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Supported Operating System(s):
Web browser (OS agnostic)About DJUBO
DJUBO is a cloud-based fully integrated hotel technology suite which offers operations, distribution, marketing, revenue management and intelligence solutions.
DJUBO offers modules for property management, point of sale, channel management, booking engine, revenue management, rate shopping and reputation management. It allows users to accept bookings from multiple channels such as websites, travel agents and walk-ins. Additionally, hotel staff can check for room availability with a real-time booking chart, which can help avoid double bookings.
DJUBO allows integration with TripAdvisor, which allows customers to book rooms directly from the TripAdvisor website. Users can also use TripConnect CPC campaigns to help generate traffic for the hotel we...
49 Reviews of DJUBO
Average User Ratings
Overall
4.55 / 5 stars
Ease-of-use
4.5
Value for money
4.5
Customer support
4.0
Functionality
4.5
Likelihood to Recommend
Not likely
Very likely
July 2018
janvi from MensenTock Communications
Verified Reviewer
Company Size: 11-50 employees
Industry: Hospitality
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
July 2018
DJUBO IS BEST CAN B E BETTER
djubo is best , easy to function excellent service thank you so much djubo..hope it comes up more features to make our work easier
Pros
we can track booking, cancel and block using djubo from anywhere and the best part is its mobile friendly
Cons
It should have auto release feature, like if we have blocked some room and we have set some cut off so it should have a feature of auto release everyday djubo sents front desk report list of checkin thatz great djubo could be lot more better if they could send us outstanding payment remainder daily or weekly...
Response from Djubo
Replied July 2018
Dear Ma'am, we already have the auto release feature. We will contact your shortly to give you a demo of this feature. Regards.
October 2019
Athul from TreeMonks Hospitality
Company Size: 2-10 employees
Industry: Hospitality
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
5.0
October 2019
Easy to use channel manager
Djubo reduced our workload by 90% in updating rates and availability on various OTAs. Makes it easy to get reports and data, prompt notifications and reminders. Billing and POS solutions are also included in their package.
Pros
Djubo is our to channel manager for our properties. We found Djubo to be easy to use and their customer support top notch. We have had a few cases of connectivity issues which are negligible. They also have a lot of add ons for productivity like booking engine, revenue reports and forecasts etc.
Cons
Connectivity issues with a few OTAs and most importantly Airbnb compatibility as they do not have a proper solution for Airbnb yet and it is expected to be solved by API connection with Airbnb.
Reasons for Choosing DJUBO
Features
October 2018
Rahul from Nova Patgar Tents
Company Size: 2-10 employees
Industry: Hospitality
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
2.0
Value for money
1.0
Customer support
1.0
Functionality
2.0
October 2018
Worst Customer Service : Once they sell it to you, they don't respond
I will never recommend anyone or use it ever again.
Pros
The software is built considering each and everything that you may encounter at your hotel. It has all the functionality one generally needs to operate hotel
Cons
The software is very difficult to operate. The processes are so lengthy that you tend to forget the ones that are not in daily use. Its a really difficult task if you want to change the policies a bit. The worst thing is the customer support you get from these people. They assign you a person who will help you with all your tasks during the working hours. My RM would never take my call, never respond on mail and even after several requests of changing her, they will say that she is overburdened with our other projects(Is that my fault?). Overall very bad experience. I have used other softwares and the customer support is one thing everybody takes care of.
September 2016
Krishna Raja from Aishwarya group of hotels
Company Size: 11-50 employees
Industry: Hospitality
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
2.0
Value for money
1.0
Customer support
2.0
Functionality
5.0
September 2016
Good product with not so good support team
Very good product and ever improving product. Definitely recommended Very good product and ever improving product. Definitely recommended
Pros
Android app .
Cons
Customer service executives do not respond to any requests promptly. We need to remind them repeatedly to get the job done . Not many OTA especially FOREIGN OTA are NOT configured in this channel manager.
Response from Djubo
Replied September 2016
Hello Krishna, Thank you for the great review and also for the suggestions. However, I would just like to highlight that we have almost all major international OTAs, such as Expedia, Agoda, Booking.com, among others. You can go ahead and take a look at our available channels here - http://www.djubo.com/distribution/ Regarding your concern for lack of support, we have informed the support team and you should be receiving a call from our associate within the hour. Please do share the need to connect to more OTAs, with him along with any other issues you might be facing. We take pride in the customer support we offer, and believe it is among the best in our niche. We would definitely not want you to feel otherwise. Thank you and have a great day! :)
July 2018
Anonymous
Verified Reviewer
Company Size: 2-10 employees
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
July 2018
Djubo with us last Two Years
As I said, I'm using Djubo last Two or more years and We are revenue management and Marketing base co. Djubo is with us from the day one for all our properties what we are developing in all destination and professional software. I am thankful toSales Manager of Djubo who introduced me the same.
Pros
Djubo is an excellent channel manager with wonderful additional features which is required for all type of Hotels / Resorts / Home stay.
Cons
Sorry i wont find anything negative from my expereice
