Mews Commander Software


 

Mews Commander is a cloud-based property management solution designed for hotels of all types and sizes. It offers check-in, online payments, channel management, housekeeping and reporting functionalities within a suite.

Mews Commander features reservation management, which allows users to make reservations with the help of a real-time availability calendar. Hotel staff can also apply booking offers such as company and discount vouchers. The product also features front-office management, allowing users to create bills and invoices and manage room check-ins and check-outs.

The product also features channel management, which allows users to integrate with various booking websites and manage reservations. Mews Commander offers customizable reporting and dashboards which enable users to track tasks, reservations, reservations, rooms, customers and financial data in real time.

Mews Commander offers integration with multiple business solutions such as Lightspeed, Sage, TripAdvisor, Helios and Braintree.

 

Mews Commander - Booking calendar
 
  • Mews Commander - Booking calendar
    Booking calendar
  • Mews Commander - Daily report
    Daily report
  • Mews Commander - Dashboard
    Dashboard
  • Mews Commander - Revenue management
    Revenue management
Supported Operating System(s):
Web browser (OS agnostic)

27 Reviews of Mews Commander

Showing 1-20 of 27

 

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JC from Masaya Hostels

July 2018

July 2018

MEWS very good PMS

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We gain in efficiency, in customer experience, in accounting security

Pros

Pros:
- Support very good
- Easy of use
- Integration with other systems
- Customer Experience features

Cons

Cons:
- Work only with internet...no connection = no system
- Do not have integrated Channel Manager
- Must improve on cross-selling features with packages

Review Source: Capterra
 

Wiebe from Hotel de Wereld

July 2018

July 2018

A complete new idea of a PMS

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

User-friendly,
Made for the users!
slick design

And the possibilities online, like Stripe payments, online Check-in and the booking engine.

Cons

Relatively new, with quite some fine-tuning to do. But these updates happen weekly, where the wish list is a very nice feature.

Review Source: Capterra
 

nina from downing hostel

May 2018

May 2018

Awesome

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Great implementation from Sean, really dedicated to getting you up and running! Helps have a more automated system and very easy to use.

Cons

Some of the Mews University modules are repeated which seems like a waste of time, would be good to choose to not give staff modules which are not relevant to them. Perfect for hotels, could do with a little customisation for hostels.

Review Source: Capterra
 

Danny from Amsterdam ID Aparthotel

May 2018

May 2018

The 4th PMS System I am working with, and I can only say that this is by far the best one yet!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

More insight in the way of thinking from other colleagues who are working with MEWS.

Pros

Easy to learn to colleagues who have 0% experience with PMS systems. If you are working with PMS's systems for several years, This system will be easy learned. Watch the videos at the MEWS Academy and you are good to go! Easy to find things bij just logical thinking.

Cons

Sometimes (but they are working on that) you need to press to much buttons instead of that everything is in one place. Example; If you want to check out a guests there is a separate screan for closing the bill and check out. In other PMS systems this is one button.

Review Source: Capterra
 

Steven from De Gulde Schoen

April 2018

April 2018

Smoothless, user friendly PMS system!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Very user friendly, easy access to different sections via multiple ways, we like the dashboard (startpage), which gives a perfect overview of different departments, tasks, etc..., with the different colour pattern to prioritise tasks.

Cons

Some small issues to work on... (e-mail address in profile can be confusing about linking all names to a reservation,...)

Review Source: Capterra
 


April 2018

April 2018

The best PMS and excellent support team

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Great cloud based PMS that allow me to connect at any time and from anywhere, even smartphone. Nice and clear user interface. It is very intuitive and very easy to get used to the system. The payment gateway is perfect and the team do not waste time anymore entering charges in the CC device. Also errors has decreased. 100% recommended!

Cons

You need to get used working differently because it is not like other classic PMS's but once you get used to it is much easier and probably will never move back to classic PMS with old fashion look. It is not the cheapest PMS but it is not the most expensive either but it is worth to pay. The card gateway has a commission slightly higher than probably commission straight from the bank but again it makes work much easier so worth again to pay for it.

Review Source: Capterra
 

Christopher from Nyati Safari Lodge
Number of employees: 11-50 employees Employees number: 11-50 employees

February 2018

February 2018

Easy platform to navigate

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

PMS, CRM, and full online integration online distribution

Pros

Easy platform to navigate, and doing the set up was fast and great support provided. Pricewise, Mews offer a good deal and deliver a full online integrated platform that meet our needs.

Cons

Some of the default settings needs to be possible to alter for the user so it can be more customized.
You should be able to bring in your own credit card agreement instead of being forced to adopt the merchant agreement Mews is offering.

Review Source: Capterra
 

Reinette from BAY VIEW RESORT NAMIBIA
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2018

January 2018

MEWS is a great product. Received great training, as well as still ongoing support from Shaun.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Functionality
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Quality
Value for Money
Value
Support

User Friendly, Practical, and great support from the MEWS Team. Also the HELP feature and the great support one receive when needed, is really great.

Pros

It is very practical and very user friendly. The support we receive when we get stuck on something is incredible and makes the world of difference. Thank you Shaun for your help and ongoing support.

Review Source: Capterra
 

Dean from Bay View Resort Namibia

November 2017

November 2017

This is a Great PMS system. Decided to go cloud and have really enjoyed working on MEWS.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

MEWS is easy to operate and is made for hoteliers. Support is great and Sean in South Africa is on call 24/7

Review Source: Capterra
 

Marius from Book4days
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

Best PMS ever! Happy to have joined the Revolution!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Quality
Value for Money
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Support

We got faster check-in time, it reduced the overall work in the reception.

Pros

The design and the funcionality. It's easy to use, everything it's where it should be. It can be integrated with various softwares. The reports Mews generates are amazing and the Rate Management is every revenue manager's dream.

Cons

Lets say that some implamentations take a long time to be developed. Sometimes the system is lagging, but on verry few ocasions. I´m a verry happy client in general.

Review Source: Capterra
 

Hassan from Docklands Lodge London
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2017

September 2017

Great easy to use and accessible from anywhere!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
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Support

Booking engine with amazing connectivity with the system that connects seamlessly with channel manager and OTAs

Pros

Dashboard is easy and user friendly and provides a range of information as a snapshot. Very easy for my staff who actually enjoy using the system.

Review Source: Capterra
 

Michaela from BookNassfeld

August 2017

August 2017

MEWS is the revolution tool! Make every hoteliers life easier

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
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Support
Pros

Cloud system, smart tool, clean and simple work, focused on guest, continuous growth of the company!

Review Source: Capterra
 

Michael from Ambassador & Opera AG Zürich
Number of employees: 51-200 employees Employees number: 51-200 employees

June 2017

June 2017

Reduced to the max

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
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Support

Easy training, saving on payroll, speed and easy process.

Pros

Mews has completely changed our way to work. We can focus again on the most important thing in our hotel, which is our clients. The system is simple and only gives us what we need. The web based system gives us the access to any time. Check in online, Check in the lobby, in the room everywhere. As it is cloud based we can integrate anything with API's. The great surprise was, how easy the housekeeping team changed to the commander app and used it for the controlling of the rooms.

Review Source: Capterra
 

Helena from Emblem Hotel
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2016

November 2016

Perfection at its bets

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We started using the system 3 years ago and I could not be happier. It gives me a lot more freedom to run my hotel from where ever I am. All reports that I need are at my finger tips and accessible with my mobile should I need to do so. Its easy to use, has number of great functions and everything is just logical. With more and more interfaces being build it gets even better. Their customer service is always there to help and assist and the FAQ are just the best as it is done in the way of short videos and not just texts. Costs of the system are much lower than any other, as you do not pay any large installation costs or fixed monthly fees. You only pay as much as you use the system and how much the system help you - which is a fair way of pricing.

Pros

As a general Manager, I like that its easily accessible and I can use it to its full effect from my phone. Its easy to use so training my staff does not take too long as its very intuitive. With interfaces with my channel, review, rate manager etc it just means that I do not miss out on any reservations, do not sell at wrong rate or get as many reviews as possible.

Cons

I like everything so its impossible for me to answer this.

Advice to Others

This software is really the best, only as any other software you do need to work wit it, set it up as per your exact needs and use all the functions that are available and handed to you on a silver plate so to speak. As the system does not know what is the best, this part of the set up system is up to you to take care of. But its all there, and their customer service team will advise the best paths to take.

Review Source: Capterra
 

U from K's House
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2016

September 2016

Great PMS made of the guys's passion, which is growing everyday basis, with great & humanly support!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Functionality
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Value for Money
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Support

First of all it's pity that we can't to talk face to face to you interested in Mews;)
If you ask us "experience", the first thing which comes to our mind is "people", we mean the Mews staff. Their passion for this industry, confidence in their product, patience for customers questions are the first experience we had with them.
Yes the system is GREAT, or we should put -EST (if there ever is anything better, we'd love to see).
But what made us finally decide to use Mews is those guys;)

Pros

The most? It's so hard to tell since all the features are so good. You can feel the philosophy, and every feature really "make sense". Since they know and have lots of experience in this industry, often what seemed to us unnecessary or inconvenient turn out to be necessary and so convenient as we use further.
Well, what we like the most about this system is that we can feel the presence of Mews staff behind the system;)

Cons

Well, we thought for a while, but there is nothing we don't like about Mews.
The thing is whenever we have some sort of requests or want some features to be changed into certain ways, these guys are very open to customers' opinions. So these things don't come up to our mind as "cons".

Advice to Others

Don't decide to use another PMS before you at least talk to them;)

Review Source: Capterra
 

Georg from Austria Hostels
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2016

July 2016

You love innovation? Choose Mews.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I was looking for a new PMS and reviewed over 100 cloud based PMS. Finally I choose Mews because it has a highly innovative approach and fit's modern needs.

We are using Mews in five properties and went live within just a few weeks. In our case, Mews is connected to a channel manager and we are also using the Mews Merchant (payment gateway for credit card transactions).

Pros

Beautiful booking engine
Payment gateway
Cloud based
Innovative approach
Well designed
Automated emails
Self check-in
Great for hotels and hostels (like us)

Cons

Not a lot, probably some "growing pains" from time to time

Review Source: Capterra
 

Lyubov from Soul Kitchen hostel
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2016

July 2016

So far the best PMS I've seen for hostels and hotels

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

When choosing new PMS for our hostel we've made a deep research of most existing solutions in the market and when we came across MEWS we realized that this is the one we were looking for. Soul Kitchen is an award-winning hostel, we never stop improving and always eager to create new experiences for our guests, . And so does MEWS, getting to know their team was like meeting friends with similar vision. I Love every aspect of MEWS: the design is pleasant and functional, it works from any device and works fast, online check-in feature is great and many guests actually use it before they arrive, it was easy to train staff and to migrate from another system, rate management is effortless and joyful, it integrates with Booking Suite giving me the rates of our competitors. What I like the most is very helpful and professional customer support.

I cannot recommend MEWS highly enough.

Review Source: Capterra
 

Kamil from space2let, spol. s r.o.
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2016

June 2016

Highly recommended!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Functionality
Product Quality
Quality
Value for Money
Value
Support

We were looking for some cloud solution to have access to our occupancy etc. anytime and anywhere same as to have connections to channel manager, which we did not have before, and we find this web based software as a great choice. It is also quite quickly improving all its functionality so we look forward what comes up.

Review Source: Capterra
 

Steinar from Harbour Hostel

June 2016

June 2016

Absolutely brilliant

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

We are a 46 bed hostel in Iceland and we have been searching for the perfect PMS for years! Finding the right one has been tricky and we are so pleased with the choice we made!

Mews has everything that we wanted and the service is great! It took us only few days to ditch the old system and implement MEWS.

I highly recommend MEWS!

Review Source: Capterra
 

Gregory from Clink Hostels

June 2016

June 2016

A HOSTEL PMS Dream!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
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Product Quality
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Support

After researching for over a year I finally stumbled across Mews which was exactly what we needed for our hostel chain in Amsterdam. The addition of it being cloud based made the decision all the more easier. We saved on all the unnecessary costs for hardware and servers and was able to go live almost overnight. The software is easy to use and the training to the team was very straightforward.

Its changed the way we use software in our hostel and the way we look at things, which is why we picked Mews. The housekeeping application of real time clean rooms is my personal favourite as its not only made our checkin faster but our customers happy!

I highly recommend Mews for anyone looking for a cloud based PMS for a hostel.

Review Source: Capterra
 
 
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