# Mews Software Reviews, Demo & Pricing - 2026 > Review of Mews Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/hotel-management/mews-commander-profile --- [Home](https://www.softwareadvice.com/) / [Hotel Front Desk Software](https://www.softwareadvice.com/hotel-management/front-desk-comparison/) / Mews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/hotel-management/mews-commander-profile/reviews/)[Alternatives](https://www.softwareadvice.com/hotel-management/mews-commander-profile/alternatives/) # Mews Review Custom quote 1 plan Wondering if Mews is right for your organization? Our Hotel Front Desk Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview Mews 4.6 [(59)](https://www.softwareadvice.com/hotel-management/mews-commander-profile/reviews/) Pricing Pricing available upon request ### About Mews Mews is the operating system for hospitality, unifying workflows across revenue, operations and the guest journey so teams can automate the mundane and focus on memorable guest experiences. Founded in 2012 in Prague, what began in a single hotel has grown into a global platform powering the modern hospitality industry. The Mews platform spans PMS, POS, RMS, Housekeeping and Payments, helping hoteliers move from property management to profit management. By connecting every layer of hotel operations and revenue, Mews enables teams to drive efficiency, maximize profitability and deliver exceptional guest experiences at scale. Today, Mews powers more than 15,000 customers across 85 countries, serving clients from global hospitality brands to independent properties. With a highly connected hospitality cloud and an extensive ecosystem of integrations, Mews provides hoteliers with unmatched functionalities, flexibility and connectivity all supported by AI to run their businesses their way. Mews has been consistently recognized for its innovation and workplace culture. The company was named Best PMS in 2024, 2025 and 2026, Best POS in 2026, and has been listed among the Best Places to W... ork in Hotel Tech for six consecutive years by Hotel Tech Report. To date, Mews has raised $710 million from investors including EQT Growth, Atomico, HarbourVest Partners, Kinnevik, Battery Ventures, Tiger Global Management and Goldman Sachs Alternatives, accelerating its mission to redefine hospitality through technology. Wondering if Mews is right for your organization? Our Hotel Front Desk Software selection experts can help you in 15 minutes or less. ## Mews User Interface ## Popular Mews Alternatives Main Product Mews 4.6 [(59)](https://www.softwareadvice.com/hotel-management/mews-commander-profile/reviews/) Ratings Breakdown - 4.68Ease of use - 4.50Value for money - 4.36Customer support - 4.59Functionality Pricing Available upon request Get Price Alternative Product [Cloudbeds](https://www.softwareadvice.com/hotel-management/cloudbeds-profile/) 4.3 [(343)](https://www.softwareadvice.com/hotel-management/cloudbeds-profile/reviews/) Ratings Breakdown - 4.24Ease of use - 4.06Value for money - 4.05Customer support - 4.14Functionality Pricing Available upon request Get Price Alternative Product [Hostaway](https://www.softwareadvice.com/hotel-management/hostaway-profile/) 4.8 [(1577)](https://www.softwareadvice.com/hotel-management/hostaway-profile/reviews/) Ratings Breakdown - 4.59Ease of use - 4.56Value for money - 4.72Customer support - 4.65Functionality Pricing Available upon request Get Price Alternative Product [WebRezPro](https://www.softwareadvice.com/hotel-management/webrezpro-profile/) 4.6 [(217)](https://www.softwareadvice.com/hotel-management/webrezpro-profile/reviews/) Ratings Breakdown - 4.46Ease of use - 4.61Value for money - 4.77Customer support - 4.37Functionality Pricing Available upon request Get Price Alternative Product [rezStream](https://www.softwareadvice.com/vacation-rental/rezstream-profile/) 4.7 [(118)](https://www.softwareadvice.com/vacation-rental/rezstream-profile/reviews/) Ratings Breakdown - 4.70Ease of use - 4.75Value for money - 4.81Customer support - 4.63Functionality Pricing Starting at $95.00 per month Get Price Alternative Product [Hotelizer](https://www.softwareadvice.com/hotel-management/hotelizer-pms-profile/) 4.9 [(91)](https://www.softwareadvice.com/hotel-management/hotelizer-pms-profile/reviews/) Ratings Breakdown - 4.86Ease of use - 4.87Value for money - 4.86Customer support - 4.75Functionality Pricing Available upon request Get Price ## Mews Pricing and Plans Starting price: Connect with an advisor for pricing Free Trial Free Version Basic Pricing available upon request No plan information available Confused about pricing? 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Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Mews Features - Features of Mews Accounting Activity Dashboard API Availability Management Billing & Invoicing Billing Rate Management Booking Management Built-in Accounting Calendar Management Catering Management Channel Management CRM Customer Database Customer Support Customizable Reports Customizable Templates Data Import/Export Data Synchronization Discount Management Employee Management Extended Stay For Vacation Rentals Front Desk Management GDS/OTA Integration Guest Experience Management Housekeeping Management Inventory Management Loyalty Program Maintenance Management Marketing Automation Multi-Channel Management Multi-Currency Multi-Location Multi-Property Online Booking Payment Processing Point of Sale (POS) Price/Margin Management Promotions Management Rate Management Reporting/Analytics Reservations Management Revenue Management Reviews Management Single Property Spa/Activity Management Third-Party Integrations User Management ## Mews Integrations Oaky Integration rated undefined from -1 review Duve Integration rated undefined from -1 review Lighthouse.io Integration rated undefined from -1 review EasyWay Integration rated undefined from -1 review RoomPriceGenie Integration rated undefined from -1 review Event Temple Integration rated undefined from -1 review See all 28 integrations ## Mews User Reviews Overall Rating 4.6 Ratings Breakdown 5 81% 4 8% 3 3% 2 3% 1 3% Secondary Ratings Ease of Use 4.7 Value for money 4.5 Customer support 4.4 Functionality 4.6 Jeff Z. Verified reviewer Hospitality 11-50 employees Used daily for less than 2 years Review source Reviewed January 2026 Mews - My Favorite PMS! 5 Overall experience with mews is very good especially with the Mews Community features and collaboration offered. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The mews marketplace is a comprehensive list of apps which integrate with mews and are very easy to setup. Cons: Not much I dislike about mews. Credit card processing is done via a mews master account and therefore there is not a direct relationship with the credit card processor making dispute resolution and accounting reconciliation more difficult to process. Reasons for choosing Mews Mews had better features that the others plus better integration options with other vendors. Reasons for switching to Mews Infor made it very difficult to integrate with other apps. Plus they nickel and dimed a monthly subscription fee for every interface. In the end, it wasn't worth it. Read More LS Louis S. Verified reviewer Real Estate 51-200 employees Used daily for more than 2 years Review source Reviewed March 2026 A flexible and modern PMS with strong integration capabilities 5 Overall, Mews has been a key factor in modernizing our hotel operations. The system is reliable, scalable, and well-suited for multi-property management. The API-first approach allowed us to connect interfaces, automate rate changes, and streamline customer journeys. The team quickly adapted to the platform, and ongoing improvements from Mews are promising. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: he standout advantage of Mews is its remarkable flexibility and openness to integration, making it easy to connect with other systems and adapt to evolving business needs. The support team is responsive and knowledgeable, providing valuable assistance, especially during technical implementations or complex configurations. The user interface is intuitive and well-designed for daily operations, while the automation of rate and product updates—whether through the interface or via API—saves considerable time and minimizes manual tasks. Additionally, the ability to manage a wide range of bookable services—including long-stay, mid-stay, short-stay, parking, MICE, and even hourly services—all within a single unified platform, is a major asset for any hospitality business seeking efficiency and scalability. Cons: Some advanced features, especially for event management and custom reporting, are still limited or require workarounds. Reasons for choosing Mews We chose Mews over alternative products because of its open API, strong integration capabilities, and continuous product evolution. Mews offers a modern, a SaaS platform that allows us to automate and centralize our operations, connect easily with third-party systems, and adapt quickly to new business needs. The extensive online documentation, active support community, and regular feature updates also gave us confidence that Mews would remain a future-proof solution for our growing organization. Read More JJ Jeremy J. Verified reviewer Hospitality 11-50 employees Used daily for less than 6 months Review source Reviewed November 2025 ★☆☆☆☆ Don’t Waste Your Time — MEWS Is All Hype and No Substance 1 If you’re considering MEWS PMS, don’t waste your time. Seriously. After months of trying to work with this company, I’ve learned the hard way that their priorities are completely out of touch with the hospitality industry. The \[sensitive content hidden\] seems far more interested in making TikTok videos than in actually developing or refining the product. From day one, it’s been nothing but frustration. During the demo, we were told the system could do everything — cancel reservations through the guest portal, customize add-ons during booking, manage everything seamlessly in one window. But once we got into setup, the truth came out: it can’t. Guests can’t cancel reservations on their own, add-ons are so restricted it would cost us significant upsell revenue, and the interface opens new browser tabs like it’s 2008. The whole system feels unrefined, clunky, and nowhere near intuitive. Even the booking engine doesn’t make sense. We specifically don’t want guests booking multiple rooms, yet that’s the only way MEWS displays availability. And it even shows rooms that don’t fit the number of guests traveling — talk about confusing. For a product that’s supposed to “simplify” operations, it does the exact opposite. Support is another nightmare. They love to brag about their “AI chat and bookable phone calls,” but the reality is: the AI can’t answer basic questions, and phone calls have to be scheduled two days out. When you’re paying for a premium service, waiting two days for help is completely unacceptable. I’m hiring them to make my life easier — not the other way around. To top it off, getting demo access in the first place was almost impossible. Now I understand why — they probably don’t want too many people realizing how rough the system actually is. And if that’s not enough of a red flag, try researching their reviews. You’ll quickly notice that not all of them are written by real users — some appear to come from current or former MEWS employees. That explains why the online praise sounds so disconnected from the real-world experience. I sent a formal letter on Monday to terminate the implementation, clearly outlining the reasons, and as of now, they haven’t even responded. That tells you everything you need to know about their so-called “customer support.” After consulting with my business advisor, it became obvious: MEWS is full of red flags. They overpromise, underdeliver, and show little regard for the clients who are supposed to be their partners. I deeply regret ever attempting to switch, even after doing all my due diligence. Bottom line — save yourself the stress, the wasted hours, and the headache. Don’t waste your time. Ratings Breakdown 1 Ease of use 1 Value for money 1 Customer support 1 Functionality Pros: What we liked most about MEWS was… well, everything it was supposed to be. On paper, it sounded like a dream PMS: A modern, cloud-based system designed to simplify operations. A sleek booking engine that could handle everything from upsells to cancellations with ease. AI-powered support that’s always there when you need it. Unfortunately, none of that turned out to be true. In reality, guests can’t cancel reservations through the portal like we were told. Adding extra items or upsells during booking is so restricted it would literally cost us revenue. The system constantly opens new browser tabs instead of working in one clean window. And the interface? It’s confusing, clunky, and anything but intuitive. Cons: Finally, what we liked least of all was the lack of honesty and accountability. When we brought up issues, we got excuses, delays, or silence. I sent a formal termination letter on Monday — it’s now days later, and still no response. That pretty much sums up their “customer care.” Reasons for switching to Mews Current provided has become slow with features and adapting modern technology Read More CP Chris P. Verified reviewer Hospitality 51-200 employees Used daily for more than 2 years Review source Reviewed March 2026 The PMS system for the future! 5 I love that Mews is always pushing the boundaries and staying in front of the game, allowing us as hoteliers access to tomorrow’s technological opportunities. Can’t wait for agentic AI! Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: Mews is a modern, cloud-based pms with an intuitive interface. It’s easy for staff to learn and use, which reduces training time and improves operational efficiency. It has strong integrations and automations available through the MEWS marketplace. That connects easily with many third-party systems (revenue management, POS, channel managers, etc.) Cons: Reporting and customization. The built-in reports and customization options are somewhat limited, requiring external tools or manual work to get deeper operational or financial insights. Reasons for choosing Mews Performance, technology and cost and ease of use Reasons for switching to Mews Cloud switch, increased flexibility and cost Read More Mark Alexander Joel I. Verified reviewer Hospitality 11-50 employees Used daily for less than 12 months Review source Reviewed January 2026 A modern PMS that offers great value and smooth daily operations 5 Overall, Mews has been a reliable and modern solution that helps us manage hotel operations more efficiently. It’s a future-ready platform we would recommend to other hotels. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Mews provides strong value for money with an easy-to-use platform that supports hotel management, housekeeping, restaurant reservations, and event management in one system. The interface is intuitive, daily workflows are efficient, and housekeeping benefits from clear real-time room status updates. Customer support is responsive and professional. Cons: Some advanced features take time to fully learn during setup, but this is mainly due to the system’s flexibility. Reasons for switching to Mews Wanted to free time from the staff and leadership and by doing this increase RevPar and guest satisfaction. Read More EM Erik M. Verified reviewer Hospitality 51-200 employees Used daily for more than 2 years Review source Reviewed April 2025 PMS of 21st Century 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Fool proof PMS system with lots of flexibility and easy to learn and start using. We use the Mews Kiosk on a tablet which also removes the need of paper registration cards and frees up time on the Front Desk. Cons: Not too much needs improving as there are more than plenty of features available. Maybe the only thing is to look at possibility of pre-registration on Mews Kiosk when the room is not ready yet. Reasons for choosing Mews Mainly the pricing and the ease of use for our team. Reasons for switching to Mews Selection of extra Features and integrations between our other products. Read More CN Craig N. Verified reviewer Hospitality 11-50 employees Used daily for less than 2 years Review source Reviewed April 2025 Mews, a modern and intuitive PMS 5 Ratings Breakdown 4 Ease of use 4 Value for money 4 Customer support 4 Functionality Pros: Intuitive interface, web based, feature rich Cons: Lack of finance system integration, subscription payment should not be set aside revenue collected. Reasons for choosing Mews Recommendation, price, API capability, interface Reasons for switching to Mews Previous system was not fit for purpose. Read More JS Jesper S. Verified reviewer Hospitality 51-200 employees Used daily for less than 2 years Review source Reviewed July 2024 A game changer 5 Mews constantly helps us to streamline our operations and get smarter about the way we work and find new revenue streams. We have since covid (we turned to Mews in sep 2019) been breaking new revenue records almost every month, this would not have been possible without Mews and all the integrations that comes along! Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Working mostly in the backend of the system it has been revolutionary for me, and the hotel, when we switched to Mews about 5 years ago, the number of integrations and how easily they connect is nothing like I've seen before. So do yourself a favor and switch from that legacy system of yours to Mews and the revenue streams will open. Cons: Not much really but do mind now if you switch from a legacy system that you pay every 1-2 years to do an upgrade to get some new functions. With Mews you need to keep yourself and the staff alert on new functions and constantly evolve with the system to get the most out of it. In Mews updates come every week, some big some small. With great functionality comes great responsibility to use it. Reasons for choosing Mews Mews seemed like the best choice at the moment, and I still belive that is the case Reasons for switching to Mews We needed a system that that was possible to integrate with other systems, a system that had a well working customer support and that was operationally safe, something that did not break down every week and needed a restart on our server in the basement, all that we got, and plenty more. Read More Luca M. Verified reviewer Hospitality 51-200 employees Used daily for less than 2 years Review source Reviewed January 2026 A Modern PMS Built for Forward Thinking Hospitality 5 Overall, Mews has been a very positive experience. It supports efficient operations while enabling a more seamless guest journey. The system feels built for the future of hospitality, not the past, and continues to evolve based on real user feedback. It is especially well suited for boutique, lifestyle, and luxury properties that value flexibility and innovation. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: Modern, cloud based system with regular improvements Strong automation that reduces manual work Clean and intuitive user interface Excellent integrations and open ecosystem Forward thinking approach to hospitality operations Passport scan directly in the online check in. Customer support with the new live chat is great. Cons: Some advanced workflows still require manual steps Service Charge issue in some countries sone guests journey steps could have improvement to make it easier for the guests to use it. Read More SA Sami A. Verified reviewer Hospitality 11-50 employees Used daily for more than 2 years Review source Reviewed May 2025 Mews: Powerful and User-Friendly 5 Excellent. Our onboarding was very well organised, with lots of support. The Mews PMS is very cutting-edge, with new features constantly being added, and AI that works! Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Mews is a great balance of powerful and customisable software that is also very simple and efficient to use. Features like automatic card charging mean that a lot of work is done by the software, freeing up time for us to enhance guest experience. Mews also has built-in, comprehensive training via Mews University, meaning new starters can quickly learn how to use the software with minimal training. Mews also regularly releases new features, including an AI digital assistant that is extremely helpful when you need technical support. Cons: Very little. There was a dip in the Support's response times, but this has been rectified, and the AI digital assistant is a big help. Read More Showing 1 - 10 of 59 Reviews [See All Reviews](https://www.softwareadvice.com/hotel-management/mews-commander-profile/reviews/) ## Mews Popular Comparisons [Cloudbeds vs Mews](https://www.softwareadvice.com/hotel-management/cloudbeds-profile/vs/mews-commander/)[Hostaway vs Mews](https://www.softwareadvice.com/hotel-management/hostaway-profile/vs/mews-commander/)[WebRezPro vs Mews](https://www.softwareadvice.com/hotel-management/mews-commander-profile/vs/webrezpro/)[rezStream vs Mews](https://www.softwareadvice.com/hotel-management/mews-commander-profile/vs/rezstream/)[Hotelizer vs Mews](https://www.softwareadvice.com/hotel-management/hotelizer-pms-profile/vs/mews-commander/)[roommaster vs Mews](https://www.softwareadvice.com/hotel-management/mews-commander-profile/vs/roommaster/)[Yanolja Cloud Solution Property Management System (PMS) vs Mews](https://www.softwareadvice.com/hotel-management/ezee-absolute-profile/vs/mews-commander/)[Erbon Hospitality vs Mews](https://www.softwareadvice.com/hotel-management/erbon-suite-profile/vs/mews-commander/)[Guesty vs Mews](https://www.softwareadvice.com/hotel-management/guesty-profile/vs/mews-commander/)[Breezeway vs Mews](https://www.softwareadvice.com/vacation-rental/breezeway-profile/vs/mews-commander/)[Lodgify vs Mews](https://www.softwareadvice.com/hotel-management/lodgify-profile/vs/mews-commander/)[ResNexus vs Mews](https://www.softwareadvice.com/hotel-management/mews-commander-profile/vs/resnexus/)[Little Hotelier vs Mews](https://www.softwareadvice.com/hotel-management/littlehotelier-profile/vs/mews-commander/) [Compare All Alternatives](https://www.softwareadvice.com/hotel-management/mews-commander-profile/alternatives/) ## Other Top Recommended Hotel Front Desk Software [WebRezPro](https://www.softwareadvice.com/hotel-management/webrezpro-profile/) **4.6** (217) Recently recommended **26** times [roommaster](https://www.softwareadvice.com/hotel-management/roommaster-profile/) **4.3** (129) Recently recommended **23** times [Cloudbeds](https://www.softwareadvice.com/hotel-management/cloudbeds-profile/) **4.3** (343) Recently recommended **20** times [Campspot](https://www.softwareadvice.com/hotel-management/campspot-profile/) **4.5** (90) Recently recommended **11** times Stuck Between Options? 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