Campspot

RATING:

4.7

(81)

About Campspot

Campspot is a cloud-based campground management and reservation system. It is designed for RV parks, family campgrounds, glamping resorts, multi-property groups, festivals, municipal parks, marinas, and more throughout the United States and Canada. Created by park owners for park owners, this platform allows administrative users to book more online reservations with ease in real-time while driving additional revenue through advanced features. Campers also love the modern and intuitive online booking interface. A proprietary grid optimization algorithm automatically eliminates reservation gaps to get the most out of each campsite. Dynamic pricing suggests real-time rate increases based on bookings. The optional site lock feature allows guests to lock their desi...

Campspot Pricing

Campspot Software costs $2 per online reservation made to use. This fee is generally passed on to campers.

Free trial: 

Not Available

Free version: 

Not Available

Campspot booking calendar
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Campspot Reviews

Overall Rating

4.7

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

5

Functionality

4.5

Most Helpful Reviews for Campspot

1 - 5 of 81 Reviews

Anonymous

11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2018

Easy to use, maximizes profits, and is backed by the best customer support. What could be better?

PROS

-This system is so intuitive and easy to use, and I keep learning more features every time I use it. -Very clean and visually appealing. -All of the reporting is incredibly helpful and provides so much insight to our bookings. -Allows for quick and easy changes to the rates, rules, and other item details that allows us to stay agile. -The reservations grid automatically optimizes bookings to maximize revenue. -The lock-in fees allows customers to lock-in to their specific site wanted and also increases our revenue. -A very cool feature is also the Add-On grid, which allows customers to add on additional options like golf carts, cabanas, hot tubs, etc, while also allows our reservations people monitor the inventory of those items. -Fantastic customer support who not only helps with all of our questions, but also uses feedback to develop new and better features. -Been a fantastic experience so far, and our park employees have had great experiences with the system.

CONS

Have not really had any issues or cons to mention with the system so far. The ease of use and autonomy of the system has been great and any support needed has been more than helpful.

DEVIN

Hospitality, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed July 2020

Campspot makes booking sites easy!

Overall, campspot is great. My staff was reluctant at first but now they are loving the new software!

PROS

I love the ease of booking a reservation on the backend as well as the online platform. Our guests are excited to be able to book anytime! The grid optimization is a key feature that has eliminated the manual “Tetris” playing we used to do with our grid. The lock site fee to most campers is a no brainer and the extra revenue from that has been excellent! We are very happy with campspot and the support from them has been amazing.

CONS

The billing features For long term campers could use a little work. Most monthly campers Are billed from the day they arrive until that day in the next month. The billing side doesn’t quite like that, and it causes lots of confusion from customers why we have to always edit their bill. I also wish you could choose which invoice to attach a meter reading to. I am finding them being doubled on reservations because they are attaching to the wrong monthly invoice.

Reason for choosing Campspot

Ease of use. Cost was less expensive !

Reasons for switching to Campspot

Because parcs wasn’t giving us what we needed any more and

Jon

Verified reviewer

Hospitality, 2-10 employees

Used daily for less than 12 months

Review Source: GetApp
This review was submitted organically. No incentive was offered

OVERALL RATING:

2

EASE OF USE

3

VALUE FOR MONEY

2

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed April 2022

Good for small campgrounds, not so great for larger ones

The Sales process seemed expedited and we were warned many times that "if we didn't sign soon, we might not be able to get implemented for awhile". Now I think that's because some of the items we found during (and after) implementation would have perhaps caused us to make a different decision.

PROS

I like the online booking guest user experience and being able to add photos and descriptions to our various site types. I also like the ability for guests to book add ons to their reservation, and I like the Site Optimization and Dynamic Pricing on the Administrative/back end.

CONS

We cannot add more than one guest to a reservation without using user-defined fields within the Reservation. This doesn't create a Customer Profile for them which causes us several problems. We can't add a membership to their account because they don't have one. They can't charge to a site because they weren't the primary person who made the reservation, don't have a Customer Profile, and don't have a Credit Card on file. We aren't a family campground and many of our reservations are friends who need their own accounts. We can't add a Customer Profile manually. Because we cannot enter additional guest information into the Reservation, it was suggested that we use one of the user-defined fields to capture this. For online bookings, this is done during the check-in process, which only goes out 24 hours before arrival. We have over 100 sites.. Which means we have to review ALL of them 24 hours before they arrive. Holiday weekends we're sold out, and it's a lot of work to do to prepare. Although still a pain, if we could capture this at the time of booking instead of at the time of check it, at least we would have it a little earlier. So, my ask here is that user-defined questions be allowed to be asked at the time of booking and not just check-in.

Reasons for switching to Campspot

We had heard good things about the software and wanted to take advantage of the dynamic pricing options.

Austin

Hospitality, 2-10 employees

Used daily for more than 2 years

Review Source
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2024

Campspot doubled my reservations!

A++++ I’m so glad I switched to campspot to manage my campground!

PROS

We didn’t have the ability to take online reservations before using campspot. It has completely changed the total number of guests we have.

CONS

Nothing! Everything has been very seamless and Customer service is outstanding.

Reasons for switching to Campspot

The ability to take online reservations.

Jennifer

Retail, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2020

AWESOME Reservation Software

PROS

We love that the product was designed by people that really understand campground reservations. We love the support. They are always there when you need them. We love that they offer all types of reports that will be needed for your business. We love that they ask for our opinion and ideas. Several of which they have implemented in updates they do frequently. We love the easy in which our customer can make a reservation any time, 24/7/365. Love Campspot and highly recommend it to every campground owner.

CONS

Hmmmmmm, can't come up with any. We love Campspot.

Reason for choosing Campspot

The overall appeal of the consumer side of Campspot is leaps and bounds ahead of any competitor. The customer service is by far the best around.

Reasons for switching to Campspot

The overall appeal of the consumer side of the software. When your customer clicks the link to make the reservation, they know they know they are in the right spot. The consumer side really highlights your campground. The ease in which they can make a reservation. Your customer is confident that they are reserving at your campground.