Mews Commander Software


 

Mews Commander is a cloud-based property management solution designed for hotels of all types and sizes. It offers check-in, online payments, channel management, housekeeping and reporting functionalities within a suite.

Mews Commander features reservation management, which allows users to make reservations with the help of a real-time availability calendar. Hotel staff can also apply booking offers such as company and discount vouchers. The product also features front-office management, allowing users to create bills and invoices and manage room check-ins and check-outs.

The product also features channel management, which allows users to integrate with various booking websites and manage reservations. Mews Commander offers customizable reporting and dashboards which enable users to track tasks, reservations, reservations, rooms, customers and financial data in real time.

Mews Commander offers integration with multiple business solutions such as Lightspeed, Sage, TripAdvisor, Helios and Braintree.

 

Mews Commander - Booking calendar
 
  • Mews Commander - Booking calendar
    Booking calendar
  • Mews Commander - Daily report
    Daily report
  • Mews Commander - Dashboard
    Dashboard
  • Mews Commander - Revenue management
    Revenue management
Supported Operating System(s):
Web browser (OS agnostic)

18 Reviews of Mews Commander

Showing 1-18 of 18

 

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Marius from Book4days
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

Best PMS ever! Happy to have joined the Revolution!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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We got faster check-in time, it reduced the overall work in the reception.

Pros

The design and the funcionality. It's easy to use, everything it's where it should be. It can be integrated with various softwares. The reports Mews generates are amazing and the Rate Management is every revenue manager's dream.

Cons

Lets say that some implamentations take a long time to be developed. Sometimes the system is lagging, but on verry few ocasions. I´m a verry happy client in general.

Source: Capterra
 

Hassan from Docklands Lodge London
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

Great easy to use and accessible from anywhere!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Booking engine with amazing connectivity with the system that connects seamlessly with channel manager and OTAs

Pros

Dashboard is easy and user friendly and provides a range of information as a snapshot. Very easy for my staff who actually enjoy using the system.

Source: Capterra
 

Michaela from BookNassfeld

August 2017

August 2017

MEWS is the revolution tool! Make every hoteliers life easier

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Quality
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Pros

Cloud system, smart tool, clean and simple work, focused on guest, continuous growth of the company!

Source: Capterra
 

Michael from Ambassador & Opera AG Zürich
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2017

June 2017

Reduced to the max

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Easy training, saving on payroll, speed and easy process.

Pros

Mews has completely changed our way to work. We can focus again on the most important thing in our hotel, which is our clients. The system is simple and only gives us what we need. The web based system gives us the access to any time. Check in online, Check in the lobby, in the room everywhere. As it is cloud based we can integrate anything with API's. The great surprise was, how easy the housekeeping team changed to the commander app and used it for the controlling of the rooms.

Source: Capterra
 

Helena from Emblem Hotel
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2016

November 2016

Perfection at its bets

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Product Quality
Quality
Value for Money
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We started using the system 3 years ago and I could not be happier. It gives me a lot more freedom to run my hotel from where ever I am. All reports that I need are at my finger tips and accessible with my mobile should I need to do so. Its easy to use, has number of great functions and everything is just logical. With more and more interfaces being build it gets even better. Their customer service is always there to help and assist and the FAQ are just the best as it is done in the way of short videos and not just texts. Costs of the system are much lower than any other, as you do not pay any large installation costs or fixed monthly fees. You only pay as much as you use the system and how much the system help you - which is a fair way of pricing.

Pros

As a general Manager, I like that its easily accessible and I can use it to its full effect from my phone. Its easy to use so training my staff does not take too long as its very intuitive. With interfaces with my channel, review, rate manager etc it just means that I do not miss out on any reservations, do not sell at wrong rate or get as many reviews as possible.

Cons

I like everything so its impossible for me to answer this.

Advice to Others

This software is really the best, only as any other software you do need to work wit it, set it up as per your exact needs and use all the functions that are available and handed to you on a silver plate so to speak. As the system does not know what is the best, this part of the set up system is up to you to take care of. But its all there, and their customer service team will advise the best paths to take.

Source: Capterra
 

U from K's House
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2016

September 2016

Great PMS made of the guys's passion, which is growing everyday basis, with great & humanly support!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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First of all it's pity that we can't to talk face to face to you interested in Mews;)
If you ask us "experience", the first thing which comes to our mind is "people", we mean the Mews staff. Their passion for this industry, confidence in their product, patience for customers questions are the first experience we had with them.
Yes the system is GREAT, or we should put -EST (if there ever is anything better, we'd love to see).
But what made us finally decide to use Mews is those guys;)

Pros

The most? It's so hard to tell since all the features are so good. You can feel the philosophy, and every feature really "make sense". Since they know and have lots of experience in this industry, often what seemed to us unnecessary or inconvenient turn out to be necessary and so convenient as we use further.
Well, what we like the most about this system is that we can feel the presence of Mews staff behind the system;)

Cons

Well, we thought for a while, but there is nothing we don't like about Mews.
The thing is whenever we have some sort of requests or want some features to be changed into certain ways, these guys are very open to customers' opinions. So these things don't come up to our mind as "cons".

Advice to Others

Don't decide to use another PMS before you at least talk to them;)

Source: Capterra
 

Georg from Austria Hostels
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2016

July 2016

You love innovation? Choose Mews.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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I was looking for a new PMS and reviewed over 100 cloud based PMS. Finally I choose Mews because it has a highly innovative approach and fit's modern needs.

We are using Mews in five properties and went live within just a few weeks. In our case, Mews is connected to a channel manager and we are also using the Mews Merchant (payment gateway for credit card transactions).

Pros

Beautiful booking engine
Payment gateway
Cloud based
Innovative approach
Well designed
Automated emails
Self check-in
Great for hotels and hostels (like us)

Cons

Not a lot, probably some "growing pains" from time to time

Source: Capterra
 

Lyubov from Soul Kitchen hostel
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2016

July 2016

So far the best PMS I've seen for hostels and hotels

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Functionality
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Quality
Value for Money
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When choosing new PMS for our hostel we've made a deep research of most existing solutions in the market and when we came across MEWS we realized that this is the one we were looking for. Soul Kitchen is an award-winning hostel, we never stop improving and always eager to create new experiences for our guests, . And so does MEWS, getting to know their team was like meeting friends with similar vision. I Love every aspect of MEWS: the design is pleasant and functional, it works from any device and works fast, online check-in feature is great and many guests actually use it before they arrive, it was easy to train staff and to migrate from another system, rate management is effortless and joyful, it integrates with Booking Suite giving me the rates of our competitors. What I like the most is very helpful and professional customer support.

I cannot recommend MEWS highly enough.

Source: Capterra
 

Kamil from space2let, spol. s r.o.
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2016

June 2016

Highly recommended!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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We were looking for some cloud solution to have access to our occupancy etc. anytime and anywhere same as to have connections to channel manager, which we did not have before, and we find this web based software as a great choice. It is also quite quickly improving all its functionality so we look forward what comes up.

Source: Capterra
 

Steinar from Harbour Hostel

June 2016

June 2016

Absolutely brilliant

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
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Quality
Support

We are a 46 bed hostel in Iceland and we have been searching for the perfect PMS for years! Finding the right one has been tricky and we are so pleased with the choice we made!

Mews has everything that we wanted and the service is great! It took us only few days to ditch the old system and implement MEWS.

I highly recommend MEWS!

Source: Capterra
 

Gregory from Clink Hostels

June 2016

June 2016

A HOSTEL PMS Dream!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
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Support

After researching for over a year I finally stumbled across Mews which was exactly what we needed for our hostel chain in Amsterdam. The addition of it being cloud based made the decision all the more easier. We saved on all the unnecessary costs for hardware and servers and was able to go live almost overnight. The software is easy to use and the training to the team was very straightforward.

Its changed the way we use software in our hostel and the way we look at things, which is why we picked Mews. The housekeeping application of real time clean rooms is my personal favourite as its not only made our checkin faster but our customers happy!

I highly recommend Mews for anyone looking for a cloud based PMS for a hostel.

Source: Capterra
 

Thomas from Urban House

June 2016

June 2016

The most innovative PMS system for the future

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

In a fast changing hospitality industry, where new products comes to light all the time and optimization on how to run the business is crucial - Mews has changed the game of PMS systems once and for all.
With a stable Cloud based solutions, smart interface, great support and most important of all, an innovative mindset and forward thinking view on the industry, they are the best collaborators i have ever worked with.
Urban House is a new "hybrid" and being both a hotel and hostel, is requires a special need, to fill the house to maximize revenue -Mews can do that job for you. Saving on installation costs and paying by performance, is something the competition can learn from.
Mews comes with my highest recommendations.

Source: Capterra
 

Luca from Hotel Liberty

June 2016

June 2016

Great PMS!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I am using Mews PMS from February 2014 and I am really satisfied. I appreciate mainly the flexibility of the system and the customer care of the company.
I really like to check rates and availability, insert the reservation into the system directly from my mobile phone when I am not in the office. My staff at the front desk has more time to take care about our Guests because Mews, integrated with our channel manager insert the reservations into the system itself and the same Guests has the possibility to update his profile and speed up the check in at his arrival. For me, is a Great PMS

Source: Capterra
 

Ingmar from Kasteel Kerckebosch

June 2016

June 2016

Perfect PMS system for innovative hotelier

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

We use Mews for one year now and are more than happy with this innovative and flexible cloud solution. In our 30-bedroom castle hotel we like to give all our guests the most personalized welcome and Mews can support this. Because Mews is easily to use on a tablet we can do the administration in every corner of the historic building (although when the WiFi works ;-)). Business people can check-in online or a quick check-in with our guest service members. Those who likes to take the time for a check-in, we first serve a good glass of wine in front of one of the open fire places.

The support of FH System (Mews partner in Benelux) is perfect. The people working there are true hoteliers and are qualified to advise us in our daily operations. We can strongly recommend Mews and FH System (for those hotels that are based in the Benelux) for hoteliers that are looking for an affordable, user friendly and modern PMS solution.

Source: Capterra
 

Nah-Dja from Mosaic House

June 2016

June 2016

First to use it, great stuff!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I got to know MEWS 2 years before they launched the Commander and fell in love with the idea. I adopted the software in a new hotel that I was working on and was one of the first to use it in the world. Being a startup, there were small issues in the beginning, but the idea that was presented to me 2 years earlier, worked perfectly in my very busy, high volume hotel Mosaic House. I love the progress and forward thinking that the guys from MEWS produced and I look even more forward to all the connections to the PMS system that they are integrating currently. Highly recommended.

Source: Capterra
 

Helena from Emblem Hotel

June 2016

June 2016

The Best product

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Mews is a great product for any hotel to have. Its easy to use, for me as a General manager it means I can access it literally from anywhere I want to on my phone and hence I can immediately act upon any reservation or price change. With the two way integration with our channel manager, our booking engine, etc I have limited all problems that not closing a room type causes or that selling a lower rate than I ought to can do.

The service centre is available 24/7 to give advice and to help .

I am very happy that we decided to apply this software for our hotels as well as for our wellness.

Source: Capterra
 

Evgenia from The Hague Teleport Hotel

June 2016

June 2016

Smart and easy to use solution for modern hoteliers which saves a lot of time

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

We use MEWS at Teleport Hotels and must say it was an excellent choice. MEWS is very elegant and smart solution for modern hoteliers. It saves time of manual work which can be spent more wisely. Front desk can concentrate on improving guest's satisfaction. At the same time managers have a perfect overview.
We especially like that everything is in one place and can be done with minimal amount of clicks.
MEWS team is highly responsive and cooperation with them is always fun.
They offer online check in and together with their partners check in kiosks which we hope to start using in coming months.

Source: Capterra
 

Vicky from Sysco SA

June 2016

June 2016

Customer experience through technological advance!!!!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Pros:
1)Save money using online tools (online check -in/out, online payments etc
2)sell more using integrations with channel managers and revenue managers
3)Guest satisfaction with Navigator application as a mobile concierge
4)Great support 24/7

Cons: The only thing i can say is that a cloud web based system is a new world in which we have to adjust.

Source: Capterra