pc where it is installed.
- Personalise, YES it is. Producers have thinking well to give us as much as possible tips to personalise.
- With this software I have made my work easiest and fastest. I did got more free time :) BUT I have got more time to do other things.
- Other important is: I work in a place, where some from our staff is about 60 years old... and can easily use this software !!!
- The most important is STAFF: opened, helpful. From my first touch I have got only positive experience: professional and personal. They assit as fast as possible, even out of office time, if it is possible.

Cons

Cloud... it works very well with simply adsl or mobile internet, but prefer have faster internet connection.
I would suggest to create such a platform where users could put together and discus some new ideas.

Review Source: Capterra

  Response: 5stelle, 5stelle*

Date: September 2017

September 2017

 

Dear Michele

Thank you for your fantastic feedback.

We are glad to hear that 5stelle* has made your work easier and that its intuitive inferface is appreciated.

We are always happy to hear new ideas from our clients on ways we can make 5stelle* even better, so please do not hesitate to contact us with them.

5stelle* Team

 

Barbara from Palazzo Turro B&B
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Easy to learn. Lack of some functions for those who work with companies (e.g. monthly bill).

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Quality
Value for Money
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Support

Organizing the reservations in the most simple way.

Pros

The planner is super easy to understand. The possibility to modify and cancel invoices. The direct connection with booking.com. Customer support is always kind and efficient.

Cons

As written before, we would like to have the possibility to make a monthly bill for the companies we work with, saving all the rooms' bill in one automatically.

Review Source: Capterra

  Response: 5stelle, 5stelle*

Date: August 2017

August 2017

 

Dear Barbara,

Thank you for your review.

We are glad that you find 5stelle* easy to use and appreciate our customer support team.

With regards to billing companies monthly, it is possible to create a master bill, which to create takes a matter of a few clicks. The reason rooms are not automatically saved to the master bill is to allow invoicing flexibility dependant on the agreement tte hotel has with various companies which may not be the same.

5stelle* Team

 

Dario from Villa Giada Resort
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Very helpful for my family hotel

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

We use 5stelle with simple booking channel manager and it work with no problem. In addition to the room service we offer many extras: parking, transfer, beach etc and 5stelle* help our reception guys not go crazy! :)

Cons

Would be very good if could update maintenance issues signalled via mobile device instead of only it being able to update from main PMS.

Review Source: Capterra

  Response: 5stelle, 5stelle*

Date: August 2017

August 2017

 

Dear Dario,

Thank you for your review, we are happy 5stelle* helps reduce you reception staff's workload.

With regards to the Maintenance issues, we are currently developing a module which will allow maintenance issues to be update/resolved directly from a mobile device.

5stelle* team

 

Sara from Hotel Adria

August 2017

August 2017

Everytime I needed an help, the very expert staff was available to clarify or to guide me.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The affidability: in 2 years I use this software only during 5 minutes it was unavailable (due to a problem in the server)

Cons

If I really have to find something I do not like is that the assignation of the rooms must be checked because the software is not "intelligent" and do not assign always the rooms "filling" the empty spaces.

Review Source: Capterra

  Response: 5stelle, 5stelle*

Date: August 2017

August 2017

 

Dear Sara,

Thank you for your kind words.

We pride ourselves on being a reliable service and we are happy to know our clients have recognised that.

With regards to the way rooms are assigned to "fill in empty" spaces, we will signal this to our development department to see if it is something we can improve.

5stelle* Team

 

matteo from iRooms
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

good PMS for small hotels

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

easy manage multi property

Pros

value for money, planning, good service for training and assistance during problems.. they are growing up fast..

Cons

statistics, the software is a little bit slow, it can be depend from internet connection, but we have a good one and the page does not answer every time fast .

Review Source: Capterra

  Response: 5stelle, 5stelle*

Date: August 2017

August 2017

 

Dear Matteo

Thank you for your kind review.

We are glad to hear you found the training and assistance so efficient.

With regards to the statistics, the more data that you require to be manipulated the longer the report takes to create. Just to let you know, we are continually adding new reports to the PMS and with the free Snapshot Analytics connection you can access even more stats.

5stelle* Team

 

Marco from Atlante 2013 srl
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

The cloud allows us to keep fully on top of the management of one hotel in Madonna di Campiglio

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Value for Money
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Support

precision and efficiency

Pros

The cloud allows us to keep fully on top of the management of one hotel in Madonna di Campiglio (Hotel Catturani) and one in Venezia (Palazzo Contarini), which are separated by approximately 300Km.

Review Source: Capterra

  Response: 5stelle, 5stelle*

Date: June 2017

June 2017

 

Dear Marco,

Thank you for your kind words.

We are glad 5stelle* has been able to help manage your hotels with ease thanks to it being a cloud product so you can have your planner to hand where ever you are.

5stelle* Team

 

Luca from Domus Helena

June 2017

June 2017

Excellent value for an excellent price!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

5stelle is an easy-to-use software that allows hotels to use at its best immediately after installation. After 20+ years experience in the hotel industry, I can say that 5stelle has the best price/value ratio so far.

Review Source: Capterra

  Response: 5stelle, 5stelle*

Date: June 2017

June 2017

 

Dear Luca,

Thank you for your great review, we are glad you have noticed our commitment to our clients

5stelle* Team

 

Alessio from B&B IGEA 50

May 2017

May 2017

even for B&Bs

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Easy OTA management

Pros

I have a 3 room B&B in Modena and to start with thought that a PMS would be unnecessary for a small accommodation such as ours. However since becoming a 5stelle* client I discovered I was wrong it is essential for us as given we are always connected to our online sales platforms we know we will not go into overbooking. I also travel a lot and as 5stelle is a cloud product I can stay in touch and work away from the reception.

Cons

This is our first experience with a PMS and so we cannot make any comparison with other products, so there is nothing to say.

Review Source: Capterra

  Response: 5stelle, 5stelle*

Date: May 2017

May 2017

 

Dear Alessio

Thank you for you review.

We are glad we managed to change your mind on the necessity of the PMS to ensure there is no risk of overbooking. One of the many benefits of a cloud system is the ability to access it when ever and where ever you are.

5stelle* Team

 

Claudia from Claudia
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Satisfied

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I feel safe and I work quietly.

Pros

I like everything about this software. It is very simple to use and intuitive.I like everything about this software. It is very simple to use and intuitive.

Cons

I don't know what to say because I have nothing that I like least.I don't know what to say because I have nothing that I like least.

Review Source: Capterra

  Response: 5stelle, 5stelle*

Date: May 2017

May 2017

 

Dear Claudia,

Thank you for you great review!

5stelle* Team

 

DIEGO from san pietro resort

May 2017

May 2017

perfect to manage a small luxury resort

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I believe I was one of the first people to have believed in 5stelle* and the team. Since 2012 the PMS along with us has grown significantly.
What I appreciate most is the flexibility, always in line with the needs of a Resort like ours
The new Pocket PMS is great allowing me to keep in with the reception where ever I am

Cons

Restaurant management needs to be improved as soon as possible. Probably this is the minus of PMS

Review Source: Capterra

  Response: 5stelle, 5stelle*

Date: May 2017

May 2017

 

Dear Diego,

Thank you for your kind words.

We are glad you are finding the new planner function in the Pocket PMS so useful.

5stelle* Team

 

martina from hesperia
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

positive

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

accounting is clearer

Pros

we like it as it is simple and immediate , it is easy to use and to understand
we are new with this system so need to improve

Cons

what we do not like is that reservations cancelled cannot be traced as they disappear from the system
difficulties in understanding the room type in case of change in room category

Review Source: Capterra

  Response: 5stelle, 5stelle*

Date: May 2017

May 2017

 

Dear Martina,

Thank you for your review.

We are glad that though you are new to 5stelle* you are finding it easy to use and it is helping you with your accounts.

We can get our customer support team to contact you to go over how to understand the room type when moving the reservation to a different category.

5stelle* Team

 

Michele from Hotel Palazzo Vitturi Venice Boutique Hotel
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

Great choice!!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

speedness
stability
ease of use
revenue management is dramatically better in my opinion (switching from Oracle Fidelio Suite 8)

Pros

I chose this software 5stelle to leverage flexibility in our hotel and it was excellent choice!! I'm amazed of their customer service, kindness, server speed.
The software is CLOUD so I eliminated all the heavyness!!! thank you

Cons

nothing. it is a wonderful software and I'd buy it again and again. I've never had bad connection problems

Review Source: Capterra

  Response: 5stelle, 5stelle*

Date: May 2017

May 2017

 

Dear Michele,

Thank you for your review. We are glad you have found 5stelle* fits your needs so well

5stelle* Team

 

Massimo from HOTELOGICA - Consulenza e Gestioni
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Cinque Stelle was our well preferred choice among many other solutions.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Cinque Stelle is a scalable and reliable solution for the business and marketing automation, perfectly suitable for all the properties we manage.

Review Source: Capterra

  Response: 5stelle, 5stelle*

Date: May 2017

May 2017

 

Dear Massimo Rosati,

Thank you for your kind review.

5stelle* Team

 

FEDERICA from FREJUS CASE VACANZA SRL
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Easy and intuitive software, nice and updated layout

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Easy to use, mailing list and all guests' detail easy to pick.
Accounting easier and more concise

Pros

All information within easy reach; invoices and receipts easy to manage; direct online booking and set up with the most important OTA

Cons

Confirmation mails which have to be prepared in html format and need an external support.
Some accounting report which cannot be separated in the listing

Review Source: Capterra

  Response: 5stelle, 5stelle*

Date: May 2017

May 2017

 

Dear Federica,

Thank you for your kind words.

We are happy you like the new layout.

Unfortunately the confirmation emails and other communications to be more effective and have a greater visual impact needs to be in the HTML format. In any case our support team is always at hand to help you.

5stelle* Team

 

Cristiano from Project Shaping SRL
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Easy and useful

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

General organization and staff management

Pros

Easy usability for the staff even the interns they had learned to use the system in a few days thank to the perfect assistance from the customer care!

Cons

The accounting tool and the on line pocket version can be improved even if in general they works perfectly

Review Source: Capterra

  Response: 5stelle, 5stelle*

Date: May 2017

May 2017

 

Dear Cristiano,

Thank you for your comments.

Our customer support is very important to us and we are glad you had such a great experience.

At the moment the touch tools including the Pocket PMS are going through a revamp so we hope you like the improvements when they are released.

5stelle* Team