Innkey PMS vs ReservationKey

RATING:

4.8

(44)

Innkey PMS has 44 reviews and a rating of 4.84 / 5 stars vs ReservationKey which has 100 reviews and a rating of 4.92 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.8 (44)
4.9 (100)
Ease-of-Use
5 / 5
4.5 / 5
Value for Money
4.5 / 5
5 / 5
Customer Support
4.5 / 5
5 / 5
Functionality
5 / 5
5 / 5
Last Review Written
March 21, 2018
October 11, 2023
Pros/Cons
  • Pros

  • We can effectively manage our online bookings with their seamless integration with almost every OTA we can think of. No more hassles about rate and room inventory updates as well as overbooking.
  • Integration with Staah and siteminder, allows auto-population from OTAs - we don't have to worry about constantly adjusting availability anymore.
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  • Pros

  • Integrates well with website. Multiple useful applications.
  • Flexibility, amazing support for questions, ease of use, email templates (with tracking capabilities), access on my computer and iPad.
  • Cons

  • I miss the feature in which you used to hover the mouse over a name and it would show the balance due.
  • Anything that was a problem for me, they helped. There is also a forum where other users can assist each other.
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Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo
N/A
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FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

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FrontRunners

2018

Advisor Recommendations

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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos