5stelle* software


5stelle* is a cloud-based hotel management software that offers client management, sales management, hotel administration and online booking.

5stelle* features property management, which allows users to manage pricing, reservations and hotel accounting. Users can also access this information using the mobile and tablet app. The booking engine syncs data from the hotel-booking website, which helps users avoid instances of overbooking. The product also allows clients to make bookings using the mobile app. 

5stelle* offers mobile point of sale (POS), which allows hotel staff to charge clients for products and services such as spa services, the hotel bar and swimming pool access. The product also integrates with Review Express by TripAdvisor, which enables users to import reviews for the hotel website directly from TripAdvisor. The product also offers dashboards, which allows users to track revenue and hotel performance in real time.

Supported Operating System(s):
Web browser (OS agnostic)

68 Reviews of 5stelle*

Showing 1 - 20 of 68

Start your review of 5stelle*

Click to start
  • Giada from Villa giada Resort

    February 2018

    Easy

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Value for Money

    They get a great assistance everyday also update event time with new services also is 100% cloud and more

    Pros

    Cloud with a lot of facilities
    Is a great solution that font need a lot of hardware investiment we use everyday and we have a loro of users

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: 5stelle, 5stelle*

    February 2018

    Dear Giada, Thank you for your kind review. We are glad that our cloud system enables your multiple users to all work on the PMS at the same time and you find our customer support staff so help. 5stelle* Team

  • Camilla from Residence Ca del Lago

    Number of employees: 2-10 employees

    November 2017

    I use it since a couple of years and I am plenty satisfied of its performance

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    High performance in accounting procedures Implementation of statistical analysis Easy use from all the booking office employees

    Pros

    I think this software is very intuitive and easy to understand and use. I especially appreciate the functions related to the accounting procedures.

    Cons

    the only downside is related to the graphic. The upper bars are too gray and the dates on the planning are difficult to read without using a very large zoom.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: 5stelle, 5stelle*

    November 2017

    Dear Camilla, Thank you for your kind words. We are glad to hear you appreciate our accounting features. With regards to the graphics we will signal the observations to the development department to see if we can have these improved. 5stelle* Team

  • eleonora from Hotel @ Adriatic Sea

    Number of employees: 2-10 employees

    November 2017

    better life now !!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Easyness of management from front and back office users

    Pros

    I love the cloud new life of front and back office @ hotel
    No more need of old style PMS. Always available for you for helping and including your needs in future updates. Call center always supportive and there for you any need or question

    Cons

    Not many restaurant software still connected to it but if you choose or already have one they are not connected to still they demonstrate to be very happy and open to do new connections with

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: 5stelle, 5stelle*

    November 2017

    Dear Eleonora, Thank you for your review. We are glad to hear you find our support staff so accomodating with your requirements and you find 5stelle* easy to use. With regards to restaurant software, we have some new connections in the pipe line and as always we are willing to look at connecting others. 5stelle* Team

  • Emanuele from Hotel L'Antico Pozzo

    Number of employees: 2-10 employees

    September 2017

    A very good and useful PMS

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It is very fast, well integrated with others systems either to import bookings and manage CRM, very easy in daily usage.We have been using since 1 year and very satisfied

    Cons

    I like this software, the only thing I would like to see, even not much requested by commercial market, a version for linux , at least one stable and supported distro such like RedHat or similar.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: 5stelle, 5stelle*

    September 2017

    Dear Emanuele, First of all thank you for taking the time to review us. We are glad you are finding 5stelle* so easy to use and the integrations so useful. With regards to the version for Linux, at the moment on Linux operating systems you can use the Pocket PMS which can be used on any browser and has the most important reception functions at hand. 5stelle* Team

  • Barbara from Hotel Quarcino Como

    Number of employees: 2-10 employees

    September 2017

    system is used for check in/check out, billing nad accountancy reports

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    more accurancy in billing and chjeck on accountancy reports

    Pros

    intuitiveness, custumizable, fit also for PMI. Lots of options to include different situations. Accountancy and revenue overviews with possibility of segmentation are included.

    Cons

    No support on Sundays and bank holidays - this is essential for tourism industry: most issues arise on week-ends. Some slowness depenidng on internet signal,

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: 5stelle, 5stelle*

    September 2017

    Dear Barbara, Thank you for your review. We are glad to hear that you find our system intuituve and its ability to adapt to a variety of situations. With regards to support, we have support 365 days on the year, weekends and bank holidays, there is an on-call mobile number as well as ticketing. 5stelle* Team

  • Michele (Mykhaylo) from Casa Santa Sofia

    Number of employees: 11-50 employees

    August 2017

    Before the final decision, I have checked about 6-7 PMS. Cheapest and more expensive...

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I have more time to do other operation for our business. I can keep under control reservations even from my home or other country, when I am in trip. Even for our guests: check in is faster, to do a bill is easier and faster. Many operations become automatic.

    Pros

    I like:
    - easy to learn by Yourself without help of someone. It is enough to know just a base of pc use.
    - The logic of work it is easy to understand. So I can say it accessible and usability has been organised well.
    - it is cloud. So i can access from my home pc or any other pc where it is installed.
    - Personalise, YES it is. Producers have thinking well to give us as much as possible tips to personalise.
    - With this software I have made my work easiest and fastest. I did got more free time :) BUT I have got more time to do other things.
    - Other important is: I work in a place, where some from our staff is about 60 years old... and can easily use this software !!!
    - The most important is STAFF: opened, helpful. From my first touch I have got only positive experience: professional and personal. They assit as fast as possible, even out of office time, if it is possible.

    Cons

    Cloud... it works very well with simply adsl or mobile internet, but prefer have faster internet connection.
    I would suggest to create such a platform where users could put together and discus some new ideas.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: 5stelle, 5stelle*

    September 2017

    Dear Michele Thank you for your fantastic feedback. We are glad to hear that 5stelle* has made your work easier and that its intuitive inferface is appreciated. We are always happy to hear new ideas from our clients on ways we can make 5stelle* even better, so please do not hesitate to contact us with them. 5stelle* Team

  • Barbara from Palazzo Turro B&B

    Number of employees: 2-10 employees

    August 2017

    Easy to learn. Lack of some functions for those who work with companies (e.g. monthly bill).

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Organizing the reservations in the most simple way.

    Pros

    The planner is super easy to understand. The possibility to modify and cancel invoices. The direct connection with booking.com. Customer support is always kind and efficient.

    Cons

    As written before, we would like to have the possibility to make a monthly bill for the companies we work with, saving all the rooms' bill in one automatically.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: 5stelle, 5stelle*

    August 2017

    Dear Barbara, Thank you for your review. We are glad that you find 5stelle* easy to use and appreciate our customer support team. With regards to billing companies monthly, it is possible to create a master bill, which to create takes a matter of a few clicks. The reason rooms are not automatically saved to the master bill is to allow invoicing flexibility dependant on the agreement tte hotel has with various companies which may not be the same. 5stelle* Team

  • Dario from Villa Giada Resort

    Number of employees: 11-50 employees

    August 2017

    Very helpful for my family hotel

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    We use 5stelle with simple booking channel manager and it work with no problem. In addition to the room service we offer many extras: parking, transfer, beach etc and 5stelle* help our reception guys not go crazy! :)

    Cons

    Would be very good if could update maintenance issues signalled via mobile device instead of only it being able to update from main PMS.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: 5stelle, 5stelle*

    August 2017

    Dear Dario, Thank you for your review, we are happy 5stelle* helps reduce you reception staff's workload. With regards to the Maintenance issues, we are currently developing a module which will allow maintenance issues to be update/resolved directly from a mobile device. 5stelle* team

  • Sara from Hotel Adria

    August 2017

    Everytime I needed an help, the very expert staff was available to clarify or to guide me.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The affidability: in 2 years I use this software only during 5 minutes it was unavailable (due to a problem in the server)

    Cons

    If I really have to find something I do not like is that the assignation of the rooms must be checked because the software is not "intelligent" and do not assign always the rooms "filling" the empty spaces.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: 5stelle, 5stelle*

    August 2017

    Dear Sara, Thank you for your kind words. We pride ourselves on being a reliable service and we are happy to know our clients have recognised that. With regards to the way rooms are assigned to "fill in empty" spaces, we will signal this to our development department to see if it is something we can improve. 5stelle* Team

  • matteo from iRooms

    Number of employees: 2-10 employees

    August 2017

    good PMS for small hotels

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    easy manage multi property

    Pros

    value for money, planning, good service for training and assistance during problems.. they are growing up fast..

    Cons

    statistics, the software is a little bit slow, it can be depend from internet connection, but we have a good one and the page does not answer every time fast .

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: 5stelle, 5stelle*

    August 2017

    Dear Matteo Thank you for your kind review. We are glad to hear you found the training and assistance so efficient. With regards to the statistics, the more data that you require to be manipulated the longer the report takes to create. Just to let you know, we are continually adding new reports to the PMS and with the free Snapshot Analytics connection you can access even more stats. 5stelle* Team

  • Marco from Atlante 2013 srl

    Number of employees: 11-50 employees

    June 2017

    The cloud allows us to keep fully on top of the management of one hotel in Madonna di Campiglio

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    precision and efficiency

    Pros

    The cloud allows us to keep fully on top of the management of one hotel in Madonna di Campiglio (Hotel Catturani) and one in Venezia (Palazzo Contarini), which are separated by approximately 300Km.

    Review Source: Capterra

    Response: 5stelle, 5stelle*

    June 2017

    Dear Marco, Thank you for your kind words. We are glad 5stelle* has been able to help manage your hotels with ease thanks to it being a cloud product so you can have your planner to hand where ever you are. 5stelle* Team

  • Luca from Domus Helena

    June 2017

    Excellent value for an excellent price!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    5stelle is an easy-to-use software that allows hotels to use at its best immediately after installation. After 20+ years experience in the hotel industry, I can say that 5stelle has the best price/value ratio so far.

    Review Source: Capterra

    Response: 5stelle, 5stelle*

    June 2017

    Dear Luca, Thank you for your great review, we are glad you have noticed our commitment to our clients 5stelle* Team

  • Alessio from B&B IGEA 50

    May 2017

    even for B&Bs

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Easy OTA management

    Pros

    I have a 3 room B&B in Modena and to start with thought that a PMS would be unnecessary for a small accommodation such as ours. However since becoming a 5stelle* client I discovered I was wrong it is essential for us as given we are always connected to our online sales platforms we know we will not go into overbooking. I also travel a lot and as 5stelle is a cloud product I can stay in touch and work away from the reception.

    Cons

    This is our first experience with a PMS and so we cannot make any comparison with other products, so there is nothing to say.

    Review Source: Capterra

    Response: 5stelle, 5stelle*

    May 2017

    Dear Alessio Thank you for you review. We are glad we managed to change your mind on the necessity of the PMS to ensure there is no risk of overbooking. One of the many benefits of a cloud system is the ability to access it when ever and where ever you are. 5stelle* Team

  • Claudia from Claudia

    Number of employees: 2-10 employees

    May 2017

    Satisfied

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I feel safe and I work quietly.

    Pros

    I like everything about this software. It is very simple to use and intuitive.I like everything about this software. It is very simple to use and intuitive.

    Cons

    I don't know what to say because I have nothing that I like least.I don't know what to say because I have nothing that I like least.

    Review Source: Capterra

    Response: 5stelle, 5stelle*

    May 2017

    Dear Claudia, Thank you for you great review! 5stelle* Team

  • DIEGO from san pietro resort

    May 2017

    perfect to manage a small luxury resort

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I believe I was one of the first people to have believed in 5stelle* and the team. Since 2012 the PMS along with us has grown significantly.
    What I appreciate most is the flexibility, always in line with the needs of a Resort like ours
    The new Pocket PMS is great allowing me to keep in with the reception where ever I am

    Cons

    Restaurant management needs to be improved as soon as possible. Probably this is the minus of PMS

    Review Source: Capterra

    Response: 5stelle, 5stelle*

    May 2017

    Dear Diego, Thank you for your kind words. We are glad you are finding the new planner function in the Pocket PMS so useful. 5stelle* Team

  • martina from hesperia

    Number of employees: 2-10 employees

    May 2017

    positive

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    accounting is clearer

    Pros

    we like it as it is simple and immediate , it is easy to use and to understand
    we are new with this system so need to improve

    Cons

    what we do not like is that reservations cancelled cannot be traced as they disappear from the system
    difficulties in understanding the room type in case of change in room category

    Review Source: Capterra

    Response: 5stelle, 5stelle*

    May 2017

    Dear Martina, Thank you for your review. We are glad that though you are new to 5stelle* you are finding it easy to use and it is helping you with your accounts. We can get our customer support team to contact you to go over how to understand the room type when moving the reservation to a different category. 5stelle* Team

  • Michele from Hotel Palazzo Vitturi Venice Boutique Hotel

    Number of employees: 11-50 employees

    May 2017

    Great choice!!!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    speedness stability ease of use revenue management is dramatically better in my opinion (switching from Oracle Fidelio Suite 8)

    Pros

    I chose this software 5stelle to leverage flexibility in our hotel and it was excellent choice!! I'm amazed of their customer service, kindness, server speed.
    The software is CLOUD so I eliminated all the heavyness!!! thank you

    Cons

    nothing. it is a wonderful software and I'd buy it again and again. I've never had bad connection problems

    Review Source: Capterra

    Response: 5stelle, 5stelle*

    May 2017

    Dear Michele, Thank you for your review. We are glad you have found 5stelle* fits your needs so well 5stelle* Team

  • Massimo from HOTELOGICA - Consulenza e Gestioni

    Number of employees: 2-10 employees

    May 2017

    Cinque Stelle was our well preferred choice among many other solutions.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Cinque Stelle is a scalable and reliable solution for the business and marketing automation, perfectly suitable for all the properties we manage.

    Review Source: Capterra

    Response: 5stelle, 5stelle*

    May 2017

    Dear Massimo Rosati, Thank you for your kind review. 5stelle* Team

  • FEDERICA from FREJUS CASE VACANZA SRL

    Number of employees: 2-10 employees

    May 2017

    Easy and intuitive software, nice and updated layout

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Easy to use, mailing list and all guests' detail easy to pick. Accounting easier and more concise

    Pros

    All information within easy reach; invoices and receipts easy to manage; direct online booking and set up with the most important OTA

    Cons

    Confirmation mails which have to be prepared in html format and need an external support.
    Some accounting report which cannot be separated in the listing

    Review Source: Capterra

    Response: 5stelle, 5stelle*

    May 2017

    Dear Federica, Thank you for your kind words. We are happy you like the new layout. Unfortunately the confirmation emails and other communications to be more effective and have a greater visual impact needs to be in the HTML format. In any case our support team is always at hand to help you. 5stelle* Team

  • Cristiano from Project Shaping SRL

    Number of employees: 2-10 employees

    May 2017

    Easy and useful

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    General organization and staff management

    Pros

    Easy usability for the staff even the interns they had learned to use the system in a few days thank to the perfect assistance from the customer care!

    Cons

    The accounting tool and the on line pocket version can be improved even if in general they works perfectly

    Review Source: Capterra

    Response: 5stelle, 5stelle*

    May 2017

    Dear Cristiano, Thank you for your comments. Our customer support is very important to us and we are glad you had such a great experience. At the moment the touch tools including the Pocket PMS are going through a revamp so we hope you like the improvements when they are released. 5stelle* Team

Do you use 5stelle*?Write a Review
In just fifteen minutes, the experts at Software Advice can help you narrow down the right software for your organization. Call us for a Free FastStart Consultation: (844) 688-1783