Peek Pro Software


 

Peek Pro is a cloud-based solution for tour and activity operators of all sizes.

The software helps activity operators by providing their websites with an online booking management engine and centrally manages online, offline and third-party reservations.

The software also allows users to create customized reports, track website analytics, manage referral channels and more.

Peek Pro allows for walk-ins, up-selling or cross-selling products and add-ons. Seats and equipment are allocated automatically at the time of booking. The software also provides real-time syncing, which helps users manage overbooking and cancellations.

Peek Pro users receive automatic reminders and follow-up emails. Users can also use the review collection tool to capture details of tours.

 

Peek Pro - Schedule
 
  • Peek Pro - Schedule
    Schedule
  • Peek Pro - Booking details
    Booking details
  • Peek Pro - Guests booked
    Guests booked
Supported Operating System(s):
Web browser (OS agnostic)

485 Reviews of Peek Pro

 

Start your review of Peek Pro

Click to start
https://www.softwareadvice.com/hotel-management/peek-pro-review/
Software Advice Reviews (3)
More Reviews (482)

Showing 1-3 of 3

Vee from MindEscape
Specialty: Amusement Park
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Love peek-pro! 6 months customer

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Love it!

Pros

I love everything about the peek pro system!
we originally signed up with zozi which we liked, and were part of the acquisition. Naturally, we were weary, but the team was more than helpful during the transition and after

Cons

i would love to have more native integration with external systems (Yelp, Tripadvisor)
anything else will be nitpicking

Review Source
 
 

Annabelle from Miami Watersports
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

WORST online booking

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Honestly, their team is incompetent and definitely won't make your business any of their worries. I have used Peek for a couple of years until I couldn't take it with their lack of professionalism and finally switch with FareHarbor as my online booking and couldn't be happier of this decision!

Pros

We were one of their first customers. They were good the first few months and on top of everything but after the first year it was the end of the world!

Cons

They barely reply to their email or return phone calls. Their customer service is HORRIBLE. They are not professional at all. Their chargeback department is the worst one ever. They have lost every single of my chargeback even thought I have ALWAYS provided them of: a copy of the credit cardholder driving license, signed waiver, completion invoice...and proof that the customer came to our facility and used our services. Customer support representative has no idea what they are doing andthey will be getting back to you once a month when they feel like it! Nobody in this company will take care of your business.

Review Source
 
 

Scott from Adventura
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

The Worst Reservation Provider

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Avoid this company at all costs.

Pros

Not a single positive thing to say. That I no longer have to use it or depend on their customer support, I suppose that is a positive. The sudden acquisition of ZOZI was a terrible experience for account holders. The service provided by Peek was so bad, we finally had to just cancel the account and rebuild our entire reservation system in the middle of peak season.

Cons

The acquisition of Zozi by Peek was a disaster for Zozi account holders. The customer service was terrible from the very first go.
Role: I'm the administrator; I'm on the team that set up, implemented, or customized this product

 
 
 
Showing 1-20 of 482

Joshua from fastkart indoor speedway

January 2018

January 2018

great for what it needs to do

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

this makes it really convenient for business, help assure that there is no money lost and helps with reserving so there is no confusion

Cons

i think navigation could be easier and specifications on some things could get worked out and alets for issues and reservations could be more accurate

Review Source: Capterra
 

Kristy from FastKart

January 2018

January 2018

I like that our customers can now book online and pay in advance

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Allows us to see a calendar of events for the day, week, month. Our customers can now book online and pre pay for there events.

Cons

Customer support is a little delayed. I had IM them and the guy said he was looking into my issue and didn't respond for over three hours. I think that was his way of moving on to other customers.

Review Source: Capterra
 

Chad from Diving Bell Scuba
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

Has been a great experience working with Peek.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I am able to offer online booking and easily keep track of all my bookings and payments in one place.

Pros

Peek did a great job of setting up the software and teaching me to use it. They did all the work to get my website running with their software and spent time making sure I was happy and new how to use the software. I like the customer service they have and so far the software has exceeded my expectations.

Cons

They don't currently allow for multiple days of bookings which would be helpful in my business but they tell me they are working on that.

Review Source: Capterra
 

Quincey from Bridgewater Marina
Number of employees: 11-50 employees Employees number: 11-50 employees

January 2018

January 2018

It's Been Great!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Support is great.

Pros

The support at PEEK is fantastic. We are coming from another company where the support was lacking. The engineers have been nothing but helpful and the platform has been flexible.

Cons

We are still waiting on some features, but I'm confident they are going to come through for us. Not much to complain about

Review Source: Capterra
 

Lori from Arizona iNG Tours
Number of employees: 1 employee Employees number: 1 employee

December 2017

December 2017

Service is courteous and prompt

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It handles a lot of details I don't have time to handle.

Pros

I have been using it for about 1 year now and have not had any glitches. Questions are always answered promptly and reps are always courteous and helpful. I also love the fact that I don't need to pay unless I get paid first. I could not do what I do without this option!

Cons

Like I said there have been no glitches. I would like a payment option for larger tours as opposed to a deposit and final payment, but it is my understanding they are working on that.

Review Source: Capterra
 

Kari from NCGC

December 2017

December 2017

Untrustworthy and unresponsive

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Cons

We have made many efforts for two months now to reconcile a mistake on the part of Peek who failed to make deposits into our account for over a month due to an accounting glitch. We have called, emailed, messaged and received no explanation. An accountant has been paid, by our organization, for many hours of work trying to research what could account for the dollar amount of the deposits. This is what we have hired Peek to do.
Customer service has been unresponsive and after two months of trying to reach out, we are done. I do not recommend this software to anyone. It has been one problem after the next for our organization.

Review Source: Capterra
 

Kerri from Wahoo! Adventures

December 2017

December 2017

I was a ZOZI customer, so I am impressed with chat and phone support when I need help!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We were able to register 560 people for our Haunted Tours in just 10 days!!! We could never have done that in the past, plus getting people checked in was super easy.

Pros

How quickly our customers can get registered with just a few clicks. Able to make changes very quickly and on the fly. Looking forward to trying the kiosk feature in the future.

Cons

Not always intuitive to use. Like using "products" instead of "activities" and why the calendar doesn't open right to the current week. Embedding photos and links into emails aren't always easy. I'd also like to embed the waiver and have it signed at the time of registration.

Review Source: Capterra
 

Korie from Bethlehem Carriage Company

December 2017

December 2017

Smooth use.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

What I like most about the software is what it offers the customers and the follow up emails. I like how it saves all the half way bookings with a follow up email. Better than Fareharbor

Cons

What I like least about this software is often when I call in customer support I am on hold forever and the message says I'm next in line. They never pick up and I could be next in line for over a half hour

Review Source: Capterra
 

Pierre from Redwood Ramblers

December 2017

December 2017

Fairly easy to use. Hard to implement rules without customer support.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Price is great. Once it's set up, it works pretty efficiently. Scheduling is straightforward and simple. Able to work offline. Fairly seamless with issuing customer communications.

Cons

Some of the setup is not intuitive, especially when creating new rules for implementation. I have to get customer service to help me set it up. Can also be slow sometimes.

Review Source: Capterra
 

Jo-Anne from Fraser River Safari
Number of employees: 1 employee Employees number: 1 employee

December 2017

December 2017

We set up PeekPro about a year ago and never looked back.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to use...keeps evolving and adding features
Automated emails
Looks great
Easy for the customer to use also.

Cons

I find the accounting side a bit difficult. The deposits are difficult to balance on the accounting side. I find they do not quite equal the amount that deposits into the account.

Review Source: Capterra
 

Melissa from San Francisco Bay Boat Cruises
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

The customer support is my favorite part of working with Peek

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Saving hours a day! My customers get responses from "me" automatically. In the past I had to do it all manually myself.

Pros

The software has saved me tons of time and fuss. Plus if I need help, I can get it right away. Also, I have ideas of special things I want to do for my customers and Peek team members help me figure out how to implement them within the software framework.

Cons

When I reschedule a guest in PeekPro to a different date and event, the guest does not receive an immediate email indication that the change was made.

Review Source: Capterra
 

Robert from The Chocolate Chef

December 2017

December 2017

I really enjoy using Peek to set up events for my classes. But it can be a bit confusing to navigate

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Integration with my website calendar, customr invoicing and tracking, ease of payment set up, I like the detailed modifications that can be made for each event and the ability to modify existing events easily.

Cons

I need a flow chart to create new events. It is great that the app is so configurable, but it is very confusing to navigate setting up new events and adding them to the calendar.

Review Source: Capterra
 

Ken from Channel Islands Dive Adventures

December 2017

December 2017

I was with ZOZI and Peek took them over so I didn't choose them but I have been very happy so far.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Lots of ways to use it to help increase my business and make my life simpler plus make the customer happy!

Pros

Lots of options for me to use as I learn how to use the software to get the most benefits out of it.

Review Source: Capterra
 

Oliver from VR Junkies - Jacksonville

December 2017

December 2017

Peek has been a great addition to my Virtual Reality business.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Peek has been a great addition to my Virtual Reality business. As the sole owner and proprietor, I rely on Peek's convenience to keep things running on schedule.

By integrating with Google calendar, I get notifications before each upcoming booking. The POS system also makes it incredibly easy to manage walk-up customers.

Cons

There are times that integrating calendars can be tricky for me, but after a few tries I was able to figure it out. Now all my calendars are synced!

Review Source: Capterra
 

Carl from Fish Finders Private Charters
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

This software makes life easier and converts more sales.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I can run my business sales more automated and spend much less time on the phone. This software brings my business up to date and into the mobile and electronic marketplace.

Pros

I like that I can run and even configure the software from my phone in the field. I like that I can receive text confirmations and even confirm or decline reservation requests with a quick text code reply.

Cons

Scheduling time off for a resource or guide is tedious. I need to either cancel an entire chunk that I scheduled (I usually schedule a month or more blocks) OR I need to go into each activity one at a time and remove the resource or guide for every day and every activity that the guide or resource is not available. It would be MUCH easier and faster if I could just enter a date range to make a resource or guide unavailable and would take a few minutes rather than a half hour or more to schedule a vacation or illness for guide. I have made this feature request many times as I'm sure others have but obviously must be very challenging feature to add.

Review Source: Capterra
 

Jessica from Big Red Pedal Tours

December 2017

December 2017

Love Peek Pro! It has made running my business so much easier.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Automation of tour bookings on the calendar, ease of use (it's very intuitive), customer support is top notch!

Cons

That tour reviews aren't being shown publicly on our website.

Rerouting of reviews of 4/5 or higher to Yelp or TripAdvisor is no longer possible. Though we are grandfathered into this feature based on when we signed up for Peek, I have to go through customer support every time I want to make a change to what page our reviews are being rerouted to, which takes time. Wish we could go back to how quick and easy this could be edited.

Review Source: Capterra
 

Sean from Red Herring Escape Rooms

December 2017

December 2017

Good system, but lacks a lot of functionality we had with a different system (Zozi Advanced).

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Bundles has been very useful! Although, if the customer is paying later, you then have to cancel and re-bundle the activities when they do pay or have separate payments which is annoying. The reports are also nice. Splitting payments by ticket.

Cons

Biggest con is the lack of features. You can't split payments in the app. You can't split payments by cost (although by ticket is nice!). You can't apply a discount code after someone has already booked. You can't apply a code to a specific ticket type. In our community, people love booking last minute (under an hour), but the system only allows an activity to be booked 1+ hours in advanced or right up to the activity. Our activities are time sensitive and we don't want people booking under 30 minutes because there wouldn't be enough time for people to arrive and start on time. We'd like there to be an option of being able to book up to '30 minutes' (at least) before an activity starts. Also, we'd like to be able to close out 1 or more activities after at least 2 or 3 have been booked. As of right now, we can only close out the rest of our activities after only 1 activity has been booked. Finally, there is no way to create gift cards codes for a physical gift card. We have physical gift cards that customers can purchase in-store, but we have to set it up like a discount code instead of a regular gift card which ultimately messes with taxes.

Review Source: Capterra
 

Chris from The Pint Cycle

December 2017

December 2017

I started utilizing Peek Mainly because of their pricing options. I have been impressed so far.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Quick payouts, reporting functions, auto email generation capabilities, coupon generation capabilities, and calendar syncing.

Cons

The ability to change and copy tour products is clunky and time consuming. The lack of 24/7 live chat support is sometimes frustrating.

Review Source: Capterra
 

Andrea from Taste Bologna
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2017

December 2017

I like peek, it's easy to use and offers quite good customization.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

- Automatic mail
- Resources manager
- Option in creating the activities
- App is great

Cons

- No possibility to add costs (other similar software offer it)
- No good track of the funnel
- Not great customization for email

Review Source: Capterra
 

Patrick from Premium Transportation

December 2017

December 2017

We joined Peek very early on because they offered the least complicated UI we could find.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

When we ask for a new feature, it's usually already in the works, and implemented in a matter of months. Timing wise it feels like the platform is growing with our business.

Cons

New feature communication is limited at best. Chat support can be spotty, most recently I showed chat support how to do what I was asking them to help me with.

Review Source: Capterra