Mews

RATING:

4.7

(38)

About Mews

Mews has been transforming hospitality since 2012. What began in a single hotel in Prague now powers thousands of hotels around the world, as they pursue their mission to develop transformational solutions for brands and create remarkable experiences for guests. Since the beginning, Mews embraced being different. Mews is not simply a property management system, but a connected hospitality cloud with products across the hotel ecosystem and more integrations than anyone else. From global hospitality brands to independent properties, hoteliers join Mews because they recognize the power of innovation. They understand that they can benefit from hotel tech that drives efficiency, maximizes revenue, and improves guest happiness. Mews serves over 5,000 customers across more ...

Mews Pricing

Starting price: 

$100.00 per month

Free trial: 

Not Available

Free version: 

Not Available

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Mews Reviews

Overall Rating

4.7

Ratings Breakdown

Secondary Ratings

Ease-of-use

5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Mews

1 - 5 of 38 Reviews

Stephen

Hospitality, 51 - 200 employees

Used unspecified

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

Reviewed April 2024

Mews Review: Saves Time & Creates Revenue.

User Profile

Stephen

Verified reviewer

Hospitality, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed February 2024

Great PMS for large Hotel/Hostel

Great PMS in general, always advise Mews as a top product (though it comes with the price tag). For large hostels, chains or large hotels, I believe this is the most future proof PMS for the time being.

PROS

- Flexibility of product - Large number of integrations - Continuous development to improve the product.

CONS

- Support emails aren't clearly handled, they need a dedicated support portal to follow tickets. Right now following up on old tickets means searching old emails as each response from Mews creates a new email chain without any context.

vicky

Hospitality, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

2

FUNCTIONALITY

3

Reviewed June 2023

Hotel software

very limited touch reservations - before we had to take payment for all of them manually. the guest communication emails are helpful

PROS

if you want software to manage rooms and booking engine this is for you. we are a wedding venue so its not been quite as adaptable as we wanted it to be.

CONS

onboarding was very complicated and set up was all on the venue, we had a lot of pre paid deposits to move over from old system and this was manual

Reason for choosing Mews

it meant we could leave contract early as it was bought out the old software. we didnt want to pay the cost to transfer to others.

Reasons for switching to Mews

contract was up for renewal

Stefan

Hospitality, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

2

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

1

FUNCTIONALITY

5

Reviewed May 2022

It started out great 5 years ago...

PROS

Marketplace API connections is amazing albeit because there is tons of options you have to do your own research what is actually working well... Much of the interface is great and room setup is super flexible. We LOVED Mews so much at the beginning - a responsive support chat, behind that we had access to some DEVs - we barely used it but felt like they had an open ear albeit they where always paramount about some things they did not want to change for us (gender in reservations which is helpful in Hostels with mixed dorms etc.).

CONS

Since shortly before COVID or during COVID they decided to replace human support chat with a chat robot with no human behind and the last option of contacting them to be support emails which they barely answer in under 1 week (!). They have a phone number for time critical requests but many requests are NOT time critical and we would still love an answer - additionally you have to fight a chat bot when you call the phone number. This change feels like it completely disconnects us from their team but also sometimes means that we don'T use Mews to it's full potential since we wont get answers. The knowledge base is OK but sometimes outdated, sometimes just cumbersome to use and it is nowadays the only way to get answers. It's a pretty bad situation. I understand that they had to cutdown during COVID but at the same time they managed to aquire other PMS and expand their user base so it seems focus is less on existing user base but aggressive expansion. Meanwhile their existing users are opening up to the possibility of another PMS change that they never wanted to make...

Reason for choosing Mews

Seemed more powerful in integrations

Reasons for switching to Mews

Old product was not progressing

Leila

Hospitality, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2024

Love the functionality of Mews

As someone who has been in the hotel industry for 20+ years, I have used numerous PMS systems. None have quite matched the efficiency and ease of use of Mews. From day one, it has revolutionized how I handle my property, streamlining tasks and enhancing overall productivity. Here's why I believe it's truly exceptional: Functionality Beyond Compare: One of Mews's standout features is its unparalleled functionality. It seamlessly integrates with thousands of 3rd parties making it a customizable system. The user-friendly interface makes navigating complex tasks a breeze, saving me valuable time and effort. Effortless Payment Setup: One of the most crucial aspects of property management is handling payments efficiently and securely. With Mews, this process has been simplified to perfection. I have done my research, and not many platforms have an automated payment process based on rate plans, saving the team lots of time. Exceptional Support: Over the years, you can tell Mews has spent much time and resources amping up their support team. They recently released a help tool that utilizes AI to answer questions that don't really require a team member, but when you need an actual person, they answer quickly. Mews has genuinely transformed the way I operate. I wholeheartedly recommend them to anyone in the industry.

PROS

I love the following: Integrations, automatic payments based on rate structure, the sleek booking engine, ease of use, and their support system. They are constantly making improvements based on properties feedback.

CONS

I would love it if they had more in-app features like revenue management & a robust guest messaging platform.

Reason for choosing Mews

Mainly - automated payments and the API integration ability