SabeeApp Software

4.77 / 5 (26)

About SabeeApp


SabeeApp is a cloud-based hotel management solution designed for hotels, resorts, guest houses, hostels and serviced apartments. Features include guest relationship management, reputation management, housekeeping management, reservations management, online booking and more.

SabeeApp’s “FrontDesk” system provides users with a central calendar that features functionalities such as drag-and-drop reservations, group bookings, reservation splits, multiblock and more. The solution also helps users to automate procedures such as email creation, credit-card validation and room assignment.

Additionally, SabeeApp features a custom payment gateway and a booking engine that can be accessed via various mobile devices and supports integration with Facebook. Services are offered on a monthly subscription basis that depends on the type of accommodation and number of rentable units.

Support to users is made available via phone and email.



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Supported Operating System(s):

Web browser (OS agnostic), Windows 10

26 Reviews of SabeeApp

Average User Ratings

Overall

4.77 / 5 stars

Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(21)

4 stars

(4)

3 stars

(1)

2 stars

(0)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

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Showing 1-20 of 26 reviews

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October 2017

Cressida from Moville Boutique Hostel

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

October 2017

Easy to use, great customer support, SabeeApp has helped in growing our business.

SabeeApp has helped our business grow and I can now manage some aspects of the business from anywhere in the world because of the cloud based software.

Pros

I like that it is easy to use and easy to train employees in using it. I love that it is cloud based - even if I am out of the office I still have control of our reservations, if an employee is having trouble with a reservation I can go on my cloud, login and see the exact reservation they are talking about and help them overcome the issue from anywhere in the world.

SabeeApp has helped give me peace of mind as if I am away on business or holidays I can still see what is going on in my business as it is cloud based software.

I like that guests can have the choice of many different forms of payment ex. card, pay-pal, bank transfer and cash.

The Price Wizard is great and very easy to use, with a few clicks I can put our prices higher or lower depending on demand and easily create strategic prices.

I like that we can make special offers for the IBE although the link/text for the special offers could be larger as it is quite small text on the IBE and some people may not realise it is a link that takes them to our special offers page.

The reports are very helpful and the variety of reports are great - sales by month, week, year etc. and demographics of who are market are.

I love the channel manager with SabeeApp as it connects to our other online channels and syncs straight away! We are connected with Booking.com and Airbnb and we may now look into connecting with more because of how easy it is with SabeeApp.

Cons

I do not like that there is no spell check for example, if a typo occurs, the misspelled word is not recognized and not underlined red - I always have to check for any spelling errors which can be time consuming as the text is also very small.

I cannot seem to connect with my TripAdvisor review express, however this could be a fault on TripAdvisor's side.

The link/text for the special offers could be larger as it is quite small text on the IBE and some people may not realise it is a link that takes them to our special offers page.

Response from thePass of

Replied November 2017

Very glad to see that SabeeApp can help in your every day life! That's what we are trying to achieve :)

November 2017

Steven from Red Brighton Blue Hotel

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

November 2017

A great system, works very well, easy to use, good features, flexible & with excellent support

Excellent hotel reservations management & pricing productivity.

Pros

The basic functions we need to do to run the hotel are simple, easy, intuitive and executed with minimal clicks. Excellent to have the channel manager function so completely integrated into the system, it works very well and gives us good control. The system is fairly priced and the support is excellent both on a day to day level and also in terms of Sabee continuing to develop and refine the product. There's a healthy stream of new developments, innovations and improvements.

Cons

Very few cons, if any at all. There are a few minor tweaks to the core system that could be made to further improve it's functionality and flexibility, but we have confidence that Sabee with get round to addressing these in time.

Response from thePass of

Replied November 2017

Glad to see that you enjoy using SabeeApp! Development will continue and those few "tweaks" will be improved!

November 2017

Andrea from Town Hall Apartments

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2017

Flexible, user friendly system with helpful support :)

Pros

It's really easy to understand and use even for a new user. Price wizard is super but my favourite part is the Reports. You can check several financial and sales reports and daily or even yearly performance with comparison.
The team is really nice, they always have some great new ideas, features :)

Cons

The housekeeping dots in the calendar view are not so logical for me (for example after check in they shouldn't be in inspected status any more).
I'm not sure if it's possible but a standardized format for phone numbers would be great :)

Response from thePass of

Replied November 2017

Thank you for your review! Happy to see that you are satisfied with the work of our team. Some changes will happen soon regarding housekeeping so maybe you will find it more user friendly :)

March 2018

Claudie from maisonmeretmontagne/ PIMS BVBA

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

4.0

Functionality

4.0

March 2018

Sabee App is a great help and it is addictive.

Pros

The many functionalities, although I do not use many of them. The fact that you can easily see the facts and figures regarding your bookings. The fact that most of the time support is fast and accurate (very important for me)

Cons

The functionality in iPad and iPhone is not good when you want to type in for example letters. The cursor is in the wrong spot and you cannot see where and what you type. I would prefer (also) a scrolling year overview. I would like to be able to split ' services costs' for the different houses and not that service costs is the same for everywhere.

Response from thePass of

Replied March 2018

Dear Claudie, we're very grateful for your review! We will work hard to improve system usability on small screens. Possibility to create service based on the room type is already in our close future development plan, so hopefully we can make you happy very soon :)

June 2018

Lennard from Irota EcoLodge

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2018

Great software, greatly improved our hotel management.

Pros

- I like the integration of the IBE, the Channel Manager and the invoicing software in one package.
- Synchronisation through iCal is a big plus for us.
- Software is developing rapidly with many new features added frequently.

Cons

- Promised improvement/changes to software are not always delivered.

- Translation into other languages (in my case Dutch) is sometimes missing or with mistakes (e.g. when printing the check-in form).

- Design and feel of user interface is good, but of the Booking Engine, which is visible to potential bookers, could be improved

Response from thePass of

Replied June 2018

Dear Lennard, many thanks for your honest opinion. We do collect all notices of our customers, but we usually have a development plan for a year ahead so we have to keep it strongly or move with the development requests which are based on priority. So we have your ideas and we will reach out to them eventually :) We will do our best to improve with the translations and updating the IBE.

September 2018

Ricardo from Paso Del Sol

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2018

Very friendly System, customer support better than expected

it's been great, I love it, is not really complicated, for us as a very small hotel chain it works wonderful

Pros

Easy to use, web based, nice housekeeper app, awesome connection with airbnb, booking and expedia, booking engine is pretty good, paypal payments on the booking engine,

Cons

Not app for Android or iOS, not offline access.

Response from thePass of

Replied September 2018

Dear Ricardo, I am very happy that after all these years since you've been using the system, you still find it great and user friendly for smaller hotel. We will continue adding new features to bring you the best experience using our product!

September 2018

Fatma Zeynep from Myndos Hotel & Residence

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2018

User friendly

If we did not have Sabee our lives would have been miserable. It allowed us to manage our bookings without any mistake.

Pros

It is an excellent tool to manage the channels. It is very easy to use. We got trained to use it in a very short period of time.

Cons

There are times when the team changes the interface and it takes a little while to get used to it. It is very normal and since it is very easy to use we get ourselves adopted very quickly.

Response from thePass of

Replied October 2018

Thank you very much for you review! We are very happy to see that SabeeApp gives a big help at your business!

March 2018

Tara from Brody House Group

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

March 2018

I have found Sabeeapp to be one of the most useful pieces of software .

Efficient system - but for me mainly the reports.

Pros

It is simple to use - in fact one of the most understandable pieces of software I have used whilst at the same time performing a sophisticated function and producing relevant and useful reports. The support staff are amazing and so responsive and helpful. It is also very reliable - I trust Sabeeapp!

Cons

Honestly nothing - I have only good things to say about Sabeeapp. It has been easy for the team to learn and training is always readily available - so if there any problems they are easily solved with communication and training.

Response from thePass of

Replied March 2018

Much appreciate your nice review, Tara! Happy to have you as a member of our Sabee family <3

November 2017

Aiste from Bookinn B&B Vilnius

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

November 2017

Easy, comfortable, you can start using at once.

Pros

Cloud location, ready to use at once from any eletcronic device, variaty of functions, just monthly fee, no investment needed.

Cons

I am not sure about the booking engine layouy, maybe previous Inlikes better, app would be great, more possibilities for promotions silimar to most popular booking websites, poasibility to have guest reviews maybe.

Response from thePass of

Replied November 2017

Thank you for your review! Soon we will introduce the applications for your guests, which, we believe, will help a lot to communicate with your guests and deal easier with the whole reservation process.

March 2018

Yannis from Concierge Athens

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2018

SabeeApp is the best channel manager / pms that I have ever worked with.

Pros

User friendly interface, excellent support service, great two way connection with the main OTAs (booking.com / expedia / airbnb)

Cons

Calendar overview : You only get a grouped calendar overview (for all units) and for a selected period. It would help us a lot if we could see annual calendar for each unit/room type

Response from thePass of

Replied March 2018

Dear Yannis, very happy that you are satisfied with SabeeApp services and support team! :) There is always a way to improve so we will keep in mind your idea about the calendar!

October 2017