Peek Pro Software


 

Peek Pro is a cloud-based solution for tour and activity operators of all sizes.

The software helps activity operators by providing their websites with an online booking management engine and centrally manages online, offline and third-party reservations.

The software also allows users to create customized reports, track website analytics, manage referral channels and more.

Peek Pro allows for walk-ins, up-selling or cross-selling products and add-ons. Seats and equipment are allocated automatically at the time of booking. The software also provides real-time syncing, which helps users manage overbooking and cancellations.

Peek Pro users receive automatic reminders and follow-up emails. Users can also use the review collection tool to capture details of tours.

 

Peek Pro - Schedule
 
  • Peek Pro - Schedule
    Schedule
  • Peek Pro - Booking details
    Booking details
  • Peek Pro - Guests booked
    Guests booked
Supported Operating System(s):
Web browser (OS agnostic)

421 Reviews of Peek Pro

 

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Software Advice Reviews (1)
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Showing 1-1 of 1

Scott from Adventura
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

The Worst Reservation Provider

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Avoid this company at all costs.

Pros

Not a single positive thing to say. That I no longer have to use it or depend on their customer support, I suppose that is a positive. The sudden acquisition of ZOZI was a terrible experience for account holders. The service provided by Peek was so bad, we finally had to just cancel the account and rebuild our entire reservation system in the middle of peak season.

Cons

The acquisition of Zozi by Peek was a disaster for Zozi account holders. The customer service was terrible from the very first go.
Role: I'm the administrator; I'm on the team that set up, implemented, or customized this product

 
 
 
Showing 1-20 of 420

Joseph from Breakout Brownwood

September 2017

September 2017

We are excited to see Peek in action!

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Pros

We were using a different booking provider until Peek took over their service. At first we were hesitant and concerned about the transition, but the onboarding process was very smooth. The personal service that Peek provided my business helped alleviate any concerns that we had. As we continue to train in the product, we find that it matches our expectations as a service. We are looking forward to our opening season with Peek to see the online booking service they offer in action, and are excited to use the system when we go live.

Source: Capterra
 

Cole from FlyOCNJ Parasail
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

Works well, when it works.

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Pros

Peek was easy to use and packed with features. They are also constantly innovating and incorporating new features to help expand your business, simplify your booking flow, and ultimately increase your profits.

Cons

Too often with peek I experienced issues with reliability. Sometimes credit card processing wouldn't work, sometimes waivers wouldn't, sometimes the app wouldn't work, sometimes the web app wouldn't work, etc.... When it worked, it worked great! But reliability was an issue as recently as 2016.

Source: Capterra
 

Lee from Xscape Factor - Escape Rooms Fayetteville NC

September 2017

September 2017

I recommend Peek Pro to other businesses in our community.

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Pros

Peek Pro allows us to do more with our business. Our business offers some activities that are done outside of the office or some that need to be tailored to the customer's needs such as team building exercises. Peek Pro makes it easy for us to tailor these activities and book them quickly. Our guest now have more options when it comes to their bookings and its very easy for them to navigate and book their appointments. The customer service has been great, and the setup team was very thorough and easy to work with. I would suggest any business in our community to use Peek Pro for their online booking software.

Cons

We do request an easier way for us to display our deals that are set on the "advanced pricing" section. Currently, we have to set it in the description box of our activities, but it would be great for a more automated feature.

Source: Capterra
 

Laurel from Asheville Salt Cave

September 2017

September 2017

Peek Pro continues to meet our business needs!

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Pros

Peek Pro has great customer service definitely the best of any software we've ever used! We love that we have one person who really knows our business and handles all our questions. They are super receptive to feedback, and also creative with meeting our needs even when resources are limited. Peek Pro has taken loads off our front desk with getting clients scheduled online and saved us so much time. Their front-end system is easy and intuitive for the client to use on desktop or mobile, and the back-end is easy for staff to navigate and understand quickly and easily. Peek Pro is incredibly customizable for our specific business needs while we continue to grow and expand as a business.

Source: Capterra
 

Mike from Stillwater Ghost Tour

August 2017

August 2017

Peek Pro is the best system I've used so far for my business!

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Pros

Peek Pro has a great setup for the mobile calendar. I have received all of my payments on time and without any issues. I have multiple locations with my business, and I wish that they had a way to view all locations with a single report. However, the reporting does help me when it comes to expenses and taxes. I also enjoy the taxes and fees being charged up front¿my customers have given zero complaints on that.

The system is easy for my customers to use and they are able to use it without confusion. Though I feel like I could have done without the additional cost for training, the customer service department is great. They are nice and easy to work with. Peek Pro is the best system I've used so far for my business.

Source: Capterra
 

Jessica from Escape Room Catalina

August 2017

August 2017

I'm enjoying my time using Peek!

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Pros

Peek has been easy to use so far! I don't have any complaints using the system. If I do, I've always been able to contact Peek's Partner Support. Their features are useful and I like that we're notified when we get an online booking. Overall I have been enjoying my time using Peek.

Source: Capterra
 

Ricky from The Room Tampa

August 2017

August 2017

I look forward to building a working relationship with the people at Peek

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Pros

I'm very happy with Peek thus far! Everything from the customer service to their in-depth features are very helpful. As for the features, the report feature is the one that I use a lot and find very useful. With this feature I can determine when my activities are being scheduled, what the best grossing activity is, and when the activity is getting booked. Overall, I am very happy with using Peek¿from the initial calls to the final installation. I look forward to building a working relationship with the people at Peek.

Source: Capterra
 

Robert from Emerald Isle Surf Lessons

August 2017

August 2017

This is the first time I've used a system like Peek, and I have no complaints!

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Pros

It's been easy to use Peek! This is the first time that I have used a system like this and have no complaints. When I, or my employees have any questions I've been able to contact Peek through either their Partner Support or my current contacts to talk the issue through and resolve it. One of my favorite features are the notifications that my employees receive. When we have an online booking, our employees are able to get notification on when they will be needed. Overall I've been enjoying my time using Peek.

Source: Capterra
 

Jean from Whole Brew World

July 2017

July 2017

I love Peek's Split Payments feature

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Pros

Partner Support is very responsive and always there to any questions I might have. They are always there for me! The flexibility of Peek Pro is great. It took me a minute to learn a new system, but I love how easy it is to use! Split reservations is the one of cool features I¿ve used. Being able to split payments for a group activity makes it easy for each person to pay their portion!

Cons

I don't have any complaints or problems using Peek's software. If I do, I trust Peek's Partner Support Team to resolve them.

Source: Capterra
 

William H. from Way of Escape

July 2017

July 2017

Peek's customer service is great!

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Pros

Peek is easy to work with. They have great customer service, especially during the period when I was transitioning away from my old online booking partner.

Cons

I don't have any complaints using Peek's software. If I do, I can rely on Peek's amazing Partner Support Team to answer any questions I may have.

Source: Capterra
 

Ted from The Haunted Galena Tour Company

July 2017

July 2017

Peek works wonderfully!

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Pros

Peek's system works wonderfully for us! It is so easy for us to manipulate and for our customers to book on the front end. We really like the capability to book out activities for bad weather and having all finances in one place.

Source: Capterra
 

Andrew from Raid the Room

July 2017

July 2017

Peek's multi-location feature is so convenient!

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Pros

Now that we have four locations, we really enjoy using Peek's multi-location feature. I like that I can blackout certain times so I can guide different room locations across the day!

Source: Capterra
 

Rosa from Crater Lake Trolley

July 2017

July 2017

Peek is user-friendly on all ends!

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Pros

Peek makes reservations simple and straightforward for us and our customers. We love that Peek does most of the work.

Source: Capterra
 

John from The Rustic Brush

July 2017

July 2017

Peek's mobile app helps me grow my revenue.

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Pros

The support staff from Peek has been fantastic in responding to anything that I need help with. The mobile app is instrumental in helping to increase revenue, thanks to the simplicity of in-store add-ons.

Source: Capterra
 

Ward from Northwest Classic Daysailing

July 2017

July 2017

Peek saves me lots of time!

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Pros

I really appreciate Peek's 24/7 Partner Support. They are always on point and respond right away. The mobile app is really simple and easy-to-use. It saves me time that i would have to spend on my desktop!

Source: Capterra
 

Noah from Boise Brews Cruise

July 2017

July 2017

Peek's mobile app saves me time!

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Pros

The mobile app is super convenient and helpful because it allows me to run my business from anywhere. I've been doing a lot of traveling and the mobile app has saved me a bunch of time. Overall, the look is great and having the ability to adjust questions or make any changes I want is really easy. I love the waiver system, it has certainly provided me a lot of peace of mind.

Source: Capterra
 

Brad from Ole Covered Wagon Tours

July 2017

July 2017

I am confident with Peek!

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Pros

Peek has been very helpful for my business! The technicians there are wonderful and the employees seem genuine in their aid. Peek's Partner Support and Sales reps were able to teach me to navigate the Peek Pro app on my iPad -without seeing a thing! With Peek's 24/7 support, I feel confident that I'll be taken care of whenever a problem should arise. For businesses that aren't as in-tune with modern technology, it's amazing to be helped without feeling rushed. Thank you, Peek!

Source: Capterra
 

Matt from Bumper Balls- LA

July 2017

July 2017

Peek is quick to answer questions

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Pros

Peek's staff is very helpful, and their Partner Support Team is quick to handle any concerns or needs I come across. I get a lot of bookings offline, but Peek's system is great to catch the bookings that come through my website.

Source: Capterra
 

Randy from Emerald Charters

July 2017

July 2017

Peek has all the features I need to run my business.

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Pros

Everything has been so great! Peek has an amazing team and everyone is super helpful. Our on-boarder set everything up quickly. When I need any help, Peek is super responsive.

Shark Diving requires advanced divers to use their common sense. Peek's booking flow allows me to ask custom questions that ensures my customers confirm the requirements for diving. The custom manifest also allows me to easily pull the report and send off to the Coast Guard for a quick confirmation, check-in and departure.

I also often run my business on-the-go and use the mobile app. Peek has a user-friendly mobile app that allows me to take reservations easily, see what's running for the day and make adjustments as necessary.

Source: Capterra
 

Gudelio from Mayans' Explorers

July 2017

July 2017

Peek has it all

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Pros

Peek's back end system is easy for both of us to use, and intuitive for clients on the front end. Peek is also quick to setup and has a fantastic customer support. Overall, we love Peek because it's user-friendly, has an attractive interface, easy to implement and configure, and comes with great customer support. We always get answers and help with our questions usually on the same day!

Source: Capterra