Bookinglayer Software

4.71 / 5 (51)

About Bookinglayer


Bookinglayer is a cloud-based hotel and reservation management solution. It is designed for small to midsize businesses in the tourism industry that provide accommodations and activities.

Bookinglayer features a real-time interactive calendar with drag-and-drop functionality that can be used to schedule accommodations, activities, rentals and services. Customers can use the web portal to fill out an online booking form and add details to their bookings such as personal information, flight details and payment information.

Bookinglayer includes a package builder that can be used to create packages with different services, activities and accommodation options customized for individual days. Packages, activities, accommodations and extra sales items can all be tracked and managed with the solution’s inventory function.

Bookinglayer offers integration with payment gateways including PayPal, Stripe, Braintree and 2Checkout. It is available for purchase on a monthly subscription basis.



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Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 8

51 Reviews of Bookinglayer

Average User Ratings

Overall

4.71 / 5 stars

Ease-of-use

4.5

Value for money

5.0

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(37)

4 stars

(13)

3 stars

(1)

2 stars

(0)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 51 reviews

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August 2017

Niall from www.breac.hous

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2017

We have had a great experience with Bookinglayer - I would highly rate the support which we received

- confidence about our booking engine - no need to build our own - quality suport when we needed it - working with a company who clearly care about their product and their customers - lots of front and back office functionality - ability to grow into the software functionality as we scale our business

Pros

1. Support - very good quality support was made available to us from day one. At all times the Bookinglayer team have been very attentive to our specific requirements and have made some bespoke amendments for us, which is greatly appreciated.
2. Functionality - there is a lot of really good functionality included as part of the Bookinglayer product. In fact, we are probably only using a proportion of whats available to us, but its good to know that we can expand into the product as we grow out business.
3. User interface - the user interface is very well designed and integrates really well with our website. Customer feedback to date has been excellent, with limited or no problems with the booking engine (which is probably rare).

Cons

1. Set up time - I guess it is a feature of all software, but there was more set up and configuration time required than I had anticipated.
2. Features - as the software has clearly been designed for activity based properties (such as surf camps) it took a little bit of work to configure it correctly for a property like ours (which is a small boutique style accommodation without onsite activities). I needed to use a few work-arounds to suppress some of the standard functionality which wasn't appropriate for us.

October 2015

Anna from Pura Vida Surflodge

Review Source: Capterra


Ease-of-use

4.0

Customer support

5.0

October 2015

Bookinglayer experience since the beginning.

We started with booking layer as one of the first. In general we are happy with booking layer. Of course, as with any system, there are advantages and disadvantages to it: Some advantages are: * Good customer management * Good overviews with regards to the bookings * Email templates to quickly answer your customers and save time * Really clear booking form and procedure, changed this year to meet the newest internet hypes etc. * Lots of options for payments and good control of payments * Allows you lots of detailed info about how your bookings are going compared to previous seasons. * Keeps being updated to the newest standards and is always developed further to meet the newest trends. (can also be a disadvantage of course as relatively frequent changes are made) * The owner is very helpful if there is a problem or if you are not happy with something, need a tailored solution etc. and tries to think with all of us to find the best solutions for us all. That already brings me to one of the disadvantages: * It is a product for many camps, therefore not everything might be the way you would do it if you would buy/make your own bookingssystem and there might be a few features which are not interesting to you (we, for instance, do not use the option to also plan the surflessons with it but still do that by hand, so have no experience with that). At the same time it might not be possible to implement some solutions which are important for you or the focus will be on something else at the time since you are the only one asking for it. * For us BL is not yet detailed enough when it comes to making bills. We still use a different system for that, as regulations in France are quite difficult. Therefore we still need other software for some solutions. Of course it is hard to say how that would be for you. Like I said, for us bookinglayer works well and it was definitely a good choice to start working with it. We are happy with it, however it is hard to say how it would tailor to your business. From our experience the owner is always happy to look at it together with you and will try to honestly tell you if his solution will be suited for you or not.

March 2017

Sarah from Ibiza Retreats

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2017

Our experience with Bookinglayer

We have had exceptional service from start to finish (and ongoing!) with Bookinglayer. The team could not be more helpful and what we are currently loving about them is that they are continually developing their software, so anything we feel we need to work differently for our unique market - a quick chat and they look at ways to find solutions. I have worked with many booking management packages over the years, but in a new role as Business Development manager for a Retreat business in Ibiza, I put Bookinglayer to the test. My product and packages are not the easiest to decipher, or formulate, but the team at Bookinglayer made it beautifully simple and massively effective. I highly recommend you invest in the set-up package they offer. We had Daniel - one of their 'Support Heros' to come and stay with us on site, and the way he grasped our business model and made it work for us within the programme was exemplary. So much so that I have other friends in other rental / reservation businesses on the island of Ibiza that now want to go with Bookinglayer. Don't buy some 'off the shelf' reservation package with minimal after-care or post purchase support. These guys are great, and I am so happy I have used them (and am continuing to use them) for their after-care service and excellent online 'Knowledge Base' to move my business forward in such a stress-free and friendly way. No hesitation in singing their praises so highly!!!

Pros

Adaptibility

Cons

Nothing so far!

May 2019

Evert from Surfblend

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2019

Great bookingtool and super userfriendly!

We started using Bookinglayer beginning of December 2017 and have spent one entire year-cycle with it. Beginning to end we are very pleased on the results and I would recommend Bookinglayer to all who are looking for a pleasant booking software for their business!

Pros

Very easy to setup yourself with flexible and to the point customer support! Useful partner software integration and clear calender / booking overview. Plus: the possibility to extract all booking- and customer-data into an excel or csv file.

Cons

- Limited in rule setting for automated emails, but apparently more progress on this soon
- Not yet the possibility to create reseller accounts.

October 2017

Sana from Heliophora

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

October 2017

We re happy to work with Bookinglayer with personalized follow up and continuous improvements!

Pros

- Attractive Design
- Intuitive use
- Family like business with high customer service
- Precious Help and advices on the set up
- flexiblity to adapt to our business needs
- Reactivity on all requests
- good app support
-Dynamic team behind this tool: they keep improving the software considering the different specific requirements
- the team s high knowledge of the surf/kitesurf camp business needs

Cons

not that much all my feedbacks have been taken into consideration to improve the tool in a short time.

September 2018

Joanne from Surfana Zandvoort

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2018

Great bookingsystem for our surfcamp!

Every employee can login and check the guest details, payments and calendar. Saves work as you don't have to check payments or send reminders or extra information, as this is al system generated.

Pros

It's easy to use. Lot's of different ways to see the data, the calendar and info about guests. But also easy to use for a employee.

Cons

When you're setting up the packages you really have to got some experience, otherwise mistakes are being made.

March 2017

Julika from SaltyWay-surf climb Portugal

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2017

Freetime and no stress Thanks to Bookinglayer

I work with Bookinglayer since the beginning and love it. The new version is even better and makes your life and organisation of your camp easy, easy, easy. They are a bunch of helpful open minded people who work quick and detailed. Always open to help and to think with you.

Pros

It is easy to use and is very logical in handling. In a few clicks i get all the informations i am looking for and can handle my bookings and timings in 5 secound...

Cons

It takes a bit to set up your way of business but it is well worse it.

February 2019

Sophie from Hashpoint Surfcamp

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

February 2019

Easy to use and lot of features

It gives us a very clear overview of our guests, their bookings and daily tasks to organise transfers, payments etc. The customer service is quick and helpful. Also the developers keep improving and tweaking the system to make it better. We are happy with the system, using it now for 1,5 year and will continue using it.

Pros

Clear bookingsystem. Easy to add items, packages, discounts.
Good overview of the day/month/year
Integrations work well with gmail & mailchimp

Cons

There a few minor bugs, but when i point them out to the customer service they mostly fix them.

May 2019

Eric from The Surf Group bvba

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

May 2019

Great software for our company

This software saves us time and headaches. Customer service is great and they continue to develop with the feedback from the clients.

Pros

The way the frontoffice works and the easy to use back-end. It's a clear system and they have a fast responding team in case of bugs or problems.

Cons

Reporting could be better, b-to-b options could and will be improved

November 2016

Karim from World of Waves

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

November 2016

Very efficient and user friendly booking system

As a surfcamp manager I needed an efficient booking system without having to design it myself as it would have been a costly and time consuming process. I found bookinglayer through colleagues who recommended me trying it. I was very positively surprised when Tim took me through the tool as I discovered it featured pretty much all I needed. I decided to suscribe for the supertubos formulae which perfectly fits the needs of a surfcamp of our size (7 rooms - total capacity 17 pax). The tool is very well designed and user friendly. The setting up was relatively quick, and Tim and Alycia have been very helpful to finalise the process. The booking plateform is working smoothly and clients seem to appreciate this feature on our website. Our backoffice has clearly become more efficient as all the information on bookings is clear, centralized, ans safe, as well as client information. Mails and automatic replies is also a good manner to save precious time. I strongly recommend bookinglayer for businesses who need a well adapted booking plateform, taylor made to their needs, easy to use day to day, staff and client friendly, and which provided value for money. The quality of service during implementation is also remarkable.

Pros

User friendly, efficiency, quality of support

Cons

.

November 2018

Andrey from Red Star Surf SL

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

November 2018

Power tool

Pros

The tool is designed to cover the needs of surf camp managers. The tool is still in development, but it does the job pretty well already.

Cons

Reports could get better and more structured. Rentals with a barcode scanner solution would be nice. POS integration would be another plus.

April 2017

Lars from Surfana

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2017

Awesome booking system

Tim (owner) is a legend. Since 4 years he is been building this state of the art booking software for our surfcamps. It's a big USP for our business so if you are a competitor please don't use :)

Pros

Amount of options

Cons

2.0 version booking form could be more easier

August 2018

ALEJANDRA from Iguana Surf Vacations

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

3.0

Value for money