About Campspot

Campspot is a cloud-based campground management and reservation system. It is designed for RV parks, family campgrounds, glamping resorts, multi-property groups, festivals, municipal parks, marinas, and more throughout the United States and Canada.

Created by park owners for park owners, this platform allows administrative users to book more online reservations with ease in real-time while driving additional revenue through advanced features. Campers also love the modern and intuitive online booking interface.

A proprietary grid optimization algorithm automatically eliminates reservation gaps to get the most out of each campsite. Dynamic pricing suggests real-time rate increases based on bookings. The optional site lock f...


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Supported Operating System(s):

Windows 7, Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

51 Reviews of Campspot

Average User Ratings

Overall

4.82 / 5 stars

Ease-of-use

4.5

Value for money

5.0

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(42)

42

4 stars

(9)

9

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 51 results

August 2018

User Profile Picture

Greta from Northgate Resorts, LLC

Verified Reviewer

Company Size: 11-50 employees

Industry: Hospitality

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2018

Maximize Revenue!

Pros

- Less staff training time because the software is intuitive to use - Ability to have a lot of business rules set up - Lock in fees are boosting our revenue! - The ability to have all our marketing photos shown with their unit. - Golf carts and other ancillary accounts shown in the flow through has brought up revenue substantially since we started using Campspot. - Automated grid moving which allows staff to focus on other things - I really like the heat maps and the advanced reservation reprots that they have which show real time per unit site night information and site night revenue. From an operations stand point this is really helpful in making decisions!

Cons

Campspot is a relatively new software company, so there have been a couple small bumps along the way. But their responsiveness and willingness to make the software better for the user/staff as well as the consumer far outweigh any cons.

May 2021

Kim from Big Red Barn RV Park

Company Size: 2-10 employees

Industry: Hospitality

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

May 2021

Customer support is AMAZING and worth 10 stars!

Far and wide our experience with Campspot has been amazing! We have increased with online bookings, and utilizing the deposit required feature for bookings, have drastically cut down on no-shows and lost revenue. Again, the customer service department is the best I have ever worked with across several business entities. Reporting is very good and diverse. Definitely recommend and champion Campspot within industry contacts and groups.

Pros

Our RV park was looking for a program with real time reservation capabilities. Campspot has this plus so much more! The set up process was very easy, and I felt like at any time I could contact my customer support rep, [SENSITIVE CONTENT HIDDEN], and she would either walk me through my questions, or just fix what was on my list. I think that the pricing is more than fair-charged for online reservations only. I like that I can set rules for reservations and pricing, and that it helps with exceptions pretty well. We have a small POS offering, and I think that system works well, but also see that it would work well for larger or multi-location stations as well.

Cons

I feel extended stay reservations(not seasonal) can be a bit cumbersome when the guest doesn't know the exact length of stay. Moving reservations can be very multi-step if you are just trying to trade 2 spots. I wish it kept track of last discount used, so you could verify if same, not have to ask each time like a repeat guest is not remembered. Not crazy about Card Connect, their required credit card processor. For as amazing as Campspot customer service is, Card Connect is at the opposite end of the spectrum. Wish we could use the processor of our choice.

Reasons for Choosing Campspot

The initial start up cost was a large factor- what if we hated it, and had wasted money? The fact that you were only paying for use- charge per reservation- was great because money is coming in as money goes out- not a flat fee per month. Ease of set up, importing guest lists was super important for us. If I had spoken to my account rep before we decided, there wouldn't have been any other discussions. She answered all my questions, no matter how many times or ways I asked the same thing, and is one of the best selling features that I promote when sharing about Campspot!

Reasons for Switching to Campspot

Realtime reservation capability Pricepoint POS system

March 2020

Teri from Hidden VAlley RV Park

Company Size: 2-10 employees

Industry: Recreational Facilities and Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

4.0

Customer support

4.0

Functionality

3.0

March 2020

Mixed Feelings

Pros

Price Some of the support team automation of emails to guests Guest can complete entire transaction online without phone call Reports

Cons

Took months to get current reservations on to the new system Lots of features available with other softwares seem to be impossible for this software Some of the support team is great but others seem to have the attitude "well, no one else has reported that problem" making you feel you're doing something wrong Glitches occur pretty often then fix themselves out of the blue Guests report difficulty understanding certain features

April 2021

Julie from Lake Siskiyou Camp Resort - Reynolds Resorts

Company Size: 51-200 employees

Industry: Hospitality

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

April 2021

Management made easier

I chose and assisted in the backend build of our park. I've been involved from day 1 and made training our crew seamless with the additional support and webinars from Campspot. I wasn't ever on my own to figure it out - there is ample assistance along the way.

Pros

The most helpful feature in campspot is the algorithm for the booking chart. Having a blend of staff that are new to reservations and seasoned pros this makes the on boarding process that much easier while optimizing the grid.

Cons

It is missing the booking directly from the grid for the seasoned staff and you can not modify single admin hold if you booked multiple on hold sites. Minor in the grand scheme of things with all of the other features.

Reasons for Choosing Campspot

For the size of our park - Campspot had proven success with even larger parks.

Reasons for Switching to Campspot

For the ease of adding online booking in a user friendly format

August 2020

Ernie from Countryside RV Park

Company Size: 2-10 employees

Industry: Hospitality

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2020

Campspot is made for the new normal

My experience with Campspot has been wonderful. The software is easy to use, very intuitive, and efficient when taking reservations over the phone. And I can't say enough about the exceptional customer service. Every request I have sent has had a quick response and resolution. The customer sat employees really make you feel comfortable asking any questions you might have regarding the use of the software.

Pros

The best parts about Campspot, to me, are the online check-in function, and the pencil-in-hold feature. Both are great for parks who have closed their offices due to safety concerns during the pandemic. Everything can be handled via email and it has streamlined my reservations and check-ins. I plan on using these features even after opening up my office again.

Cons

There is no way to offer a daily discount on the consumer site, so I ask my customers to leave a note during checkout with their discount affiliation. Most guests do not read most of the instructions I provide so I get a lot of calls asking how to get their discount applied. I would like to see a feature that allows guests to select their own discounts during online booking.

Reasons for Choosing Campspot

Design, price

Reasons for Switching to Campspot

I honestly started looking at Campspot because of the beautiful design. I was a designer in a previous life and I am drawn to software that looks professional, clean, and modern. But after my initial contact with my account manager, I realized this was actually going to save me a lot of money and time as well as looking good.