About Jonas Chorum

Chorum PMS is a cloud-based property management software designed to help hotels manage guest occupancy, handle arrival/departure processes and streamline communications with customers. It includes revenue management tools, which lets administrators automatically generate occupancy-based rate tiers and configure stay restrictions or seasonal rate concessions.

With a centralized dashboard, property supervisors can measure, analyze and report on hotel activities in real-time. It includes modules for the management of reservations, front-office tasks, housekeeping schedules and city ledger. Additionally, guests can utilize the mobile application to check-in/out and administrators can retain clients through personalized interactions.

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Supported Operating System(s):

Web browser (OS agnostic)

44 Reviews of Jonas Chorum

Average User Ratings

Overall

4.43 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.0

Ratings Snapshot

5 stars

(26)

26

4 stars

(14)

14

3 stars

(2)

2

2 stars

(1)

1

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 44 results

February 2020

User Profile Picture

Tyson from Mouallem Management Group

Verified Reviewer

Company Size: 11-50 employees

Industry: Hospitality

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Customer support

4.0

Functionality

4.0

February 2020

A great cloud based PMS

We enjoy Jonas Chorum in our hotels. [SENSITIVE CONTENT HIDDEN], our account manager, is extremely helpful and prompt.

Pros

Cloud based and usable on most web browsers! It's so great to not have to worry about managing servers and having access to the system wherever you are. The mobile app is helpful on the go and also having the Cloud Sync option to be able to use the PMS when the internet happens to go out in your area is a must.

Cons

Although the Chorum team is very open to feedback, at times, enhancement requests can take a long time to be implemented.

September 2019

Eric from Witham Family Hotels

Company Size: 501-1,000 employees

Industry: Hospitality

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

September 2019

Don't Be Fooled By All The Flashy Start-ups, Chorum Is a Solid Performer!

The set up, on-boarding, and continued customer service are all excellent. We've only had the product less than a year and they've already rolled out 2 significant updates adding many welcome features. We currently have 5 properties on the platform and all are happy overall. As a big warning to all: We spent a lot of time researching and piloted two other PMS before this which costs our company a lot of money. All I can say is don't be fooled by clever marketing and slick looking screenshots. There is a big difference between a PMS created by a bunch of software engineers and a company with a history of creating solid PM software. Even though we did our due diligence and were assured by other vendors it was the right choice we got honeypotted twice. While Chorum isn't the most cutting edge looking PMS, they have the experience and knowledge to create a solid PMS that is easy to learn and can be still be used by larger hotels.

Pros

-Cloud-based with nice app than managers can use to get updates as well as can be used by HK and Maint. -quick resolution to any issues, chat function is particularly great, often within a couple minutes you will be live chatting with someone. -true infrastructure of a PMS that knows how hotels operate. -Kaba door lock integration has been a big hit with FD who used to make keys manually and can now just auto make keys right from folio with correct room & # of days. -EMV keypads integration was also important move for our company and the Chorum integration also allowed us to eliminate reg cards by capturing signatures and storing in folio. -Group function is not perfect but still very functional compared to competitors we have used and considered. -Nice dashboard and ease of check in and check out -Easy to learn and navigate

Cons

-Reports are weak, hoping a future update soon improves reporting section vastly. -With all the emphasis put on data these days as well as great BI software available they could build or partner with I would like to see much better reporting. -Don't get me wrong they still have the reports you need and they function better than the garbage start-up PMS's we've used. But they're still light years apart after you've used analytics on TravelClick or Cloudbeds for example. -Examples would be the Room Sales report has a 90 day max range? some reports have 28 day max range, some 31, some 8 weeks? It's data, I should be able to pick the range I want. I would also like to see pick up reports and better selection overall. -Anyway as an RM I might be more selective about this than others and overall the reporting is still better than other PMS we have used, accounting is particularly happy with ledger reports, etc.

Reasons for Choosing Jonas Chorum

Our company did have a history with MSI so converting from NiteVision to then MSI CloudPM (now Jonas Chorum) was a simple transition and also well received by staff. Also Chorum was one of the few preferred PMS choices to roll in our Best Western property.

Reasons for Switching to Jonas Chorum

FrontDesk Anywhere was a completely useless PMS not suited for any real hotel to use, our company had to write off more than 10K in unresolved accounting discrepancies because of bugs and reporting issues that were never resolved.

February 2020

Robert from Pacific Gardens Inn

Company Size: 2-10 employees

Industry: Hospitality

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

1.0

Customer support

2.0

Functionality

2.0

February 2020

Not for a Small Inn

Pros

Guest history is great. Credit care integration .

Cons

constant over-bookings, support was not able to fix this issue.

Reasons for Choosing Jonas Chorum

Previous owner

Reasons for Switching to Jonas Chorum

JonasChorum was unable to fix the overbooking issues.

January 2021

Andrea from Best Western Plus Columbia River Inn

Company Size: 11-50 employees

Industry: Hospitality

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

January 2021

We like Chorum PMS

Over all my staff and I are quite pleased with the system

Pros

We moved from Nite Vision to Chorum because it was cloud based. I was skeptical at first because I LOVED Nite Vision, the longer we have Chorum the more I appreciate the features it offers.

Cons

I wish that it had auto save features. Also I have issues logging in to the GM and settlement sections from certain browsers, it just won't load or says we need Microsoft Silverlight.

Reasons for Choosing Jonas Chorum

we liked our relationship with MSI

Reasons for Switching to Jonas Chorum

we went cloud based

October 2020

Manami from Best Western Plus Carlton Plaza Hotel

Company Size: 11-50 employees

Industry: Hospitality

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

October 2020

Small improvements will make it the best

It has been great and I recommend other properties that are looking to switch PMS. Support system is the best of all companies and it is appreciated all FD agents can easily ask questions instead of limited to admin.

Pros

Easy to use and fairly straight forward/ support system

Cons

Group function which I use the most especially rooming list function

Reasons for Choosing Jonas Chorum

[SENSITIVE CONTACT HIDDEN], sales person made a huge difference between Visual Matrix. She was very patient and knowledgeable throughout purchasing process. Also comparing to Visual Matrix, MIS was lot more open for user's requests for future improvement.

Reasons for Switching to Jonas Chorum

We had to switch as BW removed them from the approved vender