Snapfix

RATING:

4.72

(61)

About Snapfix

Snapfix is a mobile and web-based platform that uses photos, videos, messages and traffic lights to keep teams organised. With Snapfix, team members can instantly capture and report issues or faults, assign the tasks to appropriate personnel internally and gain full visibility into the progress of getting that problem fixed. It uses a simple traffic light system, allowing supervisors to see whether a task is in the red category (not started), yellow (in progress) or green (completed). Snapfix was initially built for the environment and building management industries but is designed to be used in any situation and can even be used personally for free. ...

Snapfix Pricing

FREE TRIAL VERSION: All Snapfix features for you to try for 7 days PROFESSIONAL: $999 (annual billing) or $99 (monthly billing) - 10 users/unlimited tasks with core functionality. BUSINESS: $1,999 (annual billing) or $199 (monthly billing) - 15 users/unlimited tasks with all features in Professional and additional features. ENTERPRISE: Custom pricing for additional use cases and features. Please contact Snapfix for the Enterprise pricing plan. Special offers available for hospitality, non-profit & education.

Starting price: 

$99.00 per month

Free trial: 

Available

Free version: 

Available

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Snapfix Reviews

Overall Rating

4.72

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

5

Value for money

4.5

Functionality

4.5

Showing 1 - 5 of 55 reviews

Adrian

Company size: 1,001-5,000 employees

Industry: Facilities Services

Review Source: Capterra 

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

September 2021

Great product

Positive experience so far and the software has good potential to support my business needs in multiple ways going forward.

Pros

The snapfix software is very simple and easy to use. The process is straightforward and the end results are clear and concise

Cons

No negatives so far as i have am only using it for a number of weeks.

Reasons for choosing Snapfix

It delivered the product i wanted more specifically

Declan

Company size: 51-200 employees

Industry: Hospitality

Time used: Less than 12 months

Review Source: Capterra 

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

September 2021

Snapfix @ Tallaght Cross Hotel

Very Positive, we were surprised how well some of our housekeeping and maintenance team engaged with the app (technology) and they feel it has been a great assistance to them.

Pros

Retaining Historic Data / Issues for Hotel Bedrooms and/or facilities throughout the property has been very beneficial. We can view trends that are occurring and track problems. Maintenance can review the problems, by location and/or category, and plan accordingly. Fire Walk application is very helpful, and removes the need for a separate app.

Cons

We haven't adequately used all of the features, including uploading essential Health & Safety Service/Maintenance plans to the app.

Reasons for choosing Snapfix

I remembered [SENSITIVE CONTENT] presentation at IHF meeting and with a previous Hotel Group. I heard good reports from other users.

Reasons for switching to Snapfix

Required a Maintenance App, and we were able to combine Fire Walks and Maintenance by using Snapfix

Response from Snapfix

Hi Declan, thank you so much for leaving such a positive and detailed review! We're delighted to hear how easily the housekeeping and maintenance teams have adopted Snapfix.

Replied April 2022

Fidelma

Company size: 51-200 employees

Industry: Hospitality

Time used: Less than 12 months

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

June 2021

Hotel Maintenance

Pros

Easy to use. Traffic light system. Pictures explain a thousand words.

Cons

Maybe add a priority feature - Urgent, not urgent, routine.....

İbrahim Enes

Company size: 5,001-10,000 employees

Industry: Defense & Space

Time used: Less than 12 months

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

3

FUNCTIONALITY

5

November 2022

Nice business management tool

Pros

Easy to use graphical user interface, satisfying number of tools

Cons

Can be expanded to use for complicated project design.

Rishnoor

Company size: 51-200 employees

Industry: Hospitality

Time used: More than 2 years

Review Source: Capterra 

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

September 2021

The best facilities management system

We adopted Snapfix when it was still in its infancy, I believe we were their second customer, from the very first interaction we had with the [SENSITIVE CONTENT], he was open to feedback, was keen to develop Snapfix in a manner that at its core it remained simple and effective and Snapfix delivers on that promise. It is easy to use, hence ease to adopt, team members do not require any more than 5 mins training as it is very similar to whatsapp in its functionality, it also breaks the language barrier as issues are being reported using photos. Snapfix enhanced our maintenance team productivity by approx. 30% and made it easy for non-facilities executive management to manager and monitor the facilities/maintenance department.

Pros

Easy to install Easy to use Minimal training required for team members Fair pricing Most importantly very effective, efficient, friendly and professional customer service

Cons

It can take a number of minutes to download reports from the mobile app.

Reasons for choosing Snapfix

Ease of use Minimal training required Fair pricing Excellent customer service Easy to report issues and monitor completion

Response from Snapfix

Hi Rishnoor, thanks for taking the time to share your feedback with us. At Snapfix, we put the customer at the heart of everything we do and it's customers like you that have made what Snapfix is today.

Replied April 2022

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