User Friendly & Easy Interface. It covers entire areas to input data

Page change can be a little more quick and speedy

The overall experience has been great. I have already recommended the software to a few of my collogues in the industry.

Ease of Use, deployment and customer Support.

Needs to more Industry related functions like CMMS, Shop software for curio shops with inventory.

Before using mycloud software, we were struggling to manage reservations and keeping track of availability, rates and guest information etc. However, with mycloud PMS, all of this information is easily accessible and organised in one place, saving us time and reducing the risk of errors. In addition to the convenience of the platform, I have also been very impressed with the customer support team at mycloud. Whenever I have had questions or issues, they have been quick to respond and provide assistance. They have also been proactive in suggesting ways to optimise our use of the platform and increase my bookings.

Collaborations with external interfaces as an add-on are certainly useful, but given the international nature, they are sometimes need to find region specific partners for the best collabration.

We recently took over an Independent Hotel that used MyCloud. I enter every situation with an open mind, trying to find the good in just about everything. I simply can NOT say anything good about this system. I only gave each area a 1 star review because I had to. There's NO stars for this in my book! As we all know customer support for ANY Property Management System is essential!!!! MyCloud provides you with a chat window option ONLY! Which sounds wonderful except, we've waited 48 hours in some instances to receive a response. This simply doesn't work when you're trying to run a hotel, check a guest in and encounter a problem. How anyone could operate a functioning hotel like this is beyond me! My next major issue is the fact that they have NO training manuals, no "how to" manuals and continuously point you to "on-line videos". They have sent an "FAQ" which again tells you nothing about loading rates, changing user's authority etc. It's fine for how to check someone in or check someone out but anything more than that and you are sent to Youtube to search for a video which does NOT pop up when you search for "My Cloud Rate Loading" or any variation of that. There are SO many other, better systems out there in the same price point or slightly higher. Keep in mind, you get what you pay for!! If you want something that's cheap, with no frills and terrible support, this is a GREAT system. If you're looking for a PMS that is user friendly, has support that will help you when you need it then you will certainly have to look for another PMS.

I personally like the easy to use interface, Managing rates is very easy and it's synchronization with booking.com and agoda etc is seamless, and the support service is outstanding.

As I mentioned all matters were handled professionally, but I am sure that there is always room for improvement.