--- title: "ALICE Software Reviews, Demo & Pricing - 2026" description: "Review of ALICE Software: system overview, features, price and cost information. Get free demos and compare to similar programs." source_url: "https://www.softwareadvice.com/hotel-management/alice-profile/" page_type: "product" language: "en" --- [Home](https://www.softwareadvice.com/) / [Preventive Maintenance Software](https://www.softwareadvice.com/cmms/preventive-maintenance-software-comparison/) / ALICE Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/hotel-management/alice-profile/reviews/)[Alternatives](https://www.softwareadvice.com/hotel-management/alice-profile/alternatives/) # ALICE Review From $6,000/year Free trial 1 plan Wondering if ALICE is right for your organization? Our Preventive Maintenance Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - User Reviews ## Overview ALICE 4.6 [(16)](https://www.softwareadvice.com/hotel-management/alice-profile/reviews/) Pricing Starting at $6,000.00 per user per year ### About ALICE ALICE is a hotel operations and management platform with tools for both front of house and back of house departments. ALICE enables hotel staff to do the most impactful work, without all of the guesses. With real-time communication, task management and operational analytics, ALICE reduces the chaos and complexity of your hotel’s operations. By bringing all hotel departments together with a single operations platform, ALICE helps hotel staff provide fast, personalized service to keep guests satisfied and returning to your hotel. ALICE Housekeeping, ALICE Guest Services, ALICE Guest Messaging, ALICE Guest App, ALICE Service Delivery, and ALICE Maintenance streamline operations, unify departments, and maximize your staff’s time and energy. ALICE’s cloud-based solution is used by the world’s leading brands and more than 25,000 hoteliers internationally. Wondering if ALICE is right for your organization? Our Preventive Maintenance Software selection experts can help you in 15 minutes or less. ## ALICE User Interface ## Popular ALICE Alternatives Main Product ALICE 4.6 [(16)](https://www.softwareadvice.com/hotel-management/alice-profile/reviews/) Ratings Breakdown - 4.50Ease of use - 4.36Value for money - 4.40Customer support - 4.44Functionality Pricing Starting at $6000.00 per year Get Price Alternative Product [Hostaway](https://www.softwareadvice.com/hotel-management/hostaway-profile/) 4.8 [(1622)](https://www.softwareadvice.com/hotel-management/hostaway-profile/reviews/) Ratings Breakdown - 4.59Ease of use - 4.56Value for money - 4.72Customer support - 4.65Functionality Pricing Available upon request Get Price Alternative Product [Hotelizer](https://www.softwareadvice.com/hotel-management/hotelizer-pms-profile/) 4.9 [(91)](https://www.softwareadvice.com/hotel-management/hotelizer-pms-profile/reviews/) Ratings Breakdown - 4.86Ease of use - 4.87Value for money - 4.86Customer support - 4.75Functionality Pricing Available upon request Get Price Alternative Product [Erbon Hospitality](https://www.softwareadvice.com/hotel-management/erbon-suite-profile/) 4.8 [(72)](https://www.softwareadvice.com/hotel-management/erbon-suite-profile/reviews/) Ratings Breakdown - 4.72Ease of use - 4.68Value for money - 4.63Customer support - 4.57Functionality Pricing Available upon request Get Price Alternative Product [Guesty](https://www.softwareadvice.com/hotel-management/guesty-profile/) 4.4 [(480)](https://www.softwareadvice.com/hotel-management/guesty-profile/reviews/) Ratings Breakdown - 4.41Ease of use - 4.17Value for money - 4.25Customer support - 4.38Functionality Pricing Starting at $23.00 per month Get Price Alternative Product [Breezeway](https://www.softwareadvice.com/vacation-rental/breezeway-profile/) 4.6 [(195)](https://www.softwareadvice.com/vacation-rental/breezeway-profile/reviews/) Ratings Breakdown - 4.63Ease of use - 4.53Value for money - 4.60Customer support - 4.47Functionality Pricing Starting at $6.00 per month Get Price ## ALICE Pricing and Plans Starting price: $6,000.00 per year Free Trial Free Version Basic $6,000.00 per user, per year No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## ALICE Features - Popular features found in Preventive Maintenance Asset Tracking Calendar Management Inspection Management Inventory Management Mobile Access Predictive Maintenance Reminders Scheduling Work Order Management - More features of ALICE Employee Management Extended Stay For Vacation Rentals Front Desk Management Guest Experience Management Housekeeping Management Loyalty Program Maintenance Management Maintenance Scheduling Multi-Property Preventive Maintenance Reporting/Analytics Single Property Spa/Activity Management Task Management Vendor Management ## ALICE User Reviews ## ALICE customer ratings - Overall rating: 4.6/5 - Total reviews: 16 ### Rating distribution - 5 stars: 11 reviews (69%) - 4 stars: 4 reviews (25%) - 3 stars: 1 reviews (6%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Secondary ratings - Ease of use: 4.5/5 - Value for money: 4.4/5 - Customer support: 4.4/5 - Functionality: 4.4/5 --- ### A for Alice - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Hospitality - Company size: 501-1000 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Effective. Easy to use and a good and fast way to get in contact with the guests. Efficient. #### Cons Alice, is not missing anything. I have used it for the past two-three weeks, and there has been no error in using Alice. --- ### A must for ticketing tool - Overall rating: 4/5 - Reviewer: Giovanni P. - Verified reviewer: Yes - Industry: Hospitality - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2026 - Review source details: This review was submitted organically. No incentive was offered We use it for Guest communication, ticketing system, Itinerary design and Engineering tool. It worked fine. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Very powerful, has a lot of functions not only for a Hotel but can probably be adjusted for other Roles #### Cons The integration with Oracle PMS is very unstable, it breaks 1-2 times a week, and the support takes some minutes to for fixing, there is no easy way to fix it on our side, just they can do it, and the support gets busy --- ### Great product - horrible support model - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Hospitality - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros Great features, ease of use, training employees has been simple. The application also integrates with PMS systems. #### Cons Terrible customer support if you have an issue. I've been back and forth with your support team for the last 6 weeks and with each update there's a new tech involved and NO RESOLUTION, no call back, no escalation. Utterly terrible support for such a useful tool. --- ### Straight-Forward Property Management Platform - Overall rating: 5/5 - Reviewer: Katja S. - Verified reviewer: Yes - Industry: Hospitality - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros This product is pretty easy to use. It has all of the elements necessary to create and manage tasks for our concierge, call center, porter, housekeeping and engineer/maintenance teams. #### Cons As far as suggestions, if a task is created by using the "+ Guest Request" button, they don't show up under the individual unit number and have sometimes been difficult to track down. If there were a way to have all guest requests show up under a user's profile so that one doesn't have to Search Tickets to find it, that would alleviate some confusion. Another recommendation is, when reviewing a particular task under a resident's profile, if I press the back arrow, it resets the entire page and places me back on the home page and I have to search for the user again. I would recommend making it easier to return to the user profile after viewing a task. --- ### REVIEW FROM A CHEF CONCIERGE - Overall rating: 4/5 - Reviewer: MARIA (KOKY) C. - Industry: Hospitality - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2016 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. ALICE is easy to manage & understand. For those not to tech savvy is clear to work with. I would like for it to be a little more colorful since as Concierge I manage several tasks at once. Also the bliking of tasks should not interfere with other departments nor the constant emails from tasks not accepted from other departments. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros From a Concierge's standpoint, it is relatively easy to learn. #### Cons 1) Lack of color on the screen to separate tasks by category & importance 2) The constant bliking from tasks from other departments on my Concierge screen 3) The constant email blasts from tasks not accepted by other departments. 4) Sometimes the system will not allow you to change status of requests, nor times #### Vendor response Greetings Maria. Thank you for taking the time to send us a review. We rely on the honest feedback from customers like you to help us improve the product. The good news is, some of the issues you identified are easily solved due to the customizable features of ALICE. Our Customer Success team will reach out to you shortly to discuss strategies to improve your experience. Kind regards, The ALICE Team Replied December 2016 --- ### Alice - Overall rating: 5/5 - Reviewer: Andrea V. - Verified reviewer: Yes - Industry: Hospitality - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Alice facilitates keeping track of all our residents both past and present. We are also able to keep track of maintenance requests both for residents and internally. #### Cons Unfortunately sometimes it has a few bugs or crashes in the middle of my shifts. It happens very rarely though. --- ### Differences between the app for phones and pc - Overall rating: 5/5 - Reviewer: Cinthya C. - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2016 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We have encounter issues due to the fact that the app for smartphones does not have as many functionalities than the app for PC. Thus, if you are on the field, you must have to get to a PC to create or modify some type of tickets. The other issue we have to encounter is that guest requests can't be modified. If there is a change of plans or guests made a mistake, a new ticket is the only option. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It has been a productive communication channel for Staff and your customer support is excellent. #### Cons the app for smartphones does not match in functionalities with the app for PC. It has been difficult to get the app in Spanish. Grammar errors in Spanish have been difficult to avoid appearing in the app. #### Vendor response Dear Cynthia, Thank you for taking the time to review ALICE. It has been a tremendous pleasure working with the Remixto team for almost a year now. The customer success team will look at your feedback and work hard to make improvements where possible. Thank you for your patience with the Spanish translation process. We appreciate your partnership as we strive to have a better language suite in the future. Please continue to reach out to Madelyn and support@aliceapp.com with your requests and feedback. Gracias, The ALICE Team Replied December 2016 --- ### Efficient and easy to Uses - Overall rating: 5/5 - Reviewer: Haronil U. - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We have been using Alice over 2 years and I would have to say that it has been a big improvement to us. Not only it is easy to use but it has made us improve the communication among each other. When it comes to the guest this has given us the change to improve the guest experience which is our first priority. For example, now they are adding a different gadget to our Alice that I also know that is going to make it even better. I have nothing but a positive thing to say about Alice because since we started using it it has changed everything in our hotel for the better. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros That is easy to uses. #### Cons None. #### Vendor response Dear Haronil, We are delighted to hear you enjoy working with the ALICE system! Our goal is to make doing your job easier and more efficient. Please continue to let your Customer Success Manager know how we can refine the system to further enhance your experience. Cheers to hospitality, The ALICE Team! Replied January 2017 --- ### Amazing and Helpful - Overall rating: 5/5 - Reviewer: Palmo L. - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2016 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Getting in touch with someone on the radio during work can be a hassle especially if the radio is down. But this product is a life saver and easy to use. Easy to keep in touch with employees with any guest requests and shows if the work is done. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Everything #### Cons Nothing #### Vendor response Dear Lamo, Thank you for taking the time to send us your review. We are delighted to hear that you find ALICE to be such a helpful asset to your day to day duties at The Moderne. It certainly has been a pleasure working with your team. Please continue to let us know if there is anything we can do to make your experience even better. Cheers to hospitality, The ALICE Team Replied December 2016 --- ### More hotels with this app - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Consumer Services - Company size: 11-50 employees - Product usage: Used monthly for free trial - Reviewed: May 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Easy to use and it's functions are awesome #### Cons Few hotels use it , and you cannot use it without having a reservation code --- Showing 1 - 10 of 16 Reviews [See All Reviews](https://www.softwareadvice.com/hotel-management/alice-profile/reviews/) ## Other Top Recommended Preventive Maintenance Software [MaintainX](https://www.softwareadvice.com/cmms/maintainx-profile/) **4.8** (1062) Recently recommended **302** times [Eptura Asset](https://www.softwareadvice.com/cmms/managerplus-profile/) **3.9** (207) Recently recommended **175** times [Asset Essentials](https://www.softwareadvice.com/cafm/asset-essentials-profile/) **4.4** (284) Recently recommended **169** times [Coast](https://www.softwareadvice.com/product/246342-Coast/) **4.7** (101) Recently recommended **151** times Stuck Between Options? 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