Innkey PMS software


44 reviews(5.0/5)
44 reviews(5.0/5)

InnKey PMS is a cloud-based hotel property management solution that is designed for small to midsize hospitality companies such as independent hotels, hotel chains, resorts, inns and lodges. The solution can manage multiple properties with a single login and data can be consolidated by region, concept or brand.

Key features include reservation, management of material, laundry, housekeeping and point of sale (POS). The reservation feature helps in displaying bookings with guest names, which are color-coded to denote a confirmed booking, bookings on hold, wait-listed reservations and new requests. The information regarding room bookings such as the number of rooms occupied, average room rates and group reservations are also visible from the booking screen.

The housekeeping module helps users to get information about laundry and other service requests. Financial operations are handled with an accounts receivable feature that updates new transactions from the front desk, restaurant or retail POS locations.

Support is available via live chat.

Supported Operating System(s):
Windows 7 , Windows Vista , Windows XP , Mac OS , Web browser (OS agnostic) , Windows 2000 , Windows 8

44 Reviews of Innkey PMS

Showing 1 - 20 of 44

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  • Gita from Comfort Inn

    Specialty: Independent Hotel

    Number of employees: 2-10 employees

    December 2017

    Old software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    if you like old software then go ahead, if not I would choose something more updated.

    Pros

    I liked how easy this was to use and how quickly my employees were able to use it as well. My biggest concern when choosing a PMS system is customer care and this PMS has a good one!

    Cons

    It is very outdated in my opinion. It doesnt let you connect with Channel Managers and to me that was important because majority of my reservations came from 3rd party channel managers.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source
  • Keshav from Hotel Rajlaxmi

    Specialty: Independent Hotel

    Number of employees: 11-50 employees

    November 2017

    Thus far I am very happy with Innkey.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Good overall solution for managing rooms and reservations. Has made the whole process simple and easy to follow for front desk staff.

    Pros

    Easy to read and understand once you go through the training. Customer’s services have been a great help.

    This review was submitted organically. No incentive was offered
    Review Source
  • Mr from Hotel Ganpati

    Specialty: Independent Hotel

    Number of employees: 11-50 employees

    November 2017

    Great Product

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Great customer support on a daily basis. The support from India is the best I've seen. I really didn't have a frame of reference for this but Innkey does just what I need.

    Pros

    What they don't have- they try to accommodate or they attempt to work on building something that will work. Are they more expensive than other companies? Yes! The support is worth is. The product is worth it. The no contract is worth it! It's worth trying for sure!

    This review was submitted organically. No incentive was offered
    Review Source
  • Balveer from DIVINITY BY AUDRA HOTELS

    Specialty: Hotel Chain

    Number of employees: 201-500 employees

    October 2017

    Being hotelier i will undoubtedly recommend this software...

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    the staffs are willing to help and solve the problems instantly

    Pros

    I found Innkey 3 years ago, the very first thing I noticed was the prompt and polite support response which is always the same. The software is extremely easy and generates great reports having a huge impact on my business. I couldn't be happier and look forward to keep growing and collaborating together.

    Cons

    This review was submitted organically. No incentive was offered
    Review Source
  • Satyaketu from THE OASIS

    Specialty: Independent Hotel

    Number of employees: 51-200 employees

    October 2017

    The ease of booking for future guests and the various reports and improvements they have and continue to provide

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We would highly recommend this company for not only their software program but their tech support also!!

    Pros

    We have used your product from the beginning of our Hotel existence and highly satisfied! The software is easy to use for the innkeeper and future guests

    Cons

    This review was submitted organically. No incentive was offered
    Review Source
  • Nilesh from Hotel Kalindi Palace

    Specialty: Independent Hotel

    Number of employees: 11-50 employees

    October 2017

    The features and functionality is very applicable in my business.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The grid is versatile and makes it easy to access individual reservations. They also have GREAT customer serviced and are always available to help

    Pros

    It was a very easy transition to switch to Innkey. The training was done, in a very professional way. The team support was there from the beginning and NO waiting time if you needed assistance even after hours and on weekends and they provide documentation for issue and assistant that how will you do your own.

    Cons

    This review was submitted organically. No incentive was offered
    Review Source
  • Jitendra from The jaipur House

    Specialty: Independent Hotel

    Number of employees: 11-50 employees

    October 2017

    Thank you Innkey for assisting us in organizing our property. Well done.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    To be fair they have the fastest and most responsive customer care centre I have ever seen. No waiting lists or waiting tickets. Support direct and with one click.

    Pros

    We recently switched to Innkey and it was absolutely worth it. They are quite new on the market and the great thing about that is that the Innkey team constantly working on improvements, currently is working on more reporting features which we are very excited about.

    Cons

    This review was submitted organically. No incentive was offered
    Review Source
  • Navneet from Raghu Mahal Hotel

    Specialty: Independent Hotel

    Number of employees: 11-50 employees

    October 2017

    We recommend Innkey to any other users or companies looking for data quality and a system which informs your decision making.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Makes accounting simple, including reconciling both card and cash transactions which had previously a nightmare. And has been simple in collecting guest information and using that for repeat guests. The reports are simple and uncomplicated, and the service has been fantastic throughout. We have been showing it off to all those in the industry. The team at Innkey are constantly reviewing the software and listening to user’s feedback to improve the software. I can only see Innkey becoming a better and better product with time, to improve its usability and features. Thanks, Innkey Team

    Pros

    We recently took over a motel, and along with it was a mess of a reservation system. We looked around at a range of options and settled with Innkey cloud based and ease in the entire reservation process. We have got that and a whole lot more, It is incredibly user friendly, especially for us with a touch screen system.

    Cons

    This review was submitted organically. No incentive was offered
    Review Source
  • Mohammad from Hotel Western

    Specialty: Independent Hotel

    Number of employees: 11-50 employees

    October 2017

    I don't have a huge background in hospitality so changing to Innkey was like a breath of fresh air.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The level of support we've received from Innkey has been outstanding. We're a bit different from the normal clientele, being a social service provider moving into temporary accommodation management to support our clients and community. customer support were was friendly, polite and very helpful - providing us with training and set up to meet our business needs.

    Pros

    Reporting features, customer support and user friendly! The product works well and delivers on what's expected. Its reporting features are impressive, allowing us to make smarter decisions around property acquisition and tenancy trends. The integration with tally ERP 9.0 and QuickBooks accounting software streamlines the billing process.

    Cons

    This review was submitted organically. No incentive was offered
    Review Source
  • Khaki from The Perch Hotel

    Specialty: Hotel Chain

    Number of employees: 51-200 employees

    October 2017

    We wouldn't be as successful without the Innkey system.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Having looked at several Property Management systems, this fits perfectly with what we want to achieve. From ease of use all the way through to obtaining the reports we need, this is ideal

    Pros

    Innkey automatically takes care of many processes and task needed to run our hotel smoothly, we have all the information we need to understand how our business is performing right at our fingertips.

    This review was submitted organically. No incentive was offered
    Review Source
  • Surabh from Hotel Raj Laxmi

    Specialty: Independent Hotel

    Number of employees: 11-50 employees

    October 2017

    I strongly recommend this PMS.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    A proper process with checks and balances is required to ensure smooth running of a large hotel as ours.This along with user rights for almost all levels ensures that the right information is accessible to the right person and helps us avoid confusion and communication gaps.

    Pros

    InnkeyPMS with its detailed logs of all the important functions allow us to monitor and improve our operations.

    Cons

    This review was submitted organically. No incentive was offered
    Review Source
  • Ms from LARIYA RESORT

    Specialty: Resort

    Number of employees: 51-200 employees

    October 2017

    As a property owner in several holiday areas we could only wish that all our managers used Innkey.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I am impressed by the features they continue to add. I have been with InnkeyPMS for 4 years and I'm still amazed at their service and support! I was new to this industry when I started and they were more than helpful and continue to be. Their technical support is amazing to respond instantly and always willing to help and figure something out for you.

    Cons

    This review was submitted organically. No incentive was offered
    Review Source
  • Harish from Samsara Desert Camp & Resort

    Specialty: Resort

    Number of employees: 11-50 employees

    October 2017

    The software is straightforward, comprehensive, and simple to learn

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Rates can be swiftly altered as needed, allowing flexibility between platforms with a simple 'click'. As a multi-property operation, the ease with which we can switch between properties in seconds allows much more efficient daily operations---from our ownership and accounting departments to reception staff.

    Pros

    Support team! Flexibility and Customization or Property configuration Rate Wizard Report Wizard Simplicity of use Comprehensive Reports Multi-property seamless-ness and frequently updated

    Cons

    If you don't have internet connection you can not operate the software as it is cloud based software so you must haave internet connection

    This review was submitted organically. No incentive was offered
    Review Source
  • Mr. Ashish from HOTEL SATYA HEERA

    Specialty: Hotel Chain

    Number of employees: 51-200 employees

    October 2017

    - You can manage multiple properties with single window

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Accounting software integrated smoothly as well as channel management functionality.

    Pros

    For Different Hotels, Restaurants, Bars we use the multi-property environment. One log-in for all hotels. It's easier to report and analyse the total business mix for our Sales & Marketing team. Our centralised reservations department can check availability across all hotels and book rooms instantly.

    Cons

    Support delayed mostly on weekend

    This review was submitted organically. No incentive was offered
    Review Source
  • Mr Dilip from Accomodation

    Specialty: Independent Hotel

    Number of employees: 11-50 employees

    October 2017

    Innkey is the right partner for us hoteliers in a fast changing hospitality industry

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    able to easily manage his or her department's duties via mobile devices, so the main focus of the hotel team can be guest experience. Innkey also helps you with revenues and ADR,

    Pros

    Innkey is a knowledgeable partner with years of experience in the hotel business. Support from passionate professionals with the right expertise and knowledge of the industry. Innkey will boost your total revenue and ADR.

    Cons

    Some time slow

    This review was submitted organically. No incentive was offered
    Review Source
  • Dhiraj from Manvar Resort

    Specialty: Resort

    Number of employees: 11-50 employees

    October 2017

    Very happy with the system

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Well, what we like the most about this system is that we can feel the presence of Innkey staff behind the system.

    Pros

    It's so hard to tell since all the features are so good. You can feel the philosophy and every feature really "make sense". it’s giving you the perfect opportunity to set the best rate strategy at all times

    Cons

    This review was submitted organically. No incentive was offered
    Review Source
  • Niranjan from Serenity Inn (Group of hotels)

    Specialty: Hotel Chain

    Number of employees: 201-500 employees

    October 2017

    You can manage multiple properties with single screen.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Our centralised reservations department can check availability across all hotels and book rooms instantly. It gives a great first impression which we all know to be a crucial touch point at any hotel.

    Pros

    For Different Hotels we use the multi-property environment. One log-in for all hotels. It's easier to report and analyse the total business mix for our Sales & Marketing team

    Cons

    Back date entry not allowed, sometime slow,

    This review was submitted organically. No incentive was offered
    Review Source
  • Akhilesh from Hotel K C Inn

    Specialty: Independent Hotel

    Number of employees: 11-50 employees

    October 2017

    it offers a lot of features for an affordable price.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Don't decide to use another PMS before you at least talk to them

    Pros

    It’s easy to use, has number of great functions and everything is just logical. With more and more interfaces being build it gets even better. Their customer service is always there to help and assist you.

    Cons

    This review was submitted organically. No incentive was offered
    Review Source
  • Mr. Shirin from HOTEL SPITI

    Specialty: Independent Hotel

    Number of employees: 11-50 employees

    October 2017

    Great products, i am enjoying with this software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The simplicity and intuitive handling of daily tasks of your business creates a great work flow. I love the rates section and automatic price changes which can be adjusted to seasonal or promotional needs.

    Pros

    Stable, easy to use on a daily basic, deliver all data you need. And you can start up like it’s an electronic paper you use, and expand with a lot of function.What I like the most is the customer support from Innkey pms, the live chat support is really a great help for many times.

    Cons

    you can not changes after the guest check out that means back date entry not allowed i have asked them about these cons, and they have revert like it is for security purpose and one of their support executive has explained me in detailed.

    This review was submitted organically. No incentive was offered
    Review Source
  • AK from Hotel Garden Inn(Dhaka)

    Specialty: Independent Hotel

    Number of employees: 51-200 employees

    October 2017

    Do not make your next PMS purchasing decision without first calling the Innkey Team and exploring their capabilities.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    They continue to upgrade the software and listen to their clients so any questions regarding what you might think is missing, ask them, and you may see it added to the next upgrade.

    Pros

    We are very pleased with innkey and impressed with the way they are
    Developing the system keep up the place and you will go far. what really makes me come back Innkey time and time again is the customer service form the team. Excellent, very friendly and super efficient, well done guys, keep up the good work guys!

    Cons

    This review was submitted organically. No incentive was offered
    Review Source
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