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RMS Cloud vs SiteMinder
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Ease-of-Use
4.2 / 5
4.1 / 5
Value for Money
4.3 / 5
3.9 / 5
Customer Support
4.5 / 5
3.6 / 5
Functionality
4.3 / 5
3.9 / 5
Last Review Written
December 10, 2024
August 27, 2024
Pros/Cons
Pros
- The Help you actually receive @ the help desk. They are always polite, helpful and follow through with calling you back if need be.
- The triggered correspondence and ability to send SMS to our in house guests are great features. Some of the reports are very helpful.
- Clean screen and in and out screen are easy to view and understand what is happening in house. Fairly user friendly and I like how their are multiple ways to do one thing.
Cons
- It stays stuck on somewhere in Florida, which is frustrating when you try to tell the weather to a guest.
- There is nothing that I can condider that I am unhappy with or does not meet my needs.
- Not being able to tokenize something and pre auth at the same time. Looks bad when swiping guest card twice.
Pros
- SiteMinder is a very good product and is nice and simple to use. Their support staff are always helpful whenever I call them.
- The website templates are also great, ease to use and fast. Its a tool that does what is meant to, helps you save time and helps you sell more.
- The support for new set-ups is amazing and couldn't be better. From the technical part like developments and features we would be happy for some update of what is in the making.
Cons
- It displays the lowest starting price rather than the cost you are about to pay, it then displays the cost on the next step in tiny font which is very misleading.
- Lack of feature for membership, confirmation and unable to repush failed sync reservations.
- Customer Support is the worst I've ever experienced. I've had people from the support team being very rude and impatient on the phone.
Pricing
Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo & Screenshots
Product Demo
N/A
Advisor Recommendations & User Awards
FrontRunners
The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.
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Advisor Recommendations
Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.
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Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos
