Peek Pro software


Peek Pro is a cloud-based solution for tour and activity operators of all sizes.

The software helps activity operators by providing their websites with an online booking management engine and centrally manages online, offline and third-party reservations.

The software also allows users to create customized reports, track website analytics, manage referral channels and more.

Peek Pro allows for walk-ins, up-selling or cross-selling products and add-ons. Seats and equipment are allocated automatically at the time of booking. The software also provides real-time syncing, which helps users manage overbooking and cancellations.

Peek Pro users receive automatic reminders and follow-up emails. Users can also use the review collection tool to capture details of tours.

Supported Operating System(s):
Web browser (OS agnostic)

588 Reviews of Peek Pro

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  • Chris from Ripley's Believe It or Not! Museum

    Number of employees: 11-50 employees

    August 2018

    easy set up and easy to use

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The overall set up was very easy. The process was simple. All we needed to do was fill out a form for our info and our account was built out for us. There was not a whole lot we needed to do
    I like the fact they get notifications every time a booking comes in. This lets us know that Peek Pro is working for us and how many bookings we are getting.

    Cons

    I would like the QR codes to be clearer. For example, we would like to know if a QR code has already been used by someone. This would make the process of checking people in easier.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • William from Mystery Photo Midland

    Number of employees: 2-10 employees

    August 2018

    Quick easy and worh it

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The software is good so far. The on-boarding and installation process was very smooth and helpful. The booking process is very easy, whether its on the customer side on my website or if i need to book one on the back end. The process is quick and easy either way. The dashboard is nice to have right there when you first log in as well. I look forward to getting to know the software a bit more as we go forward with our new business.

    Cons

    We had a small issue with the accounting side and when i called in to customer service they were able to fix the issue very quickly and easily.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Vincent from 1434950 Ontario Limited O/A Soldiers of Fortune Paintball

    Number of employees: 2-10 employees

    August 2018

    Excellent product backed by knowledgeable and friendly staff

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Peek Pro offers small businesses (like mine) an easy to use, very affordable online booking application. For those who are not tech savy (again like me) there staff is readily available and has answered all of my questions and provided excellent support.

    Cons

    Some minor difficulties setting up my banking information since I am located in Canada but they provided a lot of assistance in resolving the issues.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Max from witchtown Tours

    Number of employees: 2-10 employees

    August 2018

    Great support, great product!!!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Peek has been great for my business thus far- I have gotten great feedback from my staff as well as my customers. I was initially drawn in by their great customer service, and have yet to be disappointed. Their support teams are quick to respond and provide actual solutions. The system is easy to use, easy to navigate, and the customer experience is so simple. The abandoned bookings feature is also hugely helpful in recapturing revenue. Would recommend!

    Cons

    any con i have the support team makes up for it.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Cari from Frisco Bicycle Rentals

    Number of employees: 2-10 employees

    August 2018

    Rental product is amazing

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Everything has gone well with Peek so far. I like it and its very easy to use. Its very user friendly as well. Coming from one of the competitors, i have loved the ability to have bikes as add ons in the check out process. This wasn't possible with other people and its helped our rental numbers go up a lot. Its so nice for people to be able to rent multiple bikes at once on 1 booking. I also like how easy and clear the calendar is to use. It makes managing the schedule a lot easier to do.

    Cons

    the rentals can be complex without training. so make sure you pay attention to your on-boarder. :)

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Bruce from 11th Hour Escape Dallas

    Number of employees: 2-10 employees

    August 2018

    Better than the competiton by far

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    My experience with Peek has been pretty good so far! I really like the platform, specially coming from Bookieo before this. It took me a minute to really know my way around the back end. But once you have a little bit of experience its all really quite easy to use. I like the dashboard on the home page. Its nice to be able to have such a quick view of what we have coming up, it helps keep things organized. I am able to access all the manifests pretty easily as well. Having a schedule that can be adjusted is helpful.

    Cons

    all our cons were due to inexperience with the platform, but the support team walked us through everything so were great now.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Sherry from Montana Brew Bus

    Number of employees: 2-10 employees

    August 2018

    Customer service is spectacular

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    My experience with peek has been pretty good so far! We are still growing as a business, so that side is still in the works. But the Peek side of things and their customer service has been spectacular so far. They have been there any time i needed anything changed or updated. The back end has been pretty easy to pick up on and having the review connection in the follow up emails has helped us a lot. My experience with Peek has been very positive so far.

    Cons

    we dont really have any at the moment.....

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Corey from Banger Brewing

    Number of employees: 2-10 employees

    August 2018

    Easy Process

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Peek looks awesome so far and it has been pretty good experience. It fits in really well with my website front end. Its a much better end user experience for the customers than the product i was previously using. The checkout process is very smooth and clear. My agents are really liking having the app on their phones so they can check people in from anywhere. We used to have to be on the websites back end on the computer to do that with the last company, so this has made that process a lot easier. Over all this has been a huge step up.

    Cons

    The app for android is just the mobile website. But they say they are working on an update.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Radha from Bhagavad-Gita Diorama-Museum

    Number of employees: 2-10 employees

    August 2018

    Customer service is phenominal

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Everything with peek works great and nice, I have had a good experience so far. The customer service is the hilight for me. Everyone always responded very quickly when I had questions and changes needed for the build of my account. We made a lot changes after we were live and we got them all very quickly. Everyone i spoke with was all very helpful and always available. Customer service is definitely a big hi light with peek. I also liked the reporting options. With the spreadsheet options it has made my accounting with peek a lot easier to handle.

    Cons

    the integration isnt the easiest to set up. But the support team was able to help.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Cory from Kootenai County Fairgrounds RV Park

    Number of employees: 11-50 employees

    August 2018

    Easy to use

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros


    Peek has been great so far, i think its really slick. Im impressed with how easy everything has been up to this point. The layout looks good and is very easy to use on both ends. We do a lot of things here at my business and it can get a bit hectic some times. The fact that i can just pull up Peek and add a booking in less than a minute has been huge for me, its awesome to have and has made the booking process really easy. Its also been an easy process to update our rentals when we need to do that!

    Cons

    only con i can think of is understanding the reporting aspect of the software. But that shouldnt be to hard.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Rob from Myrtle Beach Safari

    Number of employees: 11-50 employees

    August 2018

    Amazing software and staff

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Our Success Manager has managed to be our incredible point person for each and every issue that we’ve faced. What’s really extraordinary is that Success Manager has been my right-hand in helping a multi-million dollar organization (Myrtle Beach Safari) move from a completely telephone-based ordering system to a fully-transactional online booking system.

    While Peek has a great booking product we chose them over several others, the platform is only as good as the people who are supporting it. I tend to work 24/7 for the most part and want my clients taken care of. And, with clients, you have to perform and can’t say “I’m waiting on the tech folks to respond.” Success Manager has been exemplary in not only responding to my requests, but also to helping find work-arounds, solutions, and when needed, new training for our staff.

    Cons

    We have nothing bad to say. Our experience has been amazing!

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Ryan from Paddle Tavern

    Number of employees: 2-10 employees

    August 2018

    Great and smooth transistion

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    Peek Pro has been great so far - we transitioned one of our boats to Peek and the flow has been awesome. The training experience was great and there are so many features we are excited to start using.

    Cons

    Marketing could be better but we have an apt with a marketing specialist that is going to help us get going.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Stacie from Duelling Barrels Distillery

    Number of employees: 2-10 employees

    August 2018

    We're not going anywhere!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    We like Peek for their amazing support staff! Other companies call and try to get me to switch and I'm not going any where! Go Peek!

    Cons

    We love Peek and have nothing bad to say!

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Samantha from Pot Guide

    Number of employees: 2-10 employees

    August 2018

    Fantastic software and support

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    We LOVE Peek! We have somewhat of an unconventional use of the Peek Pro software but they were able to create really awesome solutions for what we need and its been fantastic!

    Cons

    We use Peek in kind of a different way so not really far of us to give cons when we dont use it in the true way it was intended.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Kevin from Secret Hollywood Tour

    Number of employees: 2-10 employees

    August 2018

    Solid software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Everything with the software is going well since getting put on my site. The only thing that I am working towards is getting more business, and when the Peek rep heard that, they decided to send me over some marketing tips. I am looking forward to reading/listening to those to potentially help grow my business further.

    Cons

    Peek doesnt market for you, they will give you tips and things to help you market yourself. It would be nice if they did offer other ways of market for you.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Lawrence from Health/beauty

    August 2018

    Worst customer support I have ever experienced! EVER!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    There is nothing good to say about this company. Their customer support is a disaster and I am now switching over to Fareharbor

    Cons

    I had a customer chargeback over 3 weeks ago and the problem has still not been resolved. Peek does not only not return my phone calls, but when I try calling them (for the past 5 days in a row), you get the same message that you are the next caller in the queue and then after waiting 5 minutes, another automated message comes on stating that their lines are busy and to try calling back at another time . Its unbelievable . I actually starting writing customer support emails to ask if they are going out of business, and still no response to even that. So perhaps they are going out of business? And if they are not, then I would suggest that they close shop anyway because the horrendous customer support is something I have never experienced in my entire career in business.

    This review was submitted organically. No incentive was offered
    Review Source: GetApp
  • Alison from Historic Denver Inc

    August 2018

    I have been using Peekpro for over a year now, the product and help chat feature are both wonderful.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Ease of use, easy to train guides, enjoy the support team

    Pros

    The software is easy to use, I have trained retired guides with limited computer skills to use it, and anytime I have an issue, the help chat feature has worked with me to solve it. They are quick to respond, very helpful and if there is a problem they can't solve, they send it on as a suggestion to the software developers. Their widget is easy to integrate into my website, and I can create custom buttons for unique experiences that I want to highlight. I would definitely recommend it to anyone looking for easy to use software that has a "can-do" attitude support team.

    Cons

    I have run into a couple reports that I would like it to run that have been challenging. Their standard reports are great, but sometimes creating a specific report can be a little bit cumbersome.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Mark from Tour

    Specialty: Cruise Line

    Number of employees: 2-10 employees

    July 2018

    Never actually got set up but I felt I was treated poorly as a customer

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Seems to have a lot of functionality and maybe more than I required. More cost at the end of the day once they take their percentage.

    Cons

    Poor customer care. Very complex. Not all my employees would be able to learn how to use the software.

    This review was submitted organically. No incentive was offered
    Review Source
  • Amanda from Fiddin Around Escape Rooms

    July 2018

    on a scale of 1-10, Peek is a 12

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    On a 1-10 point scale, I would have to give PeekPro an 11 or 12. Overall, my experience with this software has been amazing. I was not even really considering switching reservation systems from Bookeo, but kept getting calls from Peek and another company called Xola. Peek is far more cost efficient though, and has a lot of features I have really liked- notably the condensed calendar layout with the different viewing options, as well as the detailed sales reports. They even added the "book now" buttons I couldn't figure out to my website for me. Love Peek!

    Cons

    Like i said, Peek is a 12. Which means they are off the scale awesome. You cant get a 12 if you have cons.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

    Response: Peek Travel, Peek

    August 2018

    Hi Amanda! Thanks for your nice review. We are so happy to know that you are enjoying Peek Pro - and all the features offered. We really enjoy working with you, too! If you ever need help setting anything up, remember that our Partner Support team is available 24/7.

  • Mitchell from Mystery Mansions Regina

    July 2018

    Extremely Well Done!!!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Peek has been really helpful from the start in asking the right questions about my business, answering my questions in a timely fashion, and making sure that everything is set up the way I want it to be. Their partner support has been extremely, extremely, well done to be able to answer all of my questions. On top of that, their help desk articles have been a huge help with all the detailed instructions in the articles.

    As for my website, the appearance of Peek has given it a welcomed facelift. I have and would continue, to recommend Peek to other potential businesses.

    Cons

    right now i dont have any cons we are very please with Peek and everything they have down for us from the software itself down to the amazing support team.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
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