Mews Commander software


28 reviews(5.0/5)
28 reviews(5.0/5)

Mews Commander is a cloud-based property management solution designed for hotels of all types and sizes. It offers check-in, online payments, channel management, housekeeping and reporting functionalities within a suite.

Mews Commander features reservation management, which allows users to make reservations with the help of a real-time availability calendar. Hotel staff can also apply booking offers such as company and discount vouchers. The product also features front-office management, allowing users to create bills and invoices and manage room check-ins and check-outs.

The product also features channel management, which allows users to integrate with various booking websites and manage reservations. Mews Commander offers customizable reporting and dashboards which enable users to track tasks, reservations, reservations, rooms, customers and financial data in real time.

Mews Commander offers integration with multiple business solutions such as Lightspeed, Sage, TripAdvisor, Helios and Braintree.

Supported Operating System(s):
Web browser (OS agnostic)

28 Reviews of Mews Commander

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  • Verified Reviewer

    Number of employees: 11-50 employees

    August 2018

    Revolutionary

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Training, easy to use, customer based, reports, support!

    Cons

    Very difficult to say. Copared to any other PMS this is just clever.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • JC from Masaya Hostels

    July 2018

    MEWS very good PMS

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We gain in efficiency, in customer experience, in accounting security

    Pros

    Pros:
    - Support very good
    - Easy of use
    - Integration with other systems
    - Customer Experience features

    Cons

    Cons:
    - Work only with internet...no connection = no system
    - Do not have integrated Channel Manager
    - Must improve on cross-selling features with packages

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Wiebe from Hotel de Wereld

    July 2018

    A complete new idea of a PMS

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    User-friendly,
    Made for the users!
    slick design

    And the possibilities online, like Stripe payments, online Check-in and the booking engine.

    Cons

    Relatively new, with quite some fine-tuning to do. But these updates happen weekly, where the wish list is a very nice feature.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • nina from downing hostel

    May 2018

    Awesome

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Great implementation from Sean, really dedicated to getting you up and running! Helps have a more automated system and very easy to use.

    Cons

    Some of the Mews University modules are repeated which seems like a waste of time, would be good to choose to not give staff modules which are not relevant to them. Perfect for hotels, could do with a little customisation for hostels.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Danny from Amsterdam ID Aparthotel

    May 2018

    The 4th PMS System I am working with, and I can only say that this is by far the best one yet!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    More insight in the way of thinking from other colleagues who are working with MEWS.

    Pros

    Easy to learn to colleagues who have 0% experience with PMS systems. If you are working with PMS's systems for several years, This system will be easy learned. Watch the videos at the MEWS Academy and you are good to go! Easy to find things bij just logical thinking.

    Cons

    Sometimes (but they are working on that) you need to press to much buttons instead of that everything is in one place. Example; If you want to check out a guests there is a separate screan for closing the bill and check out. In other PMS systems this is one button.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Steven from De Gulde Schoen

    April 2018

    Smoothless, user friendly PMS system!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Very user friendly, easy access to different sections via multiple ways, we like the dashboard (startpage), which gives a perfect overview of different departments, tasks, etc..., with the different colour pattern to prioritise tasks.

    Cons

    Some small issues to work on... (e-mail address in profile can be confusing about linking all names to a reservation,...)

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Verified Reviewer

    April 2018

    The best PMS and excellent support team

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Great cloud based PMS that allow me to connect at any time and from anywhere, even smartphone. Nice and clear user interface. It is very intuitive and very easy to get used to the system. The payment gateway is perfect and the team do not waste time anymore entering charges in the CC device. Also errors has decreased. 100% recommended!

    Cons

    You need to get used working differently because it is not like other classic PMS's but once you get used to it is much easier and probably will never move back to classic PMS with old fashion look. It is not the cheapest PMS but it is not the most expensive either but it is worth to pay. The card gateway has a commission slightly higher than probably commission straight from the bank but again it makes work much easier so worth again to pay for it.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Christopher from Nyati Safari Lodge

    Number of employees: 11-50 employees

    February 2018

    Easy platform to navigate

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    PMS, CRM, and full online integration online distribution

    Pros

    Easy platform to navigate, and doing the set up was fast and great support provided. Pricewise, Mews offer a good deal and deliver a full online integrated platform that meet our needs.

    Cons

    Some of the default settings needs to be possible to alter for the user so it can be more customized.
    You should be able to bring in your own credit card agreement instead of being forced to adopt the merchant agreement Mews is offering.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Reinette from BAY VIEW RESORT NAMIBIA

    Number of employees: 11-50 employees

    January 2018

    MEWS is a great product. Received great training, as well as still ongoing support from Shaun.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    User Friendly, Practical, and great support from the MEWS Team. Also the HELP feature and the great support one receive when needed, is really great.

    Pros

    It is very practical and very user friendly. The support we receive when we get stuck on something is incredible and makes the world of difference. Thank you Shaun for your help and ongoing support.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Dean from Bay View Resort Namibia

    November 2017

    This is a Great PMS system. Decided to go cloud and have really enjoyed working on MEWS.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    MEWS is easy to operate and is made for hoteliers. Support is great and Sean in South Africa is on call 24/7

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Marius from Book4days

    Number of employees: 11-50 employees

    September 2017

    Best PMS ever! Happy to have joined the Revolution!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We got faster check-in time, it reduced the overall work in the reception.

    Pros

    The design and the funcionality. It's easy to use, everything it's where it should be. It can be integrated with various softwares. The reports Mews generates are amazing and the Rate Management is every revenue manager's dream.

    Cons

    Lets say that some implamentations take a long time to be developed. Sometimes the system is lagging, but on verry few ocasions. I´m a verry happy client in general.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Hassan from Docklands Lodge London

    Number of employees: 11-50 employees

    September 2017

    Great easy to use and accessible from anywhere!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Booking engine with amazing connectivity with the system that connects seamlessly with channel manager and OTAs

    Pros

    Dashboard is easy and user friendly and provides a range of information as a snapshot. Very easy for my staff who actually enjoy using the system.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Michaela from BookNassfeld

    August 2017

    MEWS is the revolution tool! Make every hoteliers life easier

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Cloud system, smart tool, clean and simple work, focused on guest, continuous growth of the company!

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Michael from Ambassador & Opera AG Zürich

    Number of employees: 51-200 employees

    June 2017

    Reduced to the max

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Easy training, saving on payroll, speed and easy process.

    Pros

    Mews has completely changed our way to work. We can focus again on the most important thing in our hotel, which is our clients. The system is simple and only gives us what we need. The web based system gives us the access to any time. Check in online, Check in the lobby, in the room everywhere. As it is cloud based we can integrate anything with API's. The great surprise was, how easy the housekeeping team changed to the commander app and used it for the controlling of the rooms.

    Review Source: Capterra
  • Helena from Emblem Hotel

    Number of employees: 51-200 employees

    November 2016

    Perfection at its bets

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We started using the system 3 years ago and I could not be happier. It gives me a lot more freedom to run my hotel from where ever I am. All reports that I need are at my finger tips and accessible with my mobile should I need to do so. Its easy to use, has number of great functions and everything is just logical. With more and more interfaces being build it gets even better. Their customer service is always there to help and assist and the FAQ are just the best as it is done in the way of short videos and not just texts. Costs of the system are much lower than any other, as you do not pay any large installation costs or fixed monthly fees. You only pay as much as you use the system and how much the system help you - which is a fair way of pricing.

    Pros

    As a general Manager, I like that its easily accessible and I can use it to its full effect from my phone. Its easy to use so training my staff does not take too long as its very intuitive. With interfaces with my channel, review, rate manager etc it just means that I do not miss out on any reservations, do not sell at wrong rate or get as many reviews as possible.

    Cons

    I like everything so its impossible for me to answer this.

    Review Source: Capterra
  • U from K's House

    Number of employees: 51-200 employees

    September 2016

    Great PMS made of the guys's passion, which is growing everyday basis, with great & humanly support!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    First of all it's pity that we can't to talk face to face to you interested in Mews;) If you ask us "experience", the first thing which comes to our mind is "people", we mean the Mews staff. Their passion for this industry, confidence in their product, patience for customers questions are the first experience we had with them. Yes the system is GREAT, or we should put -EST (if there ever is anything better, we'd love to see). But what made us finally decide to use Mews is those guys;)

    Pros

    The most? It's so hard to tell since all the features are so good. You can feel the philosophy, and every feature really "make sense". Since they know and have lots of experience in this industry, often what seemed to us unnecessary or inconvenient turn out to be necessary and so convenient as we use further.
    Well, what we like the most about this system is that we can feel the presence of Mews staff behind the system;)

    Cons

    Well, we thought for a while, but there is nothing we don't like about Mews.
    The thing is whenever we have some sort of requests or want some features to be changed into certain ways, these guys are very open to customers' opinions. So these things don't come up to our mind as "cons".

    Review Source: Capterra
  • Georg from Austria Hostels

    Number of employees: 11-50 employees

    July 2016

    You love innovation? Choose Mews.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I was looking for a new PMS and reviewed over 100 cloud based PMS. Finally I choose Mews because it has a highly innovative approach and fit's modern needs. We are using Mews in five properties and went live within just a few weeks. In our case, Mews is connected to a channel manager and we are also using the Mews Merchant (payment gateway for credit card transactions).

    Pros

    Beautiful booking engine
    Payment gateway
    Cloud based
    Innovative approach
    Well designed
    Automated emails
    Self check-in
    Great for hotels and hostels (like us)

    Cons

    Not a lot, probably some "growing pains" from time to time

    Review Source: Capterra
  • Lyubov from Soul Kitchen hostel

    Number of employees: 51-200 employees

    July 2016

    So far the best PMS I've seen for hostels and hotels

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    When choosing new PMS for our hostel we've made a deep research of most existing solutions in the market and when we came across MEWS we realized that this is the one we were looking for. Soul Kitchen is an award-winning hostel, we never stop improving and always eager to create new experiences for our guests, . And so does MEWS, getting to know their team was like meeting friends with similar vision. I Love every aspect of MEWS: the design is pleasant and functional, it works from any device and works fast, online check-in feature is great and many guests actually use it before they arrive, it was easy to train staff and to migrate from another system, rate management is effortless and joyful, it integrates with Booking Suite giving me the rates of our competitors. What I like the most is very helpful and professional customer support. I cannot recommend MEWS highly enough.

    Review Source: Capterra
  • Kamil from space2let, spol. s r.o.

    Number of employees: 11-50 employees

    June 2016

    Highly recommended!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We were looking for some cloud solution to have access to our occupancy etc. anytime and anywhere same as to have connections to channel manager, which we did not have before, and we find this web based software as a great choice. It is also quite quickly improving all its functionality so we look forward what comes up.

    Review Source: Capterra
  • Steinar from Harbour Hostel

    June 2016

    Absolutely brilliant

    Ease-of-use
    Quality
    Support

    We are a 46 bed hostel in Iceland and we have been searching for the perfect PMS for years! Finding the right one has been tricky and we are so pleased with the choice we made! Mews has everything that we wanted and the service is great! It took us only few days to ditch the old system and implement MEWS. I highly recommend MEWS!

    Review Source: Capterra
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