Innkey PMS Software


 

InnKey PMS is a cloud-based hotel property management system developed by InnKey Infosystems, created with the needs of small to midsized hospitality companies in mind, such as independent hotels, hotel chains, resorts, inns, lodges or bed and breakfasts. The system can manage multiple properties with a single login, and data can be consolidated by region, concept or brand.

The reservation chart shows bookings with guest names, which are color-coded to denote a confirmed booking, bookings on hold, wait-listed reservations and new requests. The occupancy percentage, average room rates and group reservations are also visible from this screen.

The housekeeping module helps keep employees informed of each room’s status and manages laundry and maintenance materials. Finances are handled with an accounts receivable feature that updates with new transactions from the front desk, restaurant or retail POS locations. Another module provides food and beverage costing and overall cost of operations to identify places to maximize revenue.

 

Innkey PMS - Registration view
 
  • Innkey PMS - Registration view
    Registration view
  • Innkey PMS - Reservation chart
    Reservation chart
  • Innkey PMS - POS touch screen
    POS touch screen
  • Innkey PMS - Guest information folio
    Guest information folio
  • Innkey PMS - Room status
    Room status
  • Innkey PMS - Accounts receivable and payable
    Accounts receivable and payable
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8

42 Reviews of Innkey PMS

Showing 1-20 of 42

 

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Keshav from Hotel Rajlaxmi
Specialty: Independent Hotel
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

Thus far I am very happy with Innkey.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Good overall solution for managing rooms and reservations. Has made the whole process simple and easy to follow for front desk staff.

Pros

Easy to read and understand once you go through the training. Customer’s services have been a great help.

Review Source
 
 

Balveer from DIVINITY BY AUDRA HOTELS
Specialty: Hotel Chain
Number of employees: 201-500 employees Employees number: 201-500 employees

October 2017

October 2017

Being hotelier i will undoubtedly recommend this software...

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

the staffs are willing to help and solve the problems instantly

Pros

I found Innkey 3 years ago, the very first thing I noticed was the prompt and polite support response which is always the same. The software is extremely easy and generates great reports having a huge impact on my business. I couldn't be happier and look forward to keep growing and collaborating together.

Review Source
 
 

Satyaketu from THE OASIS
Specialty: Independent Hotel
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2017

October 2017

The ease of booking for future guests and the various reports and improvements they have and continue to provide

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We would highly recommend this company for not only their software program but their tech support also!!

Pros

We have used your product from the beginning of our Hotel existence and highly satisfied! The software is easy to use for the innkeeper and future guests

Review Source
 
 

Nilesh from Hotel Kalindi Palace
Specialty: Independent Hotel
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

The features and functionality is very applicable in my business.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The grid is versatile and makes it easy to access individual reservations. They also have GREAT customer serviced and are always available to help

Pros

It was a very easy transition to switch to Innkey. The training was done, in a very professional way. The team support was there from the beginning and NO waiting time if you needed assistance even after hours and on weekends and they provide documentation for issue and assistant that how will you do your own.

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Jitendra from The jaipur House
Specialty: Independent Hotel
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

Thank you Innkey for assisting us in organizing our property. Well done.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

To be fair they have the fastest and most responsive customer care centre I have ever seen. No waiting lists or waiting tickets. Support direct and with one click.

Pros

We recently switched to Innkey and it was absolutely worth it. They are quite new on the market and the great thing about that is that the Innkey team constantly working on improvements, currently is working on more reporting features which we are very excited about.

Review Source
 
 

Navneet from Raghu Mahal Hotel
Specialty: Independent Hotel
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

We recommend Innkey to any other users or companies looking for data quality and a system which informs your decision making.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Makes accounting simple, including reconciling both card and cash transactions which had previously a nightmare. And has been simple in collecting guest information and using that for repeat guests. The reports are simple and uncomplicated, and the service has been fantastic throughout. We have been showing it off to all those in the industry. The team at Innkey are constantly reviewing the software and listening to user’s feedback to improve the software. I can only see Innkey becoming a better and better product with time, to improve its usability and features. Thanks, Innkey Team

Pros

We recently took over a motel, and along with it was a mess of a reservation system. We looked around at a range of options and settled with Innkey cloud based and ease in the entire reservation process. We have got that and a whole lot more, It is incredibly user friendly, especially for us with a touch screen system.

Review Source
 
 

Mohammad from Hotel Western
Specialty: Independent Hotel
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

I don't have a huge background in hospitality so changing to Innkey was like a breath of fresh air.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The level of support we've received from Innkey has been outstanding. We're a bit different from the normal clientele, being a social service provider moving into temporary accommodation management to support our clients and community. customer support were was friendly, polite and very helpful - providing us with training and set up to meet our business needs.

Pros

Reporting features, customer support and user friendly! The product works well and delivers on what's expected. Its reporting features are impressive, allowing us to make smarter decisions around property acquisition and tenancy trends. The integration with tally ERP 9.0 and QuickBooks accounting software streamlines the billing process.

Review Source
 
 

Khaki from The Perch Hotel
Specialty: Hotel Chain
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2017

October 2017

We wouldn't be as successful without the Innkey system.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Having looked at several Property Management systems, this fits perfectly with what we want to achieve. From ease of use all the way through to obtaining the reports we need, this is ideal

Pros

Innkey automatically takes care of many processes and task needed to run our hotel smoothly, we have all the information we need to understand how our business is performing right at our fingertips.

Review Source
 
 

Surabh from Hotel Raj Laxmi
Specialty: Independent Hotel
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

I strongly recommend this PMS.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

A proper process with checks and balances is required to ensure smooth running of a large hotel as ours.This along with user rights for almost all levels ensures that the right information is accessible to the right person and helps us avoid confusion and communication gaps.

Pros

InnkeyPMS with its detailed logs of all the important functions allow us to monitor and improve our operations.

Review Source
 
 

Ms from LARIYA RESORT
Specialty: Resort
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2017

October 2017

As a property owner in several holiday areas we could only wish that all our managers used Innkey.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I am impressed by the features they continue to add. I have been with InnkeyPMS for 4 years and I'm still amazed at their service and support! I was new to this industry when I started and they were more than helpful and continue to be. Their technical support is amazing to respond instantly and always willing to help and figure something out for you.

Review Source
 
 

Harish from Samsara Desert Camp & Resort
Specialty: Resort
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

The software is straightforward, comprehensive, and simple to learn

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Rates can be swiftly altered as needed, allowing flexibility between platforms with a simple 'click'. As a multi-property operation, the ease with which we can switch between properties in seconds allows much more efficient daily operations---from our ownership and accounting departments to reception staff.

Pros

Support team! Flexibility and Customization or Property configuration Rate Wizard Report Wizard Simplicity of use Comprehensive Reports Multi-property seamless-ness and frequently updated

Cons

If you don't have internet connection you can not operate the software as it is cloud based software so you must haave internet connection

Review Source
 
 

Mr. Ashish from HOTEL SATYA HEERA
Specialty: Hotel Chain
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2017

October 2017

- You can manage multiple properties with single window

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Accounting software integrated smoothly as well as channel management functionality.

Pros

For Different Hotels, Restaurants, Bars we use the multi-property environment. One log-in for all hotels. It's easier to report and analyse the total business mix for our Sales & Marketing team. Our centralised reservations department can check availability across all hotels and book rooms instantly.

Cons

Support delayed mostly on weekend

Review Source
 
 

Mr Dilip from Accomodation
Specialty: Independent Hotel
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

Innkey is the right partner for us hoteliers in a fast changing hospitality industry

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

able to easily manage his or her department's duties via mobile devices, so the main focus of the hotel team can be guest experience. Innkey also helps you with revenues and ADR,

Pros

Innkey is a knowledgeable partner with years of experience in the hotel business. Support from passionate professionals with the right expertise and knowledge of the industry. Innkey will boost your total revenue and ADR.

Cons

Some time slow

Review Source
 
 

Dhiraj from Manvar Resort
Specialty: Resort
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

Very happy with the system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Well, what we like the most about this system is that we can feel the presence of Innkey staff behind the system.

Pros

It's so hard to tell since all the features are so good. You can feel the philosophy and every feature really "make sense". it’s giving you the perfect opportunity to set the best rate strategy at all times

Review Source
 
 

Niranjan from Serenity Inn (Group of hotels)
Specialty: Hotel Chain
Number of employees: 201-500 employees Employees number: 201-500 employees

October 2017

October 2017

You can manage multiple properties with single screen.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Our centralised reservations department can check availability across all hotels and book rooms instantly. It gives a great first impression which we all know to be a crucial touch point at any hotel.

Pros

For Different Hotels we use the multi-property environment. One log-in for all hotels. It's easier to report and analyse the total business mix for our Sales & Marketing team

Cons

Back date entry not allowed, sometime slow,

Review Source
 
 

Akhilesh from Hotel K C Inn
Specialty: Independent Hotel
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

it offers a lot of features for an affordable price.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Don't decide to use another PMS before you at least talk to them

Pros

It’s easy to use, has number of great functions and everything is just logical. With more and more interfaces being build it gets even better. Their customer service is always there to help and assist you.

Review Source
 
 

Mr. Shirin from HOTEL SPITI
Specialty: Independent Hotel
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

Great products, i am enjoying with this software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

The simplicity and intuitive handling of daily tasks of your business creates a great work flow. I love the rates section and automatic price changes which can be adjusted to seasonal or promotional needs.

Pros

Stable, easy to use on a daily basic, deliver all data you need. And you can start up like it’s an electronic paper you use, and expand with a lot of function.What I like the most is the customer support from Innkey pms, the live chat support is really a great help for many times.

Cons

you can not changes after the guest check out that means back date entry not allowed i have asked them about these cons, and they have revert like it is for security purpose and one of their support executive has explained me in detailed.

Review Source
 
 

AK from Hotel Garden Inn(Dhaka)
Specialty: Independent Hotel
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2017

October 2017

Do not make your next PMS purchasing decision without first calling the Innkey Team and exploring their capabilities.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

They continue to upgrade the software and listen to their clients so any questions regarding what you might think is missing, ask them, and you may see it added to the next upgrade.

Pros

We are very pleased with innkey and impressed with the way they are
Developing the system keep up the place and you will go far. what really makes me come back Innkey time and time again is the customer service form the team. Excellent, very friendly and super efficient, well done guys, keep up the good work guys!

Review Source
 
 

Mr. Parminder from HOTEL BEE TOWN
Specialty: Independent Hotel
Number of employees: 11-50 employees Employees number: 11-50 employees

October 2017

October 2017

innkeypms is a great product.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Keep it up, innkeypms team, thank you very much for application which very use full for our hotel operation

Pros

it is very easy to use, the best part of innkeypms user interface is all related information are right there, moment you think about some additional information it is always available. I must appreciate the hard work they puts in to design every screen.

Cons

Some time slow as it is cloud based so you need the internet connection if your internet connection is slow you can not use software properly, you can use but it is very slow due to internet connection

Review Source
 
 

Mr. Sunil from Rajhans Regent
Specialty: Hotel Chain
Number of employees: 201-500 employees Employees number: 201-500 employees

October 2017

October 2017

We've tried a few different property software before Innkey, but Innkey is our favourite.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money


What I really like about this software am that it can be used anywhere, as it's a cloud based program. I also like that I can manage all of the OTAs from this software. Not only that this software is user friendly but also its staffs are friendly.

Pros

Easy to book and check room availability. Can be used anywhere. Booking data is linked with OTAs and Innkey booking engine.

Cons

When there're some problems, the staffs are willing to help and solve the problems instantly. They also keep on improving the software to serve customers needs.

Review Source
 
 
 
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