Mews Commander is a cloud-based property management solution designed for hotels of all types and sizes. It offers check-in, online payments, channel management, housekeeping and reporting functionalities within a suite.

Mews Commander features reservation management, which allows users to make reservations with the help of a real-time availability calendar. Hotel staff can also apply booking offers such as company and discount vouchers. The product also features front-office management, allowing users to create bills and invoices and manage room check-ins and check-outs.

The product also features channel management, which allows users to integrate with various booking websites and manage reservations. Mews Commander offers customizable reporting and dashboards which enable users to track tasks, reservations, reservations, rooms, customers and financial data in real time.

Mews Commander offers integration with multiple business solutions such as Lightspeed, Sage, TripAdvisor, Helios and Braintree.

Booking calendar
Booking calendar

Booking calendar

Daily report

Daily report

Dashboard

Dashboard

Revenue management

Revenue management

Supported Operating System(s):

Web browser (OS agnostic)



29 Reviews of Mews Commander

Overall rating

5.0 / 5 stars

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Showing 1 - 20 of 29 reviews

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Catarina from HolidayOnJ

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Finally a user friendly PMS that works

Mews is an amazing software, that has a simple solution for many complex data processes and makes the team and the guests spend less time with burocracy.

Pros

I love the easy use of the software, the constant improvement and the help service on the minute makes it for me the best PMS ever developed.

Cons

The room plan but I am getting used to it.

Review Source: Capterra
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Verified Reviewer

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2018

Revolutionary

Pros

Training, easy to use, customer based, reports, support!

Cons

Very difficult to say. Copared to any other PMS this is just clever.

Review Source: Capterra

JC from Masaya Hostels

Ease-of-use

Value for money

Customer support

Functionality

July 2018

MEWS very good PMS

We gain in efficiency, in customer experience, in accounting security

Pros

Pros:
- Support very good
- Easy of use
- Integration with other systems
- Customer Experience features

Cons

Cons:
- Work only with internet...no connection = no system
- Do not have integrated Channel Manager
- Must improve on cross-selling features with packages

Review Source: Capterra

Wiebe from Hotel de Wereld

Ease-of-use

Value for money

Customer support

Functionality

July 2018

A complete new idea of a PMS

Pros

User-friendly,
Made for the users!
slick design

And the possibilities online, like Stripe payments, online Check-in and the booking engine.

Cons

Relatively new, with quite some fine-tuning to do. But these updates happen weekly, where the wish list is a very nice feature.

Review Source: Capterra

nina from downing hostel

Ease-of-use

Value for money

Customer support

Functionality

May 2018

Awesome

Pros

Great implementation from Sean, really dedicated to getting you up and running! Helps have a more automated system and very easy to use.

Cons

Some of the Mews University modules are repeated which seems like a waste of time, would be good to choose to not give staff modules which are not relevant to them. Perfect for hotels, could do with a little customisation for hostels.

Review Source: Capterra

Danny from Amsterdam ID Aparthotel

Ease-of-use

Value for money

Customer support

Functionality

May 2018

The 4th PMS System I am working with, and I can only say that this is by far the best one yet!

More insight in the way of thinking from other colleagues who are working with MEWS.

Pros

Easy to learn to colleagues who have 0% experience with PMS systems. If you are working with PMS's systems for several years, This system will be easy learned. Watch the videos at the MEWS Academy and you are good to go! Easy to find things bij just logical thinking.

Cons

Sometimes (but they are working on that) you need to press to much buttons instead of that everything is in one place. Example; If you want to check out a guests there is a separate screan for closing the bill and check out. In other PMS systems this is one button.

Review Source: Capterra

Steven from De Gulde Schoen

Ease-of-use

Value for money

Customer support

Functionality

April 2018

Smoothless, user friendly PMS system!

Pros

Very user friendly, easy access to different sections via multiple ways, we like the dashboard (startpage), which gives a perfect overview of different departments, tasks, etc..., with the different colour pattern to prioritise tasks.

Cons

Some small issues to work on... (e-mail address in profile can be confusing about linking all names to a reservation,...)

Review Source: Capterra
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Verified Reviewer

Ease-of-use

Value for money

Customer support

Functionality

April 2018

The best PMS and excellent support team

Pros

Great cloud based PMS that allow me to connect at any time and from anywhere, even smartphone. Nice and clear user interface. It is very intuitive and very easy to get used to the system. The payment gateway is perfect and the team do not waste time anymore entering charges in the CC device. Also errors has decreased. 100% recommended!

Cons

You need to get used working differently because it is not like other classic PMS's but once you get used to it is much easier and probably will never move back to classic PMS with old fashion look. It is not the cheapest PMS but it is not the most expensive either but it is worth to pay. The card gateway has a commission slightly higher than probably commission straight from the bank but again it makes work much easier so worth again to pay for it.

Review Source: Capterra

Christopher from Nyati Safari Lodge

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

February 2018

Easy platform to navigate

PMS, CRM, and full online integration online distribution

Pros

Easy platform to navigate, and doing the set up was fast and great support provided. Pricewise, Mews offer a good deal and deliver a full online integrated platform that meet our needs.

Cons

Some of the default settings needs to be possible to alter for the user so it can be more customized.
You should be able to bring in your own credit card agreement instead of being forced to adopt the merchant agreement Mews is offering.

Review Source: Capterra

Reinette from BAY VIEW RESORT NAMIBIA

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

January 2018

MEWS is a great product. Received great training, as well as still ongoing support from Shaun.

User Friendly, Practical, and great support from the MEWS Team. Also the HELP feature and the great support one receive when needed, is really great.

Pros

It is very practical and very user friendly. The support we receive when we get stuck on something is incredible and makes the world of difference. Thank you Shaun for your help and ongoing support.

Review Source: Capterra

Dean from Bay View Resort Namibia

Ease-of-use

Value for money

Customer support

Functionality

November 2017

This is a Great PMS system. Decided to go cloud and have really enjoyed working on MEWS.

Pros

MEWS is easy to operate and is made for hoteliers. Support is great and Sean in South Africa is on call 24/7

Review Source: Capterra

Marius from Book4days

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2017

Best PMS ever! Happy to have joined the Revolution!

We got faster check-in time, it reduced the overall work in the reception.

Pros

The design and the funcionality. It's easy to use, everything it's where it should be. It can be integrated with various softwares. The reports Mews generates are amazing and the Rate Management is every revenue manager's dream.

Cons

Lets say that some implamentations take a long time to be developed. Sometimes the system is lagging, but on verry few ocasions. I´m a verry happy client in general.

Review Source: Capterra

Hassan from Docklands Lodge London

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2017

Great easy to use and accessible from anywhere!

Booking engine with amazing connectivity with the system that connects seamlessly with channel manager and OTAs

Pros

Dashboard is easy and user friendly and provides a range of information as a snapshot. Very easy for my staff who actually enjoy using the system.

Review Source: Capterra

Michaela from BookNassfeld

Ease-of-use

Value for money

Customer support

Functionality

August 2017

MEWS is the revolution tool! Make every hoteliers life easier

Pros

Cloud system, smart tool, clean and simple work, focused on guest, continuous growth of the company!

Review Source: Capterra

Michael from Ambassador & Opera AG Zürich

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

June 2017

Reduced to the max

Easy training, saving on payroll, speed and easy process.

Pros

Mews has completely changed our way to work. We can focus again on the most important thing in our hotel, which is our clients. The system is simple and only gives us what we need. The web based system gives us the access to any time. Check in online, Check in the lobby, in the room everywhere. As it is cloud based we can integrate anything with API's. The great surprise was, how easy the housekeeping team changed to the commander app and used it for the controlling of the rooms.

Review Source: Capterra

Helena from Emblem Hotel

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

November 2016

Perfection at its bets

We started using the system 3 years ago and I could not be happier. It gives me a lot more freedom to run my hotel from where ever I am. All reports that I need are at my finger tips and accessible with my mobile should I need to do so. Its easy to use, has number of great functions and everything is just logical. With more and more interfaces being build it gets even better. Their customer service is always there to help and assist and the FAQ are just the best as it is done in the way of short videos and not just texts. Costs of the system are much lower than any other, as you do not pay any large installation costs or fixed monthly fees. You only pay as much as you use the system and how much the system help you - which is a fair way of pricing.

Pros

As a general Manager, I like that its easily accessible and I can use it to its full effect from my phone. Its easy to use so training my staff does not take too long as its very intuitive. With interfaces with my channel, review, rate manager etc it just means that I do not miss out on any reservations, do not sell at wrong rate or get as many reviews as possible.

Cons

I like everything so its impossible for me to answer this.

Review Source: Capterra

U from K's House

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2016

Great PMS made of the guys's passion, which is growing everyday basis, with great & humanly support!

First of all it's pity that we can't to talk face to face to you interested in Mews;) If you ask us "experience", the first thing which comes to our mind is "people", we mean the Mews staff. Their passion for this industry, confidence in their product, patience for customers questions are the first experience we had with them. Yes the system is GREAT, or we should put -EST (if there ever is anything better, we'd love to see). But what made us finally decide to use Mews is those guys;)

Pros

The most? It's so hard to tell since all the features are so good. You can feel the philosophy, and every feature really "make sense". Since they know and have lots of experience in this industry, often what seemed to us unnecessary or inconvenient turn out to be necessary and so convenient as we use further.
Well, what we like the most about this system is that we can feel the presence of Mews staff behind the system;)

Cons

Well, we thought for a while, but there is nothing we don't like about Mews.
The thing is whenever we have some sort of requests or want some features to be changed into certain ways, these guys are very open to customers' opinions. So these things don't come up to our mind as "cons".

Review Source: Capterra

Georg from Austria Hostels

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

July 2016

You love innovation? Choose Mews.

I was looking for a new PMS and reviewed over 100 cloud based PMS. Finally I choose Mews because it has a highly innovative approach and fit's modern needs. We are using Mews in five properties and went live within just a few weeks. In our case, Mews is connected to a channel manager and we are also using the Mews Merchant (payment gateway for credit card transactions).

Pros

Beautiful booking engine
Payment gateway
Cloud based
Innovative approach
Well designed
Automated emails
Self check-in
Great for hotels and hostels (like us)

Cons

Not a lot, probably some "growing pains" from time to time

Review Source: Capterra

Lyubov from Soul Kitchen hostel

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

July 2016

So far the best PMS I've seen for hostels and hotels

When choosing new PMS for our hostel we've made a deep research of most existing solutions in the market and when we came across MEWS we realized that this is the one we were looking for. Soul Kitchen is an award-winning hostel, we never stop improving and always eager to create new experiences for our guests, . And so does MEWS, getting to know their team was like meeting friends with similar vision. I Love every aspect of MEWS: the design is pleasant and functional, it works from any device and works fast, online check-in feature is great and many guests actually use it before they arrive, it was easy to train staff and to migrate from another system, rate management is effortless and joyful, it integrates with Booking Suite giving me the rates of our competitors. What I like the most is very helpful and professional customer support. I cannot recommend MEWS highly enough.

Review Source: Capterra

Kamil from space2let, spol. s r.o.

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

June 2016

Highly recommended!

We were looking for some cloud solution to have access to our occupancy etc. anytime and anywhere same as to have connections to channel manager, which we did not have before, and we find this web based software as a great choice. It is also quite quickly improving all its functionality so we look forward what comes up.

Review Source: Capterra

Displaying 1 - 20 of 29 reviews