Peek Pro Software


 

Peek Pro is a cloud-based solution for tour and activity operators of all sizes.

The software helps activity operators by providing their websites with an online booking management engine and centrally manages online, offline and third-party reservations.

The software also allows users to create customized reports, track website analytics, manage referral channels and more.

Peek Pro allows for walk-ins, up-selling or cross-selling products and add-ons. Seats and equipment are allocated automatically at the time of booking. The software also provides real-time syncing, which helps users manage overbooking and cancellations.

Peek Pro users receive automatic reminders and follow-up emails. Users can also use the review collection tool to capture details of tours.

 

Peek Pro - Schedule
 
  • Peek Pro - Schedule
    Schedule
  • Peek Pro - Booking details
    Booking details
  • Peek Pro - Guests booked
    Guests booked
Supported Operating System(s):
Web browser (OS agnostic)

530 Reviews of Peek Pro

 

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Software Advice Reviews (4)
More Reviews (526)

Showing 1-4 of 4

Al from Music City Dream Cars
Specialty: Amusement Park
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

Most unprofessional experience I have ever encountered.

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Value for Money

Cons

Horrible, really nonexistent customer service. They never fulfilled any of their original guarantees. I had to build items myself when they simply ignored me after purchase. Their system is convoluted and funcition very poorly with little to no ability to customize.

Review Source
 
 

Vee from MindEscape
Specialty: Amusement Park
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Love peek-pro! 6 months customer

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Love it!

Pros

I love everything about the peek pro system!
we originally signed up with zozi which we liked, and were part of the acquisition. Naturally, we were weary, but the team was more than helpful during the transition and after

Cons

i would love to have more native integration with external systems (Yelp, Tripadvisor)
anything else will be nitpicking

Review Source
 
 

Annabelle from Miami Watersports
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

WORST online booking

Ease-of-use

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Honestly, their team is incompetent and definitely won't make your business any of their worries. I have used Peek for a couple of years until I couldn't take it with their lack of professionalism and finally switch with FareHarbor as my online booking and couldn't be happier of this decision!

Pros

We were one of their first customers. They were good the first few months and on top of everything but after the first year it was the end of the world!

Cons

They barely reply to their email or return phone calls. Their customer service is HORRIBLE. They are not professional at all. Their chargeback department is the worst one ever. They have lost every single of my chargeback even thought I have ALWAYS provided them of: a copy of the credit cardholder driving license, signed waiver, completion invoice...and proof that the customer came to our facility and used our services. Customer support representative has no idea what they are doing andthey will be getting back to you once a month when they feel like it! Nobody in this company will take care of your business.

Review Source
 
 

Scott from Adventura
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

The Worst Reservation Provider

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Avoid this company at all costs.

Pros

Not a single positive thing to say. That I no longer have to use it or depend on their customer support, I suppose that is a positive. The sudden acquisition of ZOZI was a terrible experience for account holders. The service provided by Peek was so bad, we finally had to just cancel the account and rebuild our entire reservation system in the middle of peak season.

Cons

The acquisition of Zozi by Peek was a disaster for Zozi account holders. The customer service was terrible from the very first go.
Role: I'm the administrator; I'm on the team that set up, implemented, or customized this product

 
 
 
Showing 1-20 of 526

Amanda from Trapped in Talkeetna

June 2018

June 2018

Super easy to learn

Ease-of-use

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Value for Money

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Pros

We were initially attracted to Peek because of the ease of use and there were a lot of good reviews. It seemed to be able to do everything I was looking to do for my Escape Room business in one place, more so than the other booking systems we considered like CheckFront. Since we've been installed, it has been great. It was super easy to learn and did not take very long at all- Peek's onboarding/training process was very helpful and left me feeling confident in navigating the system. Would recommend.

Cons

Peek has been great! The training process was helpful and left me feeling confident. The software is easy to use and learn.

Review Source: Capterra
 

Rich from Van'n'Boozy

June 2018

June 2018

Straightforward and User Friendly

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Value for Money

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Pros

There were a few other booking platforms we considered before going with Peekpro, but after researching their website Peek won out being straightforward and user friendly. Everything from start to finish has been more than we could have asked for and we would recommend to colleagues.

Cons

We haven't had enough time to explore all the different features, but are so far really pleased with the customer service and the way it looks on our website, and are looking forward to working with the software. From start to finish, everything has been more than we could have asked for.

Review Source: Capterra
 

TJ from Show Me SUP

June 2018

June 2018

Excellent customer service and simple booking process

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Value for Money

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Pros

I looked at FareHarbor and Wix's online booking systems before checking Peek out, and was won over by Peek's customer service and the simple booking process. It was a bit of a learning curve dealing with a whole new software system, but again, the customer service both with the salesman and training/install process made everything much easier. I'm looking forward to Peek being both a time-saver for me and simplifying the check out process for my customers. Also love that I can integrate with Facebook. Have already recommended to two colleagues!

Cons

There was a bit of a learning curve to learn a new system, but the customer service, the salesmen, and the training/install process made everything much easier. I've recommended Peek to two colleagues already.

Review Source: Capterra
 

Melina from Black Hills Tour Company

June 2018

June 2018

Great Customization Options

Ease-of-use

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Customer Support

Value for Money

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Pros

The overall onboarding process was really easy. There were no issues with communication and the set-up. I particularly liked the fact rep did a screenshare to explain and go over the features. This allowed us to see the software while learning about the features. The overall process was seamless and everything was user friendly. We were always able to contact someone for help whether it was the onboarding coordinator, the sales rep, or the great support staff. My favorite feature of Peek Pro is the ability to create custom questions for each tour and also the ability to customize each tour. Each of our tours are unique and require different information from our customers. We are not tech-savvy people but found Peek Pro very easy to use overall.

Cons

We aren't tech savvy people and we find the Peek software very easy to use. From our experience so far, we know Peek has great support staff if we have any issues in the future.

Review Source: Capterra
 

Elton from West Coast Brewery Tours

June 2018

June 2018

User Friendly Software and Friendly Staff

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Customer Support

Value for Money

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Pros

To anyone considering a subscription to PeekPro I would highly recommend it and encourage you to try it. As a small business owner I was very impressed with the personal, professional support and overall friendliness of their staff. The software itself is very user friendly and intuitive which is perfect for my growing tour company. The transition from my previous booking platform to PeekPro was seamless and handled in a very timely matter.

Cons

Peek Pro has been great to use! I know going forward if I have an issue, their professional and friendly support team will be there to help.

Review Source: Capterra
 

Alyssa from Simple Adventures

June 2018

June 2018

Easy to set up new products

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Pros

Onboarding experience has been great. Rep who helped with our onboarding process has been available when needed. He was able to build the account fully for us and integrate it on our website without any hassle. Our favorite part about Peek was the ease of setting up new products compared to our old booking system, FareHarbor. Being able to quickly create new products are important because we are always creating new ones for our customer. The user interface and overall look for the frontend and backend is better then FareHarbor.

Cons

We are much happier with Peek than we were with our old booking system, FareHarbor. We would like to have the ability to use a chip reader and also to have the activities connected to the rentals resource.

Review Source: Capterra
 

Patti from The Lake Hopatcong Adventure Company

June 2018

June 2018

Customer Friendly Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Pros

We enjoyed the overall onboarding progress. The program is incredible. We love how customer friendly the software is and the amount of detail the widgets provide the customers. Customer interaction is very important to our business. We also liked the chat feature. Having the ability to chat with someone right away is great just in case we have a quick questions. The overall experience has been great.

Cons

I haven't had any issues with the software, and we like the chat feature to talk to someone right away in case we have quick questions.

Review Source: Capterra
 

Seanalee from Saguaro Lake Ranch
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2018

June 2018

Great app and program to help us with our paddlesports business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Quality
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Pros

This software is very user friendly and cusomizable. Great customer service too. We are able to book multiple varied trips - update or adjust the trips in an instant. People can book online or direct with us. Also takes the payment - cuts down on closing at the end of the day. Just a great product!

Cons

Not able to delete some unused activities ourself - however they will do it for you. If there is an issue with payments - we are unable to look in the back end to see if the payment went thru, however again - they have helped us over the phone.

Review Source: Capterra
 

Charles from Sailors Academy and Club

June 2018

June 2018

great experience and easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Quality
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Pros

Starting with my onboarding experience, the experience was one that I would recommend to others for their businesses. Peek was and still is able to help me with any questions I have about how to integrate the software with my business. I would definitely recommend Peek.

Cons

The software is easy enough to use, so my main problem was figuring out how I wanted to have my business run with the software. Their team was able to guide me along and work with me to figure out the best way for this to work with my company.

Review Source: Capterra
 

Mido from Jetski Ottawa

June 2018

June 2018

Easy To Use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Quality
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Pros

This product is super easy to use! You don't have to be into software or coding to be able to get the hang of Peek and use it on your own. The back end is very intuitive and the front end for the customer is very user friendly. My old platform would leave my customers a bit nervous to enter in their CC info and i'm finding that the interface here is very trusting for the customers in that department! Peeks capabilities fit right in line with what we do here and i think it was a great fit.

Cons

The advanced pricing option is a bit tedious to use. However the support team was awesome and was very willing to take their time to walk us through how to use it in the best way that suits our business.

Review Source: Capterra
 

Nick from Northern Alaska Packrafts

June 2018

June 2018

Very Smooth

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Pros

The Peek software is very smooth. It is clean to use and really organized. It offers a lot of features to choose from that other competitors didn't offer. I absolutely have loved having the rentals ability. This is a must have for me that I wasn't able to find elsewhere. The calendar is nice as well. I like the features it offers and I like that you are able to filter out what you are seeing when you need to. Over all, this is a clean easy to use back end that has made the transition easier than I expected.

Cons

The rentals calendar is complex at first if you dont understand software, but the onboarder and support team really helped me understand how to use it and now i think of myself as an expert. ;)

Review Source: Capterra
 

Lee from Old Bisbee Ghost Tours

May 2018

May 2018

Customer Support is ALWAYS responsive and extremely helpful.

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Value for Money

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Pros

It's easy to use on any platform. Very versatile. On the rare occasion I want to do something different, customer service is always quick to respond with a helpful answer to solve my requirements.

Cons

Simple card swipe options for Android hand held would be appreciated. Other than that, there have been no problems.

Review Source: Capterra
 

Casey from Moneterey Bay Food Tours

May 2018

May 2018

Super easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Quality
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Pros

The Peek team was very easy to work with! They answered all of my questions quickly, and switched everything over from my old provider in a timely manner. The software is very user friendly and I love that they are able to store a customers credit card information on file to use at a later date. It is easy to add bookings on my end when someone comes in person or calls over the phone. I really like the ability to have notes with each of my customers bookings. I am able to leave notes and leave reminders to help me out later when the tours happen.

Cons

Employee set up was kind of confusing when i first started using the software. However after talking with their support team i was able to get it figured out.

Review Source: Capterra
 

Lars from Trailhead Cyclery

May 2018

May 2018

Great Rental Software

Ease-of-use

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Customer Support

Value for Money

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Pros

So far we have really liked using the Peek software. They checked in on us to make sure things were going okay and helped us out with area's that we thought they either couldn't provide or were unsure about.

For the system, Peek is a faster and easier to use system than what we previously had. The way to build out certain parts is fairly intuitive, and for the sections that are not, the 24/7 partner support service they have was able to help me out.

The backend calendar view they have is great for being able to see what is happening with our business. We can see who is renting, what they are renting, and even color coordinate the information so it is easy to tell different inventory sections apart.

Finally, we have also received really positive reviews about how it appears on our site.

Cons

Initial set up of calendar and rentals was confusing. However the 24/7 support team really took their time in explaining and walking us through the set up as well as making sure we understood everything going forward.

Review Source: Capterra
 

Heather from Peloton Cycles

May 2018

May 2018

Tailored to my buisness

Ease-of-use

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Customer Support

Value for Money

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Pros

The first thing that attracted me to Peek was Vitto's explanation of the software, he was willing to step up and explain how to tailor the software to my business and was very proactive in getting things set up. After the first consultation, I really felt a sense of mutual interest and a focus on optimizing my bike rentals. The onboarding process was great as well, the Onboarding Coordinator was able to help solve several problems and set the website up well, the experience as a whole was seamless and efficient. The marketing tools available are also valuable to a business focused on ramping up.

Cons

The reseller option is a bit confusing. However the support and onboarding team was awesome at walking me through how to set this feature up. Since they helped i havent had any issues. Two thumbs up.

Review Source: Capterra
 

Alex from VR Junkies

May 2018

May 2018

Automatic and easy

Ease-of-use

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Value for Money

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Pros

What i like most about peek is the booking widget Peek Installed on to our site. We no have a new avenue for bookings online and reach a lot more customers just from online bookings. It's automatic and we don't have to speak to every customer as they book VR time. It's easy to schedule call in's and its easy to see if there is space available for that time. The fact that I can use the PeekPro app to schedule customers in seconds has saved me so many times. I used to have to call the store to check availability, but now I can do it in a couple of minutes.

Peek has a lot of potential and we are excited to utilize more and more of its features!

Cons

I did have calendar issue where the calendar wasnt updating. However i called the support team and within minutes the calendar was fix. Peeks support team is amazing.

Review Source: Capterra
 

Michelle from Laces and Limos

May 2018

May 2018

Saving me hours of work

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Pros

My favorite features on Peek are the Abandoned bookings feature, add ons, and customizable emails. The abandoned shopping cart saves me a lot of time because it helps with following up with potential customers. Also, the customizable emails also saves me a lot of hours of manual work. Each customer gets exactly what they need automatically. The system automatically sends out review emails which helps our other channels grow with positive reviews.

Team has been very helpful and responsive during the process and follows up in a timely manner!

Cons

i dont have much to complain about with Peek. I did forget to check a box in the emails that automates everything, but luckily their support team caught my mistake and fixed it before it caused me trouble.

Review Source: Capterra
 

Brian from Education management

May 2018

May 2018

Quick and Streamlined

Ease-of-use

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Pros

While we will go live with accepting online bookings starting in about 1 month. The onboarding process we went through was a streamlined process that made setting up our account and getting the software on our site easy. It was very nice that we were able to have a company that deals with our industry (escape rooms) so they had a good idea of what we do and how we would like to run our business. This allowed us to move through the process quickly and easily. I look forward to accepting online bookings and using the system live on our site!

Cons

Understanding some of the functions like Groupon and Promo codes was confusing. But our onboarder was able to walk us through everything and we are good to go. Really excited to get up and running.

Review Source: Capterra
 

Moira from Biotechnology

May 2018

May 2018

Quick and easy set up

Ease-of-use

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Customer Support

Value for Money

Ease-of-use
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Pros

While I haven't started using Peek for my business yet, I can attest to the process of getting everything on my website. They were able to set up the account and get everything good to go in a short period of time while making it a great experience. They have solid service that I would recommend.

Anytime I had a phone call, they were easy to talk to and communicated everything in a clear fashion.

The last thing that I find, and will continue to find useful is how accessible they are. With their 24/7 support, I will always have my questions answered.

Cons

Sometimes i may be waiting on the support line for 5 minutes before someone answers. But this is usually only at certain points of the day. So maybe i am calling when everyone else is.

Review Source: Capterra
 

Steve from Manitou Springs Adventures

May 2018

May 2018

Online bookings making life easy while growing

Ease-of-use

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Value for Money

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Pros

I love using the online booking software and the online booking process in general. Having our customers being able to go online and make a reservation, payment, and allocate our resources makes our lives so much easier. We still have people call in, but the amount has dropped thanks to Peek and their software.

The only thing that I do is place the bookings in my book to make sure I know when I have to go and what jeeps are going to be taken out.

Overall, I have loved using Peek so far and would recommend it!

Cons

resource management was difficult to understand but after talking with our on-boarder and help from the support team we love all the functionality Peek has to offer.

Review Source: Capterra