Djubo Software
FrontRunners
About Djubo
DJUBO StarSight is a cloud-based reputation management solution that caters to hospitality businesses of all sizes and offers tools for review generation, review monitoring and competitor analysis.
DJUBO StarSight’s dashboard displays information about hotel reviews and ratings that are collected from various third-party websites such as Trivago, Cleartrip and MakeMyTrip. The solution allows backend staff to analyze customer feedback and respond to negative reviews.
DJUBO StarSight offers sentiment analysis, which allows hotel management to identify the number of reviews that are positive or negative. Additionally, hotel managers can analyze customer feedback by categorizing reviews using machine learning and natural language processing filters. DJUBO StarSigh...
Djubo Pricing
Prices are based on the number of rooms per property (from 1-3 rooms, to 100+ rooms). Custom pricing is also available. For a 10-20 room property: Small Hotelier: $55 per month billed quarterly, or $50 per month billed annually Growing Hotelier: $88 per month billed quarterly, or $80 per month billed annually Pro Hotelier: $121 per month billed quarterly, or $110 per month billed annually Master Hotelier: $198 per month billed quarterly, or $180 per month billed annually
Starting price:
$50.00 per year
Free trial:
Available
Free version:
Not Available
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Overview
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Djubo User Reviews
OVERALL RATING
Showing 1 - 5 of 50 reviews
janvi
Verified reviewer
Company size: 11-50 employees
Industry: Hospitality
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
July 2018
DJUBO IS BEST CAN B E BETTER
djubo is best , easy to function excellent service thank you so much djubo..hope it comes up more features to make our work easier
Pros
we can track booking, cancel and block using djubo from anywhere and the best part is its mobile friendly
Cons
It should have auto release feature, like if we have blocked some room and we have set some cut off so it should have a feature of auto release everyday djubo sents front desk report list of checkin thatz great djubo could be lot more better if they could send us outstanding payment remainder daily or weekly...
Response from Djubo
Dear Ma'am, we already have the auto release feature. We will contact your shortly to give you a demo of this feature. Regards.
Replied July 2018
Athul
Company size: 2-10 employees
Industry: Hospitality
Time used: Less than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
October 2019
Easy to use channel manager
Djubo reduced our workload by 90% in updating rates and availability on various OTAs. Makes it easy to get reports and data, prompt notifications and reminders. Billing and POS solutions are also included in their package.
Pros
Djubo is our to channel manager for our properties. We found Djubo to be easy to use and their customer support top notch. We have had a few cases of connectivity issues which are negligible. They also have a lot of add ons for productivity like booking engine, revenue reports and forecasts etc.
Cons
Connectivity issues with a few OTAs and most importantly Airbnb compatibility as they do not have a proper solution for Airbnb yet and it is expected to be solved by API connection with Airbnb.
Reasons for choosing Djubo
Features
Rahul
Company size: 2-10 employees
Industry: Hospitality
Time used: Less than 6 months
Review Source: Capterra
This review was submitted organically. No incentive was offered
October 2018
Worst Customer Service : Once they sell it to you, they don't respond
I will never recommend anyone or use it ever again.
Pros
The software is built considering each and everything that you may encounter at your hotel. It has all the functionality one generally needs to operate hotel
Cons
The software is very difficult to operate. The processes are so lengthy that you tend to forget the ones that are not in daily use. Its a really difficult task if you want to change the policies a bit. The worst thing is the customer support you get from these people. They assign you a person who will help you with all your tasks during the working hours. My RM would never take my call, never respond on mail and even after several requests of changing her, they will say that she is overburdened with our other projects(Is that my fault?). Overall very bad experience. I have used other softwares and the customer support is one thing everybody takes care of.
Krishna Raja
Company size: 11-50 employees
Industry: Hospitality
Time used: Less than 2 years
Review Source: Capterra
September 2016
Good product with not so good support team
Very good product and ever improving product. Definitely recommended Very good product and ever improving product. Definitely recommended
Pros
Android app .
Cons
Customer service executives do not respond to any requests promptly. We need to remind them repeatedly to get the job done . Not many OTA especially FOREIGN OTA are NOT configured in this channel manager.
Response from Djubo
Hello Krishna, Thank you for the great review and also for the suggestions. However, I would just like to highlight that we have almost all major international OTAs, such as Expedia, Agoda, Booking.com, among others. You can go ahead and take a look at our available channels here - http://www.djubo.com/distribution/ Regarding your concern for lack of support, we have informed the support team and you should be receiving a call from our associate within the hour. Please do share the need to connect to more OTAs, with him along with any other issues you might be facing. We take pride in the customer support we offer, and believe it is among the best in our niche. We would definitely not want you to feel otherwise. Thank you and have a great day! :)
Replied September 2016
Deepesh
Company size: 2-10 employees
Industry: Hospitality
Time used: Less than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
September 2020
A good Hotel management suite
We use DJUBO daily for hotel's channel management and the service does the job fine.
Pros
We have used three different channel managers till now and DJUBO has one of the best looking and functional user interface. The color coded Rate planner is also a time saver.
Cons
Support is good and we do not need to call them much but I had a small hiccup a few years ago while needing urgent support.
Reasons for switching to Djubo
Poor interface and workflow
