Jonas Chorum Software

Jonas Chorum Software

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FrontRunners 2021

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About Jonas Chorum

Chorum PMS is a cloud-based property management software designed to help hotels manage guest occupancy, handle arrival/departure processes and streamline communications with customers. It includes revenue management tools, which lets administrators automatically generate occupancy-based rate tiers and configure stay restrictions or seasonal rate concessions. With a centralized dashboard, property supervisors can measure, analyze and report on hotel activities in real-time. It includes modules for the management of reservations, front-office tasks, housekeeping schedules and city ledger. Additionally, guests can utilize the mobile application to check-in/out and administrators can retain clients through personalized interactions. Pricing is available on reques...
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Chorum PMS reservations

Jonas Chorum User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4

Showing 1 - 5 of 44 reviews

User Profile

Tyson

Verified reviewer

Company size: 11-50 employees

Industry: Hospitality

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
4

Customer support

out of 5
4

Functionality

out of 5

February 2020

A great cloud based PMS

We enjoy Jonas Chorum in our hotels. [SENSITIVE CONTENT HIDDEN], our account manager, is extremely helpful and prompt.

Pros

Cloud based and usable on most web browsers! It's so great to not have to worry about managing servers and having access to the system wherever you are. The mobile app is helpful on the go and also having the Cloud Sync option to be able to use the PMS when the internet happens to go out in your area is a must.

Cons

Although the Chorum team is very open to feedback, at times, enhancement requests can take a long time to be implemented.

Eric

Company size: 501-1,000 employees

Industry: Hospitality

Time used: Less than 12 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
4

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

September 2019

Don't Be Fooled By All The Flashy Start-ups, Chorum Is a Solid Performer!

The set up, on-boarding, and continued customer service are all excellent. We've only had the product less than a year and they've already rolled out 2 significant updates adding many welcome features. We currently have 5 properties on the platform and all are happy overall. As a big warning to all: We spent a lot of time researching and piloted two other PMS before this which costs our company a lot of money. All I can say is don't be fooled by clever marketing and slick looking screenshots. There is a big difference between a PMS created by a bunch of software engineers and a company with a history of creating solid PM software. Even though we did our due diligence and were assured by other vendors it was the right choice we got honeypotted twice. While Chorum isn't the most cutting edge looking PMS, they have the experience and knowledge to create a solid PMS that is easy to learn and can be still be used by larger hotels.

Pros

-Cloud-based with nice app than managers can use to get updates as well as can be used by HK and Maint. -quick resolution to any issues, chat function is particularly great, often within a couple minutes you will be live chatting with someone. -true infrastructure of a PMS that knows how hotels operate. -Kaba door lock integration has been a big hit with FD who used to make keys manually and can now just auto make keys right from folio with correct room & # of days. -EMV keypads integration was also important move for our company and the Chorum integration also allowed us to eliminate reg cards by capturing signatures and storing in folio. -Group function is not perfect but still very functional compared to competitors we have used and considered. -Nice dashboard and ease of check in and check out -Easy to learn and navigate

Cons

-Reports are weak, hoping a future update soon improves reporting section vastly. -With all the emphasis put on data these days as well as great BI software available they could build or partner with I would like to see much better reporting. -Don't get me wrong they still have the reports you need and they function better than the garbage start-up PMS's we've used. But they're still light years apart after you've used analytics on TravelClick or Cloudbeds for example. -Examples would be the Room Sales report has a 90 day max range? some reports have 28 day max range, some 31, some 8 weeks? It's data, I should be able to pick the range I want. I would also like to see pick up reports and better selection overall. -Anyway as an RM I might be more selective about this than others and overall the reporting is still better than other PMS we have used, accounting is particularly happy with ledger reports, etc.

Reasons for choosing Jonas Chorum

Our company did have a history with MSI so converting from NiteVision to then MSI CloudPM (now Jonas Chorum) was a simple transition and also well received by staff. Also Chorum was one of the few preferred PMS choices to roll in our Best Western property.

Reasons for switching to Jonas Chorum

FrontDesk Anywhere was a completely useless PMS not suited for any real hotel to use, our company had to write off more than 10K in unresolved accounting discrepancies because of bugs and reporting issues that were never resolved.

Robert

Company size: 2-10 employees

Industry: Hospitality

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
1

Value for money

out of 5
2

Customer support

out of 5
2

Functionality

out of 5

February 2020

Not for a Small Inn

Pros

Guest history is great. Credit care integration .

Cons

constant over-bookings, support was not able to fix this issue.

Reasons for choosing Jonas Chorum

Previous owner

Reasons for switching to Jonas Chorum

JonasChorum was unable to fix the overbooking issues.

Manami

Company size: 11-50 employees

Industry: Hospitality

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

April 2022

Customer satisfaction

When we purchased it, it was "bare minimum" PMS and now it has become something we had hope from product developments to customer service. We are very happy with the decision to switch to Jonas (formally MSI). I hope they will continue to respect suggestions for better products even if they grow more.

Pros

They listen to the clients' suggestions for better features and they make it happen. Customer service is top notch and very responsive.

Cons

There were some server downs but it was fixed immediately. I am bit concerned as they grow more, they might not listen to our suggestions as much as they did before.

Reasons for choosing Jonas Chorum

Knowledgeable sales person at very beginning of decision making stage. Sales person from Visual Matrix did not have a demo on but rather had turned off computers at the show. Main reasons for purchase are great & responsive customer service, and how they were eager to listen to customer's needs for future developments.

Reasons for switching to Jonas Chorum

Hotel brand discontinued support with Brilliant and we had to switch to another PMS.

Nancy

Company size: 11-50 employees

Industry: Hospitality

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

November 2020

Good decision

Very happy with Jonas Chorum. Easy to use.

Pros

Jonas Chorum is very easy to learn and use. The remote access is a definate plus.

Cons

There is nothing that comes to my mind that is terrible about Jonus Chorum.

Reasons for choosing Jonas Chorum

Features, Ease of use, Price

Reasons for switching to Jonas Chorum

Opera was too expensive and was no longer a requirement for us to have. Customer service was bad.

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