InnKey PMS is a cloud-based hotel property management solution that is designed for small to midsize hospitality companies such as independent hotels, hotel chains, resorts, inns and lodges. The solution can manage multiple properties with a single login and data can be consolidated by region, concept or brand.

Key features include reservation, management of material, laundry, housekeeping and point of sale (POS). The reservation feature helps in displaying bookings with guest names, which are color-coded to denote a confirmed booking, bookings on hold, wait-listed reservations and new requests. The information regarding room bookings such as the number of rooms occupied, average room rates and group reservations are also visible from the booking screen.

The housekeeping module helps users to get information about laundry and other service requests. Financial operations are handled with an accounts receivable feature that updates new transactions from the front desk, restaurant or retail POS locations.

Support is available via live chat.

Registration view
Registration view

Registration view

Reservation chart

Reservation chart

POS touch screen

POS touch screen

Guest information folio

Guest information folio

Room status

Room status

Accounts receivable and payable

Accounts receivable and payable

Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Web browser (OS agnostic), Windows 2000, Windows 8



44 Reviews of Innkey PMS

Overall rating

5.0 / 5 stars

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Showing 1 - 20 of 44 reviews

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Gita from Comfort Inn

Type of Property:  Independent Hotel

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

December 2017

Old software

if you like old software then go ahead, if not I would choose something more updated.

Pros

I liked how easy this was to use and how quickly my employees were able to use it as well. My biggest concern when choosing a PMS system is customer care and this PMS has a good one!

Cons

It is very outdated in my opinion. It doesnt let you connect with Channel Managers and to me that was important because majority of my reservations came from 3rd party channel managers.

Review Source

Keshav from Hotel Rajlaxmi

Type of Property:  Independent Hotel

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2017

Thus far I am very happy with Innkey.

Good overall solution for managing rooms and reservations. Has made the whole process simple and easy to follow for front desk staff.

Pros

Easy to read and understand once you go through the training. Customer’s services have been a great help.

Review Source

Mr from Hotel Ganpati

Type of Property:  Independent Hotel

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2017

Great Product

Great customer support on a daily basis. The support from India is the best I've seen. I really didn't have a frame of reference for this but Innkey does just what I need.

Pros

What they don't have- they try to accommodate or they attempt to work on building something that will work. Are they more expensive than other companies? Yes! The support is worth is. The product is worth it. The no contract is worth it! It's worth trying for sure!

Review Source

Balveer from DIVINITY BY AUDRA HOTELS

Type of Property:  Hotel Chain

Number of employees:  201-500 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2017

Being hotelier i will undoubtedly recommend this software...

the staffs are willing to help and solve the problems instantly

Pros

I found Innkey 3 years ago, the very first thing I noticed was the prompt and polite support response which is always the same. The software is extremely easy and generates great reports having a huge impact on my business. I couldn't be happier and look forward to keep growing and collaborating together.

Cons

Review Source

Satyaketu from THE OASIS

Type of Property:  Independent Hotel

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2017

The ease of booking for future guests and the various reports and improvements they have and continue to provide

We would highly recommend this company for not only their software program but their tech support also!!

Pros

We have used your product from the beginning of our Hotel existence and highly satisfied! The software is easy to use for the innkeeper and future guests

Cons

Review Source

Nilesh from Hotel Kalindi Palace

Type of Property:  Independent Hotel

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2017

The features and functionality is very applicable in my business.

The grid is versatile and makes it easy to access individual reservations. They also have GREAT customer serviced and are always available to help

Pros

It was a very easy transition to switch to Innkey. The training was done, in a very professional way. The team support was there from the beginning and NO waiting time if you needed assistance even after hours and on weekends and they provide documentation for issue and assistant that how will you do your own.

Cons

Review Source

Jitendra from The jaipur House

Type of Property:  Independent Hotel

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2017

Thank you Innkey for assisting us in organizing our property. Well done.

To be fair they have the fastest and most responsive customer care centre I have ever seen. No waiting lists or waiting tickets. Support direct and with one click.

Pros

We recently switched to Innkey and it was absolutely worth it. They are quite new on the market and the great thing about that is that the Innkey team constantly working on improvements, currently is working on more reporting features which we are very excited about.

Cons

Review Source

Navneet from Raghu Mahal Hotel

Type of Property:  Independent Hotel

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2017

We recommend Innkey to any other users or companies looking for data quality and a system which informs your decision making.

Makes accounting simple, including reconciling both card and cash transactions which had previously a nightmare. And has been simple in collecting guest information and using that for repeat guests. The reports are simple and uncomplicated, and the service has been fantastic throughout. We have been showing it off to all those in the industry. The team at Innkey are constantly reviewing the software and listening to user’s feedback to improve the software. I can only see Innkey becoming a better and better product with time, to improve its usability and features. Thanks, Innkey Team

Pros

We recently took over a motel, and along with it was a mess of a reservation system. We looked around at a range of options and settled with Innkey cloud based and ease in the entire reservation process. We have got that and a whole lot more, It is incredibly user friendly, especially for us with a touch screen system.

Cons

Review Source

Mohammad from Hotel Western

Type of Property:  Independent Hotel

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2017

I don't have a huge background in hospitality so changing to Innkey was like a breath of fresh air.

The level of support we've received from Innkey has been outstanding. We're a bit different from the normal clientele, being a social service provider moving into temporary accommodation management to support our clients and community. customer support were was friendly, polite and very helpful - providing us with training and set up to meet our business needs.

Pros

Reporting features, customer support and user friendly! The product works well and delivers on what's expected. Its reporting features are impressive, allowing us to make smarter decisions around property acquisition and tenancy trends. The integration with tally ERP 9.0 and QuickBooks accounting software streamlines the billing process.

Cons

Review Source

Khaki from The Perch Hotel

Type of Property:  Hotel Chain

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2017

We wouldn't be as successful without the Innkey system.

Having looked at several Property Management systems, this fits perfectly with what we want to achieve. From ease of use all the way through to obtaining the reports we need, this is ideal

Pros

Innkey automatically takes care of many processes and task needed to run our hotel smoothly, we have all the information we need to understand how our business is performing right at our fingertips.

Review Source

Surabh from Hotel Raj Laxmi

Type of Property:  Independent Hotel

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2017

I strongly recommend this PMS.

A proper process with checks and balances is required to ensure smooth running of a large hotel as ours.This along with user rights for almost all levels ensures that the right information is accessible to the right person and helps us avoid confusion and communication gaps.

Pros

InnkeyPMS with its detailed logs of all the important functions allow us to monitor and improve our operations.

Cons

Review Source

Ms from LARIYA RESORT

Type of Property:  Resort

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2017

As a property owner in several holiday areas we could only wish that all our managers used Innkey.

Pros

I am impressed by the features they continue to add. I have been with InnkeyPMS for 4 years and I'm still amazed at their service and support! I was new to this industry when I started and they were more than helpful and continue to be. Their technical support is amazing to respond instantly and always willing to help and figure something out for you.

Cons

Review Source

Harish from Samsara Desert Camp & Resort

Type of Property:  Resort

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2017

The software is straightforward, comprehensive, and simple to learn

Rates can be swiftly altered as needed, allowing flexibility between platforms with a simple 'click'. As a multi-property operation, the ease with which we can switch between properties in seconds allows much more efficient daily operations---from our ownership and accounting departments to reception staff.

Pros

Support team! Flexibility and Customization or Property configuration Rate Wizard Report Wizard Simplicity of use Comprehensive Reports Multi-property seamless-ness and frequently updated

Cons

If you don't have internet connection you can not operate the software as it is cloud based software so you must haave internet connection

Review Source

Mr. Ashish from HOTEL SATYA HEERA

Type of Property:  Hotel Chain

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2017

- You can manage multiple properties with single window

Accounting software integrated smoothly as well as channel management functionality.

Pros

For Different Hotels, Restaurants, Bars we use the multi-property environment. One log-in for all hotels. It's easier to report and analyse the total business mix for our Sales & Marketing team. Our centralised reservations department can check availability across all hotels and book rooms instantly.

Cons

Support delayed mostly on weekend

Review Source

Mr Dilip from Accomodation

Type of Property:  Independent Hotel

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2017

Innkey is the right partner for us hoteliers in a fast changing hospitality industry

able to easily manage his or her department's duties via mobile devices, so the main focus of the hotel team can be guest experience. Innkey also helps you with revenues and ADR,

Pros

Innkey is a knowledgeable partner with years of experience in the hotel business. Support from passionate professionals with the right expertise and knowledge of the industry. Innkey will boost your total revenue and ADR.

Cons

Some time slow

Review Source

Dhiraj from Manvar Resort

Type of Property:  Resort

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2017

Very happy with the system

Well, what we like the most about this system is that we can feel the presence of Innkey staff behind the system.

Pros

It's so hard to tell since all the features are so good. You can feel the philosophy and every feature really "make sense". it’s giving you the perfect opportunity to set the best rate strategy at all times

Cons

Review Source

Niranjan from Serenity Inn (Group of hotels)

Type of Property:  Hotel Chain

Number of employees:  201-500 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2017

You can manage multiple properties with single screen.

Our centralised reservations department can check availability across all hotels and book rooms instantly. It gives a great first impression which we all know to be a crucial touch point at any hotel.

Pros

For Different Hotels we use the multi-property environment. One log-in for all hotels. It's easier to report and analyse the total business mix for our Sales & Marketing team

Cons

Back date entry not allowed, sometime slow,

Review Source

Akhilesh from Hotel K C Inn

Type of Property:  Independent Hotel

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2017

it offers a lot of features for an affordable price.

Don't decide to use another PMS before you at least talk to them

Pros

It’s easy to use, has number of great functions and everything is just logical. With more and more interfaces being build it gets even better. Their customer service is always there to help and assist you.

Cons

Review Source

Mr. Shirin from HOTEL SPITI

Type of Property:  Independent Hotel

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2017

Great products, i am enjoying with this software

The simplicity and intuitive handling of daily tasks of your business creates a great work flow. I love the rates section and automatic price changes which can be adjusted to seasonal or promotional needs.

Pros

Stable, easy to use on a daily basic, deliver all data you need. And you can start up like it’s an electronic paper you use, and expand with a lot of function.What I like the most is the customer support from Innkey pms, the live chat support is really a great help for many times.

Cons

you can not changes after the guest check out that means back date entry not allowed i have asked them about these cons, and they have revert like it is for security purpose and one of their support executive has explained me in detailed.

Review Source

AK from Hotel Garden Inn(Dhaka)

Type of Property:  Independent Hotel

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2017

Do not make your next PMS purchasing decision without first calling the Innkey Team and exploring their capabilities.

They continue to upgrade the software and listen to their clients so any questions regarding what you might think is missing, ask them, and you may see it added to the next upgrade.

Pros

We are very pleased with innkey and impressed with the way they are
Developing the system keep up the place and you will go far. what really makes me come back Innkey time and time again is the customer service form the team. Excellent, very friendly and super efficient, well done guys, keep up the good work guys!

Cons

Review Source

Displaying 1 - 20 of 44 reviews