5stelle* Software


 

5stelle* is a cloud-based hotel management software that offers client management, sales management, hotel administration and online booking.

5stelle* features property management, which allows users to manage pricing, reservations and hotel accounting. Users can also access this information using the mobile and tablet app. The booking engine syncs data from the hotel-booking website, which helps users avoid instances of overbooking. The product also allows clients to make bookings using the mobile app. 

5stelle* offers mobile point of sale (POS), which allows hotel staff to charge clients for products and services such as spa services, the hotel bar and swimming pool access. The product also integrates with Review Express by TripAdvisor, which enables users to import reviews for the hotel website directly from TripAdvisor. The product also offers dashboards, which allows users to track revenue and hotel performance in real time.

 

5stelle* - Dashboard
 
  • 5stelle* - Dashboard
    Dashboard
Supported Operating System(s):
Web browser (OS agnostic)

66 Reviews of 5stelle*

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Emanuele from Hotel L'Antico Pozzo
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

A very good and useful PMS

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Pros

It is very fast, well integrated with others systems either to import bookings and manage CRM, very easy in daily usage.We have been using since 1 year and very satisfied

Cons

I like this software, the only thing I would like to see, even not much requested by commercial market, a version for linux , at least one stable and supported distro such like RedHat or similar.

Source: Capterra
 

Barbara from Hotel Quarcino Como
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

system is used for check in/check out, billing nad accountancy reports

Ease-of-use

Functionality

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more accurancy in billing and chjeck on accountancy reports

Pros

intuitiveness, custumizable, fit also for PMI. Lots of options to include different situations. Accountancy and revenue overviews with possibility of segmentation are included.

Cons

No support on Sundays and bank holidays - this is essential for tourism industry: most issues arise on week-ends. Some slowness depenidng on internet signal,

Source: Capterra
 

Michele (Mykhaylo) from Casa Santa Sofia
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Before the final decision, I have checked about 6-7 PMS. Cheapest and more expensive...

Ease-of-use

Functionality

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I have more time to do other operation for our business. I can keep under control reservations even from my home or other country, when I am in trip. Even for our guests: check in is faster, to do a bill is easier and faster. Many operations become automatic.

Pros

I like:
- easy to learn by Yourself without help of someone. It is enough to know just a base of pc use.
- The logic of work it is easy to understand. So I can say it accessible and usability has been organised well.
- it is cloud. So i can access from my home pc or any other pc where it is installed.
- Personalise, YES it is. Producers have thinking well to give us as much as possible tips to personalise.
- With this software I have made my work easiest and fastest. I did got more free time :) BUT I have got more time to do other things.
- Other important is: I work in a place, where some from our staff is about 60 years old... and can easily use this software !!!
- The most important is STAFF: opened, helpful. From my first touch I have got only positive experience: professional and personal. They assit as fast as possible, even out of office time, if it is possible.

Cons

Cloud... it works very well with simply adsl or mobile internet, but prefer have faster internet connection.
I would suggest to create such a platform where users could put together and discus some new ideas.

Source: Capterra
 

Barbara from Palazzo Turro B&B
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Easy to learn. Lack of some functions for those who work with companies (e.g. monthly bill).

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Organizing the reservations in the most simple way.

Pros

The planner is super easy to understand. The possibility to modify and cancel invoices. The direct connection with booking.com. Customer support is always kind and efficient.

Cons

As written before, we would like to have the possibility to make a monthly bill for the companies we work with, saving all the rooms' bill in one automatically.

Source: Capterra
 

Dario from Villa Giada Resort
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Very helpful for my family hotel

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Pros

We use 5stelle with simple booking channel manager and it work with no problem. In addition to the room service we offer many extras: parking, transfer, beach etc and 5stelle* help our reception guys not go crazy! :)

Cons

Would be very good if could update maintenance issues signalled via mobile device instead of only it being able to update from main PMS.

Source: Capterra
 

Sara from Hotel Adria

August 2017

August 2017

Everytime I needed an help, the very expert staff was available to clarify or to guide me.

Ease-of-use

Functionality

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Customer Support

Value for Money

Ease-of-use
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Pros

The affidability: in 2 years I use this software only during 5 minutes it was unavailable (due to a problem in the server)

Cons

If I really have to find something I do not like is that the assignation of the rooms must be checked because the software is not "intelligent" and do not assign always the rooms "filling" the empty spaces.

Source: Capterra
 

matteo from iRooms
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

good PMS for small hotels

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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easy manage multi property

Pros

value for money, planning, good service for training and assistance during problems.. they are growing up fast..

Cons

statistics, the software is a little bit slow, it can be depend from internet connection, but we have a good one and the page does not answer every time fast .

Source: Capterra
 

Marco from Atlante 2013 srl
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

The cloud allows us to keep fully on top of the management of one hotel in Madonna di Campiglio

Ease-of-use

Functionality

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precision and efficiency

Pros

The cloud allows us to keep fully on top of the management of one hotel in Madonna di Campiglio (Hotel Catturani) and one in Venezia (Palazzo Contarini), which are separated by approximately 300Km.

Source: Capterra
 

Luca from Domus Helena

June 2017

June 2017

Excellent value for an excellent price!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Pros

5stelle is an easy-to-use software that allows hotels to use at its best immediately after installation. After 20+ years experience in the hotel industry, I can say that 5stelle has the best price/value ratio so far.

Source: Capterra
 

Alessio from B&B IGEA 50

May 2017

May 2017

even for B&Bs

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Easy OTA management

Pros

I have a 3 room B&B in Modena and to start with thought that a PMS would be unnecessary for a small accommodation such as ours. However since becoming a 5stelle* client I discovered I was wrong it is essential for us as given we are always connected to our online sales platforms we know we will not go into overbooking. I also travel a lot and as 5stelle is a cloud product I can stay in touch and work away from the reception.

Cons

This is our first experience with a PMS and so we cannot make any comparison with other products, so there is nothing to say.

Source: Capterra
 

Claudia from Claudia
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Satisfied

Ease-of-use

Functionality

Product Quality

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Value for Money

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I feel safe and I work quietly.

Pros

I like everything about this software. It is very simple to use and intuitive.I like everything about this software. It is very simple to use and intuitive.

Cons

I don't know what to say because I have nothing that I like least.I don't know what to say because I have nothing that I like least.

Source: Capterra
 

DIEGO from san pietro resort

May 2017

May 2017

perfect to manage a small luxury resort

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Quality
Value for Money
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Pros

I believe I was one of the first people to have believed in 5stelle* and the team. Since 2012 the PMS along with us has grown significantly.
What I appreciate most is the flexibility, always in line with the needs of a Resort like ours
The new Pocket PMS is great allowing me to keep in with the reception where ever I am

Cons

Restaurant management needs to be improved as soon as possible. Probably this is the minus of PMS

Source: Capterra
 

martina from hesperia
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

positive

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Value for Money
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accounting is clearer

Pros

we like it as it is simple and immediate , it is easy to use and to understand
we are new with this system so need to improve

Cons

what we do not like is that reservations cancelled cannot be traced as they disappear from the system
difficulties in understanding the room type in case of change in room category

Source: Capterra
 

Michele from Hotel Palazzo Vitturi Venice Boutique Hotel
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

Great choice!!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Product Quality
Quality
Value for Money
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speedness
stability
ease of use
revenue management is dramatically better in my opinion (switching from Oracle Fidelio Suite 8)

Pros

I chose this software 5stelle to leverage flexibility in our hotel and it was excellent choice!! I'm amazed of their customer service, kindness, server speed.
The software is CLOUD so I eliminated all the heavyness!!! thank you

Cons

nothing. it is a wonderful software and I'd buy it again and again. I've never had bad connection problems

Source: Capterra
 

Massimo from HOTELOGICA - Consulenza e Gestioni
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Cinque Stelle was our well preferred choice among many other solutions.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Product Quality
Quality
Value for Money
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Pros

Cinque Stelle is a scalable and reliable solution for the business and marketing automation, perfectly suitable for all the properties we manage.

Source: Capterra
 

FEDERICA from FREJUS CASE VACANZA SRL
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Easy and intuitive software, nice and updated layout

Ease-of-use

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Product Quality

Customer Support

Value for Money

Ease-of-use
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Quality
Value for Money
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Easy to use, mailing list and all guests' detail easy to pick.
Accounting easier and more concise

Pros

All information within easy reach; invoices and receipts easy to manage; direct online booking and set up with the most important OTA

Cons

Confirmation mails which have to be prepared in html format and need an external support.
Some accounting report which cannot be separated in the listing

Source: Capterra
 

Cristiano from Project Shaping SRL
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

Easy and useful

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

General organization and staff management

Pros

Easy usability for the staff even the interns they had learned to use the system in a few days thank to the perfect assistance from the customer care!

Cons

The accounting tool and the on line pocket version can be improved even if in general they works perfectly

Source: Capterra
 

orlando from castello di monterado
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2017

May 2017

The 5stelle* software is quite intuitive, easy to use and complete.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Functionality
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Quality
Value for Money
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Support

The 5stelle* software is quite intuitive, easy to use and complete. From the first instance, then subsequently, the customer service staff was able to assist us to resolve any doubts or problems we had with the management software.
We therefore believe that it is a valid product and that is why we recommend it to other accommodation facilities.

Pros

The 5stelle* software is quite intuitive, easy to use and complete. From the first instance, then subsequently, the customer service staff was able to assist us to resolve any doubts or problems we had with the management software.
We therefore believe that it is a valid product and that is why we recommend it to other accommodation facilities.

Source: Capterra
 

Ottavia from Albergo all'Ancora

May 2017

May 2017

Really easy to use, perfect customer service. The program works very good.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Value for Money
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We can organized all our reservation from the OTA portals, simply using ths software.
We really raccomanded this software, it's simply to use.

Pros

It works on the cloud, it's simply to use, it has no bugs, and if we have a problem, we can contact the help desk everytime we need

Cons

nothing

Source: Capterra
 

Domenico from HOTEL ELENA

April 2017

April 2017

Customer care Reps are always helpful !

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Quality
Value for Money
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Pros

Complete management tool based on a cloud technology that is supported from desktop devices and mobile too, it always allows you to maintain control over all hotel departments.
You can monitor in real time and have a precise check of cost & profit, hotel reviews, detailed sale analysis, detailed pick-up reservations reports and much else...
its true point of strength is constant updating in search and development; they continuously invest money in new partnership with TripAdvisor review direct connection, intelligence- rate software, brand reputation etc .... giving us the possibility to integrate the best on the market.

Source: Capterra