Peek Pro Software


 

Peek Pro is a cloud-based solution for tour and activity operators of all sizes.

The software helps activity operators by providing their websites with an online booking management engine and centrally manages online, offline and third-party reservations.

The software also allows users to create customized reports, track website analytics, manage referral channels and more.

Peek Pro allows for walk-ins, up-selling or cross-selling products and add-ons. Seats and equipment are allocated automatically at the time of booking. The software also provides real-time syncing, which helps users manage overbooking and cancellations.

Peek Pro users receive automatic reminders and follow-up emails. Users can also use the review collection tool to capture details of tours.

 

Peek Pro - Schedule
 
  • Peek Pro - Schedule
    Schedule
  • Peek Pro - Booking details
    Booking details
  • Peek Pro - Guests booked
    Guests booked
Supported Operating System(s):
Web browser (OS agnostic)

431 Reviews of Peek Pro

 

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Software Advice Reviews (3)
More Reviews (428)

Showing 1-3 of 3

Vee from MindEscape
Specialty: Amusement Park
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Love peek-pro! 6 months customer

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Love it!

Pros

I love everything about the peek pro system!
we originally signed up with zozi which we liked, and were part of the acquisition. Naturally, we were weary, but the team was more than helpful during the transition and after

Cons

i would love to have more native integration with external systems (Yelp, Tripadvisor)
anything else will be nitpicking

Review Source
 
 

Annabelle from Miami Watersports
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

WORST online booking

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Honestly, their team is incompetent and definitely won't make your business any of their worries. I have used Peek for a couple of years until I couldn't take it with their lack of professionalism and finally switch with FareHarbor as my online booking and couldn't be happier of this decision!

Pros

We were one of their first customers. They were good the first few months and on top of everything but after the first year it was the end of the world!

Cons

They barely reply to their email or return phone calls. Their customer service is HORRIBLE. They are not professional at all. Their chargeback department is the worst one ever. They have lost every single of my chargeback even thought I have ALWAYS provided them of: a copy of the credit cardholder driving license, signed waiver, completion invoice...and proof that the customer came to our facility and used our services. Customer support representative has no idea what they are doing andthey will be getting back to you once a month when they feel like it! Nobody in this company will take care of your business.

Review Source
 
 

Scott from Adventura
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

The Worst Reservation Provider

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Avoid this company at all costs.

Pros

Not a single positive thing to say. That I no longer have to use it or depend on their customer support, I suppose that is a positive. The sudden acquisition of ZOZI was a terrible experience for account holders. The service provided by Peek was so bad, we finally had to just cancel the account and rebuild our entire reservation system in the middle of peak season.

Cons

The acquisition of Zozi by Peek was a disaster for Zozi account holders. The customer service was terrible from the very first go.
Role: I'm the administrator; I'm on the team that set up, implemented, or customized this product

 
 
 
Showing 1-20 of 428

Kevin from McCoard's Garden Center
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

Awesome People! Awesome Product! Awesome Results! Kudos to Channel and PeekPro!!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Quality
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Value
Support

More customers, more revenue, more efficiency....less cost!

Pros

PeekPro provides a powerful, convenient solution for our customers to make event pre-purchases. The application has driven people to our space thus increasing sales and management efficiencies.

Cons

There are some features/reports that need to be tweaked to be more intuitive and to improve efficiency.

Review Source: Capterra
 

Gregory from US Bureau of Reclamation/Lake Tschida Recreation
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

So far as we transition from ZOZI to PEEK it is fantastic.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

To new to answer.

Pros

The reporting system is what we need badly and it is very robust. I do realize PEEK is new to rentals and I will be patient. The checkout system is really easy and will be great for our customers. The speed of the system with response to data input is phenomenal. The numerous widgets so far is really nice and the integration for Google and Facebook is also super. The email system is also incredible. We came over to ZOZI from WebReserv and now to PEEK all in one year so this is a real challenge but I have been doing it from the beginning so it isn't too hard of a learning curve.

Cons

Not being able to sort the rental products alphabetically as well as all other widget data. Having to input pricing into the duration spots manually after the first one. Not having the option to open a season on 1 day yet restricting the 'Public' so they can't book a reservation for the next 7 days(this would be ongoing throughout the calendar days). Not being able to print out a list of campers for the week with starting and ending dates. Not being able to use 'BUNDLES' yet for rentals.

Review Source: Capterra
 

Emil from TES Tour Baku
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

Less human work, more automation!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Quality
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We wanted to get rid of excel sheets and papers, to spend less time to organize the tour in the back stage. It was exactly the software that we were looking for. And yes, it was really long time for us to find the Peek Pro. But as it was said in our preverb: "Late" is always better than "Never"!

Pros

First, we can control the number of attendees of our tours, archive the customer information, calculate the income, track paid & unpaid tickets. So there can not be any overbook situation. It gives us chance to integrate the software to our website, which allows us to make direct online sales, even we are a non-USA and non-EU company. Many reporting forms, which helps You analyse the statistics.

After learning and using the software, we understood that there are much more useful aspects of the Peek Pro software, which we really did not even think about that before. If to say shortly, it is the only software which answers our needs to operate punctual and smooth as a local tour provider.

P.S. Very helpful support team, which acts really quick!

Cons

We look forward to see Peek Pro more useful for the multi-day tours. It is very useful to use it for our day trips, but not yet for the multi-day tours.

Review Source: Capterra
 

konstadinos from Enjoy Greece tours
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

the best system in the most affordable price,works peerfect and easy to undestand and customize!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Support

affordable prices,extremely fast help from the staff when its needed

Pros

after the first month of using the system,the bookings came straight with any problem,we won so many time in answering emails.
this booking application will solve all your problems and the staff are extremelly helpful and polite.fast and professional.
i highly recomend them!!

Review Source: Capterra
 

Danielle from Arthur Avenue Food Tours

November 2017

November 2017

Game changer for a small tour business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
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Pros

It has widely expanded the capability of what I can offer thus expanding how much money I can make.

Cons

I think the app could be better, but expect that it will continue to improve as the product grows and gets more users.

Review Source: Capterra
 

Jonathan from Royal Walking Tours, LLC
Number of employees: 1 employee Employees number: 1 employee

November 2017

November 2017

My tour business just signed on with Peek and the support team has been tremendous.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Support

We can now book on line from our website.

Pros

It appears that this will a big plus for increasing our business. We are really looking forward to our second year in business with Peek being a part of it.

Review Source: Capterra
 

Ruth from Caliente Hot Glass Studio
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2017

November 2017

Great value, amazing support!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Functionality
Product Quality
Quality
Value for Money
Value
Support

Peek Pro streamlines our booking process and allows us to focus on running a business while also allowing customers to book at their leisure. Their support team is top notch too.

Pros

I love that Peek doesn't have a monthly subscription fee, and their credit card fees / booking fees are very reasonable. They have extensive help articles and 24/7 chat support. The onboarding and support teams really go the extra mile to make sure it's a good experience for you.

The software itself is very flexible and thorough. It's web based and also a mobile app. I predominately use the web. It has resource management to keep from overbooking and has options for activities to start at specific times / intervals, as well as a setting to stop accepting bookings x hours before the activities start and allows you to black out dates without removing the activities from your calendar.

The reporting features are easy to use and they also send you a weekly snapshot of your activities and forecast for the month.

Overall, Peek Pro saves me a lot of time by taking care of the entire booking process for me, and increases the amount of bookings we receive because customers can book online 24/7.

Cons

The calendar can be tricky and isn't as flexible as I'd like. You create your activity first then go to the calendar to add the activity. Once it's added if you want to change the slots you basically have to delete the entire thing and do it again. I end up adding the same activity 3 or 4 times to get it right, but once it's done, it works awesomely.

There isn't an option for auto-generated or weekly reports nor an option to set the beginning of the week (our week starts on Monday, not Sunday) so each time I run a report I have 5 or 6 extra clicks before downloading the file. I also haven't been able to connect it to quickbooks (desktop version).

Review Source: Capterra
 

Brian from New Orleans Streetwalkers Tours

November 2017

November 2017

I have had two booking software companies before PEEK and PEEK is the best.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
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Pros

Very easy to use intuitively combined with fantastic customer service and always working to improve their product to promote our tours better and make more money.

Review Source: Capterra
 

Leila from Kush Tourism

November 2017

November 2017

we had some growing pains but we've created a stronger partnership because of it.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Functionality
Product Quality
Quality
Value for Money
Value
Support

CRM and reservations training. I went from front end (tour guide) to back end (tour management) with my company and Peek has been instrumental in helping understand the larger picture and how to effectively market to our customers, support our partners and guides and communicate with everyone in between.

Pros

Peek will go the distance with you. I jumped into a tour management position without any experience with booking software. They held my hand throughout.

Cons

The accounting reports menu isn't at all intuitive for our accounting department. Our accountant often has many questions each month about our books and I am usually the acting liaison which effects my productivity in other areas of my job.

Review Source: Capterra
 

Kerim from Intercambio Catracho

November 2017

November 2017

It's totally worth it...

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Quality
Value for Money
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Pros

We are from Central America, by far we were looking for a tour operator software that would adapt to our tours, and the payment was quick and easy. As you will know in our region it is somewhat difficult to develop a reliable system for our clients. We had rough times here. No clients showing interest in doing tourism especifically in Honduras. For this reason we chose Peek Pro, it is reliable, we can update the information of our tours in real time, the payments are received a few days later after we served the tours, they are working so hard in new features that can be applied to our business and the most important thing is managed by humans. Now, we are on the way to have better ROI, it´s a relief to have a good tool to promote our business.

Review Source: Capterra
 

Joshua from Historic Milwaukee inc.

November 2017

November 2017

Great customer service! Easy to use!

Ease-of-use

Functionality

Product Quality

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Value for Money

Ease-of-use
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Value for Money
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Pros

- Ease of use on both the front and back ends
- Ability to easily integrate with our company's existing website
- AWESOME customer service, both prompt and thorough

Cons

We have experienced slight bugginess with regard to updates to the software however in each instance the customer support staff was responsive to us and quickly resolved the issue.

Review Source: Capterra
 

Calli from Explore Tours and PickUps

November 2017

November 2017

I looked for the past year and this has ALL the options I did not think I would ever find. THE BEST.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Quality
Value for Money
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Support

Organization. Multiple features. Less time on the phone and more people booking!

Pros

The features. The flexibilty. Multiple activity options, specific guide options, mobile friendly, detail tax options, digital waivers.. everything I could go on and on and on. Its the best for my tour company! People can EASILY book online saving me a ton of time off the phone.

Great on the IPAD mini to quickly book someone while on the phone!

Cons

It took a little while to get used to. BUT, only because it has so many great features to learn how to use!

Review Source: Capterra
 

Carlos from Pixtore

November 2017

November 2017

The best option for tour operators and travel pros, highly recommended

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Support

I can make bookings on my website
I can make a booking process.
I can proceed payments

Pros

very easy to setup and high quality.
Not monthly payments, as other apps.
Excellent customer service.
Just the best price.

Review Source: Capterra
 

Vítor from LYNVI SWITZERLAND
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

Great support!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Functionality
Product Quality
Quality
Value for Money
Value
Support

It simplified our whole booking process with valuable support and integrations.
It is quite simple to use and the limitations it has are compensated with our features, which add a lot of value.

Pros

Simple. Straight forward. Great value for the money.
It is surely one of the easiest pieces of software that I ever used.

Review Source: Capterra
 

Heather Anne from Manhattan Greeterz Walking Tours
Number of employees: 1 employee Employees number: 1 employee

November 2017

November 2017

Awesome

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Functionality
Product Quality
Quality
Value for Money
Value
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Pros

Everything !! Straightforward and simple to use, that even a caveman can do it!! It's plain simple format makes it easy to book clients.

Review Source: Capterra
 

Julio from Colombia Travel Operator

November 2017

November 2017

Easy and practice

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Functionality
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Value for Money
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Connect with market

Pros

The Customer service rock!!! the chat and direct contact is easy and works good.
They have people in spanish which means easy way to talk.
Many things to do with this software. Thanks Peek

Cons

Well, I thing could be better if your key account stay in touch with you to know how everything with the software

Review Source: Capterra
 

Elie from Green Dream Tours

November 2017

November 2017

peek pro is excellent software, and saves us a lot of time, and has many great features!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Pros

it has many features, and is easy to use, and takes care of all our scheduling and booking needs. reports are excellent as well.

Cons

sometimes the speed at which the pages load is slow. but other than that i have no complaints. its excellent.

Review Source: Capterra
 

Fernanda from seaquest water adventures

November 2017

November 2017

Started great, but lately has turned into a very frustrating experience.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Pros

built in waves, gift card options are richer, the idea of 24 hors costumer service (I love the idea, but usually it doesn't work if you call odd hours, weekends and holidays).

Cons

Costumer service! The last 3 times I called they were no able to figure out how to fix my problem, so they said they would escalate it to the engineer team and call me back the next day. the NEVER called me back.

Review Source: Capterra
 


November 2017

November 2017

Very complete software option for activity operators, great support, and very easy to use.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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One software that handles many of the tasks necessary to handle the management of my business.

Pros

It automates quite abit of tasks for operators, easy to use, many features available to increase efficiency. Competitive processing rates, great support team.

Cons

Since they continue to add features, there are bugs here and there. Some of the features, seem to be very helpful, but they do take some planning in order to implement.

Review Source: Capterra
 

Captain from San Juan Island Whale & Wildlife Tours

October 2017

October 2017

Peek has a great product and great service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Functionality
Product Quality
Quality
Value for Money
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Pros

Peek's software works great for me, and they have excellent customer service.Customer service agent is fantastic and is always there to help even if he's on vacation!

Review Source: Capterra