Peek Pro Software


 

Peek Pro is a cloud-based solution for tour and activity operators of all sizes.

The software helps activity operators by providing their websites with an online booking management engine and centrally manages online, offline and third-party reservations.

The software also allows users to create customized reports, track website analytics, manage referral channels and more.

Peek Pro allows for walk-ins, up-selling or cross-selling products and add-ons. Seats and equipment are allocated automatically at the time of booking. The software also provides real-time syncing, which helps users manage overbooking and cancellations.

Peek Pro users receive automatic reminders and follow-up emails. Users can also use the review collection tool to capture details of tours.

 

Peek Pro - Schedule
 
  • Peek Pro - Schedule
    Schedule
  • Peek Pro - Booking details
    Booking details
  • Peek Pro - Guests booked
    Guests booked
Supported Operating System(s):
Web browser (OS agnostic)

505 Reviews of Peek Pro

 

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Software Advice Reviews (4)
More Reviews (501)

Showing 1-4 of 4

Al from Music City Dream Cars
Specialty: Amusement Park
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

Most unprofessional experience I have ever encountered.

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Cons

Horrible, really nonexistent customer service. They never fulfilled any of their original guarantees. I had to build items myself when they simply ignored me after purchase. Their system is convoluted and funcition very poorly with little to no ability to customize.

Review Source
 
 

Vee from MindEscape
Specialty: Amusement Park
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Love peek-pro! 6 months customer

Ease-of-use

Functionality

Product Quality

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Value for Money

Love it!

Pros

I love everything about the peek pro system!
we originally signed up with zozi which we liked, and were part of the acquisition. Naturally, we were weary, but the team was more than helpful during the transition and after

Cons

i would love to have more native integration with external systems (Yelp, Tripadvisor)
anything else will be nitpicking

Review Source
 
 

Annabelle from Miami Watersports
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

WORST online booking

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Honestly, their team is incompetent and definitely won't make your business any of their worries. I have used Peek for a couple of years until I couldn't take it with their lack of professionalism and finally switch with FareHarbor as my online booking and couldn't be happier of this decision!

Pros

We were one of their first customers. They were good the first few months and on top of everything but after the first year it was the end of the world!

Cons

They barely reply to their email or return phone calls. Their customer service is HORRIBLE. They are not professional at all. Their chargeback department is the worst one ever. They have lost every single of my chargeback even thought I have ALWAYS provided them of: a copy of the credit cardholder driving license, signed waiver, completion invoice...and proof that the customer came to our facility and used our services. Customer support representative has no idea what they are doing andthey will be getting back to you once a month when they feel like it! Nobody in this company will take care of your business.

Review Source
 
 

Scott from Adventura
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

The Worst Reservation Provider

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Avoid this company at all costs.

Pros

Not a single positive thing to say. That I no longer have to use it or depend on their customer support, I suppose that is a positive. The sudden acquisition of ZOZI was a terrible experience for account holders. The service provided by Peek was so bad, we finally had to just cancel the account and rebuild our entire reservation system in the middle of peak season.

Cons

The acquisition of Zozi by Peek was a disaster for Zozi account holders. The customer service was terrible from the very first go.
Role: I'm the administrator; I'm on the team that set up, implemented, or customized this product

 
 
 
Showing 1-20 of 501

Brian from Charleston Cavalier Tours
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2018

April 2018

Great customer support. Powerful platform with many options. Team is patient and supportive.

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Value for Money

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Value

A key part of my business, it allows me to have a tour calendar and conduct sales. Has advanced options that I know will use in the future as business grows. Good back end options to expand with optimization and marketing.

Pros

Does what is says on the box, plus many added features for specific tour operators. Has a cool resource management feature. A lot of stuff on the back for adding features, tracking and marketing. The customer support team is very helpful and always available.

Cons

Interface is a little old fashioned. Some of the updates are not for my specialties, but appreciate the needs of other tour operators. Customer interaction screen could be nicer.

Review Source: Capterra
 

Lech from DesignTbl

April 2018

April 2018

Peek is relatively simple and well-designed...when it works. App failed during our rush period.

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Pros

It's straightforward to use and has a lot of helpful features. It also has an attractive design that blends in fairly well with our website.

Cons

The app failed (caused by an update) right in the middle of our rush period, which meant my employees did not have the information they needed to check in guests.

Review Source: Capterra
 

Leslie from The Lost Trails

April 2018

April 2018

Excellent customer service / very helpful

Ease-of-use

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Value for Money

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Pros

Ease of use for my customers/ website has a great online presence / My company can easily change availability of time or day

Cons

Disputes take too long to be handled / Statement payouts take more than one day / other then that all is good

Review Source: Capterra
 

Oscar from Inxpiria / Passus Liberi

April 2018

April 2018

The greatest thing that could ever happen to my company!

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Value for Money

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Pros

It's a problem-solving, time and money saving solution. Very easy to use and very helpful in all areas. It keeps me fully organized so I can really start to grow as a company. The customer service is just the best.

Cons

PeekPro basically has solved most of the problems and situations when it comes to managing a tour operator company. There's a couple of areas that we have already requested in order to grow even faster. The good thing is that they're always working on updating the system to solve those issues.

Review Source: Capterra
 

Dustin from Idaho River Adventures

March 2018

March 2018

Support and Staff is Amzing

Ease-of-use

Functionality

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Customer Support

Value for Money

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Pros

As someone who is not the biggest 'computer whiz', I was hesitant to jump on the online booking trend.

The availability and willingness of Peek's support staff to help us with our every need has been amazing. They are always there when we need them and are friendly and ready to help.

After a few weeks of using the system I found it easy enough that I rarely need to call in anymore, but it's nice to know they are always there.

Cons

Re-sellers and channels were a little complex, but the support team was able to help me get to where i needed to be.

Review Source: Capterra
 

Max from Law Practice

March 2018

March 2018

If you have an equipment-rental based business, I strongly discourage you from choosing this system.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Pros

Peek seems to work fine for businesses that are activity-based systems (meaning, specific guided and scheduled activities).

Cons

If you have an equipment-rental based business, this software WILL NOT WORK for your business. My partner and I spent months researching software solutions, accepting Peek, and then getting the online booking platform set up. But once you get into the final details, it becomes apparent that many of the features advertised by Peek (and promised by their representatives) are not compatible with rentals - including waivers, the POS checkout system, etc.

Review Source: Capterra
 

Brad from Sail Peoria
Number of employees: 1 employee Employees number: 1 employee

March 2018

March 2018

Peek Pro allows you all the control you want to run your business like only you know best!

Ease-of-use

Functionality

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Support

Online booking for my customers. A greater majority of my customers prefer to do online booking rather than calling to schedule.

Pros

Peek Pro allows you to customize the customer experience to meet their demands while allowing you to run your business the way only you know what's best. I've tried other touring software that has looked good from their sales pitch, but THEY tell YOU how things are going to work regarding the customer experience. Wrong answer....

Cons

Their software is not as user friendly as I would like. I'm a business man with a small amount of knowledge about HTML editing. Thankfully, they are always very willing to help!

Review Source: Capterra
 

Alana from Antique Yacht Collection
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

Mobile app way to basic

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Pros

The best part of the peek pro software is the the company passes the charge forward to the customer so the business does not have to pay for each transaction

Cons

I found this software to be very unintuitive, making refunds could often be confusing and the mobile app was so basic it was hard to get work done.

Review Source: Capterra
 

Benjamin from Cocoa Kayaks of Hershey

March 2018

March 2018

PeekPro's booking system freed a lot of time for other priorities. Our customers find it easy too!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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More time to focus on other tasks, in turn this makes me more relaxed.

Pros

The online booking system is mobile friendly, allowing owners and customers access to what they need to know wherever they are. Our ability to modify several aspects of any rental trip allows us to continue our creative and customized events. PeekPro is always trying to improve, they utilize feedback form partners.

Cons

Unable to offer a direct link to our PeekPro schedule to a publication. Instead the publication had to use a long web address. Unable to Blackout an entire month at once. Unable to just sell "add-ons" like a T-shirt or gift certificate without doing a booking.

Review Source: Capterra
 

Cedric from All About You Luxury Wine Tours

March 2018

March 2018

Peek is great for our customer experience

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Quality
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Pros

I really enjoy how easy it is for customers to click the booking button from my website that launches peek. Once that booking widget pops up it is very easy for customers to select tours and tickets and checkout.

Peek is easy to use and its very easy to go in and change things around. It's going to explode in the coming months and we are expecting even higher traffic and even more bookings thanks to Peek!

The support staff really made me feel like family. The process was easy!

Cons

Re-seller function is complicated. However after sitting down with a support rep they were able to walk me through how to set it up and i understand it much better now.

Review Source: Capterra
 

Robert from Savannah Hauntings Ghost Tour

March 2018

March 2018

Peek is generating more business for me then every before

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Quality
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Pros

I am enjoying the Peek system very much! Peek is generating more business and paying me deposits on time every day as these bookings come in. I like the fact that customers are able to pay directly online, through my website. It saves a lot of time and automates the process that way.

Peek is also sending business our way from their website, which has been a huge help. Its very convenient for the customer to be able to easily book tickets online. And by having Peek installed, it has generated a lot more clicks and conversions!

Cons

Sometimes when you call into the support line you may have to wait 5 minutes before someone picks up. But once they do the take care of you and help get your issues resolved.

Review Source: Capterra
 

Eric from Sunset Ranch Hollywood

March 2018

March 2018

Been with Peek fora few years and plan on staying

Ease-of-use

Functionality

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Customer Support

Value for Money

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Pros

They involve us heavily in the development and feedback processes of new features. It's been nice to see the product grow through these sessions, and involving us in these sessions makes us feel important and heard.

Product aside, the customer service has been exceptional, and there's always someone available on the weekends when we're the busiest.

Cons

Although they have 24 hour service, sometimes on the weekends we may have to wait on the line for 10 minutes before someone answers. But once we have someone on the line the service is amazing.

Review Source: Capterra
 

Kristy from FastKart Speedway

March 2018

March 2018

This product is very easy to use but has some bugs to t that I don't are for

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Pros

I like that it can track bookings and auto send a email to the customers. It saves my employees from having to manually send emails. It also allows the customer to wright a review.

Cons

That someone can book over another booking unless your employee clicks the booked out button. We have had double bookings show up at the same time because of this.

Review Source: Capterra
 

Dave from Alder Creek Kayak and Canoe

March 2018

March 2018

Great Rentals Platform

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Pros

We use Peek for rentals. The fact that we can use Peek for guided trips, combined with reporting is great. The way our book now buttons overlay on our website is nice. A bonus is how they help with TripAdvisor review collection - in this day and age the value of that stuff can't be overstated.

Cons

Peek has so many reporting options that it was confusing at first, but their Partner Support team helped me understand each one and now I use them all the time!

Review Source: Capterra
 

Eric from Vallarta Eats Food Tours

February 2018

February 2018

Good product, have been with them for a while now, very happy with product.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Usability
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Ease and support.

Pros

Fairly easy to use and figure out. Customer service is helpful and solve our problems or questions fairly quickly.

Cons

I would love to be able to brand the calendar on the booking part of the widget, so it matches our branding better.

Review Source: Capterra
 

Lori from Captured LV Escape Room

February 2018

February 2018

I have been very pleased with Peek. They have been able to add features that we needed.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Pros

Reliability
Speed
Shopping Cart Feature
Easy to Read Reports
Quick Navigation throughout the site

Cons

We cannot customize the gift card page. If we were able to customize the page more I do believe our sales would have been greatly increased.

Review Source: Capterra
 

Tamara from Garibaldi Charters

January 2018

January 2018

Great product, great service

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Product Quality

Customer Support

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Pros

Excellent customer service. I love being able to ask questions any time (especially the chat feature).

Cons

Lacking a few features that would make it easier to set and change schedule availability, but I understand they are working on a few changes that would make it easier.

Review Source: Capterra
 

Gon from Baja Adventure Co.
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

Very Happy with Peek Pro, Highly recommended!

Ease-of-use

Functionality

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Value for Money

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Better control of my business.

Pros

Great customer service, ease of use and beautiful user interface for customers. Easy integration. Pricing is very accessible and flexible depending on your needs.

Cons

The software is lacking some features found on other software such as rezdy , There are walkarounds to this problems and the staff has been very helpful trying to sort these problems out. Like most software, it does have some bugs. However support is great and they try to do their best to solve this problems.

Review Source: Capterra
 

Sandra from BBA Bubbleball
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2018

January 2018

Everyth ing at your fingertips

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Product Quality

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Value for Money

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Pros

Easy to use. Great customer service.
The go through the service with you step by step to make sure you are taken care of.

Review Source: Capterra
 

Joshua from fastkart indoor speedway

January 2018

January 2018

great for what it needs to do

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Value for Money
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Pros

this makes it really convenient for business, help assure that there is no money lost and helps with reserving so there is no confusion

Cons

i think navigation could be easier and specifications on some things could get worked out and alets for issues and reservations could be more accurate

Review Source: Capterra